Name: Hotel Best Semiramis
Address: Puerto de la Cruz, Tenerife, Canary Islands
Rating: 4.1

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Hotel Best Semiramis

220V power supply

Bathroom

Bathtub

Central heating

Cot on demand

Direct dial telephone

Disability-friendly bathroom

Extra beds on demand

Hairdryer

Individually adjustable air conditioning

Individually adjustable heating

Internet access

Number of bedrooms

Room size (sqm)

Safe

Satellite TV

Shower

Smoking rooms

Terrace

Wi-fi

Room Facilities

24-hour reception

Air conditioning in public areas

Car hire

Car park

Check-in hour

Check-out hour

Cloakroom

Currency exchange facilities

Garden

Laundry service

Lift access

Luggage room

Mobile phone coverage

Multilingual staff

Newspapers

Room service

Shop

Sun terrace

Wired Internet

Hotel Facilities

Beauty salon

Hairdressing salon

Hot tub

Massage

Sauna

Steam bath

Turkish bath (hamam)

Wellness & Spa

Best Hotels - Blue Health

Healthy & Safety (COVID)

Billiards

Fitness

Table tennis

Tennis

Sports

Business centre

Conference room

Meeting room

Business

Entertainment programme for adults

Game room

Indoor freshwater pool

Outdoor freshwater pool

Parasols

Sun loungers

TV lounge

Entertainment

We had a fantastic week staying at this hotel. Having read some of the previous reviews we were unsure of what to expect but we were not disappointed at all. It’s just an incredible place to be. Looking out over the cliffs onto the sea and listening to the waves crashing against the cliffs is just mesmerising. But what really made the place special for us was the staff. Every single staff member we met were so friendly and professional. The team who clean the rooms do such a great job and the restaurant staff were so good and always happy to interact with our kids. I’d highly recommend this place for all kinds of visits whether is friends, couples or families. Thanks for a great week to the team there.

We stayed at Hotel Best Semiramis and had a lovely experience overall. After checking in, I went back to reception as I had emailed ahead requesting a higher floor and mentioned our anniversary. Adrian at reception was absolutely amazing—very hospitable and genuinely welcoming. He immediately upgraded us to a higher floor with a larger balcony offering stunning views, and even arranged complimentary drinks to celebrate our stay.

The hotel itself is very nice and comfortable. We had half board, and while it’s a busy hotel (especially during breakfast and dinner), the staff handle everything efficiently. I’d rate it more as a solid 4-star rather than 5, but it’s still great value for money. The location is excellent, and the scenery around the hotel is breathtaking.

Overall, we had a wonderful time and would definitely come back again.

When I booked, I paid extra for a sea-view room. Upon arrival, I was told the hotel was fully booked and was given a first-floor room facing the garden/highway instead. That night, they placed me in the hotel next door, which was actually quite good.

The next day, I was moved back once a sea-view room became available. Unfortunately, the room was directly below the dining hall, and I could clearly hear tables and chairs being moved from around 7–10 pm and again early in the morning from about 6–10 am. This setup might work for guests who party late and wake up early, but I value my sleep, so it was not suitable.

I asked if another room was available and was told the hotel was fully booked again. I was also never followed up with if a different room became available. Overall, this was very frustrating and disruptive, especially for a first stay. While the view was lovely, the amount of hassle involved made it not worth it.

Delfinately not 5 start by any serious standards...I didn't mind that the hotel was a bit dated as most rooms have ocean view and everything in the room worked and was comfortable but the food or coffee leave loads to wish for...some dishes were lovely but majority was so so and coffee was abysmal - probably the worst I had in my entire life when travelling....If I was to stay there next time I'd not opt for HB just for breakfast only - as it was good. I also heard that lower starts hotels nearby offer better standards so worth checking for the next time - if there will be next time as Tenerife is rather crowded too and other Canary islands have so much to offer that we defo will use Tenerife as transit point...

Zero stars!

This is, without a doubt, the single worst hotel experience my partner and I have encountered in over a decade of extensive global travel, both for work and pleasure. We are frequent travellers, meaning we are accustomed to a vast spectrum of accommodations. Our professional standard for what constitutes good service is high, and this establishment failed on every conceivable level.

