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Speak to a Customer Support Agent on: 0207 741 1305

Our most frequently asked questions

How to check-in if I’m flying
with Ryanair?

Check-in online is easy. Here’s a quick step-by-step video guide on how to do it.

For any queries use the following channels

Other useful information

For any queries use the following channels

Live Chat

Click to chat with us about a booking you have already made

live chat

Would like to make a new booking?

FaqJs

Travel Docs

Travel Documents & Vouchers

 

 

What do I need for my flight?

Here’s a guide on how and when you will receive your e-tickets or boarding passes. Some airlines do not require any tickets. Your boarding passes can be collected at the check-in desk when you provide the Airline Reference Number, which is shown on your eticket letter. This document can be downloaded via the find my booking tab on our website. If you need to speak to us for any reason, click here to send us a quick message through our easy-to-use web form.

Aer Lingus – Please show your eticket letter which displays your flight reference/locator number at check in.

Balkan Holidays - We will email your Balkan e-ticket to you approximately 3-7 days before you fly.

British Airways – You are required to check in on the British Airways website and print the boarding passes yourself. Please follow the instructions on your flight online checkin/e-ticket letter

EasyJet – You are required to check in on Easyjets website and print the boarding passes yourself. Please follow the instructions on your flight online checkin/e-ticket letter.

Gold Medal – once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking.

Holiday Team - We will email your Holiday Team e-ticket to you approximately 3-7 days before you fly.

Jet2 – You are required to check in on the Jet2 website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.

Norwegian – You are required to check in on the Norwegian website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.

Olympic - We will email  your Olympic e-ticket to you approximately 3-7 days before you fly.

Pegasus - You are required to check in on the Pegasus website and print the boarding passes yourself. Please follow the instructions on your flight online checkin/e-ticket letter

Ryanair - You are required to check in on Ryanairs website and print the boarding passes yourself. Please follow the instructions on your flight online checkin/e-ticket letter.

Teleticket - We will email your e-tickets to you, normally 3-7 days before you fly.

Thomson - You are required to check in on the Thomson website and print the boarding passes yourself. Please follow the instructions on your flight online checkin/e-ticket letter

Wizz Air – You are required to check in on the Wizz Air website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.

Vueling - You are required to check in on  the Vueling website and print the boarding passes yourself. Please follow the instructions on your flight online checkin/e-ticket letter

 

 

What if there is a mistake on my booking?

If you have noticed a mistake on your booking, we'll need you to let us know immediately as our suppliers in particular will be highly likely to charge for amendments if they are not spotted quickly.

Please click here and complete our simple web form detailing any errors so that we can take the relevant course of action to rectify them.

What if my e-tickets or boarding passes haven't arrived?

E-Tickets/Boarding Passes will normally be sent to you between 7 and 3 days prior to your departure date. If you haven't received them within 3 days of your departure then you can notify us by clicking here to complete our online web form, selecting 'Invoices or Tickets/Travel Vouchers' under the Request Type drop-down menu.

When should I get my booking confirmation?

We will email you your booking confirmation within 24 / 48 hours of booking to the email address you gave us when you booked. In a few rare occasions, if you don’t receive our email within this time, please check your spam/junk folder in case it has found its way there. If you don’t find the email there, please send an email to support@teletext.co.uk.  

 

 

What should I do if my age is wrong on my travel documents?

Don’t worry - our systems are set up to show the age of 25 by default. We don’t need adult ages at the time of booking and this will not affect your booking or check in process.
If an infant reaches the age of 2 years prior to their return journey, they must pay the airlines applicable adult fare, taxes, fees and charges for that flight so please ensure you advise us of infant/child ages at the time of booking.

Also, to ensure the correct accommodation child rate is applied at the time of booking we must inform our accommodation supplier of all child ages. So if your child is under 16 on the day of departure please let us know before you book. 

 

What if the wrong title is on my travel documents?

If your flight is booked with Ryanair they only need first and last name, so there’s no need to do anything. 
Titles do not appear on passports therefore this should not affect your reservation. 
For all other airlines please email support@teletext.co.uk 

My flights are booked separately

To get the best possible price, we may book your inbound and outbound flight separately. We will advise you if this is the case at the time of booking. On the rare occasion where one of your flights may be cancelled, it does not necessarily mean the remaining flight can be cancelled and a full refund be given. For further information please contact the relevant airline.

Can I view My Booking online?

Yes! On our shiny My Booking page, you can:

  • View your booking
  • Check & pay your balance online
  • Print your documents

We're still updating our system and there will be more coming soon. Watch this space to be able to manage your booking!

If you have problems please start a Live Chat with one of our helpful agents. (Available Monday to Sunday 9 am to 9 pm)

Outside of these hours, you can also contact us by completing our online form, and we'll get back to you pronto!

Why doesn't the hotel have my details?

We understand you may wish to contact your accommodation directly before you travel. Please do not worry if your hotel is unable to locate your booking in your name.

As Teletext Holidays acts as an agent for your booking, passengers details are not passed to the hotel until approximately 28 days prior to your arrival by the supplier hence why the hotel are unable to confirm your reservation to you. Please be assured your reservation is confirmed with our supplier.

If you have any further queries about your details please fill in a Help Request form and we'll be happy to help.

How do I check in for my flight with easyJet?

If you're flying with easyJet, you can check in for your flight from 30 days, and up to 2 hours before your scheduled departure time.
Click here and select 'check-in online'.

You'll then need to type your surname and the easyJet booking reference, click to confirm you have all your passengers’ permission to check-in for them and then click ‘check-in now’.

There will be a list of the outward and return flights and each passenger. Under each name, it will show that you need to add Advance Passenger Information (API). Once you have done this, select 'check in all passengers'.

Make sure you print a copy of each boarding pass. You should have one boarding pass for each passenger for both the outbound and return flights.

SectionPayments

Payments & Low Deposit Bookings

 

How can I pay for my booking?

When you make a booking over the phone, you will be given the option to have your deposit payments taken automatically on a pre-agreed date, or you can make manual payments. The easiest way to make a manual payment is using My Booking which is available online 24/7.

You can also make a payment using Teletext Holidays secure automated Payment Line 0207 741 1347.

To make a payment you will require your TT booking reference, departure date and the card you wish to pay with to hand. Please note we do not accept American Express. 

When do I pay the balance of my holiday?

The balance on your booking is shown on your payment summary, sent to you with your booking confirmation. If you have a booking reference starting with 'TT' you can check your current balance on the My Booking page on our website.

 

What are credit and debit card charges?

There are no additional Debit or Credit card fees.

We do not accept Amex cards.

What should I pay and when?

You’ll need to pay the total price of your holiday if you’re travelling in the next 12 weeks. 

If your booking is 12 weeks or more away, you can sometimes pay just the deposit now, with the rest due 12 weeks before you go on holiday. If you don’t pay your balance then your holiday may be cancelled.

You can pay and view your remaining balance on the My Booking page on our website which includes your balance due date.

You can make a payment using Teletext Holidays secure automated Payment Line 0207 741 1347. To make a payment you will require your TT booking reference, departure date and the card you wish to pay with to hand. Please note we do not accept American Express.

An administration fee of £4.95 (which covers our admin costs for managing payments on the telephone) will be payable at the time you call and will be added to each payment made on the phone.

 

What if I want to cancel or change my booking?

If you wish to make a cancellation or amend your booking then you should be aware that there will most likely be a cost involved.  

Amendment and cancellation charges will differ according to the suppliers that you made your plans with so we are not able to summarise these charges here.

If you wish to cancel or change your booking please click here and complete our simple online form, and we will advise you of the charges that will be involved.

Can I pay by cheque?

We can confirm should you wish to pay by cheque you can do so by making the cheque payable to Truly Travel Ltd and posting it to the following postal address.

3rd Floor
2 Vine Street
Uxbridge
UB8 1QE

How do I make a payment on the Instalment plan?

If you have opted to secure your holiday with the payment plan, you have no need to contact us to make a payment. After paying the initial deposit, the remaining balance will be taken in instalments with the final payment being taken between 14 and 4 weeks before departure. Our sales team will discuss the instalment plan at the time of booking.

 

What is the low deposit/Instalment plan?

LOW DEPOSITS AVAILABLE ON ALL YOUR FAVOURITE DESTINATIONS

Don't let a lack of cash up-front get in the way of your dream holiday - secure a holiday from as little as £49pp*. Our low deposit holidays mean you can book your perfect holiday when you see it; no saving required!

How it works:

  1. Book your holiday today by paying a deposit of just £49* per person
  2. Pay the remaining deposit 28 days after booking (this is typically the remainder of your flight cost, as advised when you book)
  3. Pay the remaining amount 12 weeks before your departure

Our Low Depsoit scheme ends 13th March 2020

PAY BY MONTHLY INSTALMENTS NOW ALSO AVAILABLE

As well as our low deposit offer, you can now spread the cost of your holiday even further using our new monthly payment scheme. This allows you to split your payments into even smaller, more manageable chunks - completely hassle free!

How it works:

  1. Book your holiday today by paying a low deposit of just £49* per person
  2. Pay the remaining deposit 28 days after booking (this is typically the remainder of your flight cost, as advised when you book)
  3. Split the amount left to pay into equal monthly payments*, with the final amount due 12 weeks before your departure

It’s an easy, hassle-free way to spread the cost of your beach or All Inclusive holiday, so get booking today and jet away to your next amazing holiday without a care in the world!

Will there be a credit card or debit card charge on the instalment plan?

From 13th January you will not be charged a credit card fee on transactions made.

Debit card fees do not apply.

We do not accept Amex cards. 

Can I pay my balance off early on the instalment plan?

You can make a payment by using Teletext Holidays secure automated Payment Line 0207 741 1347.

To make a payment you will require your TT booking reference, departure date and the card you wish to pay with to hand. Please note we do not accept American Express. 

 

What should i do if the card I used for the instalment transactions is lost or stolen?

All payments will be automatically debited from the same credit/debit card used to pay the initial deposit. In the event that the card you have set up for the instalments expires or is stolen. Please call our Support team on 0207 741 1305.

Can I make a change to my holiday while I am on the instalment plan?

If you would like to make changes or add extras to your booking, you will be required to pay the additional associated charges when the amendments are applied.

What if the balance of my booking is wrong?

If you think the balance on your booking is incorrect please call our Customer Support team on 0207 741 1305 and they will be able to help you. Alternatively you can speak to one of members on live chat.

 

Payment

With our low deposit, you can book ahead and secure your perfect holiday from as little as £49 per person. Where you opt for the instalment plan, after payment of the deposit, the remaining balance will be taken in instalments with the final payment being taken between 14 and 4 weeks before your departure date depending on the arrangements chosen. All agreed payment instalment details will be available to view once you log into the “my booking” page on our website. You will also find these details on your payment summary sent to you at the time of booking.

Please note the low deposit scheme is only available on certain holidays and ends 13th March 2020. Please check with the sales team for more details.

An administration fee of £4.95 (which covers our admin costs for managing payments on the telephone) will be payable at the time you call and will be added to each payment made on the phone.

Low Deposit

With our low deposit, you can book ahead and secure your perfect holiday from as little as £49 per person. Where you opt for the instalment plan, after payment of the deposit, the remaining balance will be taken in instalments with the final payment being taken between 14 and 4 weeks before your departure date depending on the arrangements chosen. All agreed payment instalment details will be available to view once you log into the “my booking” page on our website. You will also find these details on your payment summary sent to you at the time of booking.

Please note the low deposit scheme is only available on certain holidays and ends 13th March 2020. Please check with the sales team for more details.

An administration fee of £4.95 (which covers our admin costs for managing payments on the telephone) will be payable at the time you call and will be added to each payment made on the phone.

Insurance

Insurance

 

Should I arrange travel insurance before I go?

Yes, you should make sure that your family are covered for emergency medical treatment, repatriation, cancellation or having to cut your trip short if you’re ill or injured. You can also insure yourself against travel delay, missed departure and loss of your personal belongings and money. 

We can provide you with a comprehensive travel insurance policy through our partner Holiday Extras.

Do I need travel insurance if I'm travelling within the EU?

We strongly recommend that you get travel insurance for your holiday. Emergency treatment is usually available if you have a European Health Insurance Card (an EHIC), but even then, you may still have to pay high charges.

We can provide you with a comprehensive travel insurance policy through our partner Holiday Extras.  

Can I take medication with me?

Any prescription medication must be approved from the airline prior to your departure. Make sure that any medication you need to take is legally allowed in the country you’re going to and take the prescription with you.
For more information Please click here

Is wheelchair assistance available?

Yes, this is usually available and we’re pleased to help our guests with any special requirements. We must let the airline know at least 14 days before you go.
Please let us know as soon as possible, preferably at the time of booking so we can get you the assistance you need. You can e-mail support@teletext.co.uk

Are there any rules on flying when pregnant?

Please check with your airline as they have different rules on this. Some need a doctor’s note confirming that you’re healthy to fly, and some only allow travel up to the 28th week.

Please make sure that you’re covered by your travel insurance policy.

Do I need to pay if I go to hospital overseas?

Your travel insurance company will normally pay for this. They should also pay for you to be flown back to the UK if you need to. If you’re not insured, you’ll need to cover the cost.

What are the E111 & EHIC?

The E111 form doesn’t work anymore. So you’ll need a European Health Insurance Card (EHIC) to get free or reduced cost healthcare when you visit European Union countries. We recommend you get an EHIC from the Post Office before going on holiday.

Do I need any vaccinations?

Check what vaccinations you need with your GP at least six weeks before you go.

Should I arrange travel insurance before I go?

Yes, you should make sure that your family are covered for emergency medical treatment, repatriation, cancellation or having to cut your trip short if you’re ill or injured. You can also insure yourself against travel delay, missed departure and loss of your personal belongings and money. 

We can provide you with a comprehensive travel insurance policy through our partner Holiday Extras.

Do I need travel insurance if I'm travelling within the EU?

We strongly recommend that you get travel insurance for your holiday. Emergency treatment is usually available if you have a European Health Insurance Card (an EHIC), but even then, you may still have to pay high charges.

We can provide you with a comprehensive travel insurance policy through our partner Holiday Extras.  

booking

Booking Info

 

Is my booking confirmed?

When you make a booking with us we'll send you an email and text immediately letting you know that your booking is being processed.

Within 48 hours you will receive a second email from us confirming your booking.  Please be aware that this delay is due to us needing to confirm all the details with the different suppliers involved in the booking.  Normally this takes only a few hours, however sometimes it will take longer due to special requests or other operational details.  In some rare cases, there may need to be amendments made to your booking details due to suppliers changing terms or pricing, which will then be communicated to you immediately.

If you haven't received your confirmation within 48 hours then please complete our simple web form here or call our customer support team on 0207 741 1305.

Once you have received your booking confirmation email from us then your booking is confirmed.  You do not need to contact us again to confirm flights or accommodation.

If you have made payment in full then you will also receive your travel documents and vouchers in your booking confirmation

If you have only paid a deposit, then you will not receive your travel documents and vouchers until full payment has been made.

I can't find my booking reference number.

Your booking reference number is located on the top right hand side of your documents and begins with TT followed by 6 digits. It is also sent to you via text and email once your booking is confirmed.

If you are still unable to locate your booking reference number please email support@teletext.co.uk quoting the lead name on the booking and the departure date or alternatively you can speak to one of our agents using the live chat option. 

passport

Passport & Visas

 

What about Visas for Turkey?

If you’re going to Turkey you need to apply for an electronic visa (e-visa) before you go.

Just visit evisa.gov by clicking here and fill in the information asked for.

Once the application is approved, pay online and download your e-Visa.

Your passport should be valid for at least six months longer than the expiry date of the Visa.

 

From 2nd March 2020 however British nationals travelling to Turkey for tourist or business purposes will no longer need a visa for visits of up to 90 days in any 180-day period.

 

For further information please click here.

 

How long should my passport be valid until?

It’s important that the names and initials on your flight documents are exactly the same as on the passports of everyone in your party.

Make sure you have a full passport which is valid until after you get back from your holiday.

Many countries need you to have six months remaining after your return date.

If you've any doubts about the validity or condition of your passport, or need to apply for a one, please contact the government passport service. Please Click here for more information from the government passport service.
 
It normally takes at least four weeks to get a passport by post.

What should I know about Visas?

Visa requirements can differ between countries.

We recommend you look at the Foreign Travel Advice section of the Foreign & Commonwealth Office website prior to confirming your booking and travelling abroad: www.fco.gov.uk to check general visa, passport and health and safety information prior to booking.

We also recommend that you contact your destination's embassy website for further information.

It is your responsibility to make sure you arrange your visa and that you have the correct documentation to allow entry, and travel to, from and including any stopovers, the country you are visiting.

What documents do I need to travel?

You must have a valid passport and the correct visa (if required) for your holiday.
You might not be allowed to travel if you don’t have these.
Please check very carefully before you leave.
You will also need to take your travel vouchers and flight summary with you. Please read all the information provided on these documents before you travel.

What about Visas (ESTA) to the USA?

If you're going to the USA you will need to purchase an ESTA (Electronic System for Travel Authorization) before you travel. Click here to apply for your ESTA. The cost of this is currently 14 US Dollars, but is subject to change. All transit flights through the US require an ESTA. Enter 'In transit' and your final destination under the heading 'Address While In The United States.

Important Update - 14:53 - 23 February 2016

Any passenger fitting the below criteria will no longer be able to use the U.S. Visa Waiver Programme and must contact the local embassy to apply for a Visa to enter the United States.

 

For further information on this matter please click here to visit the Foreign & Commonwealth Office page for entry requirements, or contact your local U.S. Embassy/Consulate directly.

  • Dual nationality travellers who have a passport issued by a country which is included in the Visa Waiver Programme, AND also a passport issued by any of the following countries: Iran, Iraq, Sudan, Syria
  • Any traveller who has visited Iran, Iraq, Sudan or Syria since March 1st 2011

 

What about Visas to Egypt?

If you’re going to Egypt, you will need to purchase a visa on arrival. The cost is 25 US Dollars or equivalent in Egyptian currency. Please have dollars or sterling cash available. British nationals travelling to Sharm el Sheikh, Dahab, Nuweiba and Taba resorts for up to 15 days receive a free entry permission stamp upon arrival. If you intend to travel out of these areas or stay longer than 15 days, you must get a visa.

What about Visas to Cuba?

If you’re going to Cuba, you will need to purchase an tourist card in advance of travel. You can do this via https://www.visacuba.com/pages/home.aspx The cost of this is currently £15.00 plus £10.00 service charge, but is subject to change.

Note: If you are flying with Thomas Cook, Cuban Tourist cards will be issued at check-in at your UK departure airport. There will be a dedicated member of Thomas Cook staff on hand who will issue the cards and help customers with any queries they might have when completing the card.

Las Vegas & Miami Resort Fees

Most Las Vegas & Miami hotels now charge resorts fees. These fees are not included in your reservation and are collected directly by the hotel at check-out. The resort fees vary from hotel to hotel and can be checked directly on the hotels website.

Dominican Republic Tourist Card

If you are travelling to the Dominican Republic, you will be required to pay for a tourist card. The cost is approx. $10 and these are available on arrival at the airport. This can be purchased before travel by contacting the Dominican republic embassy in the UK 

Travelling to the USA under the Visa Waiver Programme (VWP)

If you’re travelling to the USA under the Visa Waiver Programme you now need to hold a passport with an integrated chip. For more information please refer to the official Foreign & Commonwealth Office website.

my flights

My Flight Tickets

 

 

What is the Check-In (hold) baggage allowance?

To confirm your allowance if you have booked baggage with your flight, it is best to check with your airline directly.

For Aer Lingus Click here

For British Airways Click here

For easyJet Click here 

For Jet2 Click here

For Monarch (including Avro and Cosmos) Click here

For Norwegian Click here

For Ryanair Click here

For Wizz Air Click here

For Olympic Holidays, the allowance varies depending on the airline, therefore please refer to your confirmation invoice.

For Lolo flights: Each passenger (except infants) is allowed one piece of hand baggage with a maximum weight of 5kg and maximum dimensions of 55cm x 40cm x 20cm. Infants (children under 2 years travelling without a reserved seat) have no hand baggage allowance. However, passengers travelling with infants shall have, free of charge, an additional hand baggage allowance of 5kg (1 piece of baggage only) and one folding pushchair. Checked Baggage : Baggage charges were booked 72 hours or more prior to departure are £15 for a 15kgs bag, £10 for each additional 5kgs up to 30kgs and £10 for the last 2kgs making a maximum of 32Kgs per passenger.

If you need to check how many checked bags you've booked, you can view your booking online on the My Booking page.

Please complete our simple web form if you would like to add an additional bag or increase your weight allowance.

 

How do I check in for Ryanair?

