Name: Sitia Beach City Resort & Spa
Address: Sitia, Crete, Greece
Price range: Check our website. Price Match Promise!
Rating: 4.5

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Sitia Beach City Resort & Spa

24-hour reception

Air conditioning in public areas

Airport Shuttle

Babysitting service

Car hire

Car park

Check-in hour

Check-out hour

Clothes dryer

Currency exchange facilities

Garden

Hotel safe

Laundry service

Library

Lift access

Luggage room

Medical service

Multilingual staff

Newspaper stand

Private beach area

Room service

Shop

Small pets allowed (under 5 kg)

Sun terrace

Terrace

Wi-fi

Wired Internet

Hotel Facilities

Balcony

Bathroom

Bathtub

Cot on demand

Direct dial telephone

Extra beds on demand

Hairdryer

Individually adjustable air conditioning

Individually adjustable heating

Internet access

Living room

Minibar

Mini fridge

Number of bedrooms

Safe

Shower

Smoking rooms

Room Facilities

Basketball

Billiards

Bocce

Fitness

Table tennis

Tennis

Volleyball

Sports

Business centre

Conference room

Meeting room

Business

Children playground

Game room

Parasols

Sun loungers

TV lounge

Entertainment

Greece - Health First

Healthy & Safety (COVID)

Hairdressing salon

Massage

Sauna

Spa centre

Spa treatments

Steam bath

Wellness & Spa

Non-smoking establishment

Things To Keep In Mind

We stayed at the Sitia Beach Resort & Spa, which is still advertised as a five-star hotel – maybe it was 15 years ago, but not anymore. The entire complex feels outdated and in need of renovation.

We had booked a Maisonette room, but it was dark and located directly by the main pool. It was impossible to open the windows for light or fresh air because of the constant noise and lack of privacy. We asked to change rooms and moved to the main building, which was slightly better, but the bathroom was so tiny that there was no space to put any personal items.

We had booked with breakfast, but the food was a major disappointment: mostly industrial, frozen products simply warmed up by the kitchen – far from what you’d expect from a hotel in this category.

Overall, we left one day earlier than planned, disappointed and relieved to go home. Definitely not worth the five stars or the price.

A very clean, french owned small resort that is perfect for couples. Very few children and quite well behaved. The food is decent though lacks flavor and personality. The beach towels and chaise longs are included, the beach is narrow and mostly pebbles but the sea is absolutely perfect.

We had a lovely vacation here. ❤️

1. The staff (receptionists, servers, housekeeping, maintenance, spa, stores) were very , very kind and accommodating to our needs.

2. The food selection was a good change to what we usually have. We’re very big foodies- food was well cooked, and had good, unique flavours imo. If you enjoy spicy food, you’d probably need to bring something additional as the flavours are light.

3. The hotel had a trivia night, and while it wasn’t in English, I guess it was somewhat fun to watch from afar and figure out what was happening and put some of our learnt vocabulary to use. I do wish there was also an English transcription for the game nights but no biggie.

4. The spa staff were very lovely! Got a massage and felt really great after, not sore. The masseuse made me feel very comfortable and relaxed.

5. The hotel itself was clean, smelt great. The pools were clean and surrounding nature was well maintained. The buffet/food area was also very clean.

Overall, a positive experience and honestly, would visit again!❤️

Amazing stay! The staff were incredibly friendly and welcoming, making us feel at home. The room was comfortable and the whole place had a warm, inviting atmosphere.
Highly recommended!

Terrible experience. Definitely the quality of service and especially the food is not up to a 5* hotel. It is maybe 2* hotel. Most of the meals are cheap semi-finished products with no idea and with the average taste of a factory canteen that you buy in Lidl. They don't even offer coffee for breakfast and you can only have the one from the vending machine, which makes worse coffee than the average coffee machine you have at home. Most of the drinks, especially the all inclusive ones are post mixes and taste like chemicals. Drinks are amateurishly prepared and taste like sugar with alcohol. Expect to be sick to your stomach the next day. Accommodation overlooking the garden includes a daily wake-up call in the form of a garbage truck at 7am. Don't expect any trust or decency. You will have to fill out paperwork even to get towels, like some kind of thieves. You have to wear an annoying bracelet on your arm like some sort of collared dog for the duration of your stay. You won't feel any more comfortable than you do at home. The hotel staff have a fake smile and make you feel uncomfortable in front of them. If you express dissatisfaction, they start to be rude. Don't expect an apology. In the room there is the cheapest coarse toilet paper and Russian shower gel from KiiltoClean, which irritates our skin and ruins our hair. The zero soundproofing ruins any romance and you won't even get any sleep.

