Name: Porto Platanias Beach Resort
Address: Platanias (Chania), Crete, Greece
Price range: from £577 per person – Price Match Promise!
Rating: 4.2

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Porto Platanias Beach Resort

Wi-fi

Private pool

Babysitting service

Sun loungers

Waterskiing

Large resort hotel in Platanias village right next to the beach. The hotel is spread over a huge area, with many room types to choose from in several buildings. There are several smaller and larger pools between the buildings, which are not heated. Unfortunately, hotel guests "reserve" the sunbeds in the morning, so it often happened that although there was no one in the pools and around them, we still couldn't find a free sunbed.

The sea-view rooms are spacious and have a kitchenette. Their terraces open onto the hotel's beach or a small fishing port. There are also rooms overlooking the pools or the main road or in quieter corners of the hotel.
The staff is polite, helpful, and friendly.
The service includes breakfast and all-inclusive. We paid for breakfast. The breakfast buffet offers a range of dishes in line with general European trends, supplemented by a few Greek specialties.
Hotel guests also have access to a moderately equipped fitness room and a spa area available for a fee.
We spent a very pleasant week in the off-season at the hotel. Thank you!

We were moved from the village resort to the beach resort due to being under subscribed at the end of the season. We were worried as we booked there for the water park but on jet 2 looking into it they were keeping the park open with the rest of the resort shutting. Fine print though states both resorts have to pay extra for the water park at €15 per person. We did use it one day and as the resort was shut there was only one other family there, only downside was we couldn’t use the shop as it had closed down for the season but the main rd is very close.
The beach resort is lovely, clean and the rooms are clean and can be cleaned daily.
The food is lovely but it’s the same things every night with a very small variation so does get a bit boring by day 5-6.
Pools are very cold apart from one which is heated.
Beach is on the doorstep but you have to pay for the beds and drinks.
If you’re a white wine drinker, find something else, it’s not nice.
Buses to chania are very frequent but very busy so be prepared to wait as they will just drive on.

We stayed at this hotel from September 29th to October 6th 2025. We had a two-level Maisonette room. The room was fairly clean but old. The lighting was inconvenient, there weren't enough sockets and hooks for towels, and there weren't even any shoehorn and slippers. You have to pay for the safe box, which is very strange, but the most outrageous thing is that we also have to pay for sun loungers, even though we bought all-inclusive. This was disappointing. The waiters in the restaurant were slow to take away dirty dishes from the tables. There wasn't much food after dinner, and they wouldn't give it to you even if you be all-inclusive. The bartenders at the pool bar were greedy and would make you a cocktail without a tip, treating you like you are a piece of shit. I wanted to throw a slipper at them, but I held back. I would never return to this hotel and I wouldn't recommend anyone stay there until they change their “policy” towards guests. The hotel management apparently doesn't understand that it's 2025 now, not 2005, and they're losing out to Turkish hotels.

I am extremely disappointed with my stay at this hotel. It is definitely not a five-star property – at best, it could be rated three stars due to the lack of professionalism among the staff and the overall poor management.

During my stay, I experienced unacceptable behavior from hotel employees, which should never happen in a place that presents itself as a luxury resort. In addition, the food on the buffet was repeatedly mislabeled or not labeled at all, creating a serious risk for guests with food allergies.

Overall, this was a deeply disappointing experience. For the price and the promises of a five-star standard, I expected much more. Unfortunately, I cannot recommend this hotel to anyone who values professionalism, safety, and respect for guests.

⭐ 2 out of 5

I stayed at this hotel recently and unfortunately, my overall experience was disappointing — despite a few positive aspects.

The good:

The location is great.

The hotel is clean and well-maintained.

The food is decent, although it could definitely be improved.

The bad:

There’s a daily charge for using the in-room safe — which should be included in the price at a hotel of this level.

The room does not have an iron, which can be inconvenient for longer stays.

Sunbeds and umbrellas on the beach are not free — you have to pay extra for them.

The worst part of my experience was related to the booking. I made my reservation through Expedia, and I clearly paid for an All Inclusive package. However, when I arrived at the hotel, I was told I only had Half Board.

It turns out the hotel uses a misleading practice: the booking confirmation email does not specify whether your reservation includes All Inclusive, Half Board, etc. It only shows the room type, number of people, and your name — which can easily cause confusion or worse, be used to deny what you actually paid for.

I felt tricked — I trusted Expedia and didn’t double-check the confirmation email in detail, and that was a mistake. I believe this is a form of dishonest behavior from the hotel, and it left a very bad impression.

I hope this helps other travelers avoid the same issue. Be very careful and double-check everything when booking this hotel.

<p>Rooms with hair dryer, individually controlled A/C, color satellite TV, music channels, direct dial telephone, internet access (ISDN), mini bar (available upon request), safe deposit box and balcony or veranda. Facilities: restaurant, bar, 24 hours reception, lobby lounge, mini market/gift shop, 12 elevators, spa center, hairdresser unisex (available upon request), internet spot, private parking, mailbox, foreign currency exchange, laundry and ironing facilities, conference facilities, security service, business center, sandy beach. Hotel Entertainment and Recreation Facilities: sandy beach right in front of the hotel (20m) with sun beds and umbrellas (an additional fee is applied), beach volleyball court, table tennis, biliards (an additional fee is applied), table games, playing cards, chess, backgammon, darts. Health and Fitness Facilities: medical care on request, gym 24 hours, spa center (with an extra charge), swimming pools. Children's Facilities: children's swimming pool, children's playground, cots, babysitting service: available upon request.</p>

24-hour reception

Air conditioning in public areas

Air conditioning in Restaurant

Airport Shuttle

American Express

Apartments

Aqua fit

Audio-visual equipment rental

Banquet hall

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Double room - Superior - Sea or Pool View

Porto Platanias Beach Resort

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