You will need to check-in on Ryanair website. If you have pre-booked your seats, you can check-in from 30 days and up to 2 hours before your outbound flight departs. If you have not pre-booked your seats, you can check-in from 2 days and up to 2 hours before your flight departs. Please follow the steps below to check-in with Ryan-air. Once you have checked-in you will be able to download and print your boarding passes from Ryanairs website:

Ryanair Online Check-in

 

1.     Visit http://www.ryanair.com

2.     Click ‘Check-In’ (Retrieve booking)

3.     Enter your Ryan Air Reservation Number as shown above along with the email address you provided at the time of booking then click ’GO'

4.     You will be asked to ‘ADD PASSENGER DETAILS’. As you select each passenger, you will need to add:

·         Nationality

·         Date of Birth

·         Document (Passport)

·         Document Number (Passport number)

·         Country of Issue and Expiry date (of each passport)

 

5.     Once these have been completed for each passenger travelling, click ‘ONLINE CHECK-IN’.

6.     You’ll now see a summary of your flight details and a list of passenger names. Check these are correct and click ‘SELECT ALL’ to create boarding passes for all passengers.

7.     Print a copy of each boarding pass and take these with you to the airport. You should have one boarding pass for each passenger for the outward flight and one per passenger for the return flight.

 

What about hand (carry on) baggage?

Please check your hand (carry on) baggage allowance with your airline - for some airlines the maximum weight may be as low as 5kg. Please find the link for your airline below.
For Aer Lingus Click here
For Avro Click here
For British Airways Click here
For Cosmos Click here
For EasyJet  Click here
For Jet2 Click here
For Monarch Click here
For Norwegian Click here
For Olympic Click here
For Ryanair Click here
For Whizz Air Click here

What if there are no bags shown on my paperwork?

If your flights are booked with Ryanair, confirmed baggage will show on your boarding passes rather than your booking confirmation.
For all other airlines baggage may be on your flight summary and or e-ticket – please email support@teletext.co.uk if you’re not sure.

What should I do if my bag's been lost, stolen or damaged?

You need to report lost or damaged bags to the airline's handling agent at your destination airport, and you'll need to fill in a form they'll give you.
To claim for damaged or lost bags, send a copy of the form to your travel insurance company within 21 days of when you were due to get your bag back.
Please keep your baggage receipt which appears on your boarding pass.

What will I be charged if my bag is too big or heavy (excess baggage)?

If your bag weighs more than the airline allows, you may need to pay excess charges. These vary by airline and you’ll pay these at check-in.

What are children's baggage allowances?

Children less than 2 years old won’t be allowed any checked bags. However, many airlines let you take prams, buggies and car seats at no extra cost.

Please check with your airline if you've any other questions.

What terminal will I be flying from

The following airports have more than one terminal.
Click on the airport name relevant to you to find out which terminal you need to go to

London Gatwick

London Heathrow

Manchester

Glasgow


For live flight arrival & departure information, find your local airport below

Belfast City

Belfast International

Birmingham

Bournemouth

Bristol

Cardiff

Doncaster Sheffield

Durham Tees Valley

East Midlands

Edinburgh

Exeter

Glasgow

Glasgow Prestwick

Leeds Bradford

Liverpool

London Gatwick

London Heathrow

London Luton

London Southend

London Stansted

Manchester

Newcastle

How do I check in for my flights?

As the airlines we use vary from each unique booking, please read carefully through the below guide to checking in for your flight.
If you have any questions, please complete our online form here and we'll get back to you.
 

Aer Lingus – Please show your eticket letter which displays your flight reference/locator number at check in.

Balkan Holidays - We will email your Balkan e-ticket to you approximately 3-7 days before you fly.

British Airways – We will email your BA e-ticket to you approximately 3-7 days before you fly.

easyJet – You are required to check in on easyJet's website and print the boarding passes yourself. Please follow the instructions on your flight online checkin/e-ticket letter enclosed within your confirmation invoice.

Gold Medal – We will email your GoldMedal e-ticket to you approximately 3-7 days before you fly.

The Holiday Team - We will email your Holiday Team e-ticket to you approximately 3-7 days before you fly.

Jet2 – You are required to check in on the Jet2 website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.

Monarch (including Avro and Cosmos) – Please show your eticket letter which displays your flight reference/locator number at check in.

Norwegian – You are required to check in on the Norwegian website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.

Olympic Holidays - Please show your eticket letter which displays your flight reference/locator number at check in.

Pegasus - Please show your eticket letter which displays your flight reference/locator number at check in.

Ryanair - You are required to check in on Ryanairs website and print the boarding passes yourself. Please follow the instructions on your flight online checkin/e-ticket letter.

Teleticket - We will email your e-tickets to you, normally 3-7 days before you fly.

Thomson Airways - Please show your eticket letter which displays your flight reference/locator number at check in.

Wizz Air – You are required to check in on the Wizz Air website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.

Vueling - Please show your eticket letter which displays your flight reference/locator number at check in.

 

How do I check in for Norwegian?

If your flying with Norwegian Airlines, your next step will be to check-in online, upload your API details and print you’re boarding passes directly on the airlines website. Online check-in opens 24 hours before your scheduled flight departure

Please follow the steps below. Please note, you will need your airline reference number which can be found on your flight confirmation/invoice

1 - Visit https://www.norwegian.com/ssl/uk/customer-services/my-norwegian/reslookup/

2 – Please select “submit travel details”. You will need to Enter your flight reference number, followed by the lead passenger surname

3 - Once you have accessed the flight summary page you will notice a “security notice” under trip summary at the top of the page

4 - Click “Register passport information” and enter your API details. Once completed select “Send passenger information”

5 – Select the “Check-in” option under reservation details

6 - Once this is complete, select “print boarding card” for each passenger.

Your boarding passes will include both outbound and inbound journeys. Luggage allowance (including dimensions) will appear on the boarding passes.

Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations (the only exclusion to this is that we don’t need to know if you add pre booked seats or additional luggage).

How do I check in for Jet2?

If your flying with Jet2, your next step will be to check-in online, upload your API details and print you’re boarding passes directly on the airlines website. Online check-in opens a maximum of 30 days and a minimum of 2 hours before your flight departs.

Please follow the steps below. Please note, you will need your airline reference number which can be found on your flight confirmation/invoice

1 – Visit http://www.jet2.com

2 – Select “check in online” at the top right hand of the page

3 – Enter your flight reference number followed by the lead passenger surname into the check-in tab and then proceed to “find booking”

4 – Once you have accessed the flight summary page, please select “check in status” which can be found next to the passenger names. Your next step will be to add the API information for all passengers. This will need to be completed before continuing.

5 – Once this is complete, please continue with the steps which will allow you to complete check-in and print all your boarding passes

Your boarding passes will include both outbound and inbound journeys. Luggage allowance (including dimensions) will appear on the boarding passes.

Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations (the only exclusion to this is that we don’t need to know if you add pre booked seats or additional luggage).

How do I check in for Wizz air?

If your flying with Wizzair, your next step will be to check-in online, upload your API details and print you’re boarding passes directly on the airlines website. Online check-in opens a maximum of 30 days and a minimum of 3 hours before your flight departs.

Please follow the steps below. Please note, you will need your airline reference number which can be found on your flight confirmation/invoice

1 - Visit https://wizzair.com/en-GB/useful_information/web_check-in

2 – Please select “click here to check in online”

3 – A check-in box should now appear. Please enter your flight reference number followed by the lead passenger surname and then select “find booking”

4 - Once you have accessed the passenger information page, continue with “web check-in”. Please note that one of the last steps will be to add API information for all passengers before completing your check-in

5 – Once all the steps are complete. Please print the boarding passes for all passengers

Your boarding passes will include both outbound and inbound journeys. Luggage allowance (including dimensions) will appear on the boarding passes.

Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations (the only exclusion to this is that we don’t need to know if you add pre booked seats or additional luggage).

If my flight is delayed, how will this affect my transfer?

Your transfer agent will have a record of your flight number and will check this for delays on your flight, if your flight is delayed they will try to make the necessary arrangements to collect you from your delayed flight.

Should you have any further questions, please contact us via our online form.

How do I check in for my flight with easyJet?

If you're flying with easyJet, you can check in for your flight from 30 days, and up to 2 hours before your scheduled departure time.
Click here and select 'check-in online'.
You'll then need to type your surname and the easyJet booking reference, click to confirm you have all your passengers’ permission to check-in for them and then click ‘check-in now’.
There will be a list of the outward and return flights and each passenger. Under each name, it will show that you need to add Advance Passenger Information (API). Once you have done this, select 'check in all passengers'.
Make sure you print a copy of each boarding pass. You should have one boarding pass for each passenger for both the outbound and return flights.

Ryan Air Check-in

You will need to check-in on Ryanair website. If you have pre-booked your seats, you can check-in from 30 days and up to 2 hours before your outbound flight departs. If you have not pre-booked your seats, you can check-in from 2 days and up to 2 hours before your flight departs. Please follow the steps below to check-in with Ryan-air. Once you have checked-in you will be able to download and print your boarding passes from Ryanairs website:

Ryanair Online Check-in

 

1.     Visit http://www.ryanair.com

2.     Click ‘Check-In’ (Retrieve booking)

3.     Enter your Ryan Air Reservation Number as shown above along with the email address you provided at the time of booking then click ’GO'

4.     You will be asked to ‘ADD PASSENGER DETAILS’. As you select each passenger, you will need to add:

·         Nationality

·         Date of Birth

·         Document (Passport)

·         Document Number (Passport number)

·         Country of Issue and Expiry date (of each passport)

 

5.     Once these have been completed for each passenger travelling, click ‘ONLINE CHECK-IN’.

6.     You’ll now see a summary of your flight details and a list of passenger names. Check these are correct and click ‘SELECT ALL’ to create boarding passes for all passengers.

7.     Print a copy of each boarding pass and take these with you to the airport. You should have one boarding pass for each passenger for the outward flight and one per passenger for the return flight.

 

Ryan Air Checkin

You will need to check-in on Ryanair website. If you have pre-booked your seats, you can check-in from 30 days and up to 2 hours before your outbound flight departs. If you have not pre-booked your seats, you can check-in from 4 days and up to 2 hours before your flight departs. Please follow the steps below to check-in with Ryan-air. Once you have checked-in you will be able to download and print your boarding passes from Ryanairs website:

Ryanair Online Check-in

 

1.     Visit http://www.ryanair.com

2.     Click ‘Check-In’ (Retrieve booking)

3.     Enter your Ryan Air Reservation Number as shown above along with the email address you provided at the time of booking then click ’GO'

4.     You will be asked to ‘ADD PASSENGER DETAILS’. As you select each passenger, you will need to add:

·         Nationality

·         Date of Birth

·         Document (Passport)

·         Document Number (Passport number)

·         Country of Issue and Expiry date (of each passport)

 

5.     Once these have been completed for each passenger travelling, click ‘ONLINE CHECK-IN’.

6.     You’ll now see a summary of your flight details and a list of passenger names. Check these are correct and click ‘SELECT ALL’ to create boarding passes for all passengers.

7.     Print a copy of each boarding pass and take these with you to the airport. You should have one boarding pass for each passenger for the outward flight and one per passenger for the return flight

 

API Info

API Information

 

 

What is Advance Passenger Information (API) and why do you need it?

You need to provide Advance Passenger Information (API) before you go on holiday. It's also called APIS, Secure Flight or e-Borders. In a nutshell, this is information from your passport that's required by the governments of the country you are visiting. So things like your passport number, date of birth and nationality have to be given to the airline before you go – to make sure it’s all ticked off in time for your holiday. This information should be updated no later than 7 days prior to departure. An e-ticket will be e-mailed to the email address provided at the time of booking approximately 3-7 days prior to departure. Note: API details will be securely updated with the relevant airline and will not be held in our database

 

Which airlines need API and when will I have to give my API (Advance Passenger Information)?

If your Airline is : RyanirEasyjetJet2NorwegianWizz Air You will be required to upload your API information directly on the website when you check in online.

If your Airline is : Gold MedalA Holiday Team, The Holiday Team, Galileo & Moresand Limited   once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking.

if your Airline is : British AirwaysTeleticketBalkan Holidays, Olympic We will send E-tickets 7 days prior to your departure.

If you are flying with AerlingusPegasusTUIVueling or Lolo Flights you can provide your API details at the airport check-in counter.

 

resort fee

Resort Fees & Taxes

 

 

Do I need to pay City Tax, Resort Fees and Local Taxes

In some countries the government has imposed taxes on tourist services, which will be collected by your hotel or at the airport on arrival or departure. This is only payable locally and more and more countries are introducing these taxes. The amount of tax may vary by hotel category (star rating) and examples of some of these are: Morocco, Lisbon, Rome, and Las Vegas. For further details please check with the Embassy of the country to which you are travelling. 

Please find the destinations below which we are aware of where this is applicable and please note some countries only accept cash payment, please check with the relevant Embassy for further details

Balearic (Tourism Tax)

The ECOTAX will apply for stays from 01.07.16. All guests will have to pay directly at the hotels, apartments, villas, hostels and cruises. The amount to pay is between €0.5 and €2 per day, per passenger depending on the star rating of the hotel / establishment and also the season. This tax is compulsory for all clients and it cannot be paid in advance.

From the 1st of May 2018 tourists staying overnight in the Balearic Islands will be charged an increased Eco-tax levied by the local government. This tax is not included in the price of your accommodation and will be charged upon arrival at your chosen holiday accommodation.

Children under the age of 16 do not pay the tax. Long-term holiday makers will have a 50% discount on the tax starting from the 9th day of their stay at the same accommodation.

 

Types of Establishments

Euro per pax/day (VAT incl) High Season (May 1st - October 31th)

Euro per pax/day (VAT incl) Low Season (November 1st - April 30th)

 
 
 

5 Star and 4 Star  Properties

4,40

1,10

 

3 Star Properties

3,30

0,83

 

1 Star and 2 Star Properties

2,20

0,55

 


Dominican Republic (Tourist Card)

If you are travelling to the Dominican Republic, you will be required to pay for a tourist card available on arrival at the airport. This can be purchased before travel by contacting the Dominican Republic embassy in the UK.

Dubai (Tourist Tax)

A tourist tax has been introduced which applies to all hotel guests staying in any type of hotel. The fee will vary by hotel and will be applied per room per night paid directly to the hotel.

France (City Tax)

In certain cities in France, the local government has imposed a city tax on tourist services which will be collected by your hotel on arrival or departure. The amount of tax may vary by hotel category (star rating). To find our more information, please check the hotels website directly

Italy (Rome City Tax)

The government has imposed a city tax on tourist services, which will be collected by your hotel on arrival or departure. The amount of tax may vary by hotel category (star rating).

Jamaican (City Tax)

Jamaican authorities have advised that, from the 1st June 2016, the departure tax from Jamaica will increase. This tax is payable locally on departure, in cash only.

Las Vegas & Miami (Resort Fees)

Most Las Vegas & Miami hotels now charge resorts fees. These fees are not included in your reservation and are collected directly by the hotel at check-out. The resort fees vary from hotel to hotel and can be checked directly on the hotels website. Other states in the USA are slowly introducing these fees

Malta (Environment Tax)

The Maltese government has introduced a new environmental contribution tax from the 1st April 2016 and will be collected locally at the hotel. The charge will be 50 cent per person per night (Maximum 5 euros) and applied to all guests over the age of 18

Mexico (Departure Tax)

If you are travelling to Mexico, you will be required to pay a departure tax when you leave. Payable locally in cash only. Scottish and Irish pounds, travellers' cheques, credit and debit cards are not accepted. Controlled locally, and may change without notice.

Morocco (City Tax)

The government has imposed a city tax on tourist services, which will be collected by your hotel on arrival or departure. The amount of tax may vary by hotel category (star rating).

Tunisia (Holiday Tax)

A holiday tax will applied to all tourists staying in Tunisian hotels from 1st January 2018, regardless of their nationality. The tax will only apply to adults aged 12 years old and above. The tax is based on the star rating of the hotel and the length of stay, and set to:

·         3 Tunisian Dinars per adult per night staying in 5* and 4* Hotels

·         2 Tunisian Dinars per adult per night staying in 3* Hotels

·         1 Tunisian Dinar per adult per night staying in 2* Hotels

·         Stays exceeding 7 nights are capped to a maximum of 7 night’s tax.

 

Tourism Dirhams in Abu Dhabi

Customers checking out of Abu Dhabi hotels will be charged a City Tax per room per night. This will be charged directly from the hotel at the end of your stay, and won’t be shown on your Teletext Holidays invoice.

Greece (Occupancy Tax)

Please note a new accommodation tax has recently been approved in Greece (mainland and Islands). This tax will be effective from 01/01/2018 and is for any stays booked before and after and for stays that include this date. The taxation will be per room, per day and is payable directly to the accommodation at check in. This taxation is not included in any prices shown. 

Porto, Portugal (Tourism Tax)

Tourists staying in Porto are required to pay a tax. This tax is paid per person, per night. The tax is applicable to hotel guests aged over 13 years, this tax will be collected by the accommodation on arrival.  

Las Vegas & Miami Resort Fees

Most Las Vegas & Miami hotels now charge resorts fees. These fees are not included in your reservation and are collected directly by the hotel at check-out. The resort fees vary from hotel to hotel and can be checked directly on the hotels website.

UseFul Info

Useful Information

 

 

How do I get help?

Simply type your question in the search box above to get instant answers oSelect above categories to get instant answers.
 
Tips: For better results, type more than one word and use a question phrasing.
If you don't find a match try phrasing your question differently.
 

Can I book car hire with my holiday?

Of course. We can arrange car hire for you – just e-mail support@teletext.co.uk and we'll get you all set up. 

What do self-catering holidays include?

Self Catering means that you are responsible for buying your own food and drink while you are on holiday, none will be provided for you where you stay. You will be provided with facilities to prepare light meals.Self catering holidays afford you a level of freedom that half board and all inclusive holidays do not. With self catering holidays, you are not tied to eating at certain times, in the same hotel, nor are you restricted to the menu that is provided that day - you are free to explore your holiday destination and seek out what you want to eat, when you want it. Great for fussy eaters or adventurers!

How do the TTA and ATOL protect me?

ATOL is a protection scheme for all flights arranged through its members. It is managed by the Civil Aviation Authority (CAA), and protects you against airlines going out of business. It’s really important to make sure your holiday is ATOL protected, and you’ll be pleased to know that all Teletext Holidays are.

To find out more please click here

We’re members of the Travel Trust Association. Everything you pay for your holiday are paid into a trust account controlled by an independent trustee. Your money isn’t released to the holiday providers until your holiday arrangements are complete. This means your money will be refunded to you in the unlikely event that your holiday provider’s not able to provide your holiday due to going out of business.

How can I book late deals?

If you’re flexible with where you want to go and when, it’s possible to get a holiday at a very low price. Just bear in mind that for popular destinations at peak times, the best deals get snapped up early, so it often pays to book ahead.
We've got great value prices whenever you book.

What can I expect from an all-inclusive hotel?

All-inclusive hotels usually include all main meals, most drinks, which tend to be local varieties available during normal bar opening hours, evening entertainment and sports, (age restrictions may apply) as described for each individual hotel or resort complex and varies from hotel to hotel.   
There may be occasions where hoteliers withdraw a facility temporarily or otherwise due to lack of demand especially at the start and end of the season.
All inclusive is one of the UK’s favourite holiday types because it offers excellent value for money.

What services do you provide?

Our main products are flights and hotels.
We can also arrange extra services like transfers, airport parking or travel insurance.

What about transfers?

Most of our holidays don’t include transfers in the advertised cost.  .
If you’d like to add transfers then just ask your travel advisor when you call us, or if you've already made your booking then please click here to complete our web form and we'll be able to help.

How do you choose your hotels?

All hotels and resorts are chosen by our team of hospitality experts, making sure they meet the standards that our customers expect.
All hotels have facilities and service in line with the star rating, although please be aware that these ratings are provided by the accommodation supplier.
We also show Trip Advisor reviews on our hotels to give you more information about that particular hotel.  We advise our customers to look at these reviews and scores to help you choose the best hotels available for your price range.
Top Sellers:
These are hotels that are our best selling hotels for our customers at the moment 
Recommended Hotels:
We monitor the properties we sell through the popularity as voted by our customers, tripadvisor ratings and returning customers. We also have knowledgeable staff with many years of travel industry experience and local knowledge to provide input and this is how we select our recommended hotels for you.

How can I stay up to speed on your latest deals and exclusive offers?

Sign up for our email newsletter, ‘Like’ us on Facebook, and follow us on Twitter for access to our best prices and exclusive offers.

What is my hotel check-in and check-out time?

Most hotels let you check-in from the afternoon on the day you get there, and you have to check out in the morning on your last day there.
If you’d like to check-out later in the day, this can sometimes be arranged directly with your hotel. Early check-in is sometimes possible too. 
Please email support@teletext.co.uk if you need anything else. 

