Name: Playa Esperanza Resort
Address: Playa de Muro, Majorca, Balearic Islands
Rating: 4.4

24-hour reception

Air conditioning in public areas

Airport Shuttle

Bellboy service

Bicycle hire service

Bicycle storage

Car hire

Car park

Check-in hour

Check-out hour

Clothes dryer

Currency exchange facilities

Day-care centre

Electric vehicle charging station

Garden

Hotel safe

Key Collection

Late Check-out

Laundry service

Library

Lift access

Luggage room

Medical service

Multilingual staff

Shop

Smoke detector

Sun terrace

Supermarket

Terrace

Transfer service

Wi-fi

Hotel Facilities

Aerobics

Beach volleyball

Diving

Paddle tennis

Surfing

Table tennis

Tennis

Windsurfing

Sports

Beauty salon

Hairdressing salon

Hot tub

Massage

Sauna

Spa centre

Spa treatments

Steam bath

Turkish bath (hamam)

Wellness & Spa

Children playground

Entertainment programme for adults

Entertainment programme for children

Game room

Indoor freshwater pool

Indoor heated pool

Outdoor freshwater pool

Parasols

Sun loungers

TV lounge

Entertainment

Conference room

Meeting room

Photocopier

Printer

Projector

Business

Identification card at arrival

Minimum check-in age

Non-smoking establishment

Things To Keep In Mind

Spain - Safe Tourism Certified

Healthy & Safety (COVID)

Travelife

Green Programmes - Worldwide

We really enjoyed our stay. The hotel grounds are beautiful, without crowds or fight over sunbeds. The biggest plus is the location. We stayed in a suite, where everything was new and nicely decorated.

The hotel cats with their own area its a really plus. It would be nice if the hotel provided a veterinarian. The cats were sick, had skin problems and a runny nose. Please take care of them, they also need to be neutered.

We stayed for a week of luxury after walking 500mi on the Camino.  - a disappointment.

We booked $$$$ sea front apartment which was very nice, except for the 2 twin beds.  We purchased “full-board” which is breakfast and dinner included.   Dinner is horrible.  Worse than a bad cruise ship.   A low quality buffet where they charge you for water. For water.  Breakfast was ok, but do not pay for dinner.

Property is very nice.  Best for families with small kids.  Felt like a cruise ship on land.

Our stay at Esperanza Resorts was extremely disappointing and absolutely not worth the price.

We had booked two lateral sea view rooms. While one of them had a decent sea view, the other (room 2501) had only a tiny glimpse of the sea, with the rest of the view facing buildings. This is unacceptable for the category we paid for.

The housekeeping was catastrophic:

- dirty glasses and empty bottles left in the room,
- dirty plates and food leftovers not removed,
- used tissues and trash not picked up,

As a direct result of this negligence, the room became infested with ants. This is absolutely disgusting and a clear lack of hygiene. For a hotel charging €400 per night, this is beyond unacceptable.

When we complained, the management gave us an absurd explanation: that their staff “does not remove anything unless it is placed in the bin.. In any professional hotel, used glasses, empty bottles, dirty plates, and obvious trash are always replaced and cleaned. Here, this negligence created unsanitary conditions and a very unpleasant stay.

To make matters worse, the reception staff were arrogant and unhelpful. Despite several calls to report the issues, nothing was done, and we were spoken to with disrespect and zero consideration for the fact that we were paying such a high price.

We spent over €2,200 for three nights, and what we experienced was not even close to the standards of a luxury resort – more like a poor 3-star hotel.

No apology, no compensation, no professionalism.

I would like to take the time to say thanks to the Resort for the newly renovated apartment building. We had the luck to be the first one staying there after the renovation and it really was a nice and beautiful stay. Only thing is the extractor hood was making some strange noises so we did not use it at all and it would be nice to have some more possibilities to hang the towels and stuff. The food was awesome, every morning and evening there were plenty of choices. The only really really bad things was the cleaning of the room. The glass on the balcony and the windows have not been cleaned once in our 10 day stay. The floor was always dirty and white socks weren’t white after 10 minutes. The housekeeping did a really really bad job. I told the receptionist about it but it did not help much. The rest of the staff was super friendly and helpful.

