Sao Rafael Atlantic Hotel

Sao Rafael Atlantico

Sao Rafael Atlantico is ideally placed within Albufeira to soak in the delights of Portugal’s southern coast. At 50km from Faro International Airport, you’ll be at your hotel after a short journey, where you’ll be able to start making the most of your holiday. You can do this as soon as you check in and head up to your clean and comfortable hotel room that will be elegantly decorated and well-furnished to ensure you’re able to fully relax. Around the hotel itself, you can unwind in the hotel’s outdoor swimming pool or at the spa and children will enjoy having access to their own pool. Out in Albufeira, there are several easily accessible and beautiful beaches to choose from or try them all! There are all the conveniences you’ll need in Albufeira including food and retail shopping, tourist information as well as top bars and restaurants that cater to tastes around the world with many also offering great views across the sea as you dine.

Location

Sao Rafael Atlantico is located on Portugal’s southern coast. It sits approximately 50km from Faro International Airport. There are a number of great beaches to be discovered with just a 10km radius such as Arrifes Beach, Sao Rafael Beach and Albufeira Beach. You will find several restaurants and bars within walking distance from the hotel itself, however, the main hub for dining can be found about 5km east of the hotel. Similarly, there are many places to shop from food shopping at Lidl and Intermarche just 3km and 2km away respectively to retail shopping at Worten – Albufeira, which is 4km away.

Room Types

Sao Rafael Atlantico consists of 149 well-appointed and decorated rooms. All of which have carefully designed interiors to maximise the Portuguese light with well-balanced colour schemes. There are a variety of room types to choose from. A village room, for instance, reflects a standard experience featuring a double or twin bed with views over the resort. A Garden Room provides magnificent views over the hotel’s lush sub-tropical gardens whilst an Atlantic Room delivers stunning views over the glistening sea. All rooms feature with a terrace or private balcony and come equipped with all the standard amenities you’d expect of a modern hotel such as a safe deposit box

Food and Drink

Sao Rafael Atlantico offers guests several excellent dining experiences. There are two beautifully decorated main restaurants, The Seven Seas, which serves a daily evening buffet and the Mediterranean restaurant, which offers guests choices from across the world as well as more traditional Portuguese fare as an a la carte menu. In the morning take a trip to the Beach restaurant where you can enjoy magnificent views over the Mediterranean Sea whilst you start the day with a great breakfast spread. Outside of the restaurant, guests can take their pick from a range of top restaurants such as tasty curries at Indian Night’s Indian Restaurant and Clay Oven, fine seafood dishes at Dom Capito and Italian favourites to be enjoyed at the Italian Republic.

Sports, Games and Entertainment

You will be able to relax at Sao Rafael Atlantico’s sun terrace or take a dip in the outdoor swimming pool. There is also a dedicated pool just for children to splash around and cool off in. Sao Rafael Atlantico also offers a spa service where you can grab a facial or body treatment as well as massage, Turkish bath, sauna and more. Those who love to go golfing will find the nearest Gold course 6km away at Salgados Golf. Of course, you’ll probably want to spend some time down at the beach so head to Arrifes Beach or Sao Rafael Beach, the latter of which offers a magnificent cliff backdrop.

Policy

Check-in: 2pm
Check-out: 12noon
Pets are not allowed
Cards accepted: Visa.

Other Information

50km from Faro International Airport
Less than 10km from Arrifes Beach, Sao Rafael Beach and Albufeira Beach.
5km from most restaurants and bars
4km from retail shopping at Worten – Albufeira

Note:

Safety Measures due to covid-19:

Before your arrival

o    Online check-in will be available via email which allows you to speed up the in-person check-in process by pre-filling information about your stay and therefore decrease the time at the Reception;

o    Upon arriving at the hotel, all guests are invited to have a body temperature measurement check;

o    Entry into the hotel is only permitted with the use of a mask. If you don’t have a mask, a Safety Kit which includes a mask, a pair of gloves and wipes with an alcoholic solution, will be delivered.

