Check-in online is easy. Here’s a quick step-by-step video guide on how to do it.
Click to chat with us about a booking you have already made
Here’s a guide on how and when you will receive your e-tickets or boarding passes. Some airlines do not require any tickets. Your boarding passes can be collected at the check-in desk when you provide the Airline Reference Number, which is shown on your eticket letter. This document can be downloaded via the find my booking tab on our website. If you need to speak to us for any reason, click here to send us a quick message through our easy-to-use web form.
Aer Lingus – Please show your eticket letter which displays your flight reference/locator number at check in.
Balkan Holidays - We will email your Balkan e-ticket to you approximately 3-7 days before you fly.
British Airways –
EasyJet – You are required to check in on Easyjets website and print the boarding passes yourself. Please follow the instructions on your flight online checkin/e-ticket letter.
Gold Medal – once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking.
Holiday Team - We will email your Holiday Team e-ticket to you approximately 3-7 days before you fly.
Jet2 – You are required to check in on the Jet2 website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.
Norwegian – You are required to check in on the Norwegian website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.
Olympic - We will email your Olympic e-ticket to you approximately 3-7 days before you fly.
Pegasus - You are required to check in on the Pegasus website and print the boarding passes yourself. Please follow the instructions on your flight online checkin/e-ticket letter
Ryanair - You are required to check in on Ryanairs website and print the boarding passes yourself. Please follow the instructions on your flight online checkin/e-ticket letter.
Teleticket - We will email your e-tickets to you, normally 3-7 days before you fly.
Thomson - You are required to check in on the Thomson website and print the boarding passes yourself. Please follow the instructions on your flight online checkin/e-ticket letter
Wizz Air – You are required to check in on the Wizz Air website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.
Vueling -
If you have noticed a mistake on your booking, we'll need you to let us know immediately as our suppliers in particular will be highly likely to charge for amendments if they are not spotted quickly.
Please click here and complete our simple web form detailing any errors so that we can take the relevant course of action to rectify them.
We will email you your booking confirmation within 24 / 48 hours of booking to the email address you gave us when you booked. In a few rare occasions, if you don’t receive our email within this time, please check your spam/junk folder in case it has found its way there. If you don’t find the email there, please send an email to support@teletext.co.uk.
Also, to ensure the correct accommodation child rate is applied at the time of booking we must inform our accommodation supplier of all child ages. So if your child is under 16 on the day of departure please let us know before you book.
To get the best possible price, we may book your inbound and outbound flight separately. We will advise you if this is the case at the time of booking. On the rare occasion where one of your flights may be cancelled, it does not necessarily mean the remaining flight can be cancelled and a full refund be given. For further information please contact the relevant airline.
Yes! On our shiny My Booking page, you can:
We're still updating our system and there will be more coming soon. Watch this space to be able to manage your booking!
If you have problems please start a Live Chat with one of our helpful agents. (Available Monday to Sunday 9 am to 9 pm)
Outside of these hours, you can also contact us by completing our online form, and we'll get back to you pronto!
We understand you may wish to contact your accommodation directly before you travel. Please do not worry if your hotel is unable to locate your booking in your name.
As Teletext Holidays acts as an agent for your booking, passengers details are not passed to the hotel until approximately 28 days prior to your arrival by the supplier hence why the hotel are unable to confirm your reservation to you. Please be assured your reservation is confirmed with our supplier.
If you have any further queries about your details please fill in a Help Request form and we'll be happy to help.
If you're flying with easyJet, you can check in for your flight from 30 days, and up to 2 hours before your scheduled departure time.
Click here and select 'check-in online'.
You'll then need to type your surname and the easyJet booking reference, click to confirm you have all your passengers’ permission to check-in for them and then click ‘check-in now’.
There will be a list of the outward and return flights and each passenger. Under each name, it will show that you need to add Advance Passenger Information (API). Once you have done this, select 'check in all passengers'.
Make sure you print a copy of each boarding pass. You should have one boarding pass for each passenger for both the outbound and return flights.
When you make a booking over the phone, you will be given the option to have your deposit payments taken automatically on a pre-agreed date, or you can make manual payments. The easiest way to make a manual payment is using My Booking which is available online 24/7.
You can also make a payment using Teletext Holidays secure automated Payment Line 0207 741 1347.
To make a payment you will require your TT booking reference, departure date and the card you wish to pay with to hand. Please note we do not accept American Express.