What's included in my holiday price?

Most of our holidays include return flights (airport taxes) and accommodation.
Transfers are not generally included in the holiday price however are available to book as an optional extra.

How do allocated on arrival holidays (AOA) work?

Your hotel star rating and board basis are guaranteed, but the specific hotel is confirmed when you get there.
You can save a lot of money if you book late and you're flexible, but we don't recommend this if there are things you'd particularly like such as being in the centre of resort or being close to the beach or where there are special requirements. 

Are some hotel facilities limited at certain times of the year?

Some hotels only have their full range of facilities and services available during the summer peak however this is at the hotels discretion and may change without us being advised.  
Please be aware that advertised facilities within your hotel and around the resort may not be fully functional in early and late season.

How do I find out more information about an offer I have seen?

Please call the number shown next to your offer and one of our advisors will be happy to help you.

How do I advise you of a problem I had during my holiday?

We're truly sorry to hear you've experienced some difficulties while away on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor, Royal House, 5 Vine Street, Uxbridge, UB8 1QE or you can email us at customerrelations@teletext-holidays.co.uk

You will receive an acknowledgement and once fully investigated a full response will be sent within 28 days.

We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from our suppliers of the services concerned, in respect of the matters brought to our attention.

What terminal will I be flying from

The following airports have more than one terminal.
Click on the airport name relevant to you to find out which terminal you need to go to

London Gatwick

London Heathrow

Manchester

Glasgow


For live flight arrival & departure information, find your local airport below

Belfast City

Belfast International

Birmingham

Bournemouth

Bristol

Cardiff

Doncaster Sheffield

Durham Tees Valley

East Midlands

Edinburgh

Exeter

Glasgow

Glasgow Prestwick

Leeds Bradford

Liverpool

London Gatwick

London Heathrow

London Luton

London Southend

London Stansted

Manchester

Newcastle

Car hire

Hiring a car?

Overseas Car Hire Collection - UK Driving Licence Changes Effective 08th June 2015

From the 8th June 2015 onwards, the DVLA are abolishing the paper counterpart of the UK drivers licences which historically would have shown endorsements for driving offences.

Customers collecting overseas car hire will  be required to obtain a passcode from the DVLA website to enable them to pick up their car hire in resort.

How to obtain you passcode?

It should only take about 30 seconds, please follow these easy steps…

Please visit the following link https://www.gov.uk/view-driving-licence

1)      Please select the green “view now” button, you will need the following information

Driving licence number

National Insurance number

Postcode

2)      Once you have entered the required information and ticked the box in the blue area, push the green view now button

3)      Your passcode should now appear on the next page. Please note passcodes will only be valid for 72 hours, therefore you will need to complete this task 72 hours before hiring their cars. This process needs to be completed each time you hire a car

Please take this passcode with you along with your car hire voucher, driving licence and credit card to enable you to pick up your vehicle

If my flight is delayed, how will this affect my transfer?

Your transfer agent will have a record of your flight number and will check this for delays on your flight, if your flight is delayed they will try to make the necessary arrangements to collect you from your delayed flight. Should you have any further questions, please contact us via our online form.
 

 

Can I take a Pushchair/Car Seat on my flight?

Generally, pushchairs will be tagged at the bag drop desk, and will then need to be surrendered to the airport handling agent when you board your flight. You will then be required collect it from the baggage claim at your destination airport.

If you require further clarification, please complete a help request form and we'll get back to you with the correct information.

Can I book seats, extra legroom seats or upgrade?

Airlines will provide you with a variety of optional extras, such as the option to pre book/upgrade your seats in advance.

Please complete our help request form to arrange any extras.

Why doesn't the hotel have my details?

We understand you may wish to contact your accommodation directly before you travel. Please do not worry if your hotel is unable to locate your booking in your name.

As Teletext Holidays acts as an agent for your booking, passengers details are not passed to the hotel until approximately 28 days prior to your arrival by the supplier hence why the hotel are unable to confirm your reservation to you. Please be assured your reservation is confirmed with our supplier.
If you have any further queries about your details please fill in a Help Request form and we'll be happy to help.

Can I make a special request?

If you have any special requests, please submit a Booking Help Request under the request type 'General Query' and we'll contact our suppliers for you.
It's important to note that requests are not always guaranteed and are subject to availability during your stay.

What's included in a Full board hotel?

Full Board means that breakfast, lunch and evening meals are included in the price but any drinks will cost you extra.

This is perfect for people who prefer to experience the surrounding night life after dinner.

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the

opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated

24 hour helpline.

Emergency Tel No: 0207 741 1303

What are your booking conditions?

Please click here to see our terms and conditions:

https://www.teletextholidays.co.uk/terms-and-conditions

What is NOT included in my price?

  • In-flight refreshment
  • Excursions and other personal expenditure
  • Holiday insurance
  • Additional charges for rooms, meals or under-occupancy in apartments
  • Charges for pre-bookable items such as transfers, welcome packs, taxi transfers, creche services, baby buggies, toddler packs etc
  • Charges that hotels or apartments may make for facilities such as cots, sunbeds, sauna, tennis courts and equipment, porters, etc
  • Excess baggage, and the transport of any sporting equipment including skis (please note, baggage is not included as standard.)
  • Deposits requested on arrival by some apartment/villa owner
  • Arrival/departure taxes imposed by your destination country that are payable locally in cash
  • Cost of visas or inoculations, where necessary.
  • Resort Fees

Latest Sharm El Sheikh Update

For the latest travel updates for Sharm El Sheikh please click here.

easyJet

For the latest information about travel with EasyJet to Sharm El Sheikh please click here.

Thomas Cook Airlines

For the latest travel updates to Sharm El Sheikh please check directly with the airline by clicking here.

Thomson Airways 

Click here for the latest travel updates directly from Thomson Airways for travel to Sharm El Sheikh.

 

Where do I collect my transfer from?

You can find your arrival and return transfer instructions on your transfer voucher forwarded to you upon receipt of the full balance on your booking. 

Please note that in most cases, it is very important to re confirm your return transfer via phone or email. Please follow all instructions carefully with regards to reconfirmation on your transfer voucher.

Can I take Sports Equipment on my Flight?

Most airlines allow items such as golf clubs, surf boards and skis, to be carried at an additional charge. 

Do you offer Package holidays?

Bookings are arranged by Truly Travel Ltd (a member of the TTA (U6466)), under the trading name Teletext Holidays unless otherwise stated. Products and prices are subject to availability and Truly Travel Ltd’s and the applicable supplier(s) terms & conditions, and you must read these carefully before making any booking.  Each travel service is priced separately and independently, creating direct and separate contracts between you and the applicable supplier/principal(s). We are not a party to any such contract. However, where you book a “Multi-Contract Package” as defined in our Terms & Conditions, we shall accept responsibility for your booking as the “organiser” under the Package Travel & Linked Travel Arrangements Regulations 2018. This does not affect our agency status. Please see our booking conditions for further information https://www.teletextholidays.co.uk/terms-and-conditions .Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate.

 

What is a promo room?

A promo room is a special room rate, which we can offer sometimes giving you better value for your money.

Please note a promo room does not mean an upgraded room.

How does your star rating system for hotels work?

All ratings shown on our website are those of the supplier and may not be the official classification. We cannot guarantee the accuracy of any ratings given.

What's included in a Full board hotel?

Full Board means that breakfast, lunch and evening meals are included in the price but any drinks will cost you extra.

This is perfect for people who prefer to experience the surrounding night life after dinner.

Review Draw

Terms & Conditions: 
  1. The prize draw is open to people aged 18 and over who provide a valid Teletext booking reference number after completing a review.
  2. Your entry and any information submitted by you must be personal to and relate specifically to you. You warrant that your entry and all information which you submit and/or distribute will not infringe the intellectual property, privacy or any other rights of any third party, and will not contain anything which is offensive, defamatory, obscene, indecent, harassing or threatening. In addition, you warrant that you have permission to use or feature any people, content or other material contained within your entry. Teletext Ltd reserves the right to screen, filter and/or monitor entries for this purpose and remove any that may be considered offensive suspicious or fraudulent.
  3. Entrants into the Prize Draw shall be deemed to have accepted these Terms and Conditions.
  4. Only one review / entry per booking.
  5. The closing date of the Prize Draw will be the last day of each month.
  6. One winner will be selected at random from the pool of reviews received in accordance with these Terms and Conditions and will be notified within 24 hours of selection.
  7. The winner will receive a £50 Love2Shop voucher. 
  8. These rules are governed by English law.
  9. If you require any further information you can email teamteletext@teletext.co.uk
  10. The promoter of the competition is: Teletext Ltd, 2 Vine Street, Uxbridge, UB8 1QE
  11. Teletext Ltd reserves the right to refuse any entry that is believed to be in breach of the Terms and Conditions.
  12. Teletext Ltd reserves the right to amend terms and conditions of the promotion at any time.

Updated: 14 Jan 2020

 

Malta Environmental Tax

If you are travelling to the Malta from the 1st June 2016 you will need to pay environmental contribution tax, this has been introduced by the government of Malta to help environmental and tourism improvements.

The tax will be collected when you arrive at your accommodation, the tax is 0.50 EURO per person per night and is capped at 5.00 EURO per stay, children under 18 won’t have to pay the tax.

 

 

Ryan Air – Mandatory Pre-Booked seats for adults travelling with children

It is mandatory for an adult travelling with children under 12 (excl. infants) to purchase a seat so that the children in their booking get a free reserved seat. A maximum of four children for every one adult on the booking will get a free reserved seat.

This way adults can choose where to seat their children. This will also allow adults to check-in for their flight 60 days before departure. It will not be mandatory for any other adults or teenagers in the booking to reserve a seat; however they may choose to do so. 

For further information please click here

 

India travel advice: 500 and INR 1000 rupee notes abolished

On Wednesday 08 November 2016 the Government of India announced INR 500 and INR 1000 rupee notes issued by the Reserve Bank of India are not valid from 09 Nov 2016 at 12:00 AM.  You can exchange your Rs. 500 and 1000 rupees note from your nearest bank branch before Dec 30 to New 500 rupee note and New 2000 rupees note.

Help

Complaints

 

Our 3 Step complaints procedure

 

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated

24 hour helpline.

Emergency Tel No: 0207 741 1303

 

Step 1

If you’ve booked but not yet travelled….

1) Chat online during our business hours 9 am to 6 pm Monday to Sunday by clicking on the chat icon bottom right corner of this page

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0207 741 1305

We have a dedicated team of Customer Service Advisors who are here to help.

On your return from holiday

We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor, 2 Vine Street, Uxbridge, UB8 1QE or you can submit your complaint by clicking the link to our Complaint Form.

You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.

We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.

Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.

Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.

The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.

 

Step 2

Unhappy with our response?

Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can submit your further comments by clicking the link to our Complaint Form and we’ll ensure your case is reviewed with our Management team.

Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

 

Step 3

If you are still not happy…

In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above.  Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk

The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.

 

Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

Complaints

Complaints

 

Our 3 Step complaints procedure

 

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated

24 hour helpline.

Emergency Tel No: 0207 741 1303

 

Step 1

If you’ve booked but not yet travelled….

1) Chat online during our business hours 9 am to 6 pm Monday to Sunday by clicking on the chat icon bottom right corner of this page

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0207 741 1305

We have a dedicated team of Customer Service Advisors who are here to help.

On your return from holiday

We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 1st Floor, 192 – 198 Vauxhall Bridge Road, London, SW1V 1DX or you can submit your complaint by clicking the link to our Complaint Form.

You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.

We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.

Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.

Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.

The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.

 

Step 2

Unhappy with our response?

Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can submit your further comments by clicking the link to our Complaint Form and we’ll ensure your case is reviewed with our Management team.

Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

 

Step 3

If you are still not happy…

In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above.  Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk

The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.

 

Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

On Holiday

Complaints

 

Our 3 Step complaints procedure

 

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated

24 hour helpline.

Emergency Tel No: 0207 741 1303

 

Step 1

If you’ve booked but not yet travelled….

1) Chat online during our business hours 9 am to 6 pm Monday to Sunday by clicking on the chat icon bottom right corner of this page

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0207 741 1305

We have a dedicated team of Customer Service Advisors who are here to help.

On your return from holiday

We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor, 2 Vine Street, Uxbridge, UB8 1QE or you can submit your complaint by clicking the link to our Complaint Form.

You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.

We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.

Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.

Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.

The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.

 

Step 2

Unhappy with our response?

Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can submit your further comments by clicking the link to our Complaint Form and we’ll ensure your case is reviewed with our Management team.

Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

 

Step 3

If you are still not happy…

In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above.  Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk

The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.

 

Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

In Resort

Complaints

 

Our 3 Step complaints procedure

 

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated

24 hour helpline.

Emergency Tel No: 0207 741 1303

 

Step 1

If you’ve booked but not yet travelled….

1) Chat online during our business hours 9 am to 6 pm Monday to Sunday by clicking on the chat icon bottom right corner of this page

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0207 741 1305

We have a dedicated team of Customer Service Advisors who are here to help.

On your return from holiday

We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor, 2 Vine Street, Uxbridge, UB8 1QE or you can submit your complaint by clicking the link to our Complaint Form.

You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.

We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.

Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.

Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.

The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.

 

Step 2

Unhappy with our response?

Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can submit your further comments by clicking the link to our Complaint Form and we’ll ensure your case is reviewed with our Management team.

Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

 

Step 3

If you are still not happy…

In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above.  Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk

The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.

 

Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

Emergency

Complaints

 

Our 3 Step complaints procedure

 

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated

24 hour helpline.

Emergency Tel No: 0207 741 1303

 

Step 1

If you’ve booked but not yet travelled….

1) Chat online during our business hours 9 am to 6 pm Monday to Sunday by clicking on the chat icon bottom right corner of this page

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0207 741 1305

We have a dedicated team of Customer Service Advisors who are here to help.

On your return from holiday

We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor, 2 Vine Street, Uxbridge, UB8 1QE or you can submit your complaint by clicking the link to our Complaint Form.

You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.

We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.

Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.

Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.

The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.

 

Step 2

Unhappy with our response?

Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can submit your further comments by clicking the link to our Complaint Form and we’ll ensure your case is reviewed with our Management team.

Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

 

Step 3

If you are still not happy…

In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above.  Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk

The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.

 

Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

Contact

Complaints

 

Our 3 Step complaints procedure

 

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated

24 hour helpline.

Emergency Tel No: 0207 741 1303

 

Step 1

If you’ve booked but not yet travelled….

1) Chat online during our business hours 9 am to 6 pm Monday to Sunday by clicking on the chat icon bottom right corner of this page

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0207 741 1305

We have a dedicated team of Customer Service Advisors who are here to help.

On your return from holiday

We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 1st Floor, 192 – 198 Vauxhall Bridge Road, London, SW1V 1DX or you can submit your complaint by clicking the link to our Complaint Form.

You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.

We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.

Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.

Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.

The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.

 

Step 2

Unhappy with our response?

Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can submit your further comments by clicking the link to our Complaint Form and we’ll ensure your case is reviewed with our Management team.

Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

 

Step 3

If you are still not happy…

In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above.  Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk

The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.

 

Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

API

 

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 48 hours and up to 2 hours prior to departure. If seats are pre-booked check-in opens 60 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

TUI

Olympic Holidays

Balkan Holidays

Vueling

Fly Be

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking  This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.

If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

 

Check-In

 

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 48 hours and up to 2 hours prior to departure. If seats are pre-booked check-in opens 60 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

TUI

 

Olympic Holidays

Balkan Holidays

Vueling

Fly Be

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking  This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.

If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

Check In

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 48 hours and up to 2 hours prior to departure. If seats are pre-booked check-in opens 60 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

TUI

Olympic Holidays

Balkan Holidays

Vueling

Fly Be

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking  This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.

If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

E-Tickets

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 48 hours and up to 2 hours prior to departure. If seats are pre-booked check-in opens 60 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

TUI

Olympic Holidays

Balkan Holidays

Vueling

Fly Be

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking  This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.

If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

Tickets

 

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 48 hours and up to 2 hours prior to departure. If seats are pre-booked check-in opens 60 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

TUI

Olympic Holidays

Balkan Holidays

Vueling

Fly Be

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking  This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.

If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

Boarding Passes

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 48 hours and up to 2 hours prior to departure. If seats are pre-booked check-in opens 60 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

TUI

Olympic Holidays

Balkan Holidays

Vueling

Fly Be

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking  This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.

If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

Flight

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 48 hours and up to 2 hours prior to departure. If seats are pre-booked check-in opens 60 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

TUI

Olympic Holidays

Balkan Holidays

Vueling

Fly Be

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking  This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.

If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

 

Ryan Air

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 48 hours and up to 2 hours prior to departure. If seats are pre-booked check-in opens 60 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

 

TUI

Olympic Holidays

Balkan Holidays

Vueling

Fly Be

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking  This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.

If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

Easyjet

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 48 hours and up to 2 hours prior to departure. If seats are pre-booked check-in opens 60 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

TUI

Olympic Holidays

Balkan Holidays

Vueling

Fly Be

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking  This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.

If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

RyanAir

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 48 hours and up to 2 hours prior to departure. If seats are pre-booked check-in opens 60 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

TUI

Olympic Holidays

Balkan Holidays

Vueling

Fly Be

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking  This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.

If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

Passport & Visas

All information provided relates to British citizens who hold or are entitled to apply for a British passport. If you are not a British citizen and do not hold a British passport, you must make your own enquiries as to the applicable requirements. All customers who make a booking are required to hold a current 10 year passport. We will not be held responsible for any loss or delay that may occur as a result of the passport or visa not being produced for travel. The carriage of passengers and their baggage is subject to provisions of the applicable international conventions such as the Montreal Convention, national legislation and the carrier’s conditions of carriage. Your specific passport and visa requirements, and other immigration requirements are your sole responsibility and you should confirm these with the relevant embassies and/or consulates of the countries through or to which you are planning to travel. 

Visa requirements can differ between countries and may change.

We recommend you look at the Foreign Travel Advice section of the Foreign & Commonwealth Office website prior to confirming your booking and travelling abroad: www.fco.gov.uk to check general visa, passport and health and safety information prior to booking. We also recommend that you contact your destination's embassy website for further information. It is your responsibility to make sure you arrange your visa and that you have the correct documentation to allow entry, and travel to, from and including any stopovers, the country you are visiting.

 

USA Temporary Immigration Measures

 

Updated:

6 March 2017

Entry Requirements Section - Introduction of new immigration measures on 16 March 2017 for nationals of Iran, Libya, Somalia, Sudan, Syria and Yemen

For further information and current updates please click here

Additional airline security measures on some routes travelling to the UK

 

Published:

21 March 2017

 

Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.

 

For further information please visit the FCO website by clicking here.

ID Proof


As part of our late booking procedures we need to protect ourselves and our customers from fraud therefore we must carry out identity verification to confirm that customers are the genuine owner of the card used to make their payment. We use a number of electronic checks to confirm your identity but unfortunately, for late bookings these checks are not perfect.

 

Our verification process is simple and we require a copy of:

 

·         Your utility bill showing name and address or a copy of your driving licence as proof of address. 

And 

·         A copy of your passport to verify your identity. 

 

Please upload your ID proofs securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking once verification has been completed these ID proofs are destroyed. 

 

Amending or cancelling your booking

We understand that sometimes you may need to cancel or amend your booking.

For amendments, we will do our utmost to accommodate your requests but it may not always be possible. Any requests for amendments must be made in writing from the person who made the booking. Amendments can only be accepted in accordance with the terms and conditions of the Supplier/Principal. We will charge an administration fee of £25 per person and any further cost we incur in making this alteration.

Please note that certain travel arrangements may not be changeable after a reservation has been made and any amendment request could incur a cancellation charge of up to 100% of that part of the arrangements. If amendments are required within 12 weeks of departure cancellation charges may apply in addition to an administration charge of up to £50 per person, charged by the Supplier/Principal in addition to our own administration charge and costs.

Any cancellation request must also sent to us in writing and will not take effect until received by us. Cancellations can only be accepted in accordance with the terms and conditions of the Supplier/Principal, which can vary. If you cancel your booking, the Supplier/Principal may charge the cancellation charges outlined in their terms and conditions (which may be 100% of the cost of the travel arrangements).

 

Contact Us

 

To find out the charges you will incur should you need to make an amendment or to cancel your booking, please complete our online form by clicking here and we’ll get back to you as soon as we can.

We are unable to detail specific charges here as they do vary according to each supplier.

Amendments

To find out the charges you will incur should you need to make an amendment or to cancel your booking, please complete our online form by clicking here and we’ll get back to you as soon as we can. You can also chat with one of our Live Chat agents. 

We are unable to detail specific charges here as they do vary according to each supplier.

