Name: Alexandre Hotel Gala
Address: Playa de las Americas, Tenerife, Canary Islands
Rating: 4.1

24-hour reception

Air conditioning in public areas

Bellboy service

Car park

Check-in hour

Check-out hour

Clothes dryer

Currency exchange facilities

Garage

Garden

Grill/BBQ

Hotel safe

Laundry service

Library

Lift access

Luggage room

Medical service

Multilingual staff

Newspapers

Newspaper stand

Room service

Shop

Sun terrace

Terrace

Wi-fi

Hotel Facilities

Aerobics

Aqua fit

Billiards

Darts

Fitness

Table tennis

Tennis

Sports

Business centre

Conference room

Meeting room

Business

Entertainment programme for adults

Entertainment programme for children

Game room

Outdoor freshwater pool

Parasols

Sun loungers

TV lounge

Entertainment

Hairdressing salon

Hot tub

Massage

Sauna

Spa treatments

Steam bath

Wellness & Spa

Non-smoking establishment

Things To Keep In Mind

Other Protocol

Healthy & Safety (COVID)

Travelife

Green Programmes - Worldwide

I am there now and to be honest cannot understand the negative reviews.
Some people must have serious issues with their expectation levels.
So to put things straight I can honestly say that:
1. Reception staff were great, booking in was fast, pleasant and efficient.
2. Room is spotless and facilitues excellent.
3.The food is plentiful, varied and prepared well.
4. Loads of sunbeds, rest areas etc etc
5. Pools look great.
6. The hotel is seconds from Linekers (which is opposite the main entrance) and also Veronica strip and minutes from the sea which can be seen yards aesy from the hotel but a minute ir two by footpaths from the entrance.
7. My room is on the main road with my balcony at road level yards from busy pubs and clubs but I slept like a log last night, the double glazing keeps the noise out.
Hope this helps.

My family and I attended this hotel for a week’s getaway in the sun. We also attended this hotel 3 years ago in Dec 2022 which was a better quality hotel back then. This year, the quality has tremendously dropped off and we will not be returning again in future. The reasons for this are self explanatory and detail added below for clarity in a timeline:
- Upon receipt of the hotel it took a very long time to be checked in which is a red flag straight away
- Every night the noise from the opposite hotel would go up until 11pm, however the night clubs would go up until 2am which prevented sleep.
- Hygiene levels in the room are of low standard in which damp can be seen in the bathroom. EVEN WORSE, I entered the toilet one evening and could not mistake what I witnessed which was an enormous cockroach next to the toilet as shown in the attached images. Please note as soon as I arrived into the bathroom, the cockroach went into the bidet which I believe there is an infestation. At night my family and I could hear a cockroach noise coming from the AC unit which was concerning.
- WIFI quality was absolutely horrible and you could not do anything with it any messages or Google searches would kick you off the WIFI. I complained about this matter in which reception sent an individual to have a look. He did not have a clue what was going on and the only check that was done was if he could connect to the WIFI. No additional tests, I even showed the individual the speed of the WIFI through an individual app and he did not understand this nor take this information further. The only apology we got was a Champagne delivered to the room which was thoughtful however not a fix. Last time I checked, a bottle of fizz does not fix WIFI. If it does, please inform me.
- The waiting time for food was very long at times which was unprofessional, in specific for the grilled meat (personally waited 11 minutes for steak).
- The evening entertainment is of low standard also the day activity’s are non existent comparing to 3 years ago.

Overall the points above conclude the stay at Alexandra Gala. My family and I will not be attending in future. My advice for any new customers would be to choose carefully and spend the extra money for a better quality hotel.

Great hotel, good facilities and excellent location, right in the heart of Playa. Easy walk to the beach and nearby restaurants and shops. Nice spa which was included in our room (as we selected it when booking). The rooms are nice, however the mattress is a little hard which hasn’t been great for our backs.. but not too problematic. It’s clean and staff are friendly.

The hotel is large and looks nice, but the territory is extremely small — a short walk around the pools and that’s it.

All pools are cold. Even the so-called heated pools do not feel heated at all. The jacuzzi is ice-cold until 4 p.m. Precisely by 4:00 PM. It was at least warming up somewhat in the sun.

The food is acceptable, but the desserts are terrible — tasteless, unpleasant, and with no real choice. Coffee is only from vending machines and is undrinkable.

The towel system is extremely inconvenient. There is no mini-bar and no complimentary water in the room, which is unacceptable for an All Inclusive hotel. You constantly have to buy water, sometimes from vending machines on other floors. If you forget your card in the restaurant, you will not be served water or any other drink. The system is absurd.

The hotel claims to be family-friendly, yet around 80% of the guests are elderly (60+). The kids’ club was in terrible condition — cluttered, unsafe, with a large industrial stapler left on a children’s table. The children’s program is very weak, and the ceiling in the kids’ room is literally falling down. This is unacceptable.

Finally, the staff. I have never experienced such an atmosphere in a hotel before. The staff are unfriendly, rarely smile, and often look openly annoyed and dissatisfied, constantly making faces as if guests are a problem rather than customers.

