Name: Marquesa
Address: Puerto de la Cruz, Tenerife, Canary Islands
Price range: Check our website. Price Match Promise!
Rating: 3.7

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Marquesa

24-hour reception

Bellboy service

Car hire

Car park

Check-in hour

Check-out hour

Concierge

Hotel safe

Lift access

Luggage room

Mobile phone coverage

Multilingual staff

Sun terrace

Terrace

Wi-fi

Hotel Facilities

Fitness

Golf

Sports

Identification card at arrival

Non-smoking establishment

Things To Keep In Mind

Meeting room

Business

Outdoor freshwater pool

Parasols

Sun loungers

TV lounge

Entertainment

Solarium

Wellness & Spa

The hotel offers a first-class reception and booking service. The receptionist, Mr. Gracia, is extremely friendly, courteous, and highly competent. He supported us greatly with our rebookings as well as with the initial reservation. Our room requests were perfectly fulfilled.

The whole family felt very comfortable and welcomed at the hotel. In addition, the hotel is located right in the city center, surrounded by cultural landmarks, with direct access to the harbor and a beautiful sea view.

Therefore, we can highly recommend this hotel.

Doris & Ralf

It has been my third time staying here, for a full week each time, while on an European Erasmus training course. Great location, Great staff and Great service. On my third visit, they were so obliging and accommodating. I needed to change my room, to one with a walk in shower because of an injury I occurred only 48hrs prior. On the second day, they moved me to another (fantastic) room with no hassle. It is an excellent base to explore the area. I would highly recommend this hotel as a go to chioce.

Lovely hotel. Staff were more than happy to provide anything we needed & answered many of our touristy questions with pleasure! They have a 24 hour reception that is there to answer the door during the night/early morning if you go out/come in. They recommend a mountain hike when our plans to hike the volcano fell through as well as filling up our water bottles, providing discounts for shops, free wifi and extra toilet roll. Rooms were cleaned when requested with new soaps, toilet roll, fresh towels, beds changed & made, bin empties, bath gel & shampoo provided. They also have a cash point within the hotel with I believe a €5 fee (cheaper than many ATM’s there). There is a rooftop pool open between 10am-6pm and sun loungers as well as a pool table with a fee of €1 per game and 2 vending machines.

Okay where do I start this hotel is fantastic the staff are super accommodating. I had a medical emergency during my first stay here & at request of the doctor I had to stay an extra 5 nights. Alex & Lucia and Jesus are lovely extremely knowledgeable, Kind and caring. Rooms are cleaned daily breakfast is basic but hearty. Shops are easy to get to within 1 minute walk & everything is super close by.

The pool is clean and very refreshing on a hot day staff speak English well & Spanish and German

This will give you a full review of the place with pictures. Please keep in mind this is my opinion after been to several hotels across the world but also the canary islands.

Before I say any bad things about the hotel, I would like to say that the staff was amazing and professional. The person that greeted us was on of the best staff members any hotel could have and he should really get a raise. Also please note this is a 3 star cheap hotel so you also get what u pay for.

Never the less here is why I am giving it 2 stars:

Closest parking is at the beach which will leave you with a 10 min walk to get there. Other hotels do suffer the same issue but many also dont and are located at less busy areas while still very close to the city.

No air conditioning (well they dont work) and this has to be one of the MAJOR concerns because in summer the island is HOT. The room was like a furnace (31 degrees according to the thermostat). 2 of the rooms that we got did not have access to the sea view but rather a wall meaning no wind would go in. But tbh they did offer to relocate us to the sea view however the wind is very strong and you wont have any peace. So either way js horrible.

The furniture is really bad. One of the 2 rooms we got  had a closet with no door (was broken) the other rooms closet had a door that will almost break. Most of the other furniture looked like it will fall apart.

Can't comment on the food because we changed hotels before we can even  try it, but I saw it was give 2.5 stars so..... I dont recommend.

The pool is tiny and barely fits anyone and is crowded when 10 people are there. So dont count on going to the pool.

Overall, if you just want a place to PURELY sleep and dont mind 30 degrees or you go in winter then it might be fine and the location is good. But this really cannot be a 3 star hotel with such facilities and standards. I am giving it 2 stars only because the staff were amazing and welcoming and returned our money.

Like many others have said, the location is great. Central, convenient — and unfortunately, loud enough to double as a street-side concert venue.

Even with the windows shut tight (no AC, by the way), the noise seeps in like an uninvited guest. The streets don’t quiet down until 2 or 3 AM — and yes, even with earplugs, the noise still finds its way in. It’s like the walls are made of paper and your room is just slightly more private than a park bench. Honestly, you’d be better off booking a place with actual insulation… or at least one that doesn’t make you feel like you’re sleeping in the street, rather than near it.

By night three, exhaustion becomes your lullaby — you don’t sleep so much as collapse.

If you’re reading this, do yourself a favour: keep browsing and book elsewhere if getting some actual rest is part of your holiday plan.

Terrace outside:
Excellent service; you can even get five ice cubes for one euro on the terrace.

Set in a prime location of Tenerife, Hotel Marquesa puts everything the city has to offer just outside your doorstep. The property features a wide range of facilities to make your stay a pleasant experience. To be found at the hotel are free Wi-Fi in all rooms, Wi-Fi in public areas, restaurant, tours, laundry service. All rooms are designed and decorated to make guests feel right at home, and some rooms come with additional bathroom, additional toilet, heating, wake-up service, desk. The hotel offers various recreational opportunities. Discover all Tenerife has to offer by making Hotel Marquesa your base.

WHY 92% OF OUR CUSTOMERS SAY THEY'D BOOK WITH US AGAIN

About this hotel

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WHY 92% OF OUR CUSTOMERS SAY THEY'D BOOK WITH US AGAIN

About this hotel

Top Amenities

Marquesa

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