Name: Barcelo La Nucia Palms
Address: Alicante, Costa Blanca, Spain
Price range: from £400 per person – Price Match Promise!
Rating: 4.3

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Barcelo La Nucia Palms

Wi-fi

Sun loungers

Clothes dryer

Dining area

Sun terrace

Had a lovely stay here. The star of our trip here was Cristina who was the staff member who went above and beyond to provide excellent service at the pool side restaurant. We are really happy with this hotel; the rooms and pools were amazing.

We thank to all the team in management, reception and Aitana for the service and details. With special thanks to Rocio & Laura for the attention offered. My Bday is 11.12.25 and the detail from today, even if for a different cause,  was really well received and we want to thank everyone involved. We will return for sure. Tataru familly

The hotel itself is very beautiful, and the rooms are also in great condition. HOWEVER, the service is at times completely unacceptable for a 5-star hotel. Breakfast and dinner were more or less fine in terms of food, but the service was terrible. It was obvious that there were far too few staff members on duty at any given time—clearly, the hotel is cutting costs here, and as a result, they cannot maintain the expected standard.

There were lines at breakfast because no one was clearing the tables fast enough. At dinner, no one had time to even ask for our drink orders (one evening was okay, but the other was simply unacceptable). By the pool, there’s a QR code for service, which never worked despite multiple attempts. Service at the bar was also extremely slow, likely due to staff shortages as well.

Absolutely wonderful hotel...we stayed here for 5 nights with our 4 month old and everything was perfect.
The hotel is beautiful, modern and clean... you can really tell it's looked after.
Staff were very accommodating organising the cot for us, supplying a kettle to warm formula bottles, and providing a plate to use as a lid for the sterilising bucket.
A little out of the way and you need a taxi or to rent a car if you want to explore, but this was perfect for us as we wanted a peaceful place to stay.

Pool area is immaculate with plenty of sunbeds, the lifeguards were hot on removing towels on the odd occasion people left the pool and left them there. No one was reserving sunbeds which meant we could eat breakfast at a leisurely pace and wander down at anytime and still get beds. A good mix of sunny and shaded areas.

We were a bit nervous going with a 4month old in case we would be seen as disruptive but there were a fair few other families there too, all with incredibly well behaved children (no screaming and shouting) which really put us at ease.

Staff were polite and friendly, nothing was too much for them (had seen reviews about rude staff but this was definitely not our experience).

Breakfast was delicious with a wide range of foods to choose from and fried eggs/omlettes/pancakes being made fresh. We didn't eat dinner as prefer to eat out - there are some lovely little restaurants a 10 minutes walk from the hotel.

Rooms very clean with powerful aircon and a lovely rain shower. They are very environmentally conscious, only changing sheets and towels if you request. Rooms are very spacious with a lovely little patio area (we had the "cheapest" room type and it was plenty big enough). Bed is the comfiest hotel bed I've slept in.

This was the perfect first holiday as a family and I wouldn't hesitate to come back for longer.

Great desastre on organization!!
The staff is sofocated and the management is focus on saving!!
They get poor variey on buffer!! No stawberries on breakfast ever!!, no quality on fish, ( they buy last end of fish on market).
No staff with experience, just joung people going arround, like no heads chikens!
The direction have no apreciation for workers!!!, they keep the tips for management, no extra hours pay!!
So reflect on the overal atención as people does not enjoy and anyone can see the stress on staff that work their pants off!!
Defo. They need a change on management!

<p><strong>Property Location</strong><br/>

24-hour reception

Air conditioning in Restaurant

Airport

Airport Shuttle

American Express

Audio-visual equipment rental

Banquet hall

Beach

Bicycle hire service

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One-bedroom Apartment With Terrace ( 2 ADULTs)

Barcelo La Nucia Palms

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