Name: Dar Catalina
Address: Marrakech Medina, Marrakech, Morocco
Price range: Check our website. Price Match Promise!
Rating: 4.6

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Dar Catalina

24-hour reception

24-hour security

Airport Shuttle

Babysitting service

Bicycle hire service

Car hire

Car park

Check-in hour

Check-out hour

Cloakroom

Currency exchange facilities

Garden

Hotel safe

Luggage room

Medical service

Mobile phone coverage

Multilingual staff

Room service

Smoke detector

Sun terrace

Terrace

Towels and bed linen

Transfer service

Wi-fi

Hotel Facilities

Audio-visual equipment rental

Photocopier

Printer

Projector

Business

Bathroom

Cable TV

Disability-friendly bathroom

Hairdryer

Housekeeping

Individually adjustable air conditioning

Individually adjustable heating

Number of bedrooms

Shower

Toiletries

Room Facilities

Solarium

Wellness & Spa

Sun loungers

Entertainment

My wife, son and myself had a lovely holiday staying at this Riad. All the staff were very helpful, especially Nadia, and we received everything we needed. The rooms are not like a 5-star hotel but if you've chosen a Riad it's for a more authentic Moroccan experience and you certainly get that. The location is fantastic, staying in the Medina is great fun and the staff are scrupulously honest. I totally recommend this Riad to anyone who is considering it.

Riad Catalina is an oasis and absolutely beautifully located riad away from the hustle and bustle of the medina but within easy walking of everywhere in old town Marrakesh.  Nadia and the team are extremely welcoming, kind and go the extra mile to ensure you feel comfortable.  Can’t recommend staying here enough the rooms are small but perfect and comfortable.  The roof top pool (which is just shallow) is the perfect place to cool down after a day exploring. Thank you to all the great staff for making our stay wonderful.  (Also for helping with lost luggage 😊). We would definitely return.

STAY AWAY! SCAM ATTEMPT AND THREATS TO STOP US LEAVING THE COUNTRY!

My grandmother booked this package holiday for my cousins and me (ages 18–27) through a reputable local travel agent using EasyJet as the supplier (ATOL protected). The £5,000 package included flights, accommodation at Riad Catalina, and an excursion.

We arrived on Thursday midday and were told our rooms would be ready in 10 minutes. After waiting 90 minutes, we were finally shown to our two rooms (one for men, one for women). The rooms were acceptable, and we were ready to enjoy our trip.

On Friday, the hotel manager, Nadia, offered us “the best room” as a free upgrade. We declined since we preferred separate rooms and more privacy. Despite saying no, the staff were oddly persistent, which felt uncomfortable.

On Saturday evening (our final night) Nadia suddenly claimed there was an outstanding balance for our stay and demanded payment. I showed her multiple booking confirmations proving full payment and asked why this was only raised now, not at check-in or the day after. We had dinner reservations as it was 8pm, so we said we’d resolve it the next morning.

We immediately contacted our travel agent, who confirmed everything had been paid to EasyJet over eight weeks earlier. They told us not to pay anything further and said they’d contact EasyJet directly in the morning.

The next day, Nadia again insisted payment was missing. She became aggressive and threatened that under Moroccan law, she could contact the airport and prevent us from leaving the country. It was our departure day, with airport transfer due at 4 p.m., and this threat terrified us. My mother back in the UK was panicking, and hotel staff were even laughing about the situation.

Using the manager’s desk phone, we connected her with both our agent and EasyJet. Despite them confirming payment, Nadia continued arguing and changing her story. She then claimed she would have to pay the “missing” balance herself and that her family would suffer, which felt like emotional blackmail. Even with EasyJet and our agent on the phone, she remained aggressive and erratic.

By now, we no longer felt safe or comfortable staying there. The entire situation caused huge stress, ruined our last night and day in Marrakech, and made us fear being detained over a false claim.

Aside from this nightmare, the hotel itself was poor. Beds were hard, the shower alternated between freezing and scalding, and breakfast was minimal—just pancakes and jam. Despite asking several times, we never received milk for tea or coffee. Service was slow and unhelpful.

This ordeal completely ruined what was meant to be a special family trip. Nadia’s behaviour was deceitful, rude, and threatening. If there truly was a payment issue, it should have been addressed through EasyJet directly, not by intimidating paying guests. Waiting until 8 p.m. on the final night (a weekend when agents are closed) makes it clear this was either gross incompetence or a deliberate attempt to extort us.

We did nothing wrong—our booking was fully paid and confirmed months in advance. Yet we were treated with hostility, accused falsely, and threatened. I would not stay here again even if you paid me a million pounds. This hotel and Nadia turned what should have been a relaxing trip into one of the most stressful experiences of our lives.

We had a wonderful stay at this riad!! The large suites were comfortable, especially the spacious beds which made for a great night's sleep. The pool was lovely and always perfectly clean. All of the staff were incredibly friendly and helpful throughout our stay. The food was delicious, and we’ll never forget the adorable family of cats living there — especially Daniel! We truly hope to return one day

I was there with my mother, sister and wife. It was a very good experience. Overall very good. The staff is amazing, Atef and Mustafa are amazing people, thank you so much for the good vibes. The cats are a nice bonus. We loved Daniel the small cat :D

<p>Dar Catalina is a typical Moroccan house offering comfortable accommodation and an authentic experience just 5 minutes walks from the famous Jemaa El Fna. The rooms at Dar Catalina are equipped with a private bathroom with shower, air conditioning, a safe and satellite TV. They provide you with a living space warm and elegant for your stay in Marrakech. Start your day with a delicious breakfast before visiting the city. Then come back and relax in the courtyard or on the roof terrace, which overlooks the Koutoubia and the Atlas Mountains. </p><p>Guests at Dar Catalina are invited to enjoy all leisure and services in the neighboring amenities of Riad Catalina, including a swimming pool and a restaurant open for lunch and dinner. Note*: Guests should note that the room(s) is not refundable and any amendments such as names, dates and length of stay will not be acceptedGuests should note that local city tax is not included in the rate booked. This will be charged directly to guests by the hotel and payable at check in/out.</p>

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WHY 92% OF OUR CUSTOMERS SAY THEY'D BOOK WITH US AGAIN

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WHY 92% OF OUR CUSTOMERS SAY THEY'D BOOK WITH US AGAIN

About this hotel

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Dar Catalina

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