Name: Universal Hotel Neptuno - Adults Only
Address: Playa de Palma, Majorca, Balearic Islands
Price range: from £414 per person – Price Match Promise!
Rating: 4.4

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Universal Hotel Neptuno - Adults Only

Wi-fi

Sun loungers

Balcony

Clothes dryer

Mini fridge

This is a great hotel with the perfect location on the beach.  We loved our stay here. The front desk staff was friendly and helpful, the room was comfortable, the wait staff were friendly, the breakfast buffet was delicious with tremendous variety, and the housekeeping staff was delightful. A special shout out to Verena, Lola and Gustavo who upon realizing we were leaving the hotel late that day offered us showers in the spa after returning from the pool and before going to the airport to catch our plane. That’s the over the top service that sets this hotel above and apart from the others. We’ll be back.

Very nice hotel…..if you’re OK with the weak air conditioning.

We stayed here for 5 days and mostly enjoyed our stay.  Staff was very nice. We got   free breakfast with our room and the buffet was excellent.  Rooms were large and modern.  The hotel has an excellent pool deck with loungers and a small bar with reasonably priced drinks.  The pool deck had a few “cabana” type loungers for rent for the day, but for 80 euros! Crazy. They all sat empty the entire time we were there. Too bad they weren’t more reasonably priced as we wanted to rent them but not at that price!  Towel rentals too were high priced at the hotel. It was cheaper to walk one minute away and buy beach towels at the local shop right next door.  Not sure why hotels do that : (

Location is excellent right across the beach with tons of activity, restaurants, bars, beer halls, clubs, within walking distance. Free street parking is available if you have a car.  You have to hunt for a spot, especially at night, but we always found parking within a few blocks of the hotel.

My biggest beef with the hotel…..the air conditioning in the room. Despite having the air conditioning on high the entire stay, the room never got below 21.5C at BEST and most of the time around 22-22.5C. If you opened the slider and warm air came in from the outside or you took a warm shower (no shower door or curtain), the room would get hot and humid and would take a couple of hours to cool again. We asked for maintenance and requested a different room but were told that’s just way the air conditioning is at this hotel. So at night when we slept we found the room stuffy, but I also realize many Europeans are accustomed to those temperatures in their homes so maybe it’s us.

Anyway, very nice hotel outside of that complaint.

DO NOT WASTE YOUR MONEY!!!
Checked in at 9:40pm straight from the airport, was given a drinks and food voucher for money off at the restaurant and bar, went to sit on the terrace at 10:29pm was told it was closed even though I asked the reception what time bar was open until - 12, other people were on the terrace so we got up and walked around the block, bought a bottle of water and my husband got a protein shake, the. Walked back and decided we would try to get a drink before bed, it was literally 11:50pm at this point, sat at a table - still lots of drinking customers around, told again by same waitress they are now closed so we just laughed and said bedtime then! Walked through double doors back to hotel, to be stopped a jumped up little security guard with small man syndrome(my husband is a big fit guy) to be told we cannot take drinks into the hotel?!!! By which he meant the bottle of sealed water from the supermarket and shake?!! What a joke, by now I was fuming so went straight to reception whilst my husband was still having to defend his water! I told them I’d have a refund and go elsewhere this place is a joke!!
Surrounding area is like jumanji full of walking dead all off their heads! - I mean it when I say DO NOT WASTE UPIR MONEY! You can’t walk 10ft with light a Polish trying to sell you something to make you like the walking dead!!

Really nice and helpful staff, clean rooms, nice hotel, pool with bar and possibility to order food. The hotel included a restaurant with excellent food. A beautiful beach right in front of the hotel. Overall, we were very satisfied.

One of the biggest discotheques in the area is right next door, so it's busy at night. Especially if you have a room with a sea view.

The hotel is great, the facilities and rooms are comfortable and very well maintained, the location is unbeatable, right in front of the sea. All the staff are very kind and friendly and the Director of the hotel is very aware that the guests are comfortable. The food in the restaurant is very good. The pool is great to relax and have a few drinks. Highly recommended.

This beachfront hotel in the heart of Playa de Palma enjoys a privileged location. Most of the rooms have a direct or side sea view. All rooms have a terrace with soundproof windows and isolation system, and are fully equipped with all the necessary amenities to ensure a comfortable stay. The hotel's restaurant offers a splendid buffet with a wide variety of dishes, both for those who are on a diet and for those who want to enjoy a great variety of Mediterranean and international dishes. The hotel has 2 swimming pools, one of them outdoor with a hot tub and an access ramp, and the hotel has a lovely terrace with sea views.

Universal Hotel Neptuno - Adults Only

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