Name: Akti Imperial Deluxe Spa & Resort
Address: Ixia, Rhodes, Greece
Rating: 4.3

24-hour reception

24-hour security

Bellboy service

Bicycle hire service

Car hire

Car park

Check-in hour

Check-out hour

Clothes dryer

Concierge

Dining area

Electric kettle

Garden

Hotel safe

Key Collection

Late Check-out

Laundry service

Library

Lift access

Local and international calls

Luggage room

Medical service

Mobile phone coverage

Multilingual staff

Private beach area

Room service

Secure parking

Shop

Smoke detector

Sun terrace

Supermarket

Terrace

Towels and bed linen

Wi-fi

Hotel Facilities

Aerobics

Aqua fit

Archery

Banana boating

Basketball

Beach volleyball

Billiards

Bocce

Canoeing

Darts

Fitness

Jet ski

Pedal boating

Sailing

Surfing

Table tennis

Tennis

Waterskiing

Windsurfing

Sports

Audio-visual equipment rental

Business centre

Conference hostess

Conference room

Meeting room

Photocopier

Printer

Projector

Secretarial service

Business

Beauty salon

Hairdressing salon

Massage

Sauna

Spa centre

Spa treatments

Steam bath

Turkish bath (hamam)

Wellness & Spa

Children playground

Entertainment programme for adults

Entertainment programme for children

Game room

Outdoor freshwater pool

Parasols

Sun loungers

Theatre / auditorium

TV lounge

Entertainment

Minimum check-in age

Non-smoking establishment

Things To Keep In Mind

Wyndham - Count on us

Healthy & Safety (COVID)

This was my third time returning to the hotel, and definitely not the last. I’m always satisfied because the service is immaculate, special shout out to the staff of the main bar, Alona, Sergei and Petros (and everyone else who’s names I didn’t catch). The spa treatments were also one of the highlights, very calming and professional, we will absolutely book next time too.
The hotel is very well equipped with all kinds of amenities, multiple stores, bars and restaurants that have very good selection and quality of food, the late night pancakes are perfect to end the day. The location of the hotel is very convenient for a walk to Rhodes and the private beach is clean and easily accessible - bring sea shoes as the beach has pebbles, or you can purchase them in the mini market in the hotel.

The only small hiccup was that our "double bed" was actually two singles pushed together, which tended to drift apart during the night—not ideal for couples. Still, everything else more than made up for it. Would definitely return (but maybe request a proper double next time!).

Nice Hotels. Nothing extra special.  no ultra  Spa not free very small for such an enormous complex. Food large variety. However nothing . Hungry eat. no big deal.  Bar low quality drinks. lack knowledge in cocktails.  Staff bar and the the service around bar and coffee spot. are amazing. hard working smiling and giving.eame the food hall. service great. the food hall managers are Cocky. Good for kids. nice beach and attachment to hotel. 3.5 on my scale.

Extremely Disappointing Stay – Would Not Recommend

Unfortunately, our experience at this hotel was far from enjoyable. From the moment we arrived, the service and facilities failed to meet even basic expectations. This is not a 5* hotel!

The food was a major letdown – served cold, with grey chicken and rubbery boiled eggs. It was both unappetising and concerning from a hygiene perspective. To make matters worse, I became violently ill during the trip, suffering from vomiting and diarrhoea. When I informed the front desk, the staff showed no concern or support – I was simply told, “I don’t know, sorry.”

The front desk staff were consistently unhelpful and distracted, often on their phones and unwilling to assist. We had booked a shuttle to the zoo using a QR code displayed at the hotel. However, no one informed us there would be an extra fee to enter the zoo’s farm area. When we sought help after waiting an hour for the shuttle, the staff told us to wait another 15 minutes and that they’d call. Instead, they handed us the phone with no explanation. In total, we waited nearly two hours, and the return shuttle was also 30 minutes late.

Our room was another disappointment. We booked a double room but were given two twin beds that would separate during the night, making it impossible to sleep comfortably. On top of that, cleaning staff entered the room without knocking or checking if the “Do Not Disturb” sign was out – one even walked in while I was getting changed, which was incredibly uncomfortable and inappropriate.

On top of that, the pool was freezing. The beds were equally uncomfortable – they would slam up against your back just from sitting down, making it impossible to rest properly.

Overall, the staff were rude, untrained, and seemed uninterested in helping guests. This was one of the worst hotel experiences I’ve had, and I would not recommend staying here to anyone.

The only good thing was the entertainment staff - they were lovely.

I booked this 5 star hotel.... but am I getting 5star definitely not , I've  been given  wine in the main lobby bar that I would expect from a 2 star... tonight we went for a meal and as sometimes happens one of our grandchildren wasn't very well, I won't go into details,  and her parents had to take her back to the room, there food was brought to the table. ..so I asked if because of the unfortunate situation could I have something to take the parents food away for them, and I will say staff asked but the manager said no, I do agree that there is a need for rules but in some cases managers should use some common sense.  Food went in the bin costing your hotel money and customers who will not return or recommend you. We definitely didn't get the service we PAID for .