The balance on your booking is shown on your payment summary, sent to you with your booking confirmation. If you have a booking reference starting with 'TT' you can check your current balance on the My Booking page on our website.
There are no additional Debit or Credit card fees.
We do not accept Amex cards.
You’ll need to pay the total price of your holiday if you’re travelling in the next 12 weeks.
If your booking is 12 weeks or more away, you can sometimes pay just the deposit now, with the rest due 12 weeks before you go on holiday. If you don’t pay your balance then your holiday may be cancelled.
You can pay and view your remaining balance on the My Booking page on our website which includes your balance due date.
You can make a payment using Teletext Holidays secure automated Payment Line 0207 741 1347. To make a payment you will require your TT booking reference, departure date and the card you wish to pay with to hand. Please note we do not accept American Express.
An administration fee of £4.95 (which covers our admin costs for managing payments on the telephone) will be payable at the time you call and will be added to each payment made on the phone.
If you wish to make a cancellation or amend your booking then you should be aware that there will most likely be a cost involved.
Amendment and cancellation charges will differ according to the suppliers that you made your plans with so we are not able to summarise these charges here.
If you wish to cancel or change your booking please click here and complete our simple online form, and we will advise you of the charges that will be involved.
We can confirm should you wish to pay by cheque you can do so by making the cheque payable to Truly Travel Ltd and posting it to the following postal address.
3rd Floor
2 Vine Street
Uxbridge
UB8 1QE
If you have opted to secure your holiday with the payment plan, you have no need to contact us to make a payment. After paying the initial deposit, the remaining balance will be taken in instalments with the final payment being taken between 14 and 4 weeks before departure. Our sales team will discuss the instalment plan at the time of booking.
LOW DEPOSITS AVAILABLE ON ALL YOUR FAVOURITE DESTINATIONS
Don't let a lack of cash up-front get in the way of your dream holiday - secure a holiday from as little as £49pp*. Our low deposit holidays mean you can book your perfect holiday when you see it; no saving required!
How it works:
Our Low Depsoit scheme ends 13th March 2020
PAY BY MONTHLY INSTALMENTS NOW ALSO AVAILABLE
As well as our low deposit offer, you can now spread the cost of your holiday even further using our new monthly payment scheme. This allows you to split your payments into even smaller, more manageable chunks - completely hassle free!
How it works:
It’s an easy, hassle-free way to spread the cost of your beach or All Inclusive holiday, so get booking today and jet away to your next amazing holiday without a care in the world!
From 13th January you will not be charged a credit card fee on transactions made.
Debit card fees do not apply.
We do not accept Amex cards.
You can make a payment by using Teletext Holidays secure automated Payment Line 0207 741 1347.
To make a payment you will require your TT booking reference, departure date and the card you wish to pay with to hand. Please note we do not accept American Express.
All payments will be automatically debited from the same credit/debit card used to pay the initial deposit. In the event that the card you have set up for the instalments expires or is stolen. Please call our Support team on 0207 741 1305.
If you would like to make changes or add extras to your booking, you will be required to pay the additional associated charges when the amendments are applied.
If you think the balance on your booking is incorrect please call our Customer Support team on 0207 741 1305 and they will be able to help you. Alternatively you can speak to one of members on live chat.
With our low deposit, you can book ahead and secure your perfect holiday from as little as £49 per person. Where you opt for the instalment plan, after payment of the deposit, the remaining balance will be taken in instalments with the final payment being taken between 14 and 4 weeks before your departure date depending on the arrangements chosen. All agreed payment instalment details will be available to view once you log into the “my booking” page on our website. You will also find these details on your payment summary sent to you at the time of booking.
Please note the low deposit scheme is only available on certain holidays and ends 13th March 2020. Please check with the sales team for more details.
An administration fee of £4.95 (which covers our admin costs for managing payments on the telephone) will be payable at the time you call and will be added to each payment made on the phone.
With our low deposit, you can book ahead and secure your perfect holiday from as little as £49 per person. Where you opt for the instalment plan, after payment of the deposit, the remaining balance will be taken in instalments with the final payment being taken between 14 and 4 weeks before your departure date depending on the arrangements chosen. All agreed payment instalment details will be available to view once you log into the “my booking” page on our website. You will also find these details on your payment summary sent to you at the time of booking.
Please note the low deposit scheme is only available on certain holidays and ends 13th March 2020. Please check with the sales team for more details.