Reception

o    The reception desk was restructured to ensure everyone's safety by adding transparent acrylic protections at the service counters;

o    The distance of 2 meters is marked on the floor to ensure that guests don’t stand too close the service counter;

o    We will ask that only 1 family member completes the check-in process for the whole group to avoid large gatherings at these counters;

o    All materials and surfaces that will be touched during this process such as service desks, payment terminals and room keys are disinfected after each use. Payment via contactless cards or mobile phone (MBWAY or QR Code) are encouraged;

o    After confirming the check-in information filled online through the online check-in, a Safety Kit will be delivered to each member of the family that includes a mask, a pair of gloves and wipes with an alcoholic solution.

Bedrooms

o    All rooms are thoroughly cleaned after each use by two teams (one dedicated to removing clothes and waste and the other to cleaning and making beds) to ensure that there is no cross-contamination between accommodation units;

o    Each cleaning staff will be equipped with disposable and dedicated cleaning material: mask, disposable gloves, and waterproof gown;

o    All bed linen and towels are washed at high temperatures to ensure the elimination of any waste;

o    All surfaces are thoroughly cleaned (floors, furniture, tableware and walls) as well as curtains and others;

o    Single-use cleaning materials are used in each room such as cleaning wipes moistened with disinfectant, bleach and 70º alcohol;

o    All rooms go through a thorough and rigorous cleaning process with suitable materials recommended by health authorities, added by prolonged ventilation to ensure the elimination of any infection remains;

o    A minimum period of 24 hours between the last stay and the next stay is executed to ensure that if there is any residue after cleaning this will be eliminated naturally..

Bars and Restaurants

o    The capacity of all our outlets has been reduced to 50% to guarantee a low concentration of customers in the same area and to ensure that all tables have at least a 2m separation among them;

o    To accommodate the reduction in capacity, the schedules of all outlets have been extended and it will be mandatory to book a table before your meal;

o    If the reservation is for families or cohabiting groups, it is possible to change the table layout to accommodate more guests sitting together;

o    All service counters and waiting areas have distance marks on the floor to ensure social distance among guests and staff;

o    For the restaurant service, the terraces are the privileged option, and in some units, take-away service will also be available;

o    In some restaurants, the buffet service is replaced by the Á La Carte service. For the restaurants that maintain the Buffet service, this service will no longer be on Self-Service regime but served at the table by our staff that are properly equipped with a mask; staff will be responsible to collect guests orders and deliver products from the buffet line or machines (coffee, soft drinks, wine);

o    The products in the buffet line will be prepared in single doses and will always be covered to avoid contamination;

o    The menus will be replaced by online menus via QR Code and by acrilic stand-ups at the entrance of each outlet. In the case of apartments and villas, laminated paper menus will be available, being completely disinfected between each stay;

o    For the takeaway service, the employee responsible for this service will wear a protective mask and proceed to disinfect hands and common areas of interaction such as service counters between each customer. After payment, the payment terminals will also be disinfected. The utensils and food boxes will be disposed or cleaned before each use;

o    For the room delivery service, the courier will wear a mask when collecting and delivering orders and will disinfect his hands between the collection of orders, and before and after the delivery of each order and payment;

o    Payments via contactless card or mobile phone (MBWAY or QR Code) are strongly encouraged;

o    All equipment and utensils are cleaned and disinfected before each use.

Beach, pool and other activities

o    At this time, the opening of SPAs and gyms is temporarily closed;

o    Access to the pools is allowed, however, a 2 meters distance among guests need to be maintained. This distance is applied to sun loungers and umbrellas which are disinfected immediately after each customer's use;

o    Despite the establishment of these rules, the principle of common sense in the use of swimming pools is recommended, with guests being responsible for ensuring the necessary social distance among each other;

o    Pool towels can be exchanged during your stay. The employee responsible for this process will wear a mask and disinfects his hands after receiving each set of used towels. Towel laminated cards that are used for this are disinfected between customers;

o    The pool area is often cleaned and disinfected throughout the day;

o    On the beaches, a physical distance of 1.5 meters is recommended between users (who are not in the same group);

o    A 3 meter spacing between parasols is recommended;

o    Circulation corridors, parallel and perpendicular to the coastline can be defined. One-way traffic is recommended with a physical distance of 1.5 meters.