Unfortunately, not a 5-star hotel... Reasons:

Cocktails/Drinks: Most of the cocktails are not freshly prepared - they come from pre-made mixes in plastic gray bottles! They taste nothing like real cocktails. Completely unacceptable for a 5-star hotel!

Food: The food is generally good and there's plenty of it, but it's very repetitive. Almost no seafood (!), and after a few days it becomes really boring.

Room cleaning: Very strange situation - there are buttons in the room to indicate if you're inside, sleeping, or want cleaning, but it seems they are ignored. The cleaning staff just knock and enter after three seconds, regardless of the sign.

Toilets in public areas: For such a large hotel, there are very few toilets! They're small, usually overcrowded, and have glass doors - you can literally see people's inside! Some locks don't work, some are broken. Very unpleasant and absolutely no privacy.

Bathroom in the room: Also with a glass door that doesn't close properly, so again, no privacy. The shower is open, so water splashes everywhere when you shower.

Beach Towels: Almost every time we tried to get a towel, we were told that there were no more available and to “please come back in one hour.” When we came back an hour later, we got the same answer.

Sunbeds: Unfortunately, the condition of many sunbeds is very poor.

Lovely hotel, staff friendly, food delicious and lots of choices. Pool is huge and lots of sun loungers, very close to the beach, perfect for a sunrise / sunset swim. Room comfortable and clean. Found the weather in October just a pleasant heat. Would definitely come back!

Hotel is definitely not 5 stars, more like 2/3 maximum. Every where is dirty from the rooms to the pools, you can see cleaning staff and room attendants but I think they just look at the rubbish and dirt and then walk off. The food seemed ok on the first day but then it is just copy and paste each day and the little mini snack bars are the same. Had food poisoning from the main restaurant think I could narrow it down to the eggs definite health and safety issue at this hotel! Everything is so outdated and falling apart the hotel lobby has a very weird vibe the best way that I can describe it as being in an airport waiting area. The staff are rude to be honest I probably would be too if I had to work here… also the safe was locked when we arrived and it took several attempts to front desk to get this unlocked as they need us to be in the room to unlock the safe? Even though it was locked on arrival, I don’t understand why they don’t trust their maintenance staff to be in your room un attended but the cleaners and bar staff can have free roam and trust me they come in when you have do not disturb on the door too. Phone doesn’t work to phone reception. The lift situation is ridiculous who ever implemented that must hate people, there are numerous lifts depending on what floor you have to go to be prepared for 5 minute wait to get down one floor, if you want to use the stairs think again non available… unless you use the staff only entrance which we had to on a few occasions as the lift was over 5 minutes to get from floor 2 to 0…. The spa staff are relentless and will be doing there rounds every day around the pool and beach to get you into that spa (prices are very high) they are very pushy, I can’t comment on the treatments as we never had any though. The only redeeming factor for this hotel is the location as the travel is not far from the old town and there are a few restaurants outside the hotel to the right and left which I recommend you use instead of the hotel. Having stayed in two other hotels in Rhodes which were definitely 5 stars this one is a shambles I would not return and highly UN recommend at all costs. If you want a nice hotel in Rhodes stay at the princess andriana or TUI blue Atlantica dreams also the beach could be mistaken for a warzone be careful as the wooden beams are all broken.

The hotel was nice. Great food and decent service. Our only complaint was the spa. It was quite dirty and smell of mold. There were plenty of people working there but they just weren't doing their job and keeping the spa clean. They were much more interested in recruiting people for massage. The Hamam and Steam room were often not working and there was mold in the Hamam. I have attached screenshots. This is not something you should expect from a resort like this. They must do better!

<h2>Location</h2>
Akti Imperial Deluxe Resort & Spa is located in Ixia, offering guests free WiFi and a serene environment with access to a private beach area.

<h2>Accommodation</h2>
Guest rooms at the hotel are well-equipped with amenities including a kettle, private bathroom with free toiletries, and a balcony. Some rooms also feature a seating area for relaxation.

<h2>Dining</h2>
Guests can enjoy a buffet or gluten-free breakfast at Akti Imperial Deluxe Resort & Spa. The hotel also features an Asian Restaurant for varied dining options.

<h2>Facilities</h2>
Akti Imperial Deluxe Resort & Spa boasts 4 outdoor swimming pools and a range of recreational activities including tennis courts. The hotel provides a spa experience with facilities like a hot tub, sauna, and fitness centre.

<h2>Services</h2>
The multilingual staff at the hotel reception offer round-the-clock assistance in German, English, and French to ensure a pleasant stay for all guests.

<h2>Accessibility</h2>
Rhodes Town is conveniently located 4 km away, while Faliraki is 9 km from Akti Imperial Deluxe Resort & Spa. Rhodes International Airport is the nearest airport, just 9 km from the property.


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Akti Imperial Deluxe Spa & Resort

WHY 92% OF OUR CUSTOMERS SAY THEY'D BOOK WITH US AGAIN

About this hotel

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