An administration fee of £4.95 (which covers our admin costs for managing payments on the telephone) will be payable at the time you call and will be added to each payment made on the phone.
Yes, you should make sure that your family are covered for emergency medical treatment, repatriation, cancellation or having to cut your trip short if you’re ill or injured. You can also insure yourself against travel delay, missed departure and loss of your personal belongings and money.
We can provide you with a comprehensive travel insurance policy through our partner Holiday Extras.
We strongly recommend that you get travel insurance for your holiday. Emergency treatment is usually available if you have a European Health Insurance Card (an EHIC), but even then, you may still have to pay high charges.
We can provide you with a comprehensive travel insurance policy through our partner Holiday Extras.
Please check with your airline as they have different rules on this. Some need a doctor’s note confirming that you’re healthy to fly, and some only allow travel up to the 28th week.
Please make sure that you’re covered by your travel insurance policy.
Your travel insurance company will normally pay for this. They should also pay for you to be flown back to the UK if you need to. If you’re not insured, you’ll need to cover the cost.
Yes, you should make sure that your family are covered for emergency medical treatment, repatriation, cancellation or having to cut your trip short if you’re ill or injured. You can also insure yourself against travel delay, missed departure and loss of your personal belongings and money.
We can provide you with a comprehensive travel insurance policy through our partner Holiday Extras.
We strongly recommend that you get travel insurance for your holiday. Emergency treatment is usually available if you have a European Health Insurance Card (an EHIC), but even then, you may still have to pay high charges.
We can provide you with a comprehensive travel insurance policy through our partner Holiday Extras.
When you make a booking with us we'll send you an email and text immediately letting you know that your booking is being processed.
Within 48 hours you will receive a second email from us confirming your booking. Please be aware that this delay is due to us needing to confirm all the details with the different suppliers involved in the booking. Normally this takes only a few hours, however sometimes it will take longer due to special requests or other operational details. In some rare cases, there may need to be amendments made to your booking details due to suppliers changing terms or pricing, which will then be communicated to you immediately.
If you haven't received your confirmation within 48 hours then please complete our simple web form here or call our customer support team on 0207 741 1305.
Once you have received your booking confirmation email from us then your booking is confirmed. You do not need to contact us again to confirm flights or accommodation.
If you have made payment in full then you will also receive your travel documents and vouchers in your booking confirmation
If you have only paid a deposit, then you will not receive your travel documents and vouchers until full payment has been made.
Your booking reference number is located on the top right hand side of your documents and begins with TT followed by 6 digits. It is also sent to you via text and email once your booking is confirmed.
If you are still unable to locate your booking reference number please email support@teletext.co.uk quoting the lead name on the booking and the departure date or alternatively you can speak to one of our agents using the live chat option.
If you’re going to Turkey you need to apply for an electronic visa (e-visa) before you go.
Just visit evisa.gov by clicking here and fill in the information asked for.
Once the application is approved, pay online and download your e-Visa.
Your passport should be valid for at least six months longer than the expiry date of the Visa.
From 2nd March 2020 however British nationals travelling to Turkey for tourist or business purposes will no longer need a visa for visits of up to 90 days in any 180-day period.
For further information please click here.
It’s important that the names and initials on your flight documents are exactly the same as on the passports of everyone in your party.
Many countries need you to have six months remaining after your return date.
Visa requirements can differ between countries.
We recommend you look at the Foreign Travel Advice section of the Foreign & Commonwealth Office website prior to confirming your booking and travelling abroad: www.fco.gov.uk to check general visa, passport and health and safety information prior to booking.
We also recommend that you contact your destination's embassy website for further information.
It is your responsibility to make sure you arrange your visa and that you have the correct documentation to allow entry, and travel to, from and including any stopovers, the country you are visiting.
If you're going to the USA you will need to purchase an ESTA (Electronic System for Travel Authorization) before you travel. Click here to apply for your ESTA. The cost of this is currently 14 US Dollars, but is subject to change. All transit flights through the US require an ESTA. Enter 'In transit' and your final destination under the heading 'Address While In The United States.
Important Update - 14:53 - 23 February 2016
Any passenger fitting the below criteria will no longer be able to use the U.S. Visa Waiver Programme and must contact the local embassy to apply for a Visa to enter the United States.
For further information on this matter please click here to visit the Foreign & Commonwealth Office page for entry requirements, or contact your local U.S. Embassy/Consulate directly.