Contagion procedures

o    All our employees received specific training on the internal protocol related to the COVID-19 outbreak, how to comply with the basic precautions for prevention and infection control concerning the COVID-19 outbreak, including hand hygiene procedures, respiratory etiquette and conduct social, how to comply with daily self-monitoring to assess fever, how to comply with the guidelines of the General Health Directorate for cleaning surfaces and treating clothes;

o    In the event of symptoms that indicate an infection, all units of the NAU Hotels & Resorts group have a fully equipped isolation room to ensure the safety of guests and employees;

o    After the use of this isolation room, it is subjected to an intensive decontamination process whenever positive cases are registered and to the reinforcement of cleaning and disinfection procedures whenever there are suspicious cases;

o    A tight security protocol is activated for investigating suspected cases in conjunction with health authorities.

Prevention procedures

o    The capacity of our hotels are reduced and only the self-catering units given their characteristics of social distance, are maintaining their capacity at 100%;

o    All areas were revised to guarantee a spacing of at least 2m between guests, both in the common spaces as well as in the circulation areas;

o    We also have disinfectant gel dispensers in all elevators of all levels, with the use of elevators being reduced to 1 or 2 people, or family groups;

o    Access to disinfectant gel dispensers is available at various points in the hotel.

Cleaning

o    Each cleaning staff member will be equipped with disposable and dedicated cleaning supplies: mask, disposable gloves, and waterproof coat;

o    We intensified the cleaning and disinfection of surfaces and equipment, both in rooms and common areas;

o    All surfaces of regular contacts, such as elevator buttons, door handles, switches, are regularly disinfected throughout the day;

o    Cleaning team use dedicated equipment to clean each surface to reduce the possibility of cross-contamination;”

Note:

"Gym and SPA will be closed until further notice”.

Hotel will reopen the indoor pool and the gym next Saturday, 27.06.20, and be open between 10h00 and 18h00.
From 01.07.20 the treatments/ massages will also reopen.
The Spa Circuit (multifunction pool, Jacuzzi, Turkish bath, sauna) will remain closed

Note:-

Check-In:15h00

Check-Out:12h00

-          Pools opened with safety measures;

-          Gym and Indoor Pool opened with the following timetable; between 10:00 and 18:00;

-          Note that our SPA (animation pool, jacuzzi, turkish bath and sauna), remain closed until further notice;

-          Seven Seas - Set Menu or à La carte;

-          Fado - À la carte or take away;

-          Snacks (pool bar) - À la carte or take away;

-          Arabian Sea (rooftop bar) - À la carte or take away.

Also, we would like you to know that we have an online check-in, which guests can use by accessing the below;

Portuguese: www.nauhotels.com/check-in-online<http://www.nauhotels.com/check-in-online>
English: www.nauhotels.com/en/check-in-online<http://www.nauhotels.com/en/check-in-online>
Spanish: www.nauhotels.com/es/check-in-online<http://www.nauhotels.com/es/check-in-online>

After this is filled, guests will receive a confirmation email with all info.

Remember that due to the Covid-19 pandemic, our Check-in & out times have changed;

-          Check-in; 15:00

-          Check-out; 12:00.”
Hotel’s SPA is temporarily closed as a measure of prevention 
 

COVID-19 PROTOCOLS:

According to the Resolution of the Council of Ministers n.º 91-A/2021, check-in at NAU hotels requires Fully vaccinated citizens of any country are exempt from presenting a negative COVID-19  test result by presenting their EU Digital COVID Certificate, Children aged 12 years or less are exempt from showing a COVID-19 test.

Non-vaccinated guests must present a negative COVID-19 test result upon arrival. There are several testing options for eligible guests:

1. RT-PCR test result (or similar NAAT test) tested within 72 hours prior to check-in;
2. Rapid Antigen certified Test tested within 48 hours prior to check-in;
3. A rapid antigen test in the form of a self-test is also accepted at check-in under the supervision of NAU Hotels.
4. Our guests have the opportunity to purchase self-tests Covid-19 at our reception desks.