Why: A Repulsive Discovery -

The situation began late at night / early in the morning, when we discovered a severe bed bug infestation in our room. This was not a minor issue; the bed bugs were visible all over the walls, crawling along the headboard, and clearly visible on the side of the mattress. The state of the room was frankly repulsive and inexcusable for any establishment, let alone one purporting to be 5-star luxury.

Hours of Indifference:
The response from the hotel management upon reporting this critical health and safety issue was the most shocking part of the ordeal:
1. We immediately reported the issue to reception once discovered in the morning.
2. We were asked to wait for hours, despite the urgency of the matter.

3. After a considerable wait, and a second & a third trip back to the desk, the manager finally addressed us.

4. It took several hours and multiple frustrating back-and-forth trips to the reception desk before a room change was finally processed.

Throughout this entire process, the manager's attitude was cold, dismissive, and utterly devoid of professionalism. They handled the situation as if changing our room—after we found their property infested with parasites—was a significant favor they were reluctantly granting, rather than an urgent correction owed to a paying customer.

For a hotel that proudly claims a 5-star rating, the combination of a severe cleanliness breach (bed bugs) and the complete breakdown of customer service is staggering. We travel constantly, and I can state unequivocally that we have never experienced customer service this poor, not even in remote hotels in developing countries. The profound lack of urgency, respect, and ownership displayed by the management is a disgrace.
Stay here at your own risk. This hotel does not deserve its rating in my opinion.

I would like to share some feedback regarding our stay. Unfortunately, we are somewhat disappointed to find that our room does not have a clothes drying rack or a heated towel rail. During the winter season, the room feels rather cool and humid, and it is difficult for our clothes to dry properly. In addition, the blankets provided are very thin for the colder months. It's not a 5stars hotel definitely, just old hotel without good service , not so bad for current price, let's say this is 4 stars outdated hotel with big rooms, nice ocean view from the high floors, good breakfast and delicious dinner. Unfortunately, sauna in SPA doesn't work, a bit disappointed since it was important for us for winter time, warm swimingpool with jacuzzi was very small and old, area around pool without any sunlight or nice view. The staff aren't not so friendly, a bit cold hospitality, you need to ask about everything as additional extras, like kettle or bathrobe and they maybe bring it to you ( the hotel, according to the info from the reception, doesn't have enough), of course for charge. Nice big bathroom but unfortunately without hair conditioner, only shampoo and shower gel... This place needs to be renovated and management needs to be improved and modernization of course required.

My boyfriend surprised me with this vacation. Honestly, looking at the photos beforehand, I didn't have high expectations. However, to my surprise, I didn't want to leave by the last day!
​The hotel's location and facilities are excellent. The only area for improvement is the restaurant; the food quality could be better, and the servers seemed a bit impatient and unfriendly due to how busy they were. That said, almost all the other hotel staff were incredibly friendly and eager to help.
We had so much fun playing Pétanque with other guests and the entertainer.
Overall, I highly recommend this place!

We had a pleasant stay at this hotel with its ocean view. The reception staff was friendly and helpful. However, the all-inclusive option was disappointing. The food was mediocre, and there were better options available outside the hotel. The free drinks were also disappointing; they were not of high quality. Overall, don’t expect exceptional food and drinks in this hotel. Additionally, if you’re looking for a quiet room, avoid the 14th floor. The restaurant is on the 15th floor, and at 6am the chairs start moving, which can be disruptive.
:)

Best Semiramis Hotel is a comfortable five-star establishment located in the quiet residential area of the &quot;La Paz&quot;, 1.5 km from the Centre of Puerto de la Cruz and the &quot;Lago Martianez&quot;. The hotel has rooms with a terrace, most of them overlooking the sea, equipped with 2 Queen Size beds (extra bed not supported), full bathroom with hairdryer, telephone, satellite TV, fridge, air conditioning (from 01.06 to the 30.09), close magnetic safety and safe (optional).

Air conditioning in Restaurant

Airport

American Express

Beach

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WHY 92% OF OUR CUSTOMERS SAY THEY'D BOOK WITH US AGAIN

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WHY 92% OF OUR CUSTOMERS SAY THEY'D BOOK WITH US AGAIN

About this hotel

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Hotel Best Semiramis

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