If you’re going to Egypt, you will need to purchase a visa on arrival. The cost is 25 US Dollars or equivalent in Egyptian currency. Please have dollars or sterling cash available. British nationals travelling to Sharm el Sheikh, Dahab, Nuweiba and Taba resorts for up to 15 days receive a free entry permission stamp upon arrival. If you intend to travel out of these areas or stay longer than 15 days, you must get a visa.
If you’re going to Cuba, you will need to purchase an tourist card in advance of travel. You can do this via https://www.visacuba.com/pages/home.aspx The cost of this is currently £15.00 plus £10.00 service charge, but is subject to change.
Note: If you are flying with Thomas Cook, Cuban Tourist cards will be issued at check-in at your UK departure airport. There will be a dedicated member of Thomas Cook staff on hand who will issue the cards and help customers with any queries they might have when completing the card.
Most Las Vegas & Miami hotels now charge resorts fees. These fees are not included in your reservation and are collected directly by the hotel at check-out. The resort fees vary from hotel to hotel and can be checked directly on the hotels website.
If you are travelling to the Dominican Republic, you will be required to pay for a tourist card. The cost is approx. $10 and these are available on arrival at the airport. This can be purchased before travel by contacting the Dominican republic embassy in the UK
If you’re travelling to the USA under the Visa Waiver Programme you now need to hold a passport with an integrated chip. For more information please refer to the official Foreign & Commonwealth Office website.
To confirm your allowance if you have booked baggage with your flight, it is best to check with your airline directly.
For Aer Lingus Click here
For British Airways Click here
For easyJet Click here
For Jet2 Click here
For Monarch (including Avro and Cosmos) Click here
For Norwegian Click here
For Ryanair Click here
For Wizz Air Click here
For Olympic Holidays, the allowance varies depending on the airline, therefore please refer to your confirmation invoice.
For Lolo flights: Each passenger (except infants) is allowed one piece of hand baggage with a maximum weight of 5kg and maximum dimensions of 55cm x 40cm x 20cm. Infants (children under 2 years travelling without a reserved seat) have no hand baggage allowance. However, passengers travelling with infants shall have, free of charge, an additional hand baggage allowance of 5kg (1 piece of baggage only) and one folding pushchair. Checked Baggage : Baggage charges were booked 72 hours or more prior to departure are £15 for a 15kgs bag, £10 for each additional 5kgs up to 30kgs and £10 for the last 2kgs making a maximum of 32Kgs per passenger.
If you need to check how many checked bags you've booked, you can view your booking online on the My Booking page.
Please complete our simple web form if you would like to add an additional bag or increase your weight allowance.
You will need to check-in on Ryanair website. If you have pre-booked your seats, you can check-in from 30 days and up to 2 hours before your outbound flight departs. If you have not pre-booked your seats, you can check-in from 2 days and up to 2 hours before your flight departs. Please follow the steps below to check-in with Ryan-air. Once you have checked-in you will be able to download and print your boarding passes from Ryanairs website:
Ryanair Online Check-in
1. Visit http://www.ryanair.com
2. Click ‘Check-In’ (Retrieve booking)
3. Enter your Ryan Air Reservation Number as shown above along with the email address you provided at the time of booking then click ’GO'
4. You will be asked to ‘ADD PASSENGER DETAILS’. As you select each passenger, you will need to add:
· Nationality
· Date of Birth
· Document (Passport)
· Document Number (Passport number)
· Country of Issue and Expiry date (of each passport)
5. Once these have been completed for each passenger travelling, click ‘ONLINE CHECK-IN’.
6. You’ll now see a summary of your flight details and a list of passenger names. Check these are correct and click ‘SELECT ALL’ to create boarding passes for all passengers.
7. Print a copy of each boarding pass and take these with you to the airport. You should have one boarding pass for each passenger for the outward flight and one per passenger for the return flight.
Children less than 2 years old won’t be allowed any checked bags. However, many airlines let you take prams, buggies and car seats at no extra cost.
Please check with your airline if you've any other questions.
The following airports have more than one terminal.
Click on the airport name relevant to you to find out which terminal you need to go to
For live flight arrival & departure information, find your local airport below
As the airlines we use vary from each unique booking, please read carefully through the below guide to checking in for your flight.
If you have any questions, please complete our online form here and we'll get back to you.
Aer Lingus – Please show your eticket letter which displays your flight reference/locator number at check in.