Do not believe the positive reviews of this hotel. In my opinion, they may be paid or forced by the Fram agency, perhaps for a discount or forced by hotel staff.

1. ❌ Not a 5-Star Hotel — Not Even Close

No shower gel, no toothpaste, no toothbrushes — nothing you’d expect in a proper hotel, let alone a 5-star one. The air conditioners are outdated, loud, and inefficient.

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2. 🤢 Awful Food — Bland and Repetitive

Food was absolutely tasteless, with barely any variety. Two types of meat, sometimes fish in the evening if you’re lucky. Nothing flavorful, nothing enjoyable.

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3. 🪑 Overcrowded Pools — No Sunbeds Available

The hotel takes in more guests than it can handle. Most sunbeds around the pools are “reserved” with towels early in the morning — even when the guests don’t show up for hours. The third pool is shallow and clearly meant for kids only.

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4. 🪨 Misleading Beach Access

The so-called “private beach” is rocky, uncomfortable, and always overcrowded. Entering the sea feels like walking on broken stones. I didn’t swim there once. A much better sandy beach is available nearby — but you’ll have to pay for sunbeds.

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5. 💶 Extra Charges for Basics

Paying €200 per night should include basic amenities like a safe, but nope — it costs extra. At this price point, you expect peace of mind, comfort, and decent service — not stress about storing your valuables or finding edible food.

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6. 🇫🇷 If You’re Not French — You Don’t Matter

This hotel caters exclusively to French guests. All entertainment and activities are conducted in French only. If you don’t speak it — too bad. It felt like cultural discrimination, and it was extremely alienating.

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7. 🍷 Pathetic Alcohol Selection — Not Worth Touching

The all-inclusive alcohol is a joke.
•	Liquor tastes cheap and synthetic — like it came from the bottom shelf of a discount store.
•	Every cocktail is overly sweet, unbalanced, and practically undrinkable.
•	Want a mojito? Pay €5.
•	Wine? Thin and sour.
•	Water? Not even replenished in your room after cleaning.

Only the beer and soft drinks were somewhat tolerable — but even they were low quality. At €200 per night, this is insulting. You’re better off drinking tap water.

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8. 🎭 Staff Are Fake and Performative

The entertainment team puts on a forced, exaggerated show — mainly for French tourists. It felt fake, scripted, and frankly awkward to watch. Their smiles felt rehearsed, not genuine.

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💡 Final Thoughts: Don’t Waste Your Time

I’ve stayed in many hotels — cheaper, more expensive, all better than this one. My advice?
Rent a car, book a hotel with breakfast only, and enjoy real Cretan food in local tavernas. You’ll have a far better, more authentic holiday experience than being stuck in a low-quality all-inclusive trap.

Very descent hotel as for all inclusive formula. Good location and not as crowdy as Chania or Heraklion. Variaty of food, every day You could eat differently. But please learn how to make eggs! Whites can not be raw! This is repelling. Sitia City is very nice. I fully recommend

<h2>Luxury Stay by Sitia Bay</h2>
<p>
Located just 300 metres from Sitia centre, this 5-star hotel offers three pools, a tennis court, and a spa, situated on a private beach area of Sitia Bay. Rooms boast views of the sea, pool, or garden, and guests can enjoy drinks and light meals at the poolside snack bar.
</p>

<h2>Elegant Rooms and Suites</h2>
<p>
The air-conditioned rooms and suites at Sitia Beach City Resort & Spa feature a balcony and a seating area. Amenities include a smart TV, mini fridge, bathrobes, slippers, and toiletries.
</p>

<h2>Dining and Refreshments</h2>
<p>
Guests can experience show cooking at the buffet-style restaurant or enjoy panoramic sea views at the indoor bar.
</p>

<h2>Relaxation and Wellness</h2>
<p>
The resort’s spa offers a sauna, hammam, and hot tub. For active guests, there's a gym, and free beach towels are provided for those looking to relax on the beach.
</p>

<h2>Convenient Location and Amenities</h2>
<p>
Sitia Airport is less than 2 km away, and transportation links to Heraklion and Agios Nikolaos are within 300 metres. Private on-site parking is available free of charge.
</p>


Air conditioning in Restaurant

American Express

Annexe (s)

Book a stay at the Sitia Beach City Resort & Spa in Sitia. Explore the hotel location, key facilities, room types and more.

WHY 92% OF OUR CUSTOMERS SAY THEY'D BOOK WITH US AGAIN

About this hotel

Luxury Stay by Sitia Bay

Elegant Rooms and Suites

Dining and Refreshments

Relaxation and Wellness

Convenient Location and Amenities

Top Amenities