I want to cancel my booking

To find out the charges you will incur should you need to make an amendment or to cancel your booking, please complete our online form by clicking here and we’ll get back to you as soon as we can. You can also chat with one of our Live Chat agents. 

We are unable to detail specific charges here as they do vary according to each supplier.

I want to amend my booking

To find out the charges you will incur should you need to make an amendment or to cancel your booking, please complete our online form by clicking here and we’ll get back to you as soon as we can. You can also chat with one of our Live Chat agents. 

We are unable to detail specific charges here as they do vary according to each supplier.

Customer Support Telephone Number

Complaints

 

Our 3 Step complaints procedure

 

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated

24 hour helpline.

Emergency Tel No: 0207 741 1303

 

Step 1

If you’ve booked but not yet travelled….

1) Chat online during our business hours 9 am to 6 pm Monday to Sunday by clicking on the chat icon bottom right corner of this page

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0207 741 1305

We have a dedicated team of Customer Service Advisors who are here to help.

On your return from holiday

We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor, 2 Vine Street, Uxbridge, UB8 1QE or you can submit your complaint by clicking the link to our Complaint Form.

You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.

We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.

Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.

Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.

The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.

 

Step 2

Unhappy with our response?

Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can submit your further comments by clicking the link to our Complaint Form and we’ll ensure your case is reviewed with our Management team.

Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

 

Step 3

If you are still not happy…

In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above.  Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk

The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.

 

Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

Additional airline security measures on some routes travelling to the UK

Updated:

             21 March 2017

 

Latest Update:

 

Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia.

 

For the latest update please follow this link to the Foreign & Commonwealth Office (FCO) website. 

Help

If you’ve booked but not yet travelled….

1) Chat online during our business hours 9 am to 6 pm Monday to Sunday by clicking on the chat icon bottom right corner of this page

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0207 741 1305 we are open from 8am to 9pm Monday to Sunday

We have a dedicated team of Customer Service Advisors who are here to help.

Contact us

If you’ve booked but not yet travelled….

1) Chat online during our business hours 9 am to 6 pm Monday to Sunday by clicking on the chat icon bottom right corner of this page

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0207 741 1305 we are open from 9am to 6pm Monday to Sunday

We have a dedicated team of Customer Service Advisors who are here to help.

Opening Hours

If you’ve booked but not yet travelled….

1) Chat online during our business hours 9 am to 6 pm Monday to Sunday by clicking on the chat icon bottom right corner of this page

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0207 741 1305 we are open from 9am to 6pm Monday to Sunday

We have a dedicated team of Customer Service Advisors who are here to help.

Mexico Environmental Tax

From the 1st September 2017 tourists staying overnight in Mexico will be charged an environmental tax levied by the local government. This tax is not included in the price of your accommodation and will be charged upon arrival at your chosen holiday accommodation. The cost is approx $1 per room per night.

 

Additional airline security measures on some routes travelling to the UK - Turkey

Published:

21 March 2017

 

Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.

 

For further information please visit the FCO website by clicking here.

Additional airline security measures on some routes travelling to the UK - Lebanon

Published:

21 March 2017

 

Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.

 

For further information please visit the FCO website by clicking here.

Additional airline security measures on some routes travelling to the UK - Egypt

Published:

21 March 2017

 

Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.

 

For further information please visit the FCO website by clicking here.

Additional airline security measures on some routes travelling to the UK - Saudi Arabia

Published:

21 March 2017

 

Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.

 

For further information please visit the FCO website by clicking here.

Additional airline security measures on some routes travelling to the UK - Jordan

Published:

21 March 2017

 

Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.

 

For further information please visit the FCO website by clicking here.

Additional airline security measures on some routes travelling to the UK - Tunisia

Published:

21 March 2017

 

Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.

 

For further information please visit the FCO website by clicking here.

Ryanair Hand Luggage Policy

As of January 01st November 2018 you can only bring 1 small bag on board unless you purchase Priority & 2 Cabin Bags.

 

If you have not purchased Priority you are only permitted to bring 1 small bag 40x20x25cm on board. Please click here for further information. 

Tunisia Holiday Tax

A holiday tax will applied to all tourists staying in Tunisian hotels from 1st January 2018, regardless of their nationality. The tax will only apply to adults aged 12 years old and above. The tax is based on the star rating of the hotel and the length of stay, and set to:

 

·         3 Tunisian Dinars per adult per night staying in 5* and 4* Hotels

·         2 Tunisian Dinars per adult per night staying in 3* Hotels

·         1 Tunisian Dinar per adult per night staying in 2* Hotels

·         Stays exceeding 7 nights are capped to a maximum of 7 night’s tax.

Balearic Tourism Tax

From the 1st of May 2018 tourists staying overnight in the Balearic Islands will be charged an increased Eco-tax levied by the local government. This tax is not included in the price of your accommodation and will be charged upon arrival at your chosen holiday accommodation.

Children under the age of 16 do not pay the tax. Long-term holiday makers will have a 50% discount on the tax starting from the 9th day of their stay at the same accommodation.

 

Types of EstablishmentsEuro per pax/day (VAT incl) High Season (May 1st - October 31th)Euro per pax/day (VAT incl) Low Season (November 1st - April 30th)
5 Star and 4 Star  Properties4,401,10
3 Star Properties3,300,83
1 Star and 2 Star Properties2,200,55

 

Porto, Portugal Tourism Tax

From the 1st of March 2018 tourists staying overnight in Porto, Portugal will be charged a tourism tax. This tax is not applicable to reservations made prior to this date.

Tourists staying in Porto are required to pay a tax. This tax is paid per person, per night the minimum amount being 2 euros. The tax is applicable to hotel guests aged over 13 years, this tax will be collected by the accommodation on arrival.

 

Administration Fee

An administration fee of £4.95 (which covers our admin costs for managing payments on the telephone) will be payable at the time you call and will be added to each payment made on the phone.

Check-in Information

Select from the following flight suppliers for your check-in information:

Easyjet

Ryanair

Jet2

Wizz Air

Norwegian

Gold Medal, The Holiday Team, British Airways, Teleticket, Olympic Holidays or Balkan Holidays

TUI Fly, Thomas Cook Airlines,Pegasus, Aer Lingus or Vueling

 

Easyjet Check-in Information

You will need to check-in online. You can do this from 30 days and up to 2 hours before your outbound flight departs. Please follow the steps below to check-in and get your boarding passes:

Easyjet Online Check-in

  1. Visit http://www.easyjet.com/en
  2. Click ‘CHECK-IN ONLINE’ at the top right of the page.
  3. Enter your surname and the booking reference, click to confirm you have all your passengers’ permission to check-in for them and then click ‘CHECK-IN NOW’.
  4. You’ll see a list of the outward and return flights and each passenger. Under each passenger name, it will show that you need to add Advance Passenger Information. You will be asked to provide for each passenger:
    • Document (Passport)
    • Document Number (Passport number)
    • Expiry date
    • Country of Issue
    • Nationality
    • Date of Birth
    • Gender

Once these have been completed for each passenger travelling, click ‘CHECK-IN ALL PASSENGERS’.

  1. Print a copy of each boarding pass. You should have one boarding pass for each passenger for the outward flight and one per passenger for the return flight.

 

Ryanair Check-in Information

You will need to check-in online. If you have booked your seats, you can do this from 30 days and up to 2 hours before your outbound flight departs. If you have not booked your seats, you can do this from 2 days and up to 2 hours before your flight departs.

Please follow the steps below to check-in and get your boarding passes:

Ryanair Online Check-in

  1. Visit http://www.ryanair.com
  2. Click ‘MANAGE MY BOOKING’ tab at the top of the page
  3. Click on ‘ONLINE CHECK-IN’ (Retrieve booking)
  4. Go to the ‘Retrieve my booking’ section and change the selection to Option 2 (Reservation Number)
  5. Enter your Ryan Air Reservation Number as shown on your online check-in/eticket document along with the email address you provided at the time of booking then click ‘Go”
  6. You will be asked to ‘ADD PASSENGER DETAILS’. As you select each passenger, you will need to add
    • Nationality
    • Date of Birth
    • Document (Passport)
    • Document Number (Passport number)
    • Country of Issue and Expiry date (of each passport)

Once these have been completed for each passenger travelling, click ‘ONLINE CHECK-IN’.

  1. You’ll now see a summary of your flight details and a list of passenger names. Check these are correct and click ‘SELECT ALL’ to create boarding passes for all passengers.
  2. Print a copy of each boarding pass and take these with you to the airport. You should have one boarding pass for each passenger for the outward flight and one per passenger for the return flight.

 

Jet2 Check-in Information

You will need to check-in online, upload your API details and print your boarding passes directly on the airlines website. Online check-in opens a maximum of 30 days and a minimum of 2 hours before your flight departs.

Please follow the steps below to check-in and get your boarding passes. Please note, you will need your airline reference number which can be found on your flight confirmation/invoice.

Jet2 Online Check-in

  1. Visit http://www.jet2.com
  2. Select 'Check-In Online' at the top right hand of the page
  3. Enter your flight reference number followed by the lead passenger surname into the check-in tab and then proceed to 'find booking'
  4. Once you have accessed the flight summary page, please select 'Check-In Status' which can be found next to the passenger names. Your next step will be to add the API information for all passengers. This will need to be completed before continuing
  5. Once this is complete, please continue with the steps which will allow you to complete check-in and print all your boarding passes

Your boarding passes will include both outbound and inbound journeys. Luggage allowance (including dimensions) will appear on the boarding passes.

Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations (the only exclusion to this is that we don't need to know if you add pre booked seats or additional luggage)

 

Wizz Air Check-in Information

You will need to check-in online, upload your API details and print your boarding passes directly on the airlines website. Online check-in opens a maximum of 30 days and a minimum of 3 hours before your flight departs.

Please follow the steps below to check in and get your boarding passes. Please note, you will need your airline reference number which can be found on your flight confirmation/invoice

Wizz Air Online Check-in

  1. Visit https://wizzair.com/en-GB/useful_information/web_check-in
  2. Please select 'click here to check in online'
  3. A check-in box should now appear. Please enter your flight reference number followed by the lead passenger surname and then select 'find booking'
  4. Once you have accessed the passenger information page, continue with 'web check-in'. Please note that one of the last steps will be to add API information for all passengers before completing your check-in
  5. Once all the steps are complete, please print the boarding passes for all passengers

Your boarding passes will include both outbound and inbound journeys. Luggage allowance (including dimensions) will appear on the boarding passes.

Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations (the only exclusion to this is that we don't need to know if you add pre-booked seats or additional luggage)

 

Norwegian Check-in Information

You will need to check-in online, upload your API details and print your boarding passes directly on the airlines website. Online check-in opens 24 hours before your scheduled flight departure

Please follow the steps below to check in and get your boarding passes. Please note, you will need your airline reference number which can be found on your flight confirmation/invoice

Norwegian Online Check-in

  1. Visit https://www.norwegian.com/ssl/uk/customer-services/my-norwegian/reslookup/
  2. Where it says 'Submit travel details' you will need to enter your flight reference number, followed by the lead passenger surname
  3. Once you have accessed the flight summary page you will notice a 'security notice' under trip summary at the top of the page
  4. Click 'Register passport information' and enter your API details. Once completed select 'Send passenger information'
  5. Select the 'Check-in' option under reservation details
  6. Once this is complete, select 'print boarding card' for each passenger

Your boarding passes will include both outbound and inbound journeys. Luggage allowance (including dimensions) will appear on the boarding passes

Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations (the only exclusion to this is that we don’t need to know if you add pre booked seats or additional luggage).

 

Gold Medal, The Holiday Team, British Airways, Teleticket, Olympic Holidays or Balkan Holidays

Submit your Advance Passenger Information:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline. This information needs to be provided for all passengers including children and infants:

  1. Your full name as shown on your passport and your date of birth
  2. Your passport number and your passport’s expiry date
  3. The date and place the passport was issued
  4. Your nationality

Once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking  This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.

TUI Fly, Thomas Cook Airlines, Pegasus, Aer Lingus or Vueling

Provide your Advance Passenger Information when you check in:

Advance Passenger Information should be provided directly to these airlines at the check-in desk at the airport. Please allow plenty of extra time to check-in at the desk.

Your boarding passes can be collected at the check-in desk when you provide the Airline Reference Number, which is shown above.

 

Travel Aware - Staying Safe and Healthy Abroad

The Foreign & Commonwealth Office and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad.

For the latest travel advice from the Foreign & Commonwealth Office along with security and local laws, passport and visa information click www.gov.uk/travelaware and follow @FCOtravel and https://www.gov.uk/foreign-travel-advice and Facebook.com/FCOtravel

For more information please see www.teletextholidays.co.uk/help

Keep up to date with current travel health news by visiting www.travelhealthpro.org.uk

Please note the advice can change so check regularly for updates.

 

Latest Monacco Coronavirus Update

UPDATE: 14 AUGUST 2020

IMPORTANT UPDATE REGARDING TRAVEL TO MONACCO

 

Further FCO advice was released last night and as of 22:00 last night (13 August 2020) the FCO advise against all but essential travel to Monacco.

 

1) CUSTOMERS TRAVELLING TO MONACCO

The Government has changed their advice and are advising against all but essential travel to Monacco. If you decide to continue your journey it will be against Foreign Office advice. Some flights have been cancelled so you should contact your airline to check if your flight is still operating as scheduled. If you wish to cancel your holiday we will try to amend your holiday for a future date, or we will cancel your booking and provide you with a credit note. If you do decide to travel whilst the FCO advice against travel persists, you will be subject to a 14 day quarantine on your return to the UK.

We are working through bookings in order of departure date to advise on your options, so please wait to be contacted as our lines are exceptionally busy.

 

2) CUSTOMERS IN RESORT - MONACCO

If you are arriving home from Monacco on or after Saturday 15 August 2020 you will need to quarantine for 14 days when you return, in line with changes made overnight by UK Government.

For information directly from the Foreign Office on travel to one of these destinations, please visit the below link and search using the name of your destination.

https://www.gov.uk/foreign-travel-advice/

 

Wizz Air - Latest travel information

From 1 November, all passengers will be entitled to bring one free carry-on bag up to a size of 40 x 30 x 20 cm on-board. Passengers who have purchased WIZZ Priority will be permitted to bring an extra trolley bag up to a size of 55 x 40 x 23 cm. Additionally, Wizz Air is introducing a new type of checked in bag with a 10 kg allowance, besides the existing 20 and 32 kg options.

Purchases can be made in line with new cabin bag policy from the 10 October 2018 for travel on/after 1 November.
For customers travelling on or after 1 November 2018 who have purchased their tickets before 10 October without WIZZ priority, the booking will be upgraded with a free 10 kg checked-in bag. For customers who already have purchased a 20 or 32 kg checked-in bag, a WIZZ Priority upgrade will be added to their booking.

For further information please click here.

 

How will Brexit affect my holiday?

Updated 31 December 2020

With a Brexit deal now completed and backed by Parliament, please see below a guide to the changes Brexit will bring to our European holidays.

This information is to help you to ensure you are as prepared as possible however, please note it is your responsibility to be aware of and follow all rules and regulations in place. We have also provided a link below to the Government website which should be checked regularly for any changes or updates.

Passport expiration:

Please ensure each person travelling has a passport that:

  • Is valid for a minimum of at least 6 months

  • Is less than 10 years old

Travel insurance and the European Health Insurance Card (EHIC):

It is very important to ensure you have a valid travel insurance policy before travelling.

If you have a European Health Insurance Card (EHIC) it will be valid up until its expiry date.

Immigration:

As we leave the EU, UK passport holders will no longer be able to use lanes designated for EU Nationals (often shown as EU and EAA), and will need to use the lanes marked for travelers arriving from the rest of the world.

You may also be required to produce the following documentation on arrival:

  1. Proof of a valid return or onward journey

  1. Proof you have enough money for your stay

(Please note: Immigration could have a longer wait time than you would normally expect after the initial transition)

Driving in the EU:

If driving your own car, to have valid insurance you must obtain a physical Green Card from your insurance provider. This Green Card must be carried with you at all times whilst in the EU. You may be charged by your insurance company for this Green Card so it is advisable to apply a minimum of one month before your holiday.

You will also be required to display a GB sticker on your car.

Visas and length of stays:

You will not require a visa as a tourist and you will be able to stay for a total of 90 days in any 180 day period.

Will my flight operate:

Yes - as the UK and EU have ensured flights will continue to operate as normal.

Mobile roaming:

Roaming charges could change. Please check with your network provider to understand your data roaming policy and charges before you set off on holiday.

Please note:

You won't be able to take any products containing meat or milk into the EU. There are some exceptions like powdered baby milk and baby food. Please click the link below to find out more.

You must keep up to date with changes to European travel rules and regulations:

It is your responsibility to keep up to date with the very latest advice and information with regards travel rules and regulations. Please check the below link to the Government website regularly for any changes or updates.

https://www.gov.uk/visit-europe-1-january-2021​

Latest Thomas Cook Update

UPDATE – 16 OCTOBER 12:00

 

We have completed the review of bookings that were affected by the Thomas Cook collapse, departing up to *30 NOVEMBER 2019*. We are making great progress in reviewing bookings departing up to *31 DECEMBER 2019* and hope to move on to January 2020 departures soon. We thank you for your continued patience.

 

 

Can I trust Teletext Holidays?

YES! Teletext Holidays has been serving the UK holiday market now for nearly 30 years and has sent 100,000s of happy holidaymakers all over the world. Teletext Holidays are ATOL protected and TTA bonded giving complete peace of mind. 

Latest Malta Coronavirus Update

UPDATE: 14 AUGUST 2020

IMPORTANT UPDATE REGARDING TRAVEL TO MALTA

Further FCO advice was released last night and as of 22:00 last night (13 August 2020) the FCO advise against all but essential travel to Malta.

 

1) CUSTOMERS TRAVELLING TO MALTA

The Government has changed their advice and are advising against all but essential travel to Malta. If you decide to continue your journey it will be against Foreign Office advice. Some flights have been cancelled so you should contact your airline to check if your flight is still operating as scheduled. If you wish to cancel your holiday we will try to amend your holiday for a future date, or we will cancel your booking and provide you with a credit note. If you do decide to travel whilst the FCO advice against travel persists, you will be subject to a 14 day quarantine on your return to the UK.

We are working through bookings in order of departure date to advise on your options, so please wait to be contacted as our lines are exceptionally busy.

 

2) CUSTOMERS IN RESORT - MALTA

If you are arriving home from Malta on or after Saturday 15 August 2020 you will need to quarantine for 14 days when you return, in line with changes made overnight by UK Government.

 

For information directly from the Foreign Office on travel to one of these destinations, please visit the below link and search using the name of your destination.

https://www.gov.uk/foreign-travel-advice/

 

Latest Turkey Update

From 2nd March 2020, British nationals travelling to Turkey for tourist or business purposes will no longer need a visa for visits of up to 90 days in any 180-day period.

For further information please click here.

 

Latest Faro Update

Following the statement by the Faro City Council, from 1 March 2020, all reservations made to the municipality of Faro, with some exceptions, will have a mandatory fee to be charged for accommodation.

 

The tourist tax (1.50 €) will be applied to all guests, regardless of nationality or residence, aged 13 or over, per person and per night, up to a limit of 7 nights per stay.

 

For further information please click here.

 

 

Coronavirus – Latest update advise and Information – Updated 15th July 2020

Updated: 15th July 2020

 

Whilst we’re pleased to see that the Foreign and Commonwealth Office (FCO) advise has changed for a number of destinations from 10th July, allowing people to travel without the need for 14 days UK quarantine on their return, there are still a number of our customer’s holidays which are affected both before and after this date which we are currently working through.

 

We are working in departure date order and speaking with airlines and suppliers to get the latest information with regard to any flight schedule changes or changes at the hotel which have arisen as a result of the COVID-19 response required within each destination.

 

If your holiday has been affected, we will contact you as soon as we are advised of any changes to discuss options with you, in the meantime if you are contacted by your airline directly and want to discuss your accommodation with us, please contact us via our live chat facility on the website and we will be happy to assist you.

 

This is still an extremely busy time for us and your patience is very much appreciated at this time.

 

Most frequently asked questions:

 

Q: What are my options if my Holiday (Included Flight + Hotel) has been cancelled as a result of the Coronavirus outbreak?

A: If you would like to take a holiday later in the year we would be happy to rebook your holiday at a later date either this year or into 2021. 

We have negotiated a range of exclusive deals with suppliers and have some fantastic rates on holidays for Winter 2020 and Summer 2021 and will be waiving our amendment fees for anyone wishing to rebook. 

In order to give you time for all airlines and hotels to be fully on sale for next year, and in line with Travel Trust Association guidance, for customers who had purchased an ATOL protected “Package Holiday” with us (Includes Flight + Hotel) we are initially sending you an ATOL “Protected Refund Credit Note”. 