Balkan Holidays - We will email your Balkan e-ticket to you approximately 3-7 days before you fly.
British Airways – We will email your BA e-ticket to you approximately 3-7 days before you fly.
easyJet – You are required to check in on easyJet's website and print the boarding passes yourself. Please follow the instructions on your flight online checkin/e-ticket letter enclosed within your confirmation invoice.
Gold Medal – We will email your GoldMedal e-ticket to you approximately 3-7 days before you fly.
The Holiday Team - We will email your Holiday Team e-ticket to you approximately 3-7 days before you fly.
Jet2 – You are required to check in on the Jet2 website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.
Monarch (including Avro and Cosmos) – Please show your eticket letter which displays your flight reference/locator number at check in.
Norwegian – You are required to check in on the Norwegian website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.
Olympic Holidays - Please show your eticket letter which displays your flight reference/locator number at check in.
Pegasus - Please show your eticket letter which displays your flight reference/locator number at check in.
Ryanair - You are required to check in on Ryanairs website and print the boarding passes yourself. Please follow the instructions on your flight online checkin/e-ticket letter.
Teleticket - We will email your e-tickets to you, normally 3-7 days before you fly.
Thomson Airways - Please show your eticket letter which displays your flight reference/locator number at check in.
Wizz Air – You are required to check in on the Wizz Air website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.
Vueling - Please show your eticket letter which displays your flight reference/locator number at check in.
If your flying with Norwegian Airlines, your next step will be to check-in online, upload your API details and print you’re boarding passes directly on the airlines website. Online check-in opens 24 hours before your scheduled flight departure
Please follow the steps below. Please note, you will need your airline reference number which can be found on your flight confirmation/invoice
1 - Visit https://www.norwegian.com/ssl/uk/customer-services/my-norwegian/reslookup/
2 – Please select “submit travel details”. You will need to Enter your flight reference number, followed by the lead passenger surname
3 - Once you have accessed the flight summary page you will notice a “security notice” under trip summary at the top of the page
4 - Click “Register passport information” and enter your API details. Once completed select “Send passenger information”
5 – Select the “Check-in” option under reservation details
6 - Once this is complete, select “print boarding card” for each passenger.
Your boarding passes will include both outbound and inbound journeys. Luggage allowance (including dimensions) will appear on the boarding passes.
Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations (the only exclusion to this is that we don’t need to know if you add pre booked seats or additional luggage).
If your flying with Jet2, your next step will be to check-in online, upload your API details and print you’re boarding passes directly on the airlines website. Online check-in opens a maximum of 30 days and a minimum of 2 hours before your flight departs.
Please follow the steps below. Please note, you will need your airline reference number which can be found on your flight confirmation/invoice
1 – Visit http://www.jet2.com
2 – Select “check in online” at the top right hand of the page
3 – Enter your flight reference number followed by the lead passenger surname into the check-in tab and then proceed to “find booking”
4 – Once you have accessed the flight summary page, please select “check in status” which can be found next to the passenger names. Your next step will be to add the API information for all passengers. This will need to be completed before continuing.
5 – Once this is complete, please continue with the steps which will allow you to complete check-in and print all your boarding passes
Your boarding passes will include both outbound and inbound journeys. Luggage allowance (including dimensions) will appear on the boarding passes.
Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations (the only exclusion to this is that we don’t need to know if you add pre booked seats or additional luggage).
If your flying with Wizzair, your next step will be to check-in online, upload your API details and print you’re boarding passes directly on the airlines website. Online check-in opens a maximum of 30 days and a minimum of 3 hours before your flight departs.
Please follow the steps below. Please note, you will need your airline reference number which can be found on your flight confirmation/invoice
1 - Visit https://wizzair.com/en-GB/useful_information/web_check-in
2 – Please select “click here to check in online”
3 – A check-in box should now appear. Please enter your flight reference number followed by the lead passenger surname and then select “find booking”
4 - Once you have accessed the passenger information page, continue with “web check-in”. Please note that one of the last steps will be to add API information for all passengers before completing your check-in
5 – Once all the steps are complete. Please print the boarding passes for all passengers
Your boarding passes will include both outbound and inbound journeys. Luggage allowance (including dimensions) will appear on the boarding passes.
Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations (the only exclusion to this is that we don’t need to know if you add pre booked seats or additional luggage).
Your transfer agent will have a record of your flight number and will check this for delays on your flight, if your flight is delayed they will try