Name: Maya Alicante
Address: Alicante, Costa Blanca, Spain
Price range: from £334 per person – Price Match Promise!
Rating: 4.2

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Maya Alicante

Wi-fi

Sun loungers

Clothes dryer

Sun terrace

Room service

My son and I stayed at the Sercotel Maya hotel during Christmas 2025. I booked a package with Jet2holidays because it was quite a cheap deal, I wasn't expecting too much but I was pleasantly surprised! The staff were very polite and courteous. The hotel was immaculately clean and the room spotless with an extremely good bath and shower. We stayed for four nights and every morning the smiling chamber maid tidied the room in such a way that everything seemed new and fresh. On Christmas day we had breakfast in the hotel and again the staff were very polite and helpful. The food was excellent with a large selection of different dishes. The bacon was particularly good, my son said he had never eaten such good bacon - used to the tough English varient! Anyway, I have no hesitation in giving this hotel a 10/10 and recommending this hotel as the ideal family hotel in Alacanta! My son and I will definitely be back but in the summer when we can use the swimming pool!

Staying at the Maya Alicante was a great experience. The reception staff were welcoming and professional and the catering and room staff were happy and friendly. The hotel was clean and the bedroom comfortable - I didn’t want to get out of bed it was too comfy!!
The food was good!  Plenty of vegan options in the evening but not so much for breakfast although there was lots of fruit and toast which was great.  We would stay again - great value for money!

This hotel lived up to its great reviews. The pool was very clean, and both the room and bathroom were impressive. The staff speak excellent English, which made everything easier. The only downsides were that the room got a bit warm at night and the balcony door was noisy when closing. Aside from that, it’s a wonderful place to stay and I would definitely recommend it. Breakfast isn’t included, but it’s available for an extra cost and the options are very local and fresh. Plus, the location is super convenient with both the tram and bus stops right outside the hotel. The hotel WiFi worked great as well.

The hotel itself is beautiful and clean, so no complaints about the facilities. However, the service at reception left me with a very mixed impression. When I was checking out, there was only one receptionist working and a long queue — the other one was apparently on a break. I was in a hurry to get to the airport, and the wait was stressful.

On top of that, I realized I had forgotten my jacket and scarf in the room. When I asked the receptionist to help me, she initially said she didn’t know if she could give them back because the cleaner had already gone home. I found that shocking — how can reception in such a large hotel not have access to the rooms? Guests forget things all the time, and I expected a more professional response.

After I insisted, the receptionist finally called the cleaner, and of course, the key was available, and I did get my clothes back. Still, the whole process was done without a smile and with a rather strange, unhelpful attitude. It felt at first almost like a threat that I might not get my belongings back, which was very unpleasant.

Overall, the hotel itself is lovely, but reception needs serious improvement: more staff at the desk, faster service, and a friendlier, more professional approach.

Phoned to make a booking and they said breakfast was included.. once we arrived and filled out lots of paperwork with a very unfriendly lady, we went down to breakfast and found out it had not been included. The staff were not very nice at all and definitely not helpful or friendly and least of all professional . Leaving the beautiful Alicante with an unpleasant taste from this hotel...

This beach hotel enjoys an idyllic setting next to St Barbara's Castle in Alicante. The property is situated just a few metres from El Postiguet Beach and the Marina while the airport is conveniently situated just 12 kilometres away. At a walking distance, guests will find a shopping centre with restaurants and entertainment options. This wonderful property offers guests comfortable surroundings, modern amenities and warm hospitality for a relaxing beach holiday. Guests will appreciate the hotel's choice of leisure, recreational and dining options, designed to cater to the individual needs of each guest. The rooms are nicely decorated and come equipped with all the essential amenities needed for a comfortable and memorable stay.

24-hour reception

Air conditioning in public areas

Air conditioning in Restaurant

American Express

Audio-visual equipment rental

Banquet hall

Beach

Bicycle hire service

Breakfast and dinner

Book a stay at the Maya Alicante in Alicante. Explore the hotel location, key facilities, room types and more.

One-bedroom Apartment With Terrace ( 2 ADULTs)

Maya Alicante

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