Name: Labranda El Dorado Lanzarote
Address: Puerto del Carmen, Lanzarote, Canary Islands
Rating: 3.9

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Labranda El Dorado Lanzarote

220V power supply

Cot on demand

Direct dial telephone

Disability-friendly bathroom

Extra beds on demand

Fridge

Hairdryer

Individually adjustable air conditioning

Individually adjustable heating

Internet access

Kitchen

Kitchenette

Kitchen utensils, plates & cups

Living room

Make-up mirror

Radio

Smoke detector

Smoking rooms

Tea and coffee making facilities

Wake-up service

Wi-fi

Room Facilities

24-hour reception

Bicycle hire service

Bicycle storage

Car hire

Car park

Check-in hour

Check-out hour

Clothes dryer

Electric kettle

Garden

Hotel safe

Late Check-out

Launderette

Medical service

Multilingual staff

Sun terrace

Terrace

Hotel Facilities

Billiards

Sports

Conference room

Business

Other Protocol

Healthy & Safety (COVID)

Outdoor freshwater pool

Parasols

Sun loungers

Entertainment

Solarium

Wellness & Spa

These apartments are the worst we have stayed in in Lanzarote. Cats everywhere, cat poo all over, cockroaches - buildings with water stains, footpaths that are generally dirty and in need of a deep clean. The hotel is immediate adjacent to the old town bars, so expect noise all night. The rooms on the west side of complex are surrounded by lots of bins, so the place stinks. The rooms are dated, dirty and in need of a full refurb. The biggest issue is the place is building on a hillside - ramps and steps everywhere, so it is unsuitable for wheelchairs or prams. It’s not a nice place - AVOID

I was frightened to see our apartment at first due to the disappointing reviews but I was very happy with everything about this place and did not stumble across any issues. Customer service at the desk is decent but at the snack bar the women and man are extremely cheery and pleasant and not afraid to have a laugh with also great food at the snack bar with plenty of options to choose from. Great location great service I wouldn’t say the cleaning is great but it is decent enough to tolerate. I highly recommend

We stayed at this place from August 10th to 23rd. We had the worst vacation of our lives! If you want a vacation, don't come to this place!!!... Starting with the jet2holiday bus, they left us on the street instead of dropping us off in front of our place. With uphill and downhill roads and 6 suitcases!!! Without knowing where our residence was. With hellish heat and steep climbs, with the danger of the suitcases slipping out of our hands, rolling away! With cars passing... When we arrived at the residence, still no help. The apartment is located on slopes and stairs. No ramps to facilitate transport, 6 suitcases! A blond elderly lady (rude) welcomed us. She directed us to the apartment and washed her hands. Once we got there, we wanted to run away! Hot, the air conditioning didn't work. Dirty, old, broken furniture, dead bugs on the beds, water dripping, dirty, old, and malfunctioning refrigerator.  A locked door inside the apartment separated the apartment next door. Damp walls, very dirty curtains and all the surfaces. Hard and uncomfortable beds. We went back to reception to complain, as we absolutely did not want to stay in an apartment like that, which wasn't even worth the money I paid for the booking. The (rude) lady, while I was telling her all the filth found in the apartment, was thinking about watching fireworks and didn't give me satisfaction!!! After begging her for another solution, she told us that she couldn't do anything, and that MAYBE they would find another solution the next day. She got nervous, turned her back on us and left, closing the door on us!!! (There are cameras). In short, the first night of our vacation we were sitting on chairs without sleeping! We called jet2holiday who answered after hours!!! We told them we wanted to go home, and they, with all the money we gave for the vacation, asked us for more money for plane tickets!!! This is not right or fair!!!  The next morning, they found another solution. It didn't change our expectations. As soon as we got inside, a giant cockroach came out of the apartment! The front door was completely broken, especially the sides; it looked like it had been forced open, as if burglars had broken in. The same goes for old, broken furniture, few amenities, and mold on the walls. The air conditioning was very old and malfunctioning. We suffered from the heat inside and out. A foul sewer smell. The toilet flush was broken. Full of sewer bugs, dirt, and cockroaches. Especially on the terrace, which was accessible to the outside. The mattresses were hard and uncomfortable. The cleaning service was useless. The cleaning was superficial and poor!!! I had to buy cleaning supplies, detergents, sprays, and cockroach traps. To be able to live with dignity! An apartment should be equipped with certain things! Like other apartments I've stayed in. Annoying children on the upper floors who ran and jumped at all hours! Disrespectful.  Place frequented by a certain type of people. (Rude) People who passed by would talk loudly, waking us up in the middle of the night. Very dirty pools. No rules. Nothing on the head (caps). No shower before entering (unused showers). The color of the pool edges and the water spoke volumes. Really disgusting! I immediately ran away from the place as it was full of giant flying cockroaches. I couldn't even go for a walk, you could find them all over you! Strangely enough, it was rare to find them outside. They could at least do a disinfestation! Neglected and quite expensive place. Not worth your money. On the last day, they didn't even let us stay 4 more hours in the apartment, obviously at a cost. I would have paid 80 euros for this. As the flight was at 9:00 pm. Instead, they made us leave the apartment at 12:00 pm. Making us believe that it was occupied immediately after. But no.  Apartment 109 was still vacant at 6 PM, when we took a taxi to the airport. They left us at 12 PM, in the middle of the street. In scorching heat. With my health problems, which were quite serious.
And And finally, they robbed me!

Just back from a week from these apartments. This is the second time we stayed and we were really enjoying our week until I realised on the last day a member of staff had stolen my son’s Nintendo switch. I had it hidden away with our passports so someone had to go looking for it. This was really disappointing as we really like these apartments, however we will never return. I did report it to staff but they don’t care.

Very last-minute booking for this break.
Large complex but very quiet.
Gardens well maintained with beautiful plants and flowers. 2  pools and a toddler pool with supervision.
There are plenty of sunbeds around the pool, but we are beach people.
Apartment part modern,  part dated.
Reception ladies and caretaking staff are very friendly.
The location is excellent for the town and beach.

From arrival to leaving, our experience was great. Staff, cleanliness, safety, pool, location, all suited us. Groundsmen were constantly tipping up paintwork and spraying plants. Clockwork every night, the pool area was power washed, and morning the pool cleaned. We will definitely be returning.

This would be a four star as it’s a wonderful location near the old village and beside the biosphere shopping centre. Lots off shops coffee shops good restaurants beside location. Has two swimming pools and a snack bar both pools clean neat tidy and well maintained. Rooms were nice clean and tidy also. Maids in most days cleaning and changing towels. Staff all lovely. The one major and I feel it’s major which lets this place down is the AirCon. It’s advertised as air con and it’s there and it’s on working. But they have it turned down or off. Even at its lowest setting it was blowing out warm air. I said twice to reception but nothing happened so I asked other guests and they all said same thing. It’s not a cheap place and I paid for it because Off air con. Critical in the summer. The place was just to warm for two weeks in June. Tiring and just makes everyone in bad mood after a few days. I’d recommend this place for winter but if you don’t like heat in the apartment then I’d think on summer. But overall  wonderful place

Labranda El Dorado are situated in Puerto del Carmen, less than 550 yards from the beach. The complex features well-equipped apartments, gardens and an outdoor swimming pool.Apartments at the Labranda El Dorado complex are spacious and have a living room with sofa bed and satellite TV. Kitchens feature a fridge and coffee-maker. Air conditioning, central heating and a safe are available for an extra charge.Facilities at Labranda El Dorado include a restaurant serving tapas and international dishes. It also has a cocktail bar and snack bar.The Labranda El Dorado complex is located in the centre of Puerto del Carmen and 10 minutes’ drive from Tias. The apartments are a 20-minute drive from Timanfaya National Park and less than 4.3 miles from Lanzarote airport. This is our guests' favourite part of Puerto del Carmen, according to independent reviews.

Air conditioning in Restaurant

Airport

apartment

Beach

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WHY 92% OF OUR CUSTOMERS SAY THEY'D BOOK WITH US AGAIN

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WHY 92% OF OUR CUSTOMERS SAY THEY'D BOOK WITH US AGAIN

About this hotel

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Labranda El Dorado Lanzarote

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