This was our second time staying at Playa Esperanza as a family. This time, we booked the Twin Room Premium with a lateral sea view. The view was fantastic, and the room itself was clean and well-maintained—although personally, I found it a bit small.

The staff at reception were friendly and helpful. The kids’ entertainment program was a real highlight—well organized and engaging, which made a big difference for us as parents.

The food was great, with a wide variety to choose from at each meal. Just a heads-up: if you’re on half-board, drinks at dinner aren’t included. That’s standard and fair, but worth knowing in advance.

Overall, it was another really good experience. Next time, we’ll probably go for the apartments again, as they suit our needs a bit better, but we’re already looking forward to coming back.

★★★★★ Outstanding Family Resort Experience!

Just returned from a magnificent two-week stay at Playa Esperanza (May-June 2025) with my family (3 adults, 1 child), and I cannot praise this resort enough!

The culinary experience was exceptional - the restaurant offered an impressive 10-day rotation of menus with fantastic variety for both adults and children. Despite the hotel being at high occupancy, the service remained impeccable throughout our stay.

The entertainment team deserves special mention - they were consistently visible, engaging, and brilliant with guests of all ages. The daily activity program was comprehensive, offering everything from children's activities to adult classes. The kids' club was spacious and well-maintained, though parents of very young children should note the door security.

The facilities are modern and pristine:

Well-equipped, air-conditioned gym
Professional spa with attentive therapists
Multiple swimming pools
Direct beach access
Peaceful relaxation zones
On-site medical services (a real plus!)

We stayed in a ground-floor apartment which was spacious, modern, and immaculately maintained with daily cleaning service. The location is perfect - beachfront position with excellent transport links (regular bus service) and convenient shopping/dining strip across the road.

Additional perks:

Ample parking
Late checkout facility with continued access to amenities
Quality evening entertainment
Great mix of lively and quiet areas

This resort truly caters to all ages and preferences. Looking forward to returning - highly recommended for families seeking a premium vacation experience!"

<h2>Seaside Tranquility at Platja de Muro</h2>
Located next to Platja de Muro Beach, Playa Esperanza offers breathtaking sea views amidst expansive gardens spanning 60,000 m². Guests can unwind with access to 4 swimming pools, a luxurious spa, and rooms featuring private balconies.<br>

<h2>Comfortable and Airy Rooms</h2>
Each room at Playa Esperanza is bright, air-conditioned, and equipped with a flat-screen TV offering satellite channels. Guests enjoy the convenience of a private bathroom for added comfort.<br>

<h2>Culinary Delights with a View</h2>
The buffet restaurant at Playa Esperanza delights guests with a variety of Mediterranean dishes. Enjoy your meals with stunning views of Alcudia Bay from the terrace. For casual refreshments, visit the poolside bar or the lobby bar, which offers complimentary Wi-Fi.<br>

<h2>Relaxation and Wellness</h2>
Indulge in relaxation at the spa, featuring an indoor pool, hot tub, and sauna. Treatments range from massages to wraps and reflexology, ensuring a rejuvenating experience during your stay.<br>

<h2>Exploring Nature and Activities</h2>
Playa Esperanza is ideally located just 100 metres from S’Albufera Nature Reserve, perfect for nature enthusiasts keen on hiking and cycling. Golf enthusiasts can tee off at the nearby Alcúdia Golf Club, only a 15-minute drive away.<br>


Air conditioning in Restaurant

Airport

Annexe (s)

Apartments

Beach

Book a stay at the Playa Esperanza Resort in Playa de Muro. Explore the hotel location, key facilities, room types and more.

Playa Esperanza Resort

WHY 92% OF OUR CUSTOMERS SAY THEY'D BOOK WITH US AGAIN

About this hotel

Seaside Tranquility at Platja de Muro

Comfortable and Airy Rooms

Culinary Delights with a View

Relaxation and Wellness

Exploring Nature and Activities

Top Amenities