Name: Atlantica Caldera Palace
Address: Analipsi (Chersonissos), Crete, Greece
Price range: from £676 per person – Price Match Promise!
Rating: 4.5

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Atlantica Caldera Palace

Wi-fi

Private pool

Babysitting service

Sun loungers

Waterskiing

Such a beautiful welcoming place. Everyone was very attentive and all went above and beyond to make us relaxed and have the best time. The rooms were cleaned daily to a high standard, the gardens and patios and sunbeds were cleaned early morning , and the restaurants and bars were constantly asking us if we wanted drinks or food. Drinks were bought to our sunlounger, even when i was relaxing on the beach , i had them bring me drinks.  Just a perfect relaxation. My two children 18 and 12 had the best time too and were very happy with the service. Thankyou ❤️

I recently stayed here for a week with my mum. We loved the hotel! The food was great—there was a great selection of buffets and al a carte restaurants included in our stay. Our room was lovely, clean and modern with a great view of the pools and the sea. The staff were always friendly and helped whenever needed. The hotel is also located on a strip filled with lovely restaurants, bars, shops, water activities and other hotels so you have the option to do things outside of the hotel. Definitely recommend staying here!

Atlantica Caldera Palace is a genuinely beautiful spot right on the beach, but the whole vibe gets completely ruined by one massive issue that management completely drops the ball on: the ridiculous towel-reserving at the pool.

By 7:00 AM, literally every single sunbed at the main pool is claimed by a towel—half the time with nobody in sight for hours. If you roll up after 8:00 AM, forget about it. Zero chance of getting a spot.

But honestly, the worst part isn't even the entitlement of other guests—it’s the total ghosting by hotel management. They know damn well this is a huge problem, yet they do absolutely nothing about it. And by nothing, I literally mean zero effort: not a single staff member is ever seen near the pool to check on things or strip off abandoned towels. You're completely on your own.

Gotta hand it to them though—their priorities are hilarious. While absolute mayhem unfolds outside at the pool with no staff in sight, you get greeted in the breakfast room first thing in the morning by dreamlike, live Greek music. So there you are, munching on your toast to dreamy acoustic vibes, emotionally processing how you're about to spend your day standing up, watching empty towels get a better tan than you.

Credit where credit’s due, though: the in-house entertainment team that performs twice a day is actually pretty impressive. For a pure hotel ensemble, they’ve clearly poured some serious money and effort into them—the talent is legit.

For a 5-star resort, you'd just expect staff to balance the budget and actually enforce basic pool rules too. Great setting, top-tier shows, lovely live music with your scrambled eggs... but a total fail on pool management.

Firstly, worth noting that we did have a very nice week here but it did not start well.
This is definitely more of a 4* rather than 5*.
After a very long travel, we arrived at the hotel and after paying extra for an upgraded room were given a room that was located above the pool toilets, cleaning area and with a window that was directly next to another rooms balcony giving a clear view of our bedroom, should they have wished too!(Pictures attached)
Despite the hotel being fairly empty, we were told that there were no other rooms until 2 days later but we could pay for another upgrade if we would like to get another room. We obviously said no to this as well as the fact we would not be staying in that room. Amazingly another room became available later that day which was not even in the same ball park as the one we were given, again pictures attached.
I could count on one hand the amount of people I saw in any of the amazing looking pools at the resort purely because none of them were heated. I can confirm having been in them the pools were very very cold and for a supposed 5* resort, at least one of these should have been heated. There were even some hugely inviting jacuzzi beds, but again virtually unused for the whole week due to the water being too cold.
For a 5* resort I would have expected a better range of drinks included other than house beer, wine and spirits. I have experienced much much more variety at other 4* resorts elsewhere.
The usual buffet area was closed for the time we were there which meant that only a la carte restaurants were available to choose from, this was not stated on the website when booking. This was then implied as being a good thing as we could book into restaurants that would normally be an extra fee, however these restaurants were not offering the menu that they would normally offer and was a more restricted one.
That being said, the food and quality of the food was very good and the staff were lovely and helpful, apart from our club sandwich from the evening snack selection, absolutely disgraceful, picture attached!
In summary, expect a 4* not 5*, very cold pools, check restaurant status and make sure you have not been given a sub par room!
To the resort - Please heat a pool, add a better beer, wine and spirit selection to your all inclusive and improve the evening snacks!

This hotel is so beautiful it's right on the beach and there are plenty of shops to go around the hotel or even 5 minutes into next town ! The food is amazing different bbq every night ! We tried all of the a la carter's you get to use 4 for your all inclusive and were a little disappointed with the stone grill the meat was over cooked ! Mexican was lovely, Thai was the best the sushi also really good ! And the Mediterranean very posh and the steak perfect ! The staff there were all so lovely !! We used the spa which was really nice but they need to explain things a little better We didn't feel like we got to use any of the steam , sauna or pool as no one explained anything to us ! The little jewellery shop is really lovely and the lady in there is very helpful and her English speaking really good ! I also had to use the private doctor who helped me alot great service to have to hand !! The reps were very helpful ans travelling with an autistic teenager was quite challenging but reception did help me alot with making sure things were right for us ! The room was lovely but could of done with a deep clean under the bed was really dusty and the terrace to the swimup pool was dirty ! But we all really enjoyed our week at this resort 😀

This luxurious resort enjoys a stunning setting, lying just a short distance away from the village of Analipsi. This marvellous resort lies within easy driving distance of Hersonissos. The resort sits overlooking the Cretan Sea, lying in close proximity to the host of attractions that the area has to offer. This magnificent resort tempts guests into an unequivocal lap of luxury. The resort boasts a stunning design, combining the essence and charm of traditional, Greek style with contemporary influences. This splendid resort comprises beautifully-appointed rooms, providing a truly peaceful haven of serenity in which to escape the rest of the world. This wonderful resort offers guests an experience rich in unparalleled comfort and enjoyment.

24-hour reception

Air conditioning in Restaurant

Airport

All inclusive

All inclusive with alcoholic drinks own brands

American Express

Annexe (s)

Archery

Audio-visual equipment rental

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DOUBLE STANDARD ROOM GARDEN VIEW WITH HOT TUB

Atlantica Caldera Palace

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