Name: Serenity Queen Hotel
Address: Alanya, Antalya, Turkey
Rating: 4.6

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Serenity Queen Hotel

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Hotel Serenity Queen Alanya Review
​"I booked a room in the relaxation area, but there were children screaming uncontrollably all around us, morning and night. The room is located opposite Caretta Beach Hotel, and across the fence there's a kitchen with constant noise and a terrible smell. The room only had one blanket for two people, so we had nothing to cover ourselves with. The bathroom lacked basic toiletries like shampoo, despite the hotel description saying they were included, along with conditioner, lotion, razors, and shaving cream.
​The beach is extremely small with very few sun loungers and cannot accommodate everyone. It's very crowded, and the water is dirty.
​The food is extremely monotonous, the late dinner lacks meat, and breakfast lacks basic items. The water served in the restaurant is from open bottles, so I don't know if another guest has used it before me. This is unacceptable.
​The hotel does not match the description at all. Although it's advertised that there are waiters, they serve selectively, and in my three-day stay, I've only been served once. Overall, there is a lack of staff, and it's difficult to serve all the hotel guests."

The hotel was amazing! The yoga team was fantastic – professional, friendly, and very inspiring. There were plenty of activities to keep us engaged and entertained throughout the stay. On top of that, the food was absolutely delicious – fresh, varied, and full of flavor. Highly recommend for anyone looking for both relaxation and action in one place!

Absolutely the best hotel I’ve stayed at in Turkey!

From start to finish, our experience here was amazing. The atmosphere is calm and relaxing — never overcrowded, which really made a difference. Two of the highlights for us was the 16+ pool area with a drink bar accessible from the
water and another nearly always empty pool by the additional building.

The drinks were a real standout — always delicious, and the bartenders were happy to make them as strong or light as you like. There are bars conveniently located throughout the hotel, so you’re never far from a refreshment.

We also loved the fresh Turkish bread being made right by the beach — an absolute treat! The hotel is beautifully designed, with elegant and spacious interiors, and everything felt very well maintained.

The staff were always cheerful and incredibly helpful. We had a small issue with loud noises from the AC in our room — we mentioned it to reception, and it was fixed immediately. Couldn’t ask for better service.

The only minus was no active ventilation at the room toilet.

All in all, a fantastic experience.

Our holiday at the hotel was great! The staff was very friendly and helpful, the food selection was excellent, and the pools were always clean. Every evening there was an interesting entertainment program. We also went for a massage, which I can highly recommend. The beach offers sunbeds with umbrellas, and the sea was clean and pleasant. The hotel is lively until midnight, which adds to the atmosphere. The only small downside was that we could hear noise from the lobby. Overall, a wonderful experience!

Everything is just perfect her 😊 food is good, everyday we can found something delicious. Rooms is clean all days. Animators is really good. Yoga teacher ant aqua aerobic trainer is just amazing and super friendly.
I really recommend to visit this hotel 😊

We are currently staying at the hotel (10-day stay, deluxe land view room) – my husband, our 7.5-month-old baby, and I and we have 5 more days to go. I’m leaving this review mid-stay because I want to share both the good and the not-so-good parts so far. If anything improves or changes, I’ll be happy to update this review!

🛏️ The room is well-designed, spacious and modern, with a very comfortable king-size bed and good quality linens. The AC works great. Housekeeping comes daily with fresh towels, but the cleaning could be more detailed – some spots like tile grout, corners, and surfaces remain dusty or sandy.
The view is quite disappointing, just neighboring hotel balconies, no privacy, and some noise from service areas below. The safe doesn’t seem to work (or maybe it’s extra?). Also, the bathroom floods easily after showering and there are only bar soaps, which get messy, a liquid soap dispenser would be a big plus.

🍽️ Food is diverse and mostly tasty, with a mix of Turkish and international dishes. However, dishes repeat often and whenever something more unique is served (like kebabs or churros), it runs out quickly and takes forever to be refilled.
A big downside: the cakes (excluding Turkish desserts) are very bland just pretty looking layers with no any taste.
The children’s food section is AMAZING - plain options suitable for babies and even baby food jars available. Huge plus for families!

🏖️ The beach is hotel-owned and just steps away, with plenty of loungers and umbrellas, showers, and a snack bar. However, the sea can be dirty due to floating trash carried by the waves, not due to hotel guests, but still something to be improved.
The pool area is nice, but it’s nearly impossible to find a free sunbed because people leave towels early and disappear.

🧒 Very baby-friendly. We were given a crib right away, high chairs are available in the restaurant, and while our baby is too young for the kids’ activities, everything seems well-organized.

👥 The reception staff was helpful. t
They found and returned our baby’s towel that got mixed up with hotel laundry by accident. However, the way it was returned (unwashed after being who-knows-where and just handed over rudely) was disappointing. Couldn't use it for a baby anymore.
Service overall feels cold unless you tip. We barely got any attention from restaurant staff, while other guests were being served. At the pool bar, we waited 30 minutes for cocktails while others got served immediately before us. Table setup in the restaurant is chaotic – missing cutlery, glasses, etc.

🚽 Toilets near the beach and restaurant are honestly unacceptable, smelly, dirty, and poorly maintained. That must be addressed urgently.

📍 Location-wise, it’s about a 15–20 minute taxi ride from Alanya center (~15–20€), but there’s no real need to leave. The hotel offers entertainment in the evenings (music, shows), and there’s a shopping center and pharmacy nearby.
Animations are a bit dull, no real engagement or energy from the staff.

☕ The lobby and overall interior design are gorgeous – glass elevators, spacious halls, and the Starbucks coffee is a highlight with really good coffee.

📌 Overall:
This is a beautiful hotel with great potential and many strengths, especially for families with small children. But some key areas like hygiene, staff attitude, and organization definitely need improvement.
We still have 5 days left in our stay, and I’ll gladly revise this review if our experience improves. For now, I’m giving it 4 stars, hoping for that fifth one by the end.

Serenity Queen Hotel, where green and blue meet with passion and your soul is at peace, offers you a holiday experience you deserve. Serenity Queen offers gourmet experiences that will satisfy your soul with its Spa and Wellness center with its enchanting atmosphere, restaurants that combine refined tastes, a snack restaurant that will impress with its original and different presentations, and bars with different concepts. Two outdoor swimming pools, heated and indoor swimming pools, 5 pools including an adult aquapark and a children's aquapark, the doors of a holiday where you will enjoy the beach with a pier with a wide coastline open until the end, a unique holiday pleasure awaits you. 

WHY 92% OF OUR CUSTOMERS SAY THEY'D BOOK WITH US AGAIN

About this hotel

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WHY 92% OF OUR CUSTOMERS SAY THEY'D BOOK WITH US AGAIN

About this hotel

Top Amenities

Serenity Queen Hotel

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