This Protected Refund Credit note will keep the ATOL or Topps protection (for our Irish customers) of your original booking attached to it, so your money is 100% protected up to the expiry date which will be detailed in your email. 

You will be able to exchange any unused parts of this Refund Credit Note for a cash refund after the date specified in your email, and we have set up a dedicated mailbox to manage these requests.

 

Q: What are my options if I purchased a hotel or transfer on its own and the booking has been cancelled as a result of the COVID-19 outbreak?

A: If you would like to take a holiday later in the year we would be happy to rebook your holiday at a later date either this year or into 2021. 

We have negotiated a range of exclusive deals with suppliers and have some fantastic rates on holidays for Winter 2020 and Summer 2021 and will be waiving our amendment fees for anyone wishing to rebook. 

In order to give you time for all hotels to be fully on sale for next year we are initially sending you a “Refund Credit Note” which where stated will be protected by us.

You will be able to exchange any unused parts of this Refund Credit Note after the date specified in your email for a cash refund, and we have set up a dedicated mailbox to manage these requests.

 

Q: What are my options if I purchased a Flight Only and the booking has been cancelled as a result of the COVID-19 outbreak?

A: If you would like to take a holiday later in the year we would be happy to rebook your holiday at a later date either this year or into 2021. 

In order to give you time for all airlines to be fully on sale for next year we are initially sending you a Refund Credit Notes which where stated will be protected by us.

You will be able to exchange any unused parts of this Refund Credit Note after the date specified in your email for a cash refund, and we have set up a dedicated mailbox to manage these requests.

 

Q: When will my credit note voucher be issued?

A: Your Protected Refund Credit Note or Refund Credit Note will be issued within 30 days of you receiving your cancellation email, however you do not need to wait until you’ve received this in order to rebook your holiday. 

If you find a holiday you would like to book using your voucher please contact us either on the dedicated phone number on your cancellation Email or by calling us using one of the phone numbers on our website. We will need your original holiday booking reference, date of departure and will ask you some security questions as part of the call.

 

Q: How long will I have to wait for my refund?

A: We are emailing details of our two stage refunds policy to individuals once we have cancelled their holiday with the airline and hotel suppliers.  You will find the date that you can claim your refund outlined within this email, we will start the refund process as soon as we receive your request, after this date, and anticipate completing the refund process within 14 days. 

Q: What should I do if my departure date is very close but I still haven’t heard from you?

A: We will be sending an email to all customers detailing their refund options, using the email address that was given to us at the time of booking. We are prioritising customers according to travel date proximity, if therefore you haven’t received an email from us and you are due to travel within 7 days please check that our email hasn’t gone into your SPAM account or contact us via our live chat found on our website.

 

Q: How will you get in touch with me regarding my booking affected by COVID-19?

A: If we need to cancel your holiday as a result of the coronavirus outbreak and resultant travel restrictions we will contact you using the email address you gave us at the time of booking. Please ensure you check your junk and spam folders as emails do sometimes find their way there.

 

Q: I want to cancel my holiday and its outside of your current cancellation dates, what should I do?

A: We do not recommend that you cancel your holiday at this stage as our normal booking conditions will apply and you may incur unnecessary cancellation charges which would not be recoverable.

We will of course continue to monitor the situation closely, keeping the FCO advice and our cancellation period under continual review, and will extend this period as and when appropriate.

We will be continuing to contact customers in date departure order to inform them of their options at this time and we ask our customers to be patient with us as we undertake this process.

Rest assured that no one will lose any of their money as a result of cancelled holidays due to COVID-19.

 

Q: My airline has told me they have processed my refund, so why haven’t you refunded me?

A: Unfortunately we are experiencing significant delays between airlines and hotels cancelling the holiday and actually sending the refund through to us due to the high volume of transactions involved. 

In some instances, despite cancelling your flight in their systems, airlines are sending us credit notes, which we are negotiating on your behalf to turn into cash so we can provide you with a refund. We are hoping to have this resolved by the refund date we will communicate to you in your cancellation email.

 

Q: Are your credit notes ATOL protected?

A: All our credit notes are protected. If you are sent a “Protected Refund Credit Note” this will be protected in line with your original ATOL protected holiday by the Travel Trust Association.

If you receive a Refund Credit Note, where stated this will be protected by us. 

 

Q: I can’t travel can I pass my credit note to someone else to use?

A: The credit notes that you are issued will be in the Lead Passengers name, this is the person who originally booked and paid for the holiday. The credit note is not transferable to any other member of the booking. 

 

Q: Will I have to pay an extra cost if I rebook?

A: We have some negotiated some great deals for our customers to rebook, however, If there is an additional cost to be paid once you chose your future holiday then this will become payable under our normal terms and conditions.

 

Q: Can I use the voucher to pay a future holiday I have already booked with you?

 A: Yes this is absolutely fine, please contact us and provide us with the booking reference that you would like us to apply the credit note to. 

There may be instances where the same airline may have to apply but we will discuss that with you on a case by case basis.

 

Information regarding resort and hotel facilities:

Please Note: 

Our hotels and resorts are reopening and, with that and in response to the ongoing COVID-19 pandemic, our accommodation suppliers may be required to implement various policies and procedures in an effort to limit the spread of COVID-19. 

You may find that, for the time being, some destinations, resorts and hotels will also have their own hygiene requirements and certain amenities will temporarily be limited or unavailable. Rest assured that these are simply precautionary measures and shouldn’t get in the way of you enjoying your stay

These policies and procedures are put in place for the safety of guests and may result in some facilities that are ordinarily provided being subject to restrictions, changes or otherwise not being available at all (this may particularly be the case during peak times, where certain facilities would otherwise be busy). 

Where we are able to, we will provide you with information about any such changes as soon as reasonably possible after we become aware of the same. Please also note that any change to the availability of facilities at your chosen accommodation arising as a result of the COVID-19 pandemic will not be classed as a ‘significant change’ to your booking. 

 

Mauritius Coronavirus Update

Updated: 11th March 2020

 

Please be informed that the Mauritius Government has introduced precautionary safety measures for travel to Mauritius.

● Non-resident travellers who come from or have been in transit in the following countries during the last 14 days will not be allowed to enter the Mauritian territory: Italy, Iran, and Republic of Korea.

● Travellers who have visited or been in transit in Singapore and Japan during the last 14 days will be screened and closely monitored upon arrival in Mauritius. 

Precautionary measures are being taken to protect the tourists visiting the island and the population in general.

For further information please follow the link to the FCO website.

 

Latest Flybe Update

Following the unfortunate recent collapse of Flybe please refer to the dedicated webpage that has been set up by the CAA to assist you https://www.caa.co.uk/News/Advice-to-UK-consumers-following-Flybe-entering-administration/

If you are yet to travel on holiday we will be contacting all customers using the telephone number on your booking to assist you in organising alternative arrangements in order of departure date.

We do understand this is a stressful time but please bear with us and we will contact you as soon as we can.

Turkey Coronavirus Update

Updated: 11th March 2020

 

Please be informed that the Turkish Government has introduced precautionary safety measures for travel.

Turkey has confirmed that passengers without Turkish residency permits will not be allowed to enter Turkey within 14 days of visiting China, South Korea, Iran, Iraq or Italy. If this doesn’t apply, you don’t need to do anything. Only if this applies to you please call our Customer Support team on 0207 741 1305 from 8am to 9pm Monday to Sunday and they will be able to assist you.

We are continuing to follow UK Foreign and Commonwealth Office (FCO) travel advice. On this basis, any changes or cancellations made will be in line with our and our suppliers Terms and Conditions.

 

Find up-to-date information about Turkey's reopening after the coronavirus lockdown on our Reopening hub.

Italy Coronavirus Update

Updated 11th March

With today’s news from the FCO regarding all but essential travel to the whole of Italy, we will contact all customers affected to discuss all available options, working in departure date order. We are working very hard in unprecedented circumstances and we appreciate your patience. We'll add more information as we receive it and keep you as up to date as possible.

At this current time, we are urging customers with holidays to Italy to speak to their travel insurance providers to see if they are able to claim back for the cost of their holiday.

If you do not have travel insurance, we are kindly requesting that you speak to your airline to try and request a refund for your flights. In the meantime, we can cancel any refundable elements (hotel, transfers etc.) and provide you with a refund for this.

For answers to the most commonly asked questions relating to Coronavirus, please click here.

 

Maldives Coronavirus Update

Updated: 12th March 2020

As a precautionary measure, the Government of Maldives has banned all persons who have been in the last 14 days to Mainland China (not including Hong Kong), Iran, South Korea (North Gyeongsang and South Gyeongsang Provinces), Italy and Bangladesh from entering or transiting through the Maldives. 

For further information please follow the link to the FCO website.

 

 

Jamaica Coronavirus Update

Updated:  11th March 2020

 

Please be informed that the Jamaican Ministry of Health has introduced precautionary safety measures for travel.

Travellers who have visited Italy, South Korea, Iran, Singapore, Spain, France and Germany in the last 14 days and who do not have permanent residency or marriage exemption in Jamaica will not be granted landing privileges at any of the country’s ports of entry.

Travellers who have permanent residence and marriage exemptions who have visited these countries in the last 14 days will be subject to a health assessment and quarantine. All travellers returning from these countries who have been granted landing privileges and who display any symptom of COVID-19, as per the case definition published by the Pan American Health Organization/World Health Organization, will be placed in immediate isolation at a health facility.

For further information please follow the link to the FCO website.

 

USA Coronavirus Update

Updated: 12th March 2020

Please be informed that the USA Government has introduced precautionary safety measures for travel to the United States.


For further information please follow the link to the FCO website.

 

India Coronavirus Update

Updated: 12th March 2020

The Government of India has announced that it will suspend all existing visas for India due to the ongoing outbreak of coronavirus (COVID-19). This change will come into effect from 12:00 GMT 13th March 2020 to 15th April 2020 at the port of departure. For more information see Visas and Health

 

Latest The Netherlands Coronavirus Update

UPDATE: 14 AUGUST 2020

IMPORTANT UPDATE REGARDING TRAVEL TO THE NETHERLANDS

 

Further FCO advice was released last night and as of 22:00 last night (13 August 2020) the FCO advise against all but essential travel to The Netherlands.

 

1) CUSTOMERS TRAVELLING TO THE NETHERLANDS

The Government has changed their advice and are advising against all but essential travel to The Netherlands. If you decide to continue your journey it will be against Foreign Office advice. Some flights have been cancelled so you should contact your airline to check if your flight is still operating as scheduled. If you wish to cancel your holiday we will try to amend your holiday for a future date, or we will cancel your booking and provide you with a credit note. If you do decide to travel whilst the FCO advice against travel persists, you will be subject to a 14 day quarantine on your return to the UK.

We are working through bookings in order of departure date to advise on your options, so please wait to be contacted as our lines are exceptionally busy.

 

2) CUSTOMERS IN RESORT - THE NETHERLANDS

If you are arriving home from The Netherlands on or after Saturday 15 August 2020 you will need to quarantine for 14 days when you return, in line with changes made overnight by UK Government.

For information directly from the Foreign Office on travel to one of these destinations, please visit the below link and search using the name of your destination.

https://www.gov.uk/foreign-travel-advice/

 

Czech Republic Coronavirus Update

Updated: 12th March 2020

On 12 March, the Czech government declared a 30-day State of Emergency in response. From midnight 13 March, (between Friday 13 March and Saturday 14 March), citizens from fifteen countries, including the UK, will not be permitted to enter the Czech Republic.

For further information please follow the link to the FCO website.

 

Latest Spain and Canary Islands Coronavirus Update - IMPORTANT UPDATES REGARDING TRAVEL TO SPAIN & CANARY ISLANDS – Updated 11th December 2020

Latest Spain and Canary Islands Coronavirus Update

UPDATE: 11 DECEMBER 2020

IMPORTANT FCDO UPDATE REGARDING TRAVEL TO SPAIN AND CANARY ISLANDS

The FCDO advises against all but essential travel to Spain, including the Balearic Islands but excluding the Canary Islands, based on the current assessment of COVID-19 risks.

If you are returning to the UK from the Canary Islands on or after 4am on 12 December, you will need to self-isolate on your return. You must still self-isolate if returning to the UK from any other part of Spain. Some exemptions apply. Check the latest guidance for England, Northern Ireland, Scotland and Wales.

Travel is subject to entry restrictions

On arrival, travellers entering Spain from the UK will not be required to self-isolate. However, from 23 November, all passengers (excluding children under the age of 6 years old) travelling to Spanish airports and ports from ‘risk’ countries (the website is in Spanish, the list of ‘at risk’ countries is at the end of the document), as determined by the European Centre for Disease Prevention & Control will be required to present a negative PCR (swab) test taken within no more than 72 hours prior to arrival, in order to enter the country. The UK is currently on the ‘risk’ countries list and passengers arriving from the UK are therefore subject to this requirement.

You should not use the NHS testing service to get a test in order to facilitate your travel to another country. You should arrange to take a private test.

You will also be subject to the additional three requirements at the point of entry:

  • it is mandatory for all passengers travelling by air or sea to Spain to fill out and sign an online Health Control Form 48 hours prior to travel, providing the Spanish Ministry of Health with:
  • contact information;
  • details of any known history of exposure to COVID-19; and
  • confirmation that you are able to provide evidence (electronically or hardcopy) that you have undertaken a PCR (swab) test taken no more than 72 hours prior to arrival and have tested negative for COVID-19.

You can do this on the Spain Travel Health website or downloadable app. On completion, you will be issued a personal and non-transferable QR code which you must show (electronically or hardcopy) at airport health controls on arrival.

  • temperature check
  • undergo a visual health assessment

Overland travellers to Spain are exempt from the above mentioned entry requirements and are therefore not currently required to present a PCR test or Health Control Form on entry by road or rail.

In addition to the nationwide requirement to provide a negative COVID-19 PCR (swab) test on entry to Spain, all travellers aged 6 years and over to the Canary Islands must present a negative COVID-19 test when checking-in to regulated tourist accommodation.

See Entry requirements for more information before you plan to travel.

Preparing for your return journey to the UK

If you’re returning to the UK from overseas, you will need to:

Please note this information may change. For further information from the Foreign Office on travel to this destination, please visit the below link.

https://www.gov.uk/foreign-travel-advice/spain

 

 

Latest France Coronavirus Update

UPDATE: 14 AUGUST 2020

IMPORTANT UPDATE REGARDING TRAVEL TO FRANCE

 

Further FCO advice was released last night and as of 22:00 last night (13 August 2020) the FCO advise against all but essential travel to France.

 

1) CUSTOMERS TRAVELLING TO FRANCE

The Government has changed their advice and are advising against all but essential travel to France. If you decide to continue your journey it will be against Foreign Office advice. Some flights have been cancelled so you should contact your airline to check if your flight is still operating as scheduled. If you wish to cancel your holiday we will try to amend your holiday for a future date, or we will cancel your booking and provide you with a credit note. If you do decide to travel whilst the FCO advice against travel persists, you will be subject to a 14 day quarantine on your return to the UK.

We are working through bookings in order of departure date to advise on your options, so please wait to be contacted as our lines are exceptionally busy.

 

2) CUSTOMERS IN RESORT - FRANCE

If you are arriving home from France on or after Saturday 15 August 2020 you will need to quarantine for 14 days when you return, in line with changes made overnight by UK Government.

 

For information directly from the Foreign Office on travel to one of these destinations, please visit the below link and search using the name of your destination.

https://www.gov.uk/foreign-travel-advice/

Poland Coronavirus Update

Updated: 14th March 2020

Foreign and Commonwealth Office (FCO) advise against all but essential travel to Poland, due to the announcement that Poland will close its borders from midnight on Saturday 14 March in response to the coronavirus pandemic. Any British travellers in the country who wish to leave by air or rail should make arrangements to do so before then. 

For further information please follow the link to the FCO website. 

Denmark Coronavirus Update

Updated: 14th March 2020

From Saturday 14 March, 12 noon, the Danish border will temporarily be closed for foreign nationals who do not have a recognised purpose for entering Denmark.

For further information please follow the link to the FCO website.

Cyprus Coronovirus Update

Updated: 14th March 2020

The Republic of Cyprus government has put in place a series of measures in response to the coronavirus (COVID-19) pandemic. You should comply with any additional screening measures put in place by the authorities.

For further information please follow the link to the FCO website. 

Tunisia Coronavirus Update

Updated: 14th March 2020

The Tunisian authorities have introduced a number of measures to limit the spread of the virus. You should comply with any additional screening measures put in place by the authorities.

For further information please follow the link to the FCO website.

Colombia Coronavirus Update

Updated: 15th March 2020

The Foreign and Commonwealth Office (FCO) advises against all but essential travel to Colombia due to restrictions imposed in response to coronavirus (COVID-19).

For further information please follow the link to the FCO website.

Argentina Coronavirus Update

Updated: 15th March 2020

The Foreign and Commonwealth Office (FCO) advise against all but essential travel to Argentina, due to travel restrictions implemented by the Argentine Government related to the coronavirus (COVID-19).

For further information please follow the link to the FCO website.

Peru Coronavirus Update

Updated: 15th March 2020

The Foreign and Commonwealth Office (FCO) advise against all but essential travel to Peru, due to the ongoing coronavirus.

For further information please follow the link to the FCO website.

Sri Lanka Coronavirus Update

Updated: 15th March 2020

The Sri Lankan Government has decided that people arriving from the UK, or having travelled through the UK, will not be allowed to enter Sri Lanka from midnight (1830 GMT) on 16 March. We therefore advise against all but essential travel if you are travelling from or via the UK.

For further information please follow the link to the FCO website.

Dominican Republic Coronavirus Update

Updated: 15th March 2020

The Foreign and Commonwealth Office (FCO) advise against all but essential travel to the Dominican Republic, due to travel restrictions imposed by the Dominican government in response to the coronavirus (COVID-19).

For further information please follow the link to the FCO website.

Morocco Coronavirus Update

Updated: 15th March 2020

The Foreign and Commonwealth Office (FCO) advise against all but essential travel to Morocco.

For further information please follow the link to the FCO website.

Find up-to-date information about Morocco's reopening after the coronavirus lockdown on our Reopening hub.

Portugal Coronavirus Update

Updated 16th March 2020

The Foreign and Commonwealth Office advise against all but essential travel to the archipelagos of Madeira and the Azores due to travel restrictions related to the coronavirus (COVID-19).

For further information please follow the link to the FCO website.

Find up-to-date information about Portugal's reopening after the coronavirus lockdown on our Reopening hub.

Austria Coronavirus Update

Updated 16th March 2020

The Austrian authorities have introduced a number of precautionary restrictions on travel and events in response to the coronavirus (COVID-19) pandemic. Ski resorts will close on 15 March in Tyrol, Salzburg and Vorarlberg provinces. Accommodation in the ski resorts will close on 16 March. In Tyrol, the villages of Ischgl, Galtuer, See, and Kappl in the Patznaun Valley, and St Anton am Arlberg are under quarantine for the next 14 days. Tourists will be allowed to leave.

For further information please follow the link to the FCO website.

 

United Arab Emirates Coronavirus Update

Updated: 16th March 2020

On 14 March the UAE announced new restrictions on travel stating that from 17 March, the UAE will temporarily suspend the issuance of all visas, with the exception of diplomatic passport holders. As of 15 March, we understand the UK is included in a list of countries for whom visa on arrival is still available but you should check with your travel provider before travel. Visitors and returning residents may be tested on arrival and be required to self-isolate.

For further information please follow the link to the FCO website.

Hungary Coronavirus Update

Updated: 16th March 2020

The FCO now advise against all but essential travel to Hungary due to travel restrictions implemented by the Hungarian authorities in response to the coronavirus (COVID-19)

For further information please follow the link to the FCO website.

 

Egypt Coronavirus Update

Updated: 17th March 2020

The FCO now advise against all but essential travel to Egypt due to the suspension of flights to and from Egypt from 19 March until 31 March

For further information please follow the link to the FCO website.

Find up-to-date information about Egypt's reopening after the coronavirus lockdown on our Reopening hub.

Bulgaria Coronavirus Update

Updated: 18th March 202

The Bulgarian authorities have declared a national state of emergency until 13 April and have put in place a series of measures in response to the coronavirus (COVID-19) pandemic. You should comply with any additional screening measures put in place by the authorities.

For further information please follow the link to the FCO website.

Greece Coronavirus Update

Updated: 18th March 2020

The Greek authorities have introduced a number of precautionary measures in response to the coronavirus (COVID-19) pandemic. You should comply with any additional screening measures put in place by the authorities.

For further information please follow the link to the FCO website.

Find up-to-date information about Greece's reopening after the coronavirus lockdown on our Reopening hub.

IMPORTANT NOTICE - Updated: 19th June 2020

Updated: 19th June 2020

 

The Foreign & Commonwealth Office (FCO) has provided an update, advising against travelling overseas for an indefinite period. This travel restriction may be removed at any time.

