Name: El Andalous
Address: Marrakech, Marrakech, Morocco
Price range: Check our website. Price Match Promise!
Rating: 3.7

Home

Morocco

Marrakech

El Andalous

24-hour reception

24-hour security

Air conditioning in public areas

Bellboy service

Car park

Check-in hour

Check-out hour

Clothes dryer

Concierge

Currency exchange facilities

Garden

Hotel safe

Laundry service

Lift access

Luggage room

Multilingual staff

Newspaper stand

Room service

Secure parking

Shop

Sun terrace

Supermarket

Terrace

Transfer service

Wi-fi

Hotel Facilities

Balcony

Bathroom

Bathtub

Carpeted floors

Cot on demand

Direct dial telephone

Disability-friendly bathroom

Extra beds on demand

Hairdryer

Individually adjustable air conditioning

Internet access

Make-up mirror

Minibar

Number of bedrooms

Room size (sqm)

Safe

Satellite TV

Shower

Toiletries

Wake-up service

Room Facilities

Beauty salon

Hairdressing salon

Hot tub

Massage

Sauna

Spa centre

Spa treatments

Steam bath

Turkish bath (hamam)

Wellness & Spa

Billiards

Fitness

Mini golf

Table tennis

Sports

Business centre

Conference room

Meeting room

Photocopier

Business

Indoor freshwater pool

Nightclub

Outdoor freshwater pool

Parasols

Entertainment

The location is good and the hotel itself is not bad, but overall it feels a bit overrated. It probably was a luxurious place some years ago, but today it doesn’t seem as well maintained. You can still see that it used to be very comfortable, but many things now feel repaired quickly and without much care, which takes away part of the experience.
The rooms were comfortable enough, but the biggest disappointment was the front desk service. We had to leave very early in the morning to go to the airport. We asked in advance if the breakfast included could be taken as a takeaway. They could have simply said no, but instead they said yes and told us they would leave it at our door at 4 am.
We even suggested receiving it the day before like at 9pm in a bag, since having breakfast at 4 am didn’t really make sense, but they insisted that it would be delivered at that time. In theory it sounds like good service, but in practice it wasn’t. At 4 am there was no one, no breakfast, and we had to leave without eating.
The worst part is not the lack of breakfast itself, that would have been fine. If we had known, we would have bought something in advance. The problem was that we trusted what they told us, and the information turned out not to be honest or reliable probably to push the request away knowing we couldnt complain at the time we see it was not hapening.

El Andalous Lounges & Spa Hotel is a very nice hotel in a great location. The rooms are a good size and comfortable. The reception and seating area are big and impressive, with plenty of space to relax.
The breakfast hall is massive and the breakfast itself is very good, with a wide variety of options and everything very fresh. The staff are friendly and welcoming, which made our stay even more pleasant.
I would definitely recommend this hotel and would happily stay again.

Worst hotel experience I’ve ever had. The reviews seem fake and the photos are very misleading. The hotel is outdated, poorly maintained, and unsafe — our hair dryer had broken, brittle wiring and was a serious electrocution risk (I have photos).

Staff were rude, unhelpful, and ignored multiple complaints both in person and by email. Reception and room service take forever to answer the phone, if they answer at all.

If you’re vegetarian or pescatarian, avoid this place. They cross-contaminate food and clearly don’t understand dietary requirements. We were served a salad with chicken, and instead of replacing it, they removed the chicken and re-served it — even leaving a piece behind. Breakfast options were very poor, so we stopped eating there entirely.

The gym is substandard, more like a homemade setup. This hotel is massively overpriced and does not deserve 4 stars — at best it’s a 2-star hotel. No refund and no response to emails. Avoid.

hotel staff service is good but
hotel is old and in need of repairs.
showers had mold developing in ceiling after 2 days.
carpet and rugs in room need to change.
elevator needs servicing.
alot of maintenance needed.
rooms are old.
phone in room doesn't work

Terrible experience with the front desk at Andalous Hotel Marrakech. We were told clearly to wait until 3:00 PM for check-in. When I came back exactly at 3:00 PM, there was a long line. After waiting, the staff informed us that they would prioritize giving rooms to people who arrived earlier, even though check-in time had officially started.

This makes absolutely no sense and shows poor organization and zero respect for guests’ time. If rooms are not ready at 3 PM, don’t advertise that as check-in time. If 3 PM is the check-in time, then everyone should be treated equally.

Unprofessional, disorganized, and frustrating. Front desk service alone is enough reason not to recommend this hotel.

<h2>Tranquil Retreat</h2>
<p>Nestled in the serene Hivernage residential area, this 4-star hotel boasts a spa with hammam and fitness centre, providing guests with a rejuvenating escape. A shaded terrace by the swimming pool in the garden offers a tranquil spot to unwind.</p>

<h2>Elegant Accommodation</h2>
<p>The air-conditioned guest rooms at El Andalous Lounge & Spa Hotel feature a charming balcony and Moorish-style décor, exuding warmth and comfort. Each room and suite is equipped with an LCD TV with satellite channels and a telephone. Some rooms boast a private spa bath and a cosy seating area. Complimentary Wi-Fi is accessible throughout the hotel.</p>

<h2>Culinary Delights</h2>
<p>Guests can indulge in traditional Moroccan cuisine at the hotel's bar and restaurant, El Andalous Lounge & Spa Hotel. A delectable breakfast is served every morning to kick-start the day. Additionally, a mini-market and shop are available on site for added convenience.</p>

<h2>Concierge Services</h2>
<p>El Andalous Lounge & Spa Hotel offers a tour desk to assist guests in exploring the local area. For those seeking relaxation, massages are available upon request at the oriental spa, ensuring a truly indulgent experience.</p>


Air conditioning in Restaurant

Airport

American Express

Apartments

Banquet hall

Book a stay at the El Andalous in Marrakech. Explore the hotel location, key facilities, room types and more.

About this hotel

Tranquil Retreat

Elegant Accommodation

Culinary Delights

Concierge Services

Top Amenities