Name: Novotel Sharm El Sheikh Palm Hotel
Address: Naama Bay, Sharm El Sheikh, Egypt
Price range: Check our website. Price Match Promise!
Rating: 4.5

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Novotel Sharm El Sheikh Palm Hotel

24-hour reception

Car park

Check-in hour

Check-out hour

Currency exchange facilities

Garage

Garden

Hotel safe

Large pets allowed (over 5 kg)

Laundry service

Lift access

Mobile phone coverage

Room service

Shop

Small pets allowed (under 5 kg)

Wi-fi

Wired Internet

Hotel Facilities

Aqua fit

Banana boating

Beach volleyball

Diving

Fitness

Motor board ride

Table tennis

Waterskiing

Sports

Balcony

Bathroom

Centrally regulated air conditioning

Cot on demand

Direct dial telephone

Disability-friendly bathroom

Extra beds on demand

Hairdryer

Internet access

Ironing set

Minibar

Number of bedrooms

Safe

Shower

Smoking rooms

Terrace

Room Facilities

Business centre

Business

Children playground

Entertainment programme for adults

Entertainment programme for children

Sun loungers

Entertainment

Hairdressing salon

Hot tub

Sauna

Spa treatments

Wellness & Spa

Stayed here for 3nights, hotel is at gr8 location the vibes are good. Too many options for food n breakfast. We had taken all inclusive package but apart from the food n breakfast there was only tea coffee softy n packed juices available rest of the time the taste wasnt that good. Specially for the softy and the juices coffee. This property is better then the other novotel which is across the road. Internet is not
Good specially in our room. Informed the reception but he couldn’t do anything about it may b he knew that. Weather was gr8 that made our stay more worthy.

Overall impression
Visually, the hotel looks very good. The architecture of the buildings is beautiful, the territory is well designed, and from the outside the hotel looks impressive and matches the declared level. However, behind this nice appearance there is strong cost cutting, which seriously affects the quality of the vacation.

Price and pricing policy
The price for two nights in an all inclusive hotel is higher than the average monthly salary in Egypt. At the same time, ice cream in the hotel costs exactly five times more than in a store outside the hotel, the same logic applies to massages. The hotel management uses this pricing approach everywhere.

Food
The food is cheap and simple. It is mostly oil and basic carbohydrates like sugar, pasta, and rice. In nearby restaurants, for very little money, it was possible to eat much better in terms of protein and meat quality. For the price of a premium five star hotel, you actually get a solid three star experience, which is very disappointing.

I partially ate in restaurants outside the hotel because I did not want to eat flour and sugar soaked in oil. At the same time, I want to say that the chefs tried to do their best with very cheap ingredients. The chefs are doing a good job, the problem is not them but the purchasing policy.

Comfort and organization
There were many flies in the dining area and near the pool, it was tiring to constantly wave them away.
The room key cards often got demagnetized, so I had to walk to the reception many times, this is not what you expect from a five star vacation.
In the dining area, a bird was pecking croissants directly on the tables, and no one tried to stop it, which raised serious hygiene concerns.
The toilet door in the room is designed very poorly, and I injured my leg because it is impossible to enter freely.
The second pool was under renovation, and the smell from the construction reached the main pool area.
In the evening, there was a strong sewage smell in the shower.

Pool and facilities
The heated pool is large and deep, which is a plus. However, when the air temperature is below 22 degrees Celsius and there is wind, swimming becomes uncomfortable and very cold.

The internet speed was about 40 Mbps. Alcohol was available, but I do not drink.

Final summary
The hotel looks beautiful from the outside, and the architecture is truly nice. But in reality, it is a solid three star hotel with a very overpriced price. This is especially disappointing because for the money paid, I expected high quality food and a real five star level of comfort.

January 2026

Family rooms are big, Mr said bazuka in kids area is very kind and funny for kids, lots of pools and nice beach the chef Mr mohamad ashour is amazing and makes very nice food its a bit overpriced but we came in peak season

Novotel was our place for the holiday last and this year. We chose it again because it is a perfect location for our family. Beach is perfect, centre is so close, the food is good, the rooms are nice. The staff is so friendly and kindly. We would choose this hotel again. Highly recommended.

We stayed at Novotel Palm for 2 weeks, and when we received our room, almost everything was broken. The safe wasn’t working, the fridge was broken, and 2 out of the 3 door cards didn’t work. The towel rack fell down as soon as you touched it, and the toilet could only be flushed if you pressed the button at the right angle. The curtains didn’t open or close properly.