We have now cancelled all holidays departing up to 30th June 2020 and have contacted all customers travelling up to this date. If you have not heard from us, please check your spam or email us on support@teletext.co.uk. 

We are now in the process of cancelling other holidays in line with the following airline policies:
TUI – Bookings departing until 10 July 2020.
Jet2 – Bookings departing until 15 July 2020.

We are reviewing other airline policies at this time and will update with details as they emerge.

We will of course continue to monitor the situation closely, keeping the FCO advice and our cancellation period under continual review.

 

 

Most frequently asked questions:

 

Q: What are my options if my Holiday (Included Flight + Hotel) has been cancelled as a result of the Coronavirus outbreak?

A: If you would like to take a holiday later in the year we would be happy to rebook your holiday at a later date either this year or into 2021. 

We have negotiated a range of exclusive deals with suppliers and have some fantastic rates on holidays for Winter 2020 and Summer 2021 and will be waiving our amendment fees for anyone wishing to rebook. 

In order to give you time for all airlines and hotels to be fully on sale for next year, and in line with Travel Trust Association guidance, for customers who had purchased an ATOL protected “Package Holiday” with us (Includes Flight + Hotel) we are initially sending you an ATOL “Protected Refund Credit Note”. 

This Protected Refund Credit note will keep the ATOL or Topps protection (for our Irish customers) of your original booking attached to it, so your money is 100% protected up to the expiry date which will be detailed in your email. 

You will be able to exchange any unused parts of this Refund Credit Note for a cash refund after the date specified in your email, and we have set up a dedicated mailbox to manage these requests.

 

Q: What are my options if I purchased a hotel or transfer on its own and the booking has been cancelled as a result of the COVID-19 outbreak?

A: If you would like to take a holiday later in the year we would be happy to rebook your holiday at a later date either this year or into 2021. 

We have negotiated a range of exclusive deals with suppliers and have some fantastic rates on holidays for Winter 2020 and Summer 2021 and will be waiving our amendment fees for anyone wishing to rebook. 

In order to give you time for all hotels to be fully on sale for next year we are initially sending you a “Refund Credit Note” which where stated will be protected by us.

You will be able to exchange any unused parts of this Refund Credit Note after the date specified in your email for a cash refund, and we have set up a dedicated mailbox to manage these requests.

 

Q: What are my options if I purchased a Flight Only and the booking has been cancelled as a result of the COVID-19 outbreak?

A: If you would like to take a holiday later in the year we would be happy to rebook your holiday at a later date either this year or into 2021. 

In order to give you time for all airlines to be fully on sale for next year we are initially sending you a Refund Credit Notes which where stated will be protected by us.

You will be able to exchange any unused parts of this Refund Credit Note after the date specified in your email for a cash refund, and we have set up a dedicated mailbox to manage these requests.

 

Q: When will my credit note voucher be issued?

A: Your Protected Refund Credit Note or Refund Credit Note will be issued within 30 days of you receiving your cancellation email, however you do not need to wait until you’ve received this in order to rebook your holiday. 

If you find a holiday you would like to book using your voucher please contact us either on the dedicated phone number on your cancellation Email or by calling us using one of the phone numbers on our website. We will need your original holiday booking reference, date of departure and will ask you some security questions as part of the call.

 

Q: How long will I have to wait for my refund?

A: We are emailing details of our two stage refunds policy to individuals once we have cancelled their holiday with the airline and hotel suppliers.  You will find the date that you can claim your refund outlined within this email, we will start the refund process as soon as we receive your request, after this date, and anticipate completing the refund process within 14 days. 

Q: What should I do if my departure date is very close but I still haven’t heard from you?

A: We will be sending an email to all customers detailing their refund options, using the email address that was given to us at the time of booking. We are prioritising customers according to travel date proximity, if therefore you haven’t received an email from us and you are due to travel within 7 days please check that our email hasn’t gone into your SPAM account or contact us via our live chat found on our website.

 

Q: How will you get in touch with me regarding my booking affected by COVID-19?

A: If we need to cancel your holiday as a result of the coronavirus outbreak and resultant travel restrictions we will contact you using the email address you gave us at the time of booking. Please ensure you check your junk and spam folders as emails do sometimes find their way there.

 

Q: I want to cancel my holiday and its outside of your current cancellation dates, what should I do?

A: We do not recommend that you cancel your holiday at this stage as our normal booking conditions will apply and you may incur unnecessary cancellation charges which would not be recoverable.

We will of course continue to monitor the situation closely, keeping the FCO advice and our cancellation period under continual review, and will extend this period as and when appropriate.

We will be continuing to contact customers in date departure order to inform them of their options at this time and we ask our customers to be patient with us as we undertake this process.

Rest assured that no one will lose any of their money as a result of cancelled holidays due to COVID-19.

 

Q: My airline has told me they have processed my refund, so why haven’t you refunded me?

A: Unfortunately we are experiencing significant delays between airlines and hotels cancelling the holiday and actually sending the refund through to us due to the high volume of transactions involved. 

In some instances, despite cancelling your flight in their systems, airlines are sending us credit notes, which we are negotiating on your behalf to turn into cash so we can provide you with a refund. We are hoping to have this resolved by the refund date we will communicate to you in your cancellation email.

 

Q: Are your credit notes ATOL protected?

A: All our credit notes are protected. If you are sent a “Protected Refund Credit Note” this will be protected in line with your original ATOL protected holiday by the Travel Trust Association.

If you receive a Refund Credit Note, where stated this will be protected by us. 

 

Q: I can’t travel can I pass my credit note to someone else to use?

A: The credit notes that you are issued will be in the Lead Passengers name, this is the person who originally booked and paid for the holiday. The credit note is not transferable to any other member of the booking. 

 

Q: Will I have to pay an extra cost if I rebook?

A: We have some negotiated some great deals for our customers to rebook, however, If there is an additional cost to be paid once you chose your future holiday then this will become payable under our normal terms and conditions.

 

Q: Can I use the voucher to pay a future holiday I have already booked with you?

 A: Yes this is absolutely fine, please contact us and provide us with the booking reference that you would like us to apply the credit note to. 

There may be instances where the same airline may have to apply but we will discuss that with you on a case by case basis.

Information regarding resort and hotel facilities

Please Note: 

Our hotels and resorts are reopening and, with that and in response to the ongoing COVID-19 pandemic, our accommodation suppliers may be required to implement various policies and procedures in an effort to limit the spread of COVID-19. 

You may find that, for the time being, some destinations, resorts and hotels will also have their own hygiene requirements and certain amenities will temporarily be limited or unavailable. Rest assured that these are simply precautionary measures and shouldn’t get in the way of you enjoying your stay

These policies and procedures are put in place for the safety of guests and may result in some facilities that are ordinarily provided being subject to restrictions, changes or otherwise not being available at all (this may particularly be the case during peak times, where certain facilities would otherwise be busy). 

Where we are able to, we will provide you with information about any such changes as soon as reasonably possible after we become aware of the same. Please also note that any change to the availability of facilities at your chosen accommodation arising as a result of the COVID-19 pandemic will not be classed as a ‘significant change’ to your booking. 

Latest Aruba Coronavirus Update

UPDATE: 14 AUGUST 2020

IMPORTANT UPDATE REGARDING TRAVEL TO ARUBA

 

Further FCO advice was released last night and as of 22:00 last night (13 August 2020) the FCO advise against all but essential travel to Aruba.

 

1) CUSTOMERS TRAVELLING TO ARUBA

The Government has changed their advice and are advising against all but essential travel to Aruba. If you decide to continue your journey it will be against Foreign Office advice. Some flights have been cancelled so you should contact your airline to check if your flight is still operating as scheduled. If you wish to cancel your holiday we will try to amend your holiday for a future date, or we will cancel your booking and provide you with a credit note. If you do decide to travel whilst the FCO advice against travel persists, you will be subject to a 14 day quarantine on your return to the UK.

We are working through bookings in order of departure date to advise on your options, so please wait to be contacted as our lines are exceptionally busy.

 

2) CUSTOMERS IN RESORT - ARUBA

If you are arriving home from Aruba on or after Saturday 15 August 2020 you will need to quarantine for 14 days when you return, in line with changes made overnight by UK Government.

For information directly from the Foreign Office on travel to one of these destinations, please visit the below link and search using the name of your destination.

https://www.gov.uk/foreign-travel-advice/

Latest Cyprus Coronavirus Update

UPDATE: 29 OCTOBER 2020

IMPORTANT UPDATE REGARDING TRAVEL TO CYPRUS

The Foreign, Commonwealth & Development Office (FCDO) advises against all non-essential travel to Cyprus, based on the current assessment of COVID-19 risks in the country.

  1. CUSTOMERS TRAVELLING TO CYPRUS

The Government has changed their advice and are advising against all but essential travel to Cyprus. If you decide to continue your journey it will be against Foreign Office advice. Some flights have been cancelled so you should contact your airline to check if your flight is still operating as scheduled. If you wish to cancel your holiday we will try to amend your holiday for a future date, or we will cancel your booking and provide you with a credit note. If you do decide to travel whilst the FCDO advice against travel persists, you will be subject to a 14 day quarantine on your return to the UK.

We are working through bookings in order of departure date to advise on your options, so please wait to be contacted as our lines are exceptionally busy.

  1. CUSTOMERS IN RESORT - CYPRUS

The FCDO is not advising those already travelling in Cyprus to leave at this time. Travellers should follow the advice of the local authorities on how best to protect themselves and others, including any measures that they bring in to control the virus. You should contact us if you have any questions about your return journey.

If you are returning to the UK from Cyprus on or after 4am (GMT) on 1 November, you will need to self-isolate on your return (unless you are exempt). Check the latest guidance for EnglandNorthern IrelandScotland and Wales.

For information directly from the Foreign Office on travel to this destination, please visit the below link and search using the name of your destination.

https://www.gov.uk/foreign-travel-advice/​

UK GOVERNMENT UPDATE

The Latest Travel Advice

Update 20th September 2021

Following an announcement made by the government on 17th September, from 4am Monday 4th October 2021 the rules for international travel to England will change from the red, amber and green traffic light system to a single red list of countries and simplified travel measures for arrivals from the rest of the world. The rules for travel from countries and territories not on the red list will depend on your vaccination status.

Until this comes into effect on 4th October, you will need to follow the current rules for travel.

From 4am 4th October 2021 -

Requirements if fully vaccinated

If fully vaccinated you will need to do the following when returning from any country that is not on the red list –

  • Book and pay for a day 2 COVID-19 test – to be taken after arrival in England.
  • Complete your passenger locator form – any time in the 48 hours before you arrive in England
  • Take a COVID-19 test on or before day 2 after you arrive in England

You do not need to:

  • Take a pre-departure test
  • Take a day 8 COVID-19 test
  • Quarantine at home or in the place you are staying for 10 days after you arrive in England

 

Requirements if not fully vaccinated

If you haven't been double-vaccinated and return from a country not on the red list you will need to -

After you arrive in England you must:

  • Quarantine at home or in the place you are staying for 10 days
  • Take a COVID-19 test on or before day 2 and on or after day 8

You may be able to end quarantine early if you pay for a private COVID-19 test through the Test to Release scheme.

Red List Requirements

From 4am Monday 4th October, you must follow these rules if you are:

  • fully vaccinated
  • partially vaccinated
  • not vaccinated

If you have been in a country or territory on the red list in the last 10 days, you will only be allowed to enter the UK if you are a British or Irish national or you have residence rights in the UK.

Before you travel to England, you must:

When you arrive in England, you must quarantine in a managed hotel, including 2 COVID-19 tests.

Click here for the full list of red list countries.

If you’re arriving in Scotland, Wales, or Northern Ireland

There are different rules. Find out what you need to do:

Please note that this is a fast-moving situation with details that are frequently changing. We will endeavour to provide all customers with updates as and when they become available.

 

 

GOVERNMENT ROADMAP UPDATE:

UPDATED: 23rd February 2021

On 22nd February 2021 the Prime Minister outlined a roadmap out of lockdown for England, with the devolved nations of Scotland, Wales and Northern Ireland set to follow.

This roadmap features four phases which will see the gradual relaxation of social measures which will also allow for the holiday market to gradually reopen.

Currently, it is expected that international travel will resume on the 17th May.

Prior to this, the Department for Transport will publish its review on when overseas travel can resume on 12th April and if there are any changes to this 17th May reopening date.

We will keep you informed of the latest developments to allow you to book with confidence this summer. 

Book with Confidence for Summer Today

You can book your summer holiday now and beat the rush of bookings expected in the coming weeks and months.

At Teletext Holidays we want to put your mind at ease, so book with us and benefit from these benefits -

Free cancellations & amendments

We're removing the fees that we normally charge should you want to amend or cancel your booking up to 7 days prior to departure, meaning you can take a while longer to consider your travel options. We have also negotiated directly with some of our top selling hotels so that we can offer no cancellation fees on stays up to just 7 days before departure.

COVID-19 Booking Protection

Book with confidence and know that the cost of your holiday is protected if it is affected by COVID-19. With Teletext Holidays you can reclaim the total cost of your holiday in the event that :

  1. Passengers who are named on the booking confirmation or who are travelling as part of the group booking receives a diagnosis of coronavirus within 14 days of the start of the trip or in the case of being admitted to hospital due to coronavirus within 28 days of the start of the trip.
  2. Passengers named on the booking confirmation or who are travelling as part of the group booking are denied boarding following either a coronavirus diagnosis or receiving a temperature or other medical test reading at the departure gate which falls outside of the transport providers terms of travel.

What You Need to Do

If you receive a positive coronavirus diagnosis before your holiday or if you are refused boarding then you’ll need to contact us immediately by emailing us at covidcover@teletext.co.uk with a contact number included in the email and a member of our team will contact you to help you rebook your holiday with us. This cover is subject to policy terms and conditions.

Low Deposits

Book you holiday for summer today and secure with a deposit starting from just £25pp for most European holiday destinations, and £99pp for long haul holidays.

COVID-Safe Hotels

Across our site you will find COVID-safe badges which highlight hotels which comply with local COVID rules and regulations, allowing you to book and enjoy your holiday in peace. More hotels are qualifying all the time so expect more badges to continue to appear.

 

TRAVEL CORRIDORS SUSPENDED

UPDATED: 16th JANUARY 2021

Please note that the UK Government has announced that, commencing Monday 18th January, all international travellers will need to self-isolate after arriving into the UK. Please see below recent Government advice.

From 4am, 18th January

​Travel corridors will be suspended from 4am on Monday 18th January.

Anyone arriving in the UK after 4am on Monday 18th January will need to self-isolate for 10 days which can be reduced to 5 days if you pay to use the government's “test and release” test on the 5th day

You must have proof of a negative coronavirus test to travel to The U.K.  from 4am on Monday 18 January.

Please note it is your responsibility to adhere to local rules and regulations when travelling.

Please refer to the https://www.gov.uk/coronavirus for further information.

 

INTERNATIONAL TRAVEL UPDATE 

UPDATED: 14 JANUARY 2021

Please note that the UK Government has announced that, commencing Monday 18th January, all international travelers will need to show evidence of a negative COVID-19 test to be allowed entry into the UK.

The new rule applies to UK nationals returning from abroad as well as foreign citizens. The test will need to have been taken fewer than 72 hours prior to travel to the UK and travelers who do not provide negative results may be fined £500.

Please note it is your responsibility to adhere to local rules and regulations when travelling – please see our TERMS AND CONDITIONS for more information.

​The 10-day quarantine rule still applies, regardless of the outcome of the test, unless visitors are travelling from a country deemed to be low risk on the government’s travel corridor list.

At the time of writing this rule only applies to people returning to England, however it is expected that similar measures will be enforced in Scotland, Wales and Northern Ireland.

Please refer to the Foreign Commonwealth & Development Office (FCDO) website for further information.

 

 

NEW NATIONAL LOCKDOWN ANNOUNCED ON 4TH JAN 2021

UPDATED: 5 JANUARY 2021

With the Governments of Scotland and England announcing new national lockdown, and Wales and Northern Ireland keeping to their current restrictions, please see below further update.

All customers living in England who have an existing booking with us which was due to depart up to 15th February 21 we will be contacting you in departure date order to help you with either rebooking, amending or refunding your booking.

All customers living in Scotland who have an existing booking with us which was due to depart up to 31st January 21 we will be contacting you in departure date order to help you with either rebooking, amending or refunding your booking.

Due to the above our Customer Support team are expected to be very busy assisting customers so we appreciate your patience during this time. 

Please refer to the Foreign Commonwealth & Development Office (FCDO) website for further information.

 

CORONAVIRUS UPDATE - UK TRAVEL RESTRICTIONS AND BORDER CLOSURES

 UPDATED: 21 DECEMBER 2020

With the Government announcement of new Tier 4 travel restrictions across parts of England, some countries have also temporarily closed their borders to UK citizens. Tighter restrictions in Scotland, Northern Ireland and Wales have also been applied.

Please see below the most recent information to assist you to understand the impact of these changes.

Travel Restrictions Across The UK (Including The New Tier 4 In England)

Am I able to travel abroad?

All but essential travel is prohibited for those living in Tier 4 areas in England, as well as Scotland, Wales, and Northern Island.

We strongly recommend any official Government guidance is adhered too.

When can you expect to hear from us

Our Customer Support team are currently calling all affected customers with the options available. All customers who are due to travel up to and including the 31st December will be contacted in departure date order.

Where can I get further information about travel restrictions which may affect me?

For further information, please visit the official Government website which can be found here

I live in a lower Tier area can I still travel?

If you live in areas defined under Tier 1 -3 you can still travel in line with official FDCO advice which can be found here.

Please note more countries are introducing Covid-19 related rules and restrictions.

Border Closures

From Sunday 20th December, several countries have announced they will temporarily close their borders to UK citizens. As this is an ever changing situation, we will be contacting affected customers in departure date order, over the coming days.

Due to the current situation, some flight schedules are being cancelled/ suspended with very short notice. If you are due to depart over the next couple of weeks, we strongly urge that you check the airline’s website to ensure your flight is operating before travelling to the airport. If your flight has been cancelled, please contact us to discuss your options. 

Contacting Us

You can contact us by calling our Customer Support team details can be found on our website.

If you are currently on holiday and require help and assistance, please call our dedicated 24/7 helpline on 0207 741 1303​ 

Please note this number should only be used for customers who are currently abroad.

 

Last updated: December 11th, 2020

The Government have advised the following:

From today (11/DEC) quarantine reduced from 14 days to 10 days when returning to the U.K. from non-corridor destinations.

From Tues (15/DEC) quarantine can be reduced to 5 days if you pay to use the government's “test and release” test on the 5th day.

The UK Government has announced their intention to pass a bill introducing a period of lockdown, commencing on Thursday 5th November and ending on Wednesday 2nd December.

  • For all customers currently in resort your holiday, you should continue to enjoy your holiday as planned. If you are due to return home after the 5th November you should check with your airline to ensure that your return flights are running as normal. Please observe FCDO guidance upon your return to the UK.

  • For customers due to travel, up the 4th of November, as things stand your holiday is going ahead as normal. Please check with your airline to ensure that your return flights are running as normal. If this changes, we will contact you. Please observe FCDO guidance upon your return to the UK.

  • For customers due to travel between 5th November and 1st December we are awaiting confirmation from the UK Government and will be contacting you shortly to explain your options.

The above information applies to customers travelling to and from airports in England only and we will update with further advice when it becomes available. Please refer to the Foreign Commonwealth & Development Office (FCDO) website for further information.

Prior to this, the Department for Transport will publish its review on when overseas travel can resume on 12th April and if there are any changes to this 17th May reopening date.

We will keep you inform

Update 25th June 2021

The UK Government has announced its approach to restart international travel from 17 May. This includes a green, amber and red traffic light system. The current traffic light system will be reviewed by the Government every three weeks, with the latest changes coming into effect from 4am 30th June 2021 which include moving Malta, the Balearics Islands (Majorca, Menorca and Ibiza), Madeira, Antigua, Barbados, Barbuda, Dominica and Grenada to the green list. Dominican Republic and Tunisia will move from amber to the red list.

 

Regardless of a country’s colour within the traffic light system, a number of additional important factors could impact customers holidays. We are reviewing bookings and if your holiday is impacted we will be in touch in departure date order to confirm your options.

 

If Foreign, Commonwealth & Development Office (FCDO) advice against non-essential travel to your destination, we will contact customers prior to the departure date to advise of your options. You can check the current FCDO advice here but please note that FCDO advice is subject to change.

 

To help with this process, please do not contact us as this will delay us contacting customers, please be patient and await a call from our team.

