Name: Barcelo La Nucia Palms
Address: Alicante, Costa Blanca, Spain
Rating: 4.3

Had a lovely stay here. The star of our trip here was Cristina who was the staff member who went above and beyond to provide excellent service at the pool side restaurant. We are really happy with this hotel; the rooms and pools were amazing.

We thank to all the team in management, reception and Aitana for the service and details. With special thanks to Rocio & Laura for the attention offered. My Bday is 11.12.25 and the detail from today, even if for a different cause,  was really well received and we want to thank everyone involved. We will return for sure. Tataru familly

The hotel itself is very beautiful, and the rooms are also in great condition. HOWEVER, the service is at times completely unacceptable for a 5-star hotel. Breakfast and dinner were more or less fine in terms of food, but the service was terrible. It was obvious that there were far too few staff members on duty at any given time—clearly, the hotel is cutting costs here, and as a result, they cannot maintain the expected standard.

There were lines at breakfast because no one was clearing the tables fast enough. At dinner, no one had time to even ask for our drink orders (one evening was okay, but the other was simply unacceptable). By the pool, there’s a QR code for service, which never worked despite multiple attempts. Service at the bar was also extremely slow, likely due to staff shortages as well.

Great desastre on organization!!
The staff is sofocated and the management is focus on saving!!
They get poor variey on buffer!! No stawberries on breakfast ever!!, no quality on fish, ( they buy last end of fish on market).
No staff with experience, just joung people going arround, like no heads chikens!
The direction have no apreciation for workers!!!, they keep the tips for management, no extra hours pay!!
So reflect on the overal atención as people does not enjoy and anyone can see the stress on staff that work their pants off!!
Defo. They need a change on management!

Fantastic views from the roof top bar, nice pool area. There is expensive parking at the hotel, 2 levels underground and a small one at the entrance or one can park across the road, large, free carpark. There are no attractions nearby, you need a car, taxi or the bus to get anywhere. We did not pay the additional fee to use the indoor pool. There is no coffee making facility in the room. 5 TV channels in English, all news. The TVs do not have YouTube or Netflix and you can't connect your devices to it. Overall not a 5 star hotel in my opinion.

<p><strong>Property Location</strong><br/>

24-hour reception

Air conditioning in Restaurant

Airport

Airport Shuttle

American Express

Audio-visual equipment rental

Banquet hall

Beach

Bicycle hire service

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Barcelo La Nucia Palms

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