Very Disappointing Stay – Definitely Not Worth the Money
Our experience at this hotel was extremely disappointing from the very beginning. We discovered mold in our room, and although we immediately reported it, nothing was done for three days. When they finally “fixed” the issue, they decided to paint the room without informing us or offering a different room during the process. We returned to a strong, unbearable smell of fresh paint—completely unacceptable, especially since we were traveling with a small child. I then had to wait over 30 minutes in line at reception to get the situation resolved, and only after that were we moved to a new room.
The restaurant was another major letdown. The food quality depended entirely on who was cooking that day, with some evenings being truly awful. Even worse, cockroaches were freely crawling on the counters where food was served and even in our room. When I reported this to the receptionist, I was told that “this is how it is in Tenerife,” which is not an acceptable excuse for poor hygiene.
Other unpleasant surprises included having to pay a €15 deposit for pool towels and an additional €1 every time you want to change them. The indoor play area for children is open only one hour during the day and one hour in the evening (21:00–22:00), which is extremely inconvenient.
The only positive aspect of this hotel is the children’s pool.
Overall, I absolutely do not recommend this hotel. It is far from worth the money and was a very disappointing experience for a family holiday.

Honest Review (hopefully the management team see and address issues).
Firstly,
Yes it is one of these type hotels where people try to reserve the sun beds. There are small signs around saying not to reserve sun beds and opening hours of pool area from 10am. Despite this 25% of sun beds already have towels on.
This needs to be managed by the staff please as immediately sets the hotel off on a negative feeling.
Whilst on the subject of pool area,
The way of getting towels is VERY backdated, having to go to reception where you are expected to pay for a towel (inside tip, go to the spa and get one for free).
Only hotel i have ever been to where you are expected to speak to Spains Grumpiest lifeguard (chunky guy with glasses and brown short curly hair) to get a towel. Why aren't there towels available on the side and a towel bin to drop them off also.
Pool area also had daily entertainment, which was a woman with the most annoying screeching voice blasting loud music and jumping about, didnt match the audience at all with only 5 people joining of a crowd of around 90 guests dotted about. Also no snacks or food available from pool bar which you have to wait until 11.30 for it to be open (why not open it earlier at 09.30 as plenty of staffing around who could do this). Only one staff working there.

Now you might think im just being grumpy but the negative vibes continue.
The restaurant is a bit of a free for all, no waiter/waitress at entrance greeting you. Service can be variable, had 3 separate meals where eaten most of my food to then have a waiter come ask what I would like to drink (bit late at that point). No free water is provided and they charge almost 3 Euros for water, doesn't quite match the "Half Board" that is advertised.
Good selection is good and plenty of variety.
If any dietary restrictions its a nightmare, food signs dont clearly list what is in the dishes and often not next to correct item so dont know what your getting.

The rooms, well they are a decent size and nice enough bathroom, however air-conditioning is terrible. No control panel to adjust temperate only a dial for fan speed which is a set temperature.
Bedding you get a thin sheet and in cupboard 2 blankets which are fluffy and itchy. So either get really cold or too warm and itchy.
This could be improved with the option to actually control the room temperature. Balcony area is nice with flowers and good amount of space. Wall between neighbours could be a little bit higher but that is just personal preference.
Room only had one dressing gown and set of slippers. Also had to ask for additional blankets to stay warm.

Hotel staff are hit and miss, clearly a dislike for the English at the front reception area as can give a cold impression on interaction with limited English (admittedly we are in Spain).

Hotel Spa and gym was disappointing, many of the gym items have seen better days with worn or missing parts. Hotel gym is VERY warm, unable to control air con inside and when asking spa staff if they could lower the temperature got a shrug. No water provided in gym area (first time ive come across that) and no gym cleaning equipment available like cleaning spray.
Spa was a let down, half of the Saunas and steam room were out of action. Also lists 4 different shower types but in fact is just a bucket shower and then 3 of the same type showers. Jacuzzi also not working on one of the days.

Overall feeling disappointed with my stay, this is based on poor control of towels around pool area, free for all school canteen feel of restaurant plus hit and miss customer service levels of the staff. Lists itself as a luxury hotel but the poor management is evident. For the price paid feel like I have been charged too much. Would be reluctant to return in the future in its current way of operating which I imagine is worse in the very busy Summer. If you don't mind being disappointed in getting a sun bed and poor service then feel free to stay here but for a bit more to pay there are better options out there (in my opinion of course). Would rate 5/10.

Alexandre Hotel Gala, right in the Playa de las Américas tourist centre just 15 km from the international Queen Sofia airport on southern Tenerife, is just a few steps from Playa de Troya beach and the promenade where clients will find all sorts of commercial establishments.
The infrastructure and services adapt to all publics as the facilities have a magnificent chill out terrace with views of the ocean, a relaxing and complete SPA and a Magic Park for the youngest. Not to mention the excellent gastronomic offering and friendly treatment by the staff.
Always concerned for the details, we offer comfort and complete facilities with our 308 rooms.

Air conditioning in Restaurant

Airport

American Express

Beach

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Alexandre Hotel Gala

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WHY 92% OF OUR CUSTOMERS SAY THEY'D BOOK WITH US AGAIN

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Alexandre Hotel Gala

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