Name: Lopesan Villa Del Conde Resort And Corallium Thalasso Hotel
Address: Meloneras, Gran Canaria, Canary Islands
Rating: 4.6

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Lopesan Villa Del Conde Resort And Corallium Thalasso Hotel

220V power supply

Balcony

Bathrobes

Bathroom

Bathtub

Cot on demand

Desk

Direct dial telephone

Disability-friendly bathroom

Extra beds on demand

Hairdryer

Housekeeping

Individually adjustable air conditioning

Make-up mirror

Minibar

Number of bedrooms

Pillow menu

Satellite TV

Shower

Smoke detector

Smoking rooms

Toiletries

Wake-up service

Wi-fi

Room Facilities

24-hour reception

24-hour security

Air conditioning in public areas

Airport Shuttle

Babysitting service

Bicycle hire service

Car hire

Car park

Check-in hour

Check-out hour

Clothes dryer

Concierge

Currency exchange facilities

Electric kettle

Garden

Key Collection

Late Check-out

Laundry service

Lift access

Luggage room

Medical service

Multilingual staff

Newspapers

Room service

Secure parking

Shop

Sun terrace

Terrace

Transfer service

Hotel Facilities

Aerobics

Aqua fit

Billiards

Catamaran sailing

Diving

Fitness

Golf

Golf practice facility

Horse riding

Jet ski

Mini golf

Motor board ride

Sailing

Surfing

Tennis

Waterskiing

Windsurfing

Sports

Beauty salon

Hairdressing salon

Hot tub

Massage

Sauna

Solarium

Spa centre

Spa treatments

Turkish bath (hamam)

Wellness & Spa

Children playground

Entertainment programme for adults

Entertainment programme for children

Game room

Indoor freshwater pool

Outdoor freshwater pool

Parasols

Sun loungers

Entertainment

Conference room

Meeting room

Business

Non-smoking establishment

Things To Keep In Mind

Spain - Safe Tourism Certified

Healthy & Safety (COVID)

What a fantastic place, on arrival you are met are people to take your bags to your room. At reception they are very friendly and helpful and are great with kids. They offer you a drink on arrival.
The room is fantastic very spacious.
The food is great with fantastic staff at hand to make sure you enjoy.
The entertainment is great with shows at night and the children mini club is run by a really fantastic lady our 9 year old raves about her.
You are only 10 mins from shopping centre area.
Will definitely be coming back

The location of the resort is very good, and the room size was comfortable and well laid out. The swimming pool area is also a positive aspect and visually pleasant.
Unfortunately, several elements significantly impacted the overall experience. The SPA area appeared poorly maintained. The weather during our stay was cold, and the cabanas—while visually attractive from the outside—had multiple issues: broken components, rusted window frames, poor sealing, and cold air passing through. Under these conditions, massages should not be recommended, as comfort cannot be guaranteed.
Additionally, many of the stone seats around the hotel are broken or damaged, which gives an overall impression of lack of maintenance.
The reception staff was not particularly friendly or helpful. We reported multiple times that the mobile app required to order water or request services was not functioning. Despite this, we were repeatedly told to use the app, even though it clearly did not work. When we directly asked for water, no alternative solution was offered.
Overall, while the location, room size, and pool are strong points, the lack of maintenance, service responsiveness, and customer care need significant improvement to meet the expectations of a resort at this level. To expensive for the service they arr offer

Replay :

Dear Team,
Thank you for your detailed and courteous response. I appreciate the time taken to acknowledge the feedback and to explain the internal actions planned to address the points raised.
However, I would like to clarify that the inconvenience experienced was not limited to the SPA area alone. The issues related to general maintenance, comfort, service responsiveness, and the lack of effective alternatives when the mobile application was not functioning collectively impacted the overall stay.
In my experience with other luxury hotels and resorts in the same category, situations of this nature are typically addressed not only with an apology, but also with an appropriate form of recognition or partial refund that reflects the gap between the expected and delivered service level. This is an important aspect of customer care and accountability, particularly when services included in the stay cannot be fully or properly enjoyed.
Such recognition is not about compensation alone, but about demonstrating alignment with luxury hospitality standards and a genuine commitment to meeting guest quality expectations.
I sincerely hope the feedback shared will lead to tangible improvements, as the resort has strong potential due to its location and facilities. With consistent maintenance execution and a more flexible, customer-oriented service approach, the experience could better reflect the standards associated with a resort of this level.
Thank you again for the response and for considering this feedback.
Kind regards,
Francesco Savelli

This hotel is like a olimpic sportsman that allways finishes at 4th place. Every time you hope it will deliver if fails you at some minor yet significant detail that ruins the expirience. To start with good stuff the food was great. Best thing about this hotel is food. Worst thing is service outside of the restaurants. The cooks and restaurant staff is also ok. Lack of attention to details like:
1. The gym is mold infested and smelly, it is health hazard not be be expected in a 2 star hotel. One day the floor was litteraly wet and the aircon is never on. I tryed to call guest service and thay promissed to send someone to operate the AC panel in some locked room but after 30 mins no one arrived.
2. Gate to the beach was dirty for 5 days until I leaft the hotel (maybe it still is). I reported it twice to the hotel stuff, once by the pool and once another day to some lady in red looking like a manager. Nothing was done. I cant write what it was dirty with because google wont publish the opinion.
3. No room service. There is an app... but the delivery time for bottles of water to my room was next day at 8 pm. The reception staff said " it is what it is use the app" what can they do. And I could come and pick some water from the front desk even pay for it but no....pro tip. Uber eats is there even late at night.

Basically the hotel architecture, location and food is good. Staff training(appart from restaurants)  is poor. Overal 4 stars not 5 and just a few details and I would be ready to come back.

Lopesan Villa del Conde is a beautiful property with a great atmosphere, but the service inconsistency—particularly regarding dining—was disappointing for a resort of this caliber.
​As a celiac traveler, I found the dietary accommodations frustratingly difficult. The food labels lacked clear allergen information. Neither were the staff able to help me. During dinner on January 22nd, there was a stressful incident where staff claimed I hadn't ordered a gluten-free meal, even though I could clearly see my order and room number on their list right in front of them. Some of the service staff here definitely are unfriendly, unhelpful & borderline rude. It felt far from the smooth, hospitable experience you expect here.
​On a positive note, the staff at the swimming pools were very knowledgeable, and the breakfast team did a great job.
​While the resort itself is lovely, I’d recommend skipping the dinner upsell. The restaurants nearby offer much better food quality and hospitality. It was a good stay overall, but the service gaps left me feeling let down.

Thank you for a nice holiday

M and my fiancee stayed in July

Check in was a bit slow and it would be nice if we were welcomed a welcome drink, a glass of cava, beer, soft drink that would be a nice touch. I stayed at a 5 star hotel in Tenerife and it’s very nice to be offered a drink on arrival.

Rooms are a nice size and was clean but we had to keep asking for more towels and toilet paper and the bathroom for wasn’t spotless.

Staff around the pool a bit slow to be served there needs to be more staff during the summer time July/August

One thing that could be added would be water filters around the hotel corridors instead of having to pay a lot of euros for water bottles and they are small! I would like to fill my own bottle of water so please do add water filters!

Buffet was ok the food was mostly the same every night - would be nice to change it up or even have theme nights like Italian, Chinese etc

Also staff in the resultant wasn’t the friendliest

I would say the hotel caters more for adults than kids

I would like to see them add work shops around the pool like candle or soap making that would be nice instead of loud same old games work shops would be a nice touch

I would like to Also ask if you could make the sun beds more comfortable and put a nice thick cushion on them

All in all a nice hotel and manager was friendly but I hope they make a few changes for when we hopefully return

Thanks

What a great resort for holidays!
The vila was so spacious and clean. The pools and gardens are set amoung an idylic landscape and one feels so relaxed in the atmosphere created by the arquitects. All staff are very friendly and not intrusive. Good entertainment in the evenings.
The location of the resort is perfect, by the sea and with the promenade leading to the restaurants, shops and the dunas.
Least but not the last, breakfast and buffet dinner are of high quality and variety. It is a feast for all your senses.
We highly recommend the hotel.

Thank you to everyone who made our stay enjoyable! We enjoyed every one of our 14 days staying at Lopesan Villa del Conde. Here is what we'd like to share with others who are considering visiting:
We found the room to be very spacious.
The location and the facilities are great, especially the pools and gardens.
We liked the quality and choice of food a lot.
All staff were very hospitable and friendly.

If you are considering to stay with a small child, its ok from our point of view but other hotels might be a better choice. We basically only had the kids pool for our one year old. He enjoyed it a lot :)

All in all, we can only recommend the hotel and say thank you again to all staff for their great hospitality. Thank you!

Nestled on the seafront in Gran Canaria's south, Lopesan Villa del Conde Resort & Thalasso provides a haven between the Maspalomas dunes and Pasito Blanco sports marina. A short stroll from Meloneras beach and the iconic Maspalomas lighthouse, the hotel offers scenic walks along the Meloneras promenade, boasting sea views and a myriad of dining options.

Charming Architecture:
Inaugurated in 2004, this enchanting five-star resort resembles a quaint village with manor houses, embracing the Atlantic Ocean. Reflecting traditional Canarian architecture, the resort spans 56,340 m², featuring a central square, garden areas, and elegant houses with wooden balconies.

Lush Gardens and Pools:
Explore the extensive gardens adorned with subtropical and indigenous plants. Unwind by the pool area boasting five pools, including a saltwater pool and three heated pools in winter. Relax in whirlpools, a children's pool (heated in winter), and an artificial beach, surrounded by terraces equipped with sunbeds.

Culinary Excellence:
Indulge in exclusive cuisine at the resort's four restaurants. The half-board arrangement serves hot and cold buffets at La Plaza Restaurant and La Casa Vieja Restaurant. Plaza Mayor Restaurant offers tempting à la carte dining, specializing in grilled meats. Alpendre Bar and Azotea Bar provide takeaway drinks and snacks.

Comfortable Accommodation:
With seven floors and 561 rooms, including 40 suites, the resort offers superior five-star standard accommodation. Rooms, resembling stately villas, are scattered through the garden area, surrounded by native flora.

Thalassotherapy Retreat:
Experience the extraordinary Thalasso Lopesan Villa del Conde Thalassotherapy centre with ocean views. Spanning 1,200 m², the centre offers traditional seawater treatments and innovative 'Ocean View Suites' with a private pool and terrace.

Active Pursuits:
Sports enthusiasts can enjoy the hotel's gym, tennis court, volleyball, ping-pong, putting green, pétanque, darts, and billiard tables, catering to various interests.

Lopesan Villa del Conde Resort & Thalasso invites you to a tranquil escape, blending comfort, natural beauty, and leisure activities on the shores of Gran Canaria.







Air conditioning in Restaurant

Airport

American Express

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WHY 92% OF OUR CUSTOMERS SAY THEY'D BOOK WITH US AGAIN

About this hotel

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Lopesan Villa Del Conde Resort And Corallium Thalasso Hotel

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