Some problems were fixed on the same day (the door cards and the safe), and with a few issues (the curtains, towel rack, and toilet), we just got used to them. However, it took 5 days and a lot of frustration to get the fridge fixed! Five days!

Whenever you reported an issue, reception would always say, “It will be fixed in 5 minutes,” but what they really meant was, “Who knows when it will be fixed.” Also, some of the staff at reception gave off a “I hate my job” vibe, so be prepared to be persistent if you need assistance.

The children’s playgrounds were in terrible condition, looking more like dumps. Everything was either broken or covered in bird droppings.  The
playgrounds closed at 4:30 PM, and
after that, there was absolutely nothing
for kids to do.

The food was mediocre at best. Breakfast was available from 6:30 AM to 10:00 AM, but lunch was only served for 2 hours, and if you went later, you were left guessing what was on offer. For snacks, you could only have dried-out food leftover from breakfast or lunch. It was awful.

The rooms were generally clean, but I wouldn't recommend looking behind the doors or under the beds!
I would also like to mention that although I had paid for a late check-out, my wristband was cut off at 12:00 and I was no longer allowed to go to the hotel restaurant for a meal. This was very disappointing.

Finally, the hotel gave us a voucher for an Italian restaurant, but it served the exact same food as the hotel buffet. The only difference was that you had to wait longer for the waitress to bring it to you. And you're stuck with dry rice because you can't go to the restaurant’s kitchen to get more sauce. The voucher was completely pointless!

I honestly don’t understand how this hotel has 5 stars.

Pros:

The rooms are nice, the grounds are clean, the staff is friendly, and the beach is good.

Cons:

I had an all inclusive program.

At first, the food seemed good, but after 2 days I couldn't eat in any more: it was too monotonous.

The quality of the alcohol at the hotel was simply awful: it was undrinkable. It was stored in plastic bottles under the sun.

The hotel had a tennis court, but it was in terrible condition: it was old, untidy, and the net was torn. There was some kind of dump next to it, and it constantly stank. Balls were very easy to lose in the bushes.

It was stated that the hotel had billiards, but there was none there.

Summary:

Go there only if you don’t have more money to go the the better place.

I never complained. I tried to have fun at the hotel, even though there were very few activities but  I've been to many hotels in many countries. In no country do guests cut their wristbands and ask for money for lunch or dinner when they leave. This is a very bad attitude.

The hotel is well modern, food is good and the intertainement team are very nice and friendly.

Novotel Sharm El-Sheikh is located near the beach in Sharm el Sheikh's Naama Bay neighborhood and close to Naama Bay Beach and Sharm El Sheikh Golf Resort. Additional area points of interest include Shark's Bay Beach and Hadaba Beach. Hotel Features. Novotel Sharm El-Sheikh's restaurant serves breakfast, lunch, and dinner. A poolside bar and a bar/lounge are open for drinks. Room service is available 24 hours a day. Recreational amenities include an outdoor pool, a children's pool, a health club, a spa tub, and a fitness facility. Spa amenities include spa services, massage/treatment rooms, beauty services, and a hair salon. Wireless Internet access is available in public areas. For a surcharge, shuttle services include a roundtrip airport shuttle and an area shuttle. Guest parking is complimentary. Additional property amenities include a rooftop terrace, a marina, and a library. Guestrooms. 382 air-conditioned guestrooms at Novotel Sharm El-Sheikh feature minibars and laptop-compatible safes. All accommodations have balconies. Bathrooms feature showers with handheld showerheads and rainfall showerheads. They also offer complimentary toiletries and hair dryers. Wired high-speed and wireless Internet access is available for a surcharge. In addition to desks and complimentary newspapers, guestrooms offer direct-dial phones. LCD televisions have satellite channels. Also included are coffee/tea makers and safes. Guests may request a turndown service, in-room massages, and irons/ironing boards. Housekeeping is available daily.

Air conditioning in Restaurant

American Express

Beach

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WHY 92% OF OUR CUSTOMERS SAY THEY'D BOOK WITH US AGAIN

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WHY 92% OF OUR CUSTOMERS SAY THEY'D BOOK WITH US AGAIN

About this hotel

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Novotel Sharm El Sheikh Palm Hotel

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