Green List

Travelers to countries on the green list will need to:

  • Take a private Covid test at their holiday destination, before returning. This can be a lateral flow test or a PCR test
  • Fill in a passenger locator form online before leaving their destination
  • Take a private PCR test on or before day two of their arrival in England
  • No need to quarantine on return, or take additional tests, unless the post-arrival test is positive

Green list countries from the 30th June are:

Anguilla , Antigua and Barbuda, Australia, Balearic Islands (Formentera, Ibiza, Mallorca, Menorca), Barbados, Bermuda, British Antarctic Territory, British Indian Ocean Territory, British Virgin Islands, Brunei, Cayman Islands, Dominica, Falkland Islands, Faroe Islands, Gibraltar, Grenada, Iceland, Israel and Jerusalem, Madeira, Malta, Montserrat, New Zealand, Pitcairn, Henderson, Ducie and Oeno Islands, Singapore, South Georgia and South Sandwich Islands, St Helena, Ascension and Tristan da Cunha, Turks and Caicos Islands.

Please note that you must have proof of a negative COVID-19 test to travel to England from abroad. Please see the government website for more information.

Amber List

Travelers returning from amber list counties will need to:

  • Take a private Covid test in their holiday destination, before returning
  • Fill in a passenger locator form online before leaving their destination
  • Self-isolate at home for 10 days
  • Take a private PCR test on or before day two of their arrival in England and again on day eight
  • Take an optional further PCR test on day five, under the existing test to release scheme, to end self-isolation early

There will be over 100 countries on the amber list as of 30th June which include Portugal, Croatia, Cyprus, Czech Republic, France, Greece and Greek islands, Italy, Mexico, Morocco, Poland, Romania, Spain & USA.

 

Red List

Travelers will have to:

  • Take a private Covid test in their holiday destination, before returning to England
  • Fill in a passenger locator form online before they leave their destination
  • Book a 10-day hotel quarantine and testing package for each member of their group before departure at your own expense.
  • Take a private PCR test on or before day two of their arrival in England and again on day eight

Countries are on the red list from 30th June will be-

Afghanistan, Angola, Argentina, Bahrain, Bangladesh, Bolivia, Botswana, Brazil, Burundi, Cape Verde, Chile, Colombia, Congo (Democratic Republic), Costa Rica, Dominican Republic, Ecuador, Egypt, Eritrea, Eswatini, Ethiopia, French Guiana, Guyana, Haiti, India, Kenya, Lesotho, Malawi, Maldives, Mongolia, Mozambique, Namibia, Nepal, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Qatar, Rwanda, Seychelles, Somalia, South Africa, Sri Lanka, Sudan, Suriname, Tanzania, Trinidad and Tobago, Tunisia, Turkey, Uganda, United Arab Emirates (UAE), Uruguay, Venezuela, Zambia and Zimbabwe.

For a complete list of countries on the traffic light system please visit the government website.

Please note that this is a fast-moving situation with details that are frequently changing. We will endeavour to provide all customers with updates as and when they become available.

 

GOVERNMENT ROADMAP UPDATE:

UPDATED: 23rd February 2021

On 22nd February 2021 the Prime Minister outlined a roadmap out of lockdown for England, with the devolved nations of Scotland, Wales and Northern Ireland set to follow.

This roadmap features four phases which will see the gradual relaxation of social measures which will also allow for the holiday market to gradually reopen.

Currently, it is expected that international travel will resume on the 17th May.

Prior to this, the Department for Transport will publish its review on when overseas travel can resume on 12th April and if there are any changes to this 17th May reopening date.

We will keep you informed of the latest developments to allow you to book with confidence this summer. 

Book with Confidence for Summer Today

You can book your summer holiday now and beat the rush of bookings expected in the coming weeks and months.

At Teletext Holidays we want to put your mind at ease, so book with us and benefit from these benefits -

Free cancellations & amendments

We're removing the fees that we normally charge should you want to amend or cancel your booking up to 7 days prior to departure, meaning you can take a while longer to consider your travel options. We have also negotiated directly with some of our top selling hotels so that we can offer no cancellation fees on stays up to just 7 days before departure.

COVID-19 Booking Protection

Book with confidence and know that the cost of your holiday is protected if it is affected by COVID-19. With Teletext Holidays you can reclaim the total cost of your holiday in the event that :

  1. Passengers who are named on the booking confirmation or who are travelling as part of the group booking receives a diagnosis of coronavirus within 14 days of the start of the trip or in the case of being admitted to hospital due to coronavirus within 28 days of the start of the trip.
  2. Passengers named on the booking confirmation or who are travelling as part of the group booking are denied boarding following either a coronavirus diagnosis or receiving a temperature or other medical test reading at the departure gate which falls outside of the transport providers terms of travel.

What You Need to Do

If you receive a positive coronavirus diagnosis before your holiday or if you are refused boarding then you’ll need to contact us immediately by emailing us at covidcover@teletext.co.uk with a contact number included in the email and a member of our team will contact you to help you rebook your holiday with us. This cover is subject to policy terms and conditions.

Low Deposits

Book you holiday for summer today and secure with a deposit starting from just £25pp for most European holiday destinations, and £99pp for long haul holidays.

COVID-Safe Hotels

Across our site you will find COVID-safe badges which highlight hotels which comply with local COVID rules and regulations, allowing you to book and enjoy your holiday in peace. More hotels are qualifying all the time so expect more badges to continue to appear.

 

TRAVEL CORRIDORS SUSPENDED

UPDATED: 16th JANUARY 2021

Please note that the UK Government has announced that, commencing Monday 18th January, all international travellers will need to self-isolate after arriving into the UK. Please see below recent Government advice.

From 4am, 18th January

​Travel corridors will be suspended from 4am on Monday 18th January.

Anyone arriving in the UK after 4am on Monday 18th January will need to self-isolate for 10 days which can be reduced to 5 days if you pay to use the government's “test and release” test on the 5th day

You must have proof of a negative coronavirus test to travel to The U.K.  from 4am on Monday 18 January.

Please note it is your responsibility to adhere to local rules and regulations when travelling.

Please refer to the https://www.gov.uk/coronavirus for further information.

 

INTERNATIONAL TRAVEL UPDATE 

UPDATED: 14 JANUARY 2021

Please note that the UK Government has announced that, commencing Monday 18th January, all international travelers will need to show evidence of a negative COVID-19 test to be allowed entry into the UK.

The new rule applies to UK nationals returning from abroad as well as foreign citizens. The test will need to have been taken fewer than 72 hours prior to travel to the UK and travelers who do not provide negative results may be fined £500.

Please note it is your responsibility to adhere to local rules and regulations when travelling – please see our TERMS AND CONDITIONS for more information.

​The 10-day quarantine rule still applies, regardless of the outcome of the test, unless visitors are travelling from a country deemed to be low risk on the government’s travel corridor list.

At the time of writing this rule only applies to people returning to England, however it is expected that similar measures will be enforced in Scotland, Wales and Northern Ireland.

Please refer to the Foreign Commonwealth & Development Office (FCDO) website for further information.

 

 

NEW NATIONAL LOCKDOWN ANNOUNCED ON 4TH JAN 2021

UPDATED: 5 JANUARY 2021

With the Governments of Scotland and England announcing new national lockdown, and Wales and Northern Ireland keeping to their current restrictions, please see below further update.

All customers living in England who have an existing booking with us which was due to depart up to 15th February 21 we will be contacting you in departure date order to help you with either rebooking, amending or refunding your booking.

All customers living in Scotland who have an existing booking with us which was due to depart up to 31st January 21 we will be contacting you in departure date order to help you with either rebooking, amending or refunding your booking.

Due to the above our Customer Support team are expected to be very busy assisting customers so we appreciate your patience during this time. 

Please refer to the Foreign Commonwealth & Development Office (FCDO) website for further information.

 

CORONAVIRUS UPDATE - UK TRAVEL RESTRICTIONS AND BORDER CLOSURES

 UPDATED: 21 DECEMBER 2020

With the Government announcement of new Tier 4 travel restrictions across parts of England, some countries have also temporarily closed their borders to UK citizens. Tighter restrictions in Scotland, Northern Ireland and Wales have also been applied.

Please see below the most recent information to assist you to understand the impact of these changes.

Travel Restrictions Across The UK (Including The New Tier 4 In England)

Am I able to travel abroad?

All but essential travel is prohibited for those living in Tier 4 areas in England, as well as Scotland, Wales, and Northern Island.

We strongly recommend any official Government guidance is adhered too.

When can you expect to hear from us

Our Customer Support team are currently calling all affected customers with the options available. All customers who are due to travel up to and including the 31st December will be contacted in departure date order.

Where can I get further information about travel restrictions which may affect me?

For further information, please visit the official Government website which can be found here

I live in a lower Tier area can I still travel?

If you live in areas defined under Tier 1 -3 you can still travel in line with official FDCO advice which can be found here.

Please note more countries are introducing Covid-19 related rules and restrictions.

Border Closures

From Sunday 20th December, several countries have announced they will temporarily close their borders to UK citizens. As this is an ever changing situation, we will be contacting affected customers in departure date order, over the coming days.

Due to the current situation, some flight schedules are being cancelled/ suspended with very short notice. If you are due to depart over the next couple of weeks, we strongly urge that you check the airline’s website to ensure your flight is operating before travelling to the airport. If your flight has been cancelled, please contact us to discuss your options. 

Contacting Us

You can contact us by calling our Customer Support team details can be found on our website.

If you are currently on holiday and require help and assistance, please call our dedicated 24/7 helpline on 0207 741 1303​ 

Please note this number should only be used for customers who are currently abroad.

 

Last updated: December 11th, 2020

The Government have advised the following:

From today (11/DEC) quarantine reduced from 14 days to 10 days when returning to the U.K. from non-corridor destinations.

From Tues (15/DEC) quarantine can be reduced to 5 days if you pay to use the government's “test and release” test on the 5th day.

The UK Government has announced their intention to pass a bill introducing a period of lockdown, commencing on Thursday 5th November and ending on Wednesday 2nd December.

  • For all customers currently in resort your holiday, you should continue to enjoy your holiday as planned. If you are due to return home after the 5th November you should check with your airline to ensure that your return flights are running as normal. Please observe FCDO guidance upon your return to the UK.

  • For customers due to travel, up the 4th of November, as things stand your holiday is going ahead as normal. Please check with your airline to ensure that your return flights are running as normal. If this changes, we will contact you. Please observe FCDO guidance upon your return to the UK.

  • For customers due to travel between 5th November and 1st December we are awaiting confirmation from the UK Government and will be contacting you shortly to explain your options.

The above information applies to customers travelling to and from airports in England only and we will update with further advice when it becomes available. Please refer to the Foreign Commonwealth & Development Office (FCDO) website for further information.

Prior to this, the Department for Transport will publish its review on when overseas travel can resume on 12th April and if there are any changes to this 17th May reopening date.

We will keep you inform

Update 15th July 2021

The UK Government has announced its approach to restart international travel from 17 May. This includes a green, amber and red traffic light system. The current traffic light system will be reviewed by the Government every three weeks, with the latest changes coming into effect from 4am 19th July 2021 which include moving the Balearics Islands (including Majorca, Menorca and Ibiza) from the green to the amber list, with Croatia and Bulgaria added to the green list 

 

On 8th July the government announced that fully vaccinated UK residents arriving in England from amber travel list destinations will no longer have to quarantine from 19th July. Under-18s returning from amber list places will also be exempt from quarantine. It will still be a requirement to take a PCR test two days after their arrival in England, but will no longer be required to take one after 10 days. A full vaccination means 14 days have passed since your final dose of the vaccine.

Please keep up to date on the entry requirements for all countries by clicking here

 

Regardless of a country’s colour within the traffic light system, a number of additional important factors could impact customers holidays. We are reviewing bookings and if your holiday is impacted we will be in touch in departure date order to confirm your options.

 

If Foreign, Commonwealth & Development Office (FCDO) advice against non-essential travel to your destination, we will contact customers prior to the departure date to advise of your options. You can check the current FCDO advice here but please note that FCDO advice is subject to change.

 

To help with this process, please do not contact us as this will delay us contacting customers, please be patient and await a call from our team.

Green List

Before you travel to England you must:

On arrival in England

You must take a COVID-19 test on or before day 2 after you arrive.

Children aged 4 and under do not need to take this test.

You do not need to quarantine unless the test result is positive.

You must quarantine if NHS Test & Trace informs you that you travelled to England with someone who has tested positive for COVID-19.

Green list countries from the 19th July are:

Anguilla, Antarctica/British Antarctic Territory, Antigua and Barbuda, Australia, Barbados, Bermuda, British Indian Ocean Territory, BruneiBulgariaCayman Islands, Croatia, Dominica, Falkland IslandsFaroe IslandsGibraltar, Grenada, Hong KongIcelandIsrael and Jerusalem, Madeira, MaltaMontserrat, New ZealandPitcairn, Henderson, Ducie and Oeno Islands, SingaporeSouth Georgia and South Sandwich IslandsSt Helena, Ascension and Tristan da CunhaTaiwan, Turks and Caicos Islands..

Please see the government website for more information.

Amber List

From 4am Monday 19 July you will not need to quarantine on arrival in England or take a day 8 COVID-19 test, as long as you:

  • have been fully vaccinated under the UK vaccination programme
  • have not been in a red list country in the 10 days before you arrive in England

Fully vaccinated means that you have had your final dose of an approved vaccine at least 14 days before the date you arrive in England.

You will still need to book a day 2 test to take when you arrive in England.

You will need to:

  • declare that you have been fully vaccinated on your passenger locator form
  • show proof of your vaccination status to your carrier (ferry, airline or train) when you travel

Read about how you can use the NHS COVID Pass to show proof of your COVID-19 vaccination status.

Children under the age of 18, who are returning to the UK, and people taking part in formally approved COVID-19 vaccine clinical trials will also be exempt from requirements to quarantine and take the day 8 test.

If you are not fully vaccinated under the UK vaccination programme, you will have to quarantine on arrival and take both the day 2 and day 8 tests.

There will be over 100 countries on the amber list as of 19th July which include Portugal, Cyprus, Czech Republic, France, Greece and Greek islands, Italy, Mexico, Morocco, Poland, Romania, Spain & USA.

 

Red List

Before you travel to England you must:

On arrival in England

On arrival in England you must:

There will be over 60 countries are on the red list from 19th July and include UAE (including Dubai), Cape Verde, Costa Rica, Cuba, Dominican Republic, Egypt, India, Maldives, Seychelles, South African, Sri Lanka, Tunisia, & Turkey. 

For a complete list of countries on the traffic light system please visit the government website.

Please note that this is a fast-moving situation with details that are frequently changing. We will endeavour to provide all customers with updates as and when they become available.

 

GOVERNMENT ROADMAP UPDATE:

UPDATED: 23rd February 2021

On 22nd February 2021 the Prime Minister outlined a roadmap out of lockdown for England, with the devolved nations of Scotland, Wales and Northern Ireland set to follow.

This roadmap features four phases which will see the gradual relaxation of social measures which will also allow for the holiday market to gradually reopen.

Currently, it is expected that international travel will resume on the 17th May.

Prior to this, the Department for Transport will publish its review on when overseas travel can resume on 12th April and if there are any changes to this 17th May reopening date.

We will keep you informed of the latest developments to allow you to book with confidence this summer. 

Book with Confidence for Summer Today

You can book your summer holiday now and beat the rush of bookings expected in the coming weeks and months.

At Teletext Holidays we want to put your mind at ease, so book with us and benefit from these benefits -

Free cancellations & amendments

We're removing the fees that we normally charge should you want to amend or cancel your booking up to 7 days prior to departure, meaning you can take a while longer to consider your travel options. We have also negotiated directly with some of our top selling hotels so that we can offer no cancellation fees on stays up to just 7 days before departure.

COVID-19 Booking Protection

Book with confidence and know that the cost of your holiday is protected if it is affected by COVID-19. With Teletext Holidays you can reclaim the total cost of your holiday in the event that :

  1. Passengers who are named on the booking confirmation or who are travelling as part of the group booking receives a diagnosis of coronavirus within 14 days of the start of the trip or in the case of being admitted to hospital due to coronavirus within 28 days of the start of the trip.
  2. Passengers named on the booking confirmation or who are travelling as part of the group booking are denied boarding following either a coronavirus diagnosis or receiving a temperature or other medical test reading at the departure gate which falls outside of the transport providers terms of travel.

What You Need to Do

If you receive a positive coronavirus diagnosis before your holiday or if you are refused boarding then you’ll need to contact us immediately by emailing us at covidcover@teletext.co.uk with a contact number included in the email and a member of our team will contact you to help you rebook your holiday with us. This cover is subject to policy terms and conditions.

Low Deposits

Book you holiday for summer today and secure with a deposit starting from just £25pp for most European holiday destinations, and £99pp for long haul holidays.

COVID-Safe Hotels

Across our site you will find COVID-safe badges which highlight hotels which comply with local COVID rules and regulations, allowing you to book and enjoy your holiday in peace. More hotels are qualifying all the time so expect more badges to continue to appear.

 

TRAVEL CORRIDORS SUSPENDED

UPDATED: 16th JANUARY 2021

Please note that the UK Government has announced that, commencing Monday 18th January, all international travellers will need to self-isolate after arriving into the UK. Please see below recent Government advice.

From 4am, 18th January

​Travel corridors will be suspended from 4am on Monday 18th January.

Anyone arriving in the UK after 4am on Monday 18th January will need to self-isolate for 10 days which can be reduced to 5 days if you pay to use the government's “test and release” test on the 5th day

You must have proof of a negative coronavirus test to travel to The U.K.  from 4am on Monday 18 January.

Please note it is your responsibility to adhere to local rules and regulations when travelling.

Please refer to the https://www.gov.uk/coronavirus for further information.

 

INTERNATIONAL TRAVEL UPDATE 

UPDATED: 14 JANUARY 2021

Please note that the UK Government has announced that, commencing Monday 18th January, all international travelers will need to show evidence of a negative COVID-19 test to be allowed entry into the UK.

The new rule applies to UK nationals returning from abroad as well as foreign citizens. The test will need to have been taken fewer than 72 hours prior to travel to the UK and travelers who do not provide negative results may be fined £500.

Please note it is your responsibility to adhere to local rules and regulations when travelling – please see our TERMS AND CONDITIONS for more information.

​The 10-day quarantine rule still applies, regardless of the outcome of the test, unless visitors are travelling from a country deemed to be low risk on the government’s travel corridor list.

At the time of writing this rule only applies to people returning to England, however it is expected that similar measures will be enforced in Scotland, Wales and Northern Ireland.

Please refer to the Foreign Commonwealth & Development Office (FCDO) website for further information.

 

 

NEW NATIONAL LOCKDOWN ANNOUNCED ON 4TH JAN 2021

UPDATED: 5 JANUARY 2021

With the Governments of Scotland and England announcing new national lockdown, and Wales and Northern Ireland keeping to their current restrictions, please see below further update.

All customers living in England who have an existing booking with us which was due to depart up to 15th February 21 we will be contacting you in departure date order to help you with either rebooking, amending or refunding your booking.

All customers living in Scotland who have an existing booking with us which was due to depart up to 31st January 21 we will be contacting you in departure date order to help you with either rebooking, amending or refunding your booking.

Due to the above our Customer Support team are expected to be very busy assisting customers so we appreciate your patience during this time. 

Please refer to the Foreign Commonwealth & Development Office (FCDO) website for further information.

 

CORONAVIRUS UPDATE - UK TRAVEL RESTRICTIONS AND BORDER CLOSURES

 UPDATED: 21 DECEMBER 2020

With the Government announcement of new Tier 4 travel restrictions across parts of England, some countries have also temporarily closed their borders to UK citizens. Tighter restrictions in Scotland, Northern Ireland and Wales have also been applied.

Please see below the most recent information to assist you to understand the impact of these changes.

Travel Restrictions Across The UK (Including The New Tier 4 In England)

Am I able to travel abroad?

All but essential travel is prohibited for those living in Tier 4 areas in England, as well as Scotland, Wales, and Northern Island.

We strongly recommend any official Government guidance is adhered too.

When can you expect to hear from us

Our Customer Support team are currently calling all affected customers with the options available. All customers who are due to travel up to and including the 31st December will be contacted in departure date order.

Where can I get further information about travel restrictions which may affect me?

For further information, please visit the official Government website which can be found here

I live in a lower Tier area can I still travel?

If you live in areas defined under Tier 1 -3 you can still travel in line with official FDCO advice which can be found here.

Please note more countries are introducing Covid-19 related rules and restrictions.

Border Closures

From Sunday 20th December, several countries have announced they will temporarily close their borders to UK citizens. As this is an ever changing situation, we will be contacting affected customers in departure date order, over the coming days.

Due to the current situation, some flight schedules are being cancelled/ suspended with very short notice. If you are due to depart over the next couple of weeks, we strongly urge that you check the airline’s website to ensure your flight is operating before travelling to the airport. If your flight has been cancelled, please contact us to discuss your options. 

Contacting Us

You can contact us by calling our Customer Support team details can be found on our website.

If you are currently on holiday and require help and assistance, please call our dedicated 24/7 helpline on 0207 741 1303​ 

Please note this number should only be used for customers who are currently abroad.

 

Last updated: December 11th, 2020

The Government have advised the following:

From today (11/DEC) quarantine reduced from 14 days to 10 days when returning to the U.K. from non-corridor destinations.

From Tues (15/DEC) quarantine can be reduced to 5 days if you pay to use the government's “test and release” test on the 5th day.

The UK Government has announced their intention to pass a bill introducing a period of lockdown, commencing on Thursday 5th November and ending on Wednesday 2nd December.

  • For all customers currently in resort your holiday, you should continue to enjoy your holiday as planned. If you are due to return home after the 5th November you should check with your airline to ensure that your return flights are running as normal. Please observe FCDO guidance upon your return to the UK.

  • For customers due to travel, up the 4th of November, as things stand your holiday is going ahead as normal. Please check with your airline to ensure that your return flights are running as normal. If this changes, we will contact you. Please observe FCDO guidance upon your return to the UK.

  • For customers due to travel between 5th November and 1st December we are awaiting confirmation from the UK Government and will be contacting you shortly to explain your options.

The above information applies to customers travelling to and from airports in England only and we will update with further advice when it becomes available. Please refer to the Foreign Commonwealth & Development Office (FCDO) website for further information.

Prior to this, the Department for Transport will publish its review on when overseas travel can resume on 12th April and if there are any changes to this 17th May reopening date.

We will keep you inform

Update 25th June 2021

The UK Government has announced its approach to restart international travel from 17 May. This includes a green, amber and red traffic light system. The current traffic light system will be reviewed by the Government every three weeks, with the latest changes coming into effect from 4am 30th June 2021 which include moving Malta, the Balearics Islands (Majorca, Menorca and Ibiza), Madeira, Antigua, Barbados, Barbuda, Dominica and Grenada to the green list. Dominican Republic and Tunisia will move from amber to the red list.

 

Regardless of a country’s colour within the traffic light system, a number of additional important factors could impact customers holidays. We are reviewing bookings and if your holiday is impacted we will be in touch in departure date order to confirm your options.

 

If Foreign, Commonwealth & Development Office (FCDO) advice against non-essential travel to your destination, we will contact customers prior to the departure date to advise of your options. You can check the current FCDO advice here but please note that FCDO advice is subject to change.

 

To help with this process, please do not contact us as this will delay us contacting customers, please be patient and await a call from our team.

Green List

Travelers to countries on the green list will need to:

  • Take a private Covid test at their holiday destination, before returning. This can be a lateral flow test or a PCR test
  • Fill in a passenger locator form online before leaving their destination
  • Take a private PCR test on or before day two of their arrival in England
  • No need to quarantine on return, or take additional tests, unless the post-arrival test is positive

Green list countries from the 30th June are:

Anguilla , Antigua and Barbuda, Australia, Balearic Islands (Formentera, Ibiza, Mallorca, Menorca), Barbados, Bermuda, British Antarctic Territory, British Indian Ocean Territory, British Virgin Islands, Brunei, Cayman Islands, Dominica, Falkland Islands, Faroe Islands, Gibraltar, Grenada, Iceland, Israel and Jerusalem, Madeira, Malta, Montserrat, New Zealand, Pitcairn, Henderson, Ducie and Oeno Islands, Singapore, South Georgia and South Sandwich Islands, St Helena, Ascension and Tristan da Cunha, Turks and Caicos Islands.

Please note that you must have proof of a negative COVID-19 test to travel to England from abroad. Please see the government website for more information.

Amber List

Travelers returning from amber list counties will need to:

  • Take a private Covid test in their holiday destination, before returning
  • Fill in a passenger locator form online before leaving their destination
  • Self-isolate at home for 10 days
  • Take a private PCR test on or before day two of their arrival in England and again on day eight
  • Take an optional further PCR test on day five, under the existing test to release scheme, to end self-isolation early

There will be over 100 countries on the amber list as of 30th June which include Portugal, Croatia, Cyprus, Czech Republic, France, Greece and Greek islands, Italy, Mexico, Morocco, Poland, Romania, Spain & USA.

 

Red List

Travelers will have to:

  • Take a private Covid test in their holiday destination, before returning to England
  • Fill in a passenger locator form online before they leave their destination
  • Book a 10-day hotel quarantine and testing package for each member of their group before departure at your own expense.
  • Take a private PCR test on or before day two of their arrival in England and again on day eight

Countries are on the red list from 30th June will be-

Afghanistan, Angola, Argentina, Bahrain, Bangladesh, Bolivia, Botswana, Brazil, Burundi, Cape Verde, Chile, Colombia, Congo (Democratic Republic), Costa Rica, Dominican Republic, Ecuador, Egypt, Eritrea, Eswatini, Ethiopia, French Guiana, Guyana, Haiti, India, Kenya, Lesotho, Malawi, Maldives, Mongolia, Mozambique, Namibia, Nepal, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Qatar, Rwanda, Seychelles, Somalia, South Africa, Sri Lanka, Sudan, Suriname, Tanzania, Trinidad and Tobago, Tunisia, Turkey, Uganda, United Arab Emirates (UAE), Uruguay, Venezuela, Zambia and Zimbabwe.

For a complete list of countries on the traffic light system please visit the government website.

Please note that this is a fast-moving situation with details that are frequently changing. We will endeavour to provide all customers with updates as and when they become available.

 

GOVERNMENT ROADMAP UPDATE:

UPDATED: 23rd February 2021

On 22nd February 2021 the Prime Minister outlined a roadmap out of lockdown for England, with the devolved nations of Scotland, Wales and Northern Ireland set to follow.

This roadmap features four phases which will see the gradual relaxation of social measures which will also allow for the holiday market to gradually reopen.

Currently, it is expected that international travel will resume on the 17th May.

Prior to this, the Department for Transport will publish its review on when overseas travel can resume on 12th April and if there are any changes to this 17th May reopening date.

We will keep you informed of the latest developments to allow you to book with confidence this summer. 

Book with Confidence for Summer Today

You can book your summer holiday now and beat the rush of bookings expected in the coming weeks and months.

At Teletext Holidays we want to put your mind at ease, so book with us and benefit from these benefits -

Free cancellations & amendments

We're removing the fees that we normally charge should you want to amend or cancel your booking up to 7 days prior to departure, meaning you can take a while longer to consider your travel options. We have also negotiated directly with some of our top selling hotels so that we can offer no cancellation fees on stays up to just 7 days before departure.

COVID-19 Booking Protection

Book with confidence and know that the cost of your holiday is protected if it is affected by COVID-19. With Teletext Holidays you can reclaim the total cost of your holiday in the event that :

  1. Passengers who are named on the booking confirmation or who are travelling as part of the group booking receives a diagnosis of coronavirus within 14 days of the start of the trip or in the case of being admitted to hospital due to coronavirus within 28 days of the start of the trip.
  2. Passengers named on the booking confirmation or who are travelling as part of the group booking are denied boarding following either a coronavirus diagnosis or receiving a temperature or other medical test reading at the departure gate which falls outside of the transport providers terms of travel.

What You Need to Do

If you receive a positive coronavirus diagnosis before your holiday or if you are refused boarding then you’ll need to contact us immediately by emailing us at covidcover@teletext.co.uk with a contact number included in the email and a member of our team will contact you to help you rebook your holiday with us. This cover is subject to policy terms and conditions.

Low Deposits

Book you holiday for summer today and secure with a deposit starting from just £25pp for most European holiday destinations, and £99pp for long haul holidays.

COVID-Safe Hotels

Across our site you will find COVID-safe badges which highlight hotels which comply with local COVID rules and regulations, allowing you to book and enjoy your holiday in peace. More hotels are qualifying all the time so expect more badges to continue to appear.

 

TRAVEL CORRIDORS SUSPENDED

UPDATED: 16th JANUARY 2021

Please note that the UK Government has announced that, commencing Monday 18th January, all international travellers will need to self-isolate after arriving into the UK. Please see below recent Government advice.

From 4am, 18th January

​Travel corridors will be suspended from 4am on Monday 18th January.

Anyone arriving in the UK after 4am on Monday 18th January will need to self-isolate for 10 days which can be reduced to 5 days if you pay to use the government's “test and release” test on the 5th day

You must have proof of a negative coronavirus test to travel to The U.K.  from 4am on Monday 18 January.

Please note it is your responsibility to adhere to local rules and regulations when travelling.

Please refer to the https://www.gov.uk/coronavirus for further information.

 

INTERNATIONAL TRAVEL UPDATE 

UPDATED: 14 JANUARY 2021

Please note that the UK Government has announced that, commencing Monday 18th January, all international travelers will need to show evidence of a negative COVID-19 test to be allowed entry into the UK.

The new rule applies to UK nationals returning from abroad as well as foreign citizens. The test will need to have been taken fewer than 72 hours prior to travel to the UK and travelers who do not provide negative results may be fined £500.

Please note it is your responsibility to adhere to local rules and regulations when travelling – please see our TERMS AND CONDITIONS for more information.

​The 10-day quarantine rule still applies, regardless of the outcome of the test, unless visitors are travelling from a country deemed to be low risk on the government’s travel corridor list.

At the time of writing this rule only applies to people returning to England, however it is expected that similar measures will be enforced in Scotland, Wales and Northern Ireland.

Please refer to the Foreign Commonwealth & Development Office (FCDO) website for further information.

 

 

NEW NATIONAL LOCKDOWN ANNOUNCED ON 4TH JAN 2021

UPDATED: 5 JANUARY 2021

With the Governments of Scotland and England announcing new national lockdown, and Wales and Northern Ireland keeping to their current restrictions, please see below further update.

All customers living in England who have an existing booking with us which was due to depart up to 15th February 21 we will be contacting you in departure date order to help you with either rebooking, amending or refunding your booking.

All customers living in Scotland who have an existing booking with us which was due to depart up to 31st January 21 we will be contacting you in departure date order to help you with either rebooking, amending or refunding your booking.

Due to the above our Customer Support team are expected to be very busy assisting customers so we appreciate your patience during this time. 

Please refer to the Foreign Commonwealth & Development Office (FCDO) website for further information.

 

CORONAVIRUS UPDATE - UK TRAVEL RESTRICTIONS AND BORDER CLOSURES

 UPDATED: 21 DECEMBER 2020

With the Government announcement of new Tier 4 travel restrictions across parts of England, some countries have also temporarily closed their borders to UK citizens. Tighter restrictions in Scotland, Northern Ireland and Wales have also been applied.

Please see below the most recent information to assist you to understand the impact of these changes.

Travel Restrictions Across The UK (Including The New Tier 4 In England)

Am I able to travel abroad?

All but essential travel is prohibited for those living in Tier 4 areas in England, as well as Scotland, Wales, and Northern Island.

We strongly recommend any official Government guidance is adhered too.

When can you expect to hear from us

Our Customer Support team are currently calling all affected customers with the options available. All customers who are due to travel up to and including the 31st December will be contacted in departure date order.

Where can I get further information about travel restrictions which may affect me?

For further information, please visit the official Government website which can be found here

I live in a lower Tier area can I still travel?

If you live in areas defined under Tier 1 -3 you can still travel in line with official FDCO advice which can be found here.

Please note more countries are introducing Covid-19 related rules and restrictions.

Border Closures

From Sunday 20th December, several countries have announced they will temporarily close their borders to UK citizens. As this is an ever changing situation, we will be contacting affected customers in departure date order, over the coming days.

Due to the current situation, some flight schedules are being cancelled/ suspended with very short notice. If you are due to depart over the next couple of weeks, we strongly urge that you check the airline’s website to ensure your flight is operating before travelling to the airport. If your flight has been cancelled, please contact us to discuss your options. 

Contacting Us

You can contact us by calling our Customer Support team details can be found on our website.

If you are currently on holiday and require help and assistance, please call our dedicated 24/7 helpline on 0207 741 1303​ 

Please note this number should only be used for customers who are currently abroad.

 

Last updated: December 11th, 2020

The Government have advised the following:

From today (11/DEC) quarantine reduced from 14 days to 10 days when returning to the U.K. from non-corridor destinations.

From Tues (15/DEC) quarantine can be reduced to 5 days if you pay to use the government's “test and release” test on the 5th day.

The UK Government has announced their intention to pass a bill introducing a period of lockdown, commencing on Thursday 5th November and ending on Wednesday 2nd December.

  • For all customers currently in resort your holiday, you should continue to enjoy your holiday as planned. If you are due to return home after the 5th November you should check with your airline to ensure that your return flights are running as normal. Please observe FCDO guidance upon your return to the UK.

  • For customers due to travel, up the 4th of November, as things stand your holiday is going ahead as normal. Please check with your airline to ensure that your return flights are running as normal. If this changes, we will contact you. Please observe FCDO guidance upon your return to the UK.

  • For customers due to travel between 5th November and 1st December we are awaiting confirmation from the UK Government and will be contacting you shortly to explain your options.

The above information applies to customers travelling to and from airports in England only and we will update with further advice when it becomes available. Please refer to the Foreign Commonwealth & Development Office (FCDO) website for further information.

Prior to this, the Department for Transport will publish its review on when overseas travel can resume on 12th April and if there are any changes to this 17th May reopening date.

We will keep you inform

BREXIT

Updated 31 December 2020

With a Brexit deal now completed and backed by Parliament, please see below a guide to the changes Brexit will bring to our European holidays.

This information is to help you to ensure you are as prepared as possible however, please note it is your responsibility to be aware of and follow all rules and regulations in place. We have also provided a link below to the Government website which should be checked regularly for any changes or updates.

Passport expiration:

Please ensure each person travelling has a passport that:

  • Is valid for a minimum of at least 6 months

  • Is less than 10 years old

Travel insurance and the European Health Insurance Card (EHIC):

It is very important to ensure you have a valid travel insurance policy before travelling.

If you have a European Health Insurance Card (EHIC) it will be valid up until its expiry date.

Immigration:

As we leave the EU, UK passport holders will no longer be able to use lanes designated for EU Nationals (often shown as EU and EAA), and will need to use the lanes marked for travelers arriving from the rest of the world.

You may also be required to produce the following documentation on arrival:

  1. Proof of a valid return or onward journey

  1. Proof you have enough money for your stay

(Please note: Immigration could have a longer wait time than you would normally expect after the initial transition)

Driving in the EU:

If driving your own car, to have valid insurance you must obtain a physical Green Card from your insurance provider. This Green Card must be carried with you at all times whilst in the EU. You may be charged by your insurance company for this Green Card so it is advisable to apply a minimum of one month before your holiday.

You will also be required to display a GB sticker on your car.

Visas and length of stays:

You will not require a visa as a tourist and you will be able to stay for a total of 90 days in any 180 day period.

Will my flight operate:

Yes - as the UK and EU have ensured flights will continue to operate as normal.

Mobile roaming:

Roaming charges could change. Please check with your network provider to understand your data roaming policy and charges before you set off on holiday.

Please note:

You won't be able to take any products containing meat or milk into the EU. There are some exceptions like powdered baby milk and baby food. Please click the link below to find out more.

You must keep up to date with changes to European travel rules and regulations:

It is your responsibility to keep up to date with the very latest advice and information with regards travel rules and regulations. Please check the below link to the Government website regularly for any changes or updates.

https://www.gov.uk/visit-europe-1-january-2021​

Top Faqs

Top FAQs

Which airlines need API and when will I have to give my API (Advance Passenger Information)?

If your Airline is : RyanairEasyjetJet2NorwegianWizz Air You will be required to upload your API information directly on the website when you check in online.

If your Airline is : Gold MedalA Holiday Team, The Holiday Team, Galileo & Moresand Limited   once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking.

if your Airline is : British AirwaysTeleticketBalkan Holidays, Olympic We will send E-tickets 7 days prior to your departure.

If you are flying with AerlingusPegasusVueling or Lolo Flights you can provide your API details at the airport check-in counter.

 

What is the Check-In (hold) baggage allowance?

To confirm your allowance if you have booked baggage with your flight, it is best to check with your airline directly.

For Aer Lingus Click here

For British Airways Click here

For easyJet Click here 

For Jet2 Click here

For Monarch (including Avro and Cosmos) Click here

For Norwegian Click here

For Ryanair Click here

For Wizz Air Click here

For Olympic Holidays, the allowance varies depending on the airline, therefore please refer to your confirmation invoice.

For Lolo flights: Each passenger (except infants) is allowed one piece of hand baggage with a maximum weight of 5kg and maximum dimensions of 55cm x 40cm x 20cm. Infants (children under 2 years travelling without a reserved seat) have no hand baggage allowance. However, passengers travelling with infants shall have, free of charge, an additional hand baggage allowance of 5kg (1 piece of baggage only) and one folding pushchair. Checked Baggage : Baggage charges were booked 72 hours or more prior to departure are £15 for a 15kgs bag, £10 for each additional 5kgs up to 30kgs and £10 for the last 2kgs making a maximum of 32Kgs per passenger.

If you need to check how many checked bags you've booked, you can view your booking online on the My Booking page.

Please complete our simple web form if you would like to add an additional bag or increase your weight allowance.

 

When should I get my booking confirmation?

We will email you your booking confirmation within 24 / 48 hours of booking to the email address you gave us when you booked. In a few rare occasions, if you don’t receive our email within this time, please check your spam/junk folder in case it has found it’s way there. If you don’t find the email there, please send an email to support@teletext.co.uk.  

What if I want to cancel or change my booking?

If you wish to make a cancellation or amend your booking then you should be aware that there will most likely be a cost involved.  

Amendment and cancellation charges will differ according to the suppliers that you made your plans with so we are not able to summarise these charges here.

If you wish to cancel or change your booking please click here and complete our simple online form, and we will advise you of the charges that will be involved.

When do I pay the balance of my holiday?

The balance of your holiday must be paid 90 days before departure or by the balance due date notified to you. Your balance is also shown on your payment summary sent to you with your booking confirmation. If you have a booking reference starting with 'TT' you can check your current balance on the My Booking page.

If you are unsure about anything, please fill out our simple online form here and we'll get back to you.

RyanAir Overlay

Ryanair Online Check In Guide 2015 X

Other Inp Info

View My Booking

You can now access your documents 48 hours after booking on our secure ‘My Booking’ page.

 

On the My Booking page you can: 

  • View your booking, invoices, documents and payment history
  • Print your travel documents and invoices
  • Check & pay your balance online

Documents & Invoices

Your travel documents and invoices will be available to view and print 48 hours after booking. Simply log onto my booking and you’re ready to go. 

Online check-in & API

For specific check-in and API information related to your flight, you will need to know your flight supplier.  This can be found under your flight details on the My Booking page.

Once you have this, our check-in and API guide will give you all the information you need.

Paying for your booking

We make paying for you holiday easy:

  1. You can find your remaining balance on your My Booking page. The most convenient way to pay is by visiting pay.teletextholidays.co.uk
  2. You can call our dedicated payment line on 0207 741 1347 Monday-Sunday 08:00-21:00 including Bank Holidays.

 

Paying for a hotel only booking:

If you have made a Hotel Only booking, please click here and it will take you to the Manage My Booking page which will allow you to make payment. Please note the payment line above is not available for hotel only bookings

Baggage info & pre-booking seats

Take a look here for all the information you need about baggage.
 
Most airlines will give you the option to pre-book your seats on the plane.

Amending or cancelling your booking

To find out the charges you will incur should you need to make an amendment or to cancel your booking, please complete our online form by clicking here and we’ll get back to you as soon as we can. You can also chat with one of our Live Chat agents. 
 
We are unable to detail specific charges here as they do vary according to each supplier.
 

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your Accommodation Voucher, which can be viewed on your My Booking page.

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated 24 hour helpline.

Emergency Tel No: +44 (0)207 741 1303

Can I trust Teletext Holidays?

YES! Teletext Holidays has been serving the UK holiday market now for nearly 30 years and has sent 100,000s of happy holidaymakers all over the world. Teletext Holidays are ATOL protected and TTA bonded giving complete peace of mind.

Contact Information

 

Telephone numbers            

Customer Support – before travel

0207 741 1305

support@teletext.co.uk

Mon - Sun (incl bank holidays)

08:00am – 10:00pm

Disabled customers

0207 741 1305

prm@teletext.co.uk

Mon - Sun (incl bank holidays)

09:00am – 06:00pm

Customer Relations – on your return

0207 741 1200

customerrelations@teletext-holidays.co.uk

Mon – Fri

Saturday

Sunday

09:00am – 05:00pm

Closed

Closed

 

 

Address: 1st Floor, 192 – 198 Vauxhall Bridge Road, London, SW1V 1DX

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