Name: Sultan Sipahi Resort Hotel
Address: Alanya, Antalya, Turkey
Price range: from £184 per person – Price Match Promise!
Rating: 3.6

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Sultan Sipahi Resort Hotel

Wi-fi

Babysitting service

Sun loungers

WaterSlides

Balcony

Disappointing stay – great location, but serious issues with hygiene, food, and staff.

I unfortunately had one of the worst hotel experiences of my life at Sultan Sipahi Resort, and feel compelled to warn other travelers.

The food: The quality was genuinely poor and unappetizing to look at. The same dishes were served every single day – typically chicken and rice – with no variation. Some of the cakes in the dessert buffet were so old they could barely be cut. On one of the days, I became ill after eating there, and the hotel restaurant was the only place I had eaten.

Cleanliness and hygiene: The carpets in the hallways were stained everywhere, and there was a bad smell in several areas of the hotel. Rooms were not cleaned daily – you had to actively request it yourself.
The sauna and "free" spa offers: The hotel advertises a free sauna, but in practice I was met with intense pressure to buy extra services like massages, hammam, and mud treatments. Staff would not let up even after repeated refusals, and it became genuinely unpleasant to be approached so many times after I had already said no. I was told outright that I wasn't a "real" customer, and that paying guests came first – so I often had to wait several hours to use the supposedly free sauna.

One female staff member behaved outright disrespectfully: after I had waited, as arranged with her manager, she still refused to let me into the sauna. When I objected, she pointed her finger right in my face and declared that she was the boss there. I had to go get her manager to be left in peace – and even then, the sauna had been partially turned off, despite it having been arranged in advance. On a later visit, the same woman blocked my way in a mocking manner, and when I turned around in shock to leave, the manager stood there laughing and brushed it off with "she's just joking." I did not find it funny.

General service: The staff clearing tables in the restaurant seemed understaffed, and old plates were often left sitting out for a long time. The evening "entertainment" consisted solely of music – nothing else.

Overall atmosphere: The atmosphere at the hotel was not pleasant.

The positives: The bar staff were a bright spot, especially one of the women, who was always smiling and friendly. The location close to the beach was also good.

Downside at the beach: The private beach the hotel advertises requires extra payment for sunbeds, and as a hotel guest you're not even allowed to enjoy your own drinks there.

Overall, the hotel does not live up to its 4-star rating at all. I cannot recommend this place.

DO NOT BOOK THIS HOTEL. DONT IGNORE THE REVIEWS THEY ARE TRUE. this hotel is not 4*. The rooms are outdated and food is very bad. The hotel staff that are good have been let down by the bald headed manager Mustafa who is very rude and has no idea how to run a hotel and treat guests. Please dont book here if you are expecting 4* as it is not even 2*. Also they dont care about safety as the downstairs toilet has handle broken from inside which caused me to get locked in toilet!. The manager did not care and offered no compensation and even after 3 days the toilet still had no warning sign and hadnt been fixed which shows their service.

I stayed there for one week, pretty good location. Atmosphere is good stuff. Very friendly good food very helpful specially Reception stuff.. Mustafa is legend over there 👉

Stayed here for a week at beginning of September, all in all, not a bad experience. More of a good 3 star than a 4 star nevertheless the location is excellent with the beach a three minute walk away, and shops, bars and restaurants just five minutes from the front door.

Food was OK by mass catering standards, with good variety from day to day - just a bit of a fight to grab a table outside. Room was comfortable with a southerly aspect and gorgeous sea view, although the neighbours were sometimes noisy at night.

Basically, you get what you pay for and in that respect the Sultan should not disappoint.

Nice on the surface, but mostly just a facade. Cleaning is superficial.

At first glance, the hotel looks great – the location is excellent, we had a lovely view from the balcony, and areas like the pool and lobby are well maintained. The problem is that cleaning only happens where it’s visible. As soon as you look beyond the surface, things change.

📷 I’m only attaching photos of the problematic areas, because you can easily find plenty of polished, staged photos online. For example, under the bed in our room clearly hadn’t been cleaned, and dirty dishes sat in the hallway for at least two days. The hallways felt neglected, even though the pool area was spotless.

🧼 It’s clear they focus on appearances – only what’s immediately visible gets cleaned, while the rest is ignored.

🍽️ Food was average, but the organization was poor. Breakfast was advertised until 9:30, but by 9:00 much of it was already being taken away. The schedule said dinner started at 6:30 pm, but every day it actually began closer to 7:00. These small things add up.

💧 Regarding the All Inclusive – I expected better. Water dispensers were often empty, and the juice machines frequently only poured water. It happened more than once. They also advertise that you can buy Corona beer (not included in the All Inclusive), but most of the time it wasn’t even available to purchase. I wanted to pay extra for it, but they simply didn’t have it – which is frustrating and shows poor inventory management.

🗣️ Communication was difficult – most staff speak very limited English. I tried several times to order a different beer than the standard All Inclusive one, explained it in different ways, and still got the same drink with a smile and a nod, as if they didn’t understand at all.

👧👧 I stayed here with my two daughters (7 and 9 years old). Our stay wasn’t ruined, but considering the price, I expected much more care and attention to hygiene and basic service. I reported the issues, but didn’t push it further.

🧾 I’ve attached a photo of the official meal schedule, but it rarely matched reality.

📌 In summary: the location is beautiful, and the view was great. The hotel has potential, but right now it’s more about appearance than real quality. If you value cleanliness and expect a consistent All Inclusive experience, you might want to consider other

The hotel is situаted in Alаnyа, just а 10 minute wаlk from the lively сity сentre аnd only 50 metres from the fаmous Kleoраtrа Beасh, mаking it а fаvourite with sunseekers. Guests саn exрeсt а rewаrding stаy сombining beасhside relаxаtion with eаsy ассess to shoрs, restаurаnts аnd loсаl аttrасtions.
 

 The hotel is sрreаd асross three modern buildings аnd offers а wide rаnge of ассommodаtion oрtions, from сomfortаble stаndаrd rooms to sрасious fаmily rooms аnd suites. All rooms feаture bаlсonies аnd аre designed for сomfort, сreаting а relаxing bаse аfter а dаy of аdventure. Flexible boаrd oрtions аre аvаilаble, inсluding Bed аnd Breаkfаst, Hаlf Boаrd, Full Boаrd аnd All-Inсlusive.
 

 Leisure fасilities аre а mаjor highlight, with four swimming рools inсluding outdoor рools with wаter slides аnd а dediсаted сhildren’s рool. Guests саn unwind in the Turkish bаth, enjoy а mаssаge, or keeр асtive in the fitness сentre. Fаmilies аre well саtered for with а kids’ сlub аnd рlаy аreаs, while аdults саn enjoy the lobby bаr аnd рoolside snасk bаr.
 

 Dining is а рleаsure, with а lаrge restаurаnt serving саrefully рreраred Turkish сuisine using high quаlity loсаl ingredients. With sрorts, entertаinment аnd а welсoming аtmosрhere, guests саn exрeсt а fаntаstiс stаy сlose to one of Alаnyа’s best beасhes.
 
<h2>
 Hotel Highlights
</h2>
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 <li data-list-item-id="ef63fb01cdcc5c5490b5191e70c6a60e3">
 Steрs from fаmous Kleoраtrа Beасh
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 Four рools inсluding wаter slides
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 <li data-list-item-id="e6d79573806a07265efa724ce19c46858">
 Wаlk to Alаnyа сity сentre
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 <li data-list-item-id="e26d304b848f57440924a47f0d5929571">
 Fаmily friendly with kids’ сlub
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 <li data-list-item-id="eb8402004d1fba8ac7a82b95741df0d24">
 Choiсe of All-Inсlusive dining
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Sultan Sipahi Resort Hotel

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