Name: Iolida Beach
Address: Agia Marina, Crete, Greece
Price range: Check our website. Price Match Promise!
Rating: 4.3

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Iolida Beach

24-hour reception

Air conditioning in public areas

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Dining area

Electric kettle

Garage

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Luggage room

Medical service

Room service

Terrace

Toaster

Towels and bed linen

Transfer service

Wi-fi

Hotel Facilities

Bathrobes

Cot on demand

Disability-friendly bathroom

Electric Kettle

Extra beds on demand

Kitchen utensils, plates & cups

Make-up mirror

Mini fridge

Number of bedrooms

Safe

Satellite TV

Slippers

Smoke detector

Smoking rooms

Soundproof room

Toiletries

Wake-up service

Room Facilities

Children playground

Entertainment programme for adults

Outdoor freshwater pool

Parasols

Sun loungers

Entertainment

Conference room

Photocopier

Printer

Projector

Business

Fitness

Sports

Greece - Health First

Healthy & Safety (COVID)

Massage

Spa treatments

Wellness & Spa

The pool and pool area were excellent with plenty of sunbeds available for the time year we went. The cleanliness of the room and hotel were also excellent, and we had regular clean towels and bedding. The staff were mostly helpful and courteous. The bridge that adjoined the hotels over the busy road was also very useful.
Where this hotel let itself down was the all-inclusive package and dining experience. .
We are not a family of drinkers, but the tea, coffee and soft drinks were not always available due to being broken, no one availableto serve you or just closed.  There was regularly no tea bags, cups or glasses and I had to ask for these on a regular daily basis.  The coffee and soft drink machines were regularly broken down or being serviced.  There was an earn for coffee, but unfortunately, it was of very poor quality and very weak.  The good coffee machine was only available until 10.30 am???
Additionally,  there was very little or no choice of non- alcoholic drinks, unless we paid extra, and these were very limited and expensive. There was only one unfridgerated water dispencer which was grubby - definitely not acceptable in an all- inclusive hotel.
Our granddaughter struggles with loud open spaces and as the dining room was very noisy, we asked to be seated outside, which has never been an issue on previous holidays.  Unfortunately,  the only table they offered us was at the front of the hotel by a busy pathway and  next to a very busy and noisy road with no shade. As I'm sure you would understand, this was not an option for my granddaughter that we could consider.  This table would have sat 4 people at best and we are a family of 6. We asked if we could use the tables to the side of the hotel, which would of been far more suitable and easily accessible to the dining room, and in the shade, but we were told no. This did cause stress for our girl and spoilt our dining experience.   We did not come on holiday to dine separately from our family.
Although our room at 1st appeared to be fine, we soon found lots of irritating small things were broken.  The doors to the kitchen area were badly fitted and  scrapped along the floor making them difficult to open and access the fridge hard (I had to get my husband to open and close this door. The plug in the sink did not work, and we could not fill the sink to wash or shave.  One of the main lights did not work, which left the room very dim in the evenings.
They did have issues with the electrics and the light in the toilets poolside did not work for 2-3days, but I understand this was out of their control.
As I have mentioned, we felt it was mainly the all-inclusive side that let this hotel down, with the odd maintenance problem.  I do not like to complain, and after many years with Tui, I have never had to before, but felt the need to this time.
One of the reasons we chose all-inclusive was so that our grandchildren could have access to soft drinks and icecreams throughout the day, but as I have said, this was regularly not possible.
Additionally, as there was no Tui rep on site, it was difficult to relay our concerns, especially were our granddaughter was concerned.

Unfortunately, our stay at this hotel on Crete was a major disappointment. It is hard to understand how this property is rated as a 5-star hotel, given the numerous and significant shortcomings we experienced during our time here.

Water Supply – A Critical and Unacceptable Deficiency:

Perhaps the most frustrating and unacceptable aspect of the hotel was the extremely poor water provision. There are no bottles of water provided in the rooms — not even upon arrival or replenished daily, as one would reasonably expect. In the main restaurant and the snack area, there is no bottled or table water served either. Instead, guests are forced to use a single, heavily used and visibly dirty 5-liter water dispenser, which everyone has to touch to operate. This is particularly unhygienic, especially in warmer climates where hand sanitation should be a priority.

Worse still, once the restaurant and snack station close (often in the afternoon or evening), guests have no access to drinking water at all — unless they are willing to pay extra to buy water in bottles. Considering the high temperatures (35°C and above), this is unacceptable and even dangerous. Access to clean, fresh water should be a basic right in any hotel — and certainly in one that markets itself as all-inclusive.

Food & Beverage Quality:

The food selection was underwhelming and repetitive. Lunch and dinner menus rarely changed, with minimal variety and a heavy focus on generic European dishes rather than showcasing authentic Greek cuisine. It felt like a missed opportunity, especially on Crete where local food culture is rich and renowned.

Regarding drinks, guests receive beverages in plastic cups only — the hotel claims this is for safety reasons. However, if you’re willing to pay extra, drinks are suddenly served in proper glassware or porcelain cups. So apparently, safety is not a concern if you spend more. Similarly, proper coffee from a machine is only available in the morning during breakfast. Outside of breakfast hours, guests must settle for poor-quality instant coffee — unless, again, they pay extra.

Cleanliness & Room Hygiene:

The overall cleanliness of the room left much to be desired. The shower was moldy, with poor drainage that caused water to spill across the entire bathroom floor. The bathroom door couldn’t even be locked. Housekeeping placed visibly dirty towels in the bathroom and presented them as fresh. Even worse, the glasses provided in the room were simply rinsed by the cleaning staff in the bathroom sink — instead of being washed properly or replaced. That is simply unhygienic and unacceptable.

Pool & Beach Areas:

The pools were also poorly maintained. A cleaning fluid was added in the evenings, but the pools were never actually cleaned or scrubbed. Visible dirt remained in the water for days. As for the beach, guests must pay extra to use the sunbeds — only the loungers at the pool are free. However, these are typically all “reserved” by 7:00 AM with towels, and no one monitors this behavior.

The overall experience was extremely disappointing. There are simply too many issues to overlook — broken infrastructure, health and safety concerns, poor food and beverage policies, and a constant push to upcharge guests for services that should be standard in a 5-star hotel.

In reality, this hotel feels more like a 3-star resort, or a very poor 4-star at best. I would not recommend it to anyone, and I seriously question how it has earned its current star rating. Sadly, we will not be returning.

Rooms was really smelly and very old  And it needs service
Food once average and lower than that
Stuff are friendly there was no issue with them
We make a reservation for Seaview and we get unfortunately the other side of the street as they inform us that the company will be booked through them. It works the site only.
Alltours
For me personally, I don’t advise this hotel and also this agency
They are both not clear and very poor service

We spent a week at Illoida beach hotel with all inclusive. Location 10/10, amazing full sea view from our room and room standard better then expected. Very nice beach and pool area and easy access to Chania with busses going every ten minutes for 2 euro. The food was okey, a lot to choose from, lots of greens and vegetarian options. But we got pretty tired of the buffet after a couple of days.  Everything tasted okey but nothing really special. I think it was pretty good to be all inclusive tho. All meals was served in the same restaurant and it was extremely noisy . Not very couple friendly so if your going for a more romantic trip I’d recommend to choose another hotel. The area felt very safe and there was a supermarket just outside

A nice hotel with friendly staff. Rooms are a little dated, but nothing terrible. Food is good and fresh with a great selection which caters to even the fussiest eater.
Each night has a different style of food, and every Monday, Wednesday, and Friday has light entertainment in one of the bars.
We visited during October, the weather was good, the sea was warm, the locals were friendly, and there were a large variety of guests from all over Europe, but the pools were freezing. €17
10-minute taxi ride will get you to Chania, which is an amazing town to visit. The bus is a lot cheaper but is usually heavily crowded.
Some of the local shops are extremely expensive and shopping around will definitely save you some euros.
The local road train tour was also a nice day out with different types of locations to visit depending on your time scales and taste.
A lovely restaurant located close to the hotel called "Cactus" is definitely worth visiting, strong cocktails, frosty pints, good food, parrots, fish, tortoise, and a kids' play area.

I spent a wonderful week at the hotel. I highly recommend this hotel. It's not a hotel with tacky evening entertainment. It's more about relaxation and time with family at a table with a delicious drink. I highly recommend it.

The location is wonderful, and the rooms are big and clean, although some updates could be done and the towels are a little worn. The beds are comfy, and the pillows are too. We didn't starve, but food was basic. We've had better, all-inclusive. Service resetting the tables was sometimes slow, and there was no cutlery to be found. The beach is right there, very shallow, which is good for children. Overall, it's a nice hotel, it's quiet, which was just how we like it.

<h2>Welcome to Iolida Beach Hotel</h2>

Just a stone's throw from Agia Marina Beach, Iolida Beach by Smile Hotels Hotel consists of two buildings connected by a striking glass-walkway bridge, ensuring easy access throughout the hotel.

<h2>Comfortable and Functional Accommodation</h2>

The rooms at Iolida Beach are simply and elegantly furnished, featuring bright decor and most offering a private balcony. Each room includes free wired internet, a TV, and a kitchenette equipped with an oven and mini fridge. Guests can also enjoy amenities like a hairdryer and complimentary toiletries.

<h2>Dining Experience</h2>

Start your day with a buffet breakfast at the on-site à la carte restaurant, which also serves lunch and dinner. For light meals and refreshing beverages, visit the snack bar.

<h2>Leisure and Activities</h2>

Relax by the pool on sun loungers or engage in a game of billiards. The hotel offers meeting facilities, a children’s playground for younger guests, and a fitness centre for those looking to stay active. Unwind with massage treatments available on site.

<h2>Exploring the Area</h2>

Discover several taverns and bars within walking distance of the hotel. Souda Port is 17 km away, while the charming city of Chania with its historic old port is located 10 km away. Ioannis Daskalogiannis International Airport is approximately 30 km from the hotel.


All inclusive with alcoholic drinks own brands

Air conditioning in Restaurant

All inclusive

Annexe (s)

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Beach

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About this hotel

Welcome to Iolida Beach Hotel

Comfortable and Functional Accommodation

Dining Experience

Leisure and Activities

Exploring the Area

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