Name: Luna Hotel da Oura
Address: Albufeira, Algarve, Portugal
Rating: 4

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Luna Hotel da Oura

24-hour reception

Air conditioning in public areas

Airport Shuttle

Babysitting service

Bicycle hire service

Car hire

Car park

Check-in hour

Check-out hour

Electric kettle

Garden

Hotel safe

Late Check-out

Laundry service

Lift access

Luggage room

Multilingual staff

Newspapers

Private pool

Room service

Smoke detector

Terrace

Wi-fi

Hotel Facilities

Balcony

Disability-friendly bathroom

Fridge

Hairdryer

Housekeeping

Kitchenette

Kitchen utensils, plates & cups

Living room

Microwave

Number of bedrooms

Shower

Smoking rooms

Room Facilities

Conference room

Meeting room

Business

Fitness

Sports

Hairdressing salon

Hot tub

Massage

Sauna

Spa centre

Wellness & Spa

No hen/stag or any other parties allowed

Non-smoking establishment

Things To Keep In Mind

Outdoor freshwater pool

Parasols

Sun loungers

Entertainment

Portugal - Clean and Safe

Healthy & Safety (COVID)

This review is from August 2025.

My 2 friends and I booked this hotel for a girls holiday. The location to the new town strip was a 5 minute walk and was very good, and a 4 euro uber to the old town was also brilliant.

However the hotel, as we checked in we found the receptionist rather rude and just seemed as if she didn’t want to be there, as you usually would when checking into hotels you do ask a couple questions our questions asked was answered by one word answers or a grunt. We then found out we had to pay one hundred euros pp for a deposit.
We arrived at the hotel around 11am-12pm and had to wait until 4pm to check into our rooms, we were allowed to keep our bags in a room until then which was fine.

Every day cleaners would come into our rooms and clean the room, fresh bedding and towels, which we were throughly impressed by and was probably the best part about the hotel. The room itself was fine we had a double bed and a pull out sofa which done us fine, our balcony was spacious and the bathroom was good (however the shower wasn’t very powerful and tended to flood the bathroom). Our balcony looked out onto the other hotel which was nice at night time as it got quite lively.

The security man was nice for the first few nights. On our first night he made sure to tell us to be careful of the new town strip and to stay together which we thought was very nice. Until we received a “noise complaint”, security banged on our door at 5am making more noise than anyone in the room (there was 7 people in the room) and telling us we were making too much noise however we were sitting in our room talking to one another with both doors shut over. We were given one chance at our £300 deposit, so i’d reccommend if staying here for a party holiday be very aware that the hotel security doesn’t take the piss.

The pool area was good, however the bar was basic food and over priced drinks, for what you pay for you’d be better walking down the new town strip to a bar where you’d get better food and drinks for half the price.

Over all, i wouldn’t reccommend for a family holiday just be aware alot of groups for party holidays stay here and if your looking for somewhere quiet this probably isn’t the place for you as the music is loud at night and majority get back from the strip around 3-6ish am. For a party holiday id defo reccomend but just be wary of security and the “noise” you make.

The cleaners stole my brand new earring. The manager of the hotel is the worst, was not helpful at all. Rude to her staff. She didn’t deserve staff like that. The man that checked me in was amazing and the woman who worked in the evening with braid amazing too. I had to call the police because the manager is trying to make it out I am lying and her cleaners wouldn’t do that. She has no respect to her staff. All the other staff was nice. I travelled alone and I was not drunk on any day. I travelled between 9th-13th I was staying until 15th but didn’t want to expend I was scared. The key card is cheap and broke in my door but the gentleman was amazing and helped me thank you

Overall Albufeira is amazing. However hotel was absolutely horrible. The staff were SO RUDE! (bar the lovely cleaning lady). Receptionists were by far the worst staff members we came across. They stand in there office behind when you go to the front desk to ask for something.
Also rooms are FULL of ants!
No bar or pool bar open the whole trip.
Told us we could check in and then went into his office came back out and told us we couldn’t and asked for a €300 deposit(in cash).
DO NOT STAY HERE.

Staff are absolutely the worst bunch of staff I’ve ever had the displeasure of encountering, the old woman and the man on the desk have absolutely no manners. You ring the bell and they stand in the room looking at you. €300 CASH deposit taken before you can even bless yourself. They need to learn a
Thing about customer service or go get a new job.Ants all over the room.

Everything is very very old, low quality, low maintenance. The building is next to a busy road and the windows are not sound proof so you hear chaos all night and all day. Ambulances and police cars non-stop. A lot of partying at late hours in the evening in the hotel rooms. The gym was super outdated and all the equipment very old and broken. The pool was nice, smaller than in the photos though. And the lobby is pretty.

this hotel is such a miss bag some good some bad, to start the location is good but so is basically everyone hotel here, the rooms are fine nothing extravagant and our outdoor lights would not work aswell as some indoor lights, we also had an ant issue in the room that took 3 complaints for anything to happen about it which led to us living with basically a colony of ants for 3 days where i had to kill many myself, most of the staff were incredibly unfriendly and hostile with the exception of a few. the pool was good nothing amazing but expected the gym was old but i got my use out of it and the indoor pool i didn’t use but heard bad complains about. on top of this the deposit is incredibly cruel tho i got my deposit back i spent majority of the holiday worrying i would lose it, they say when you check in you can not even stain a towel or 40€ will be taken this led to a lot of unnecessary stress. overall i didn’t love my stay at this holiday definely did not feel like a 4 star and at every turn it felt as though the hotel was trying to get more money out of you rather then try and let you enjoy your stay would not recommend  nor go again.

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WHY 92% OF OUR CUSTOMERS SAY THEY'D BOOK WITH US AGAIN

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Luna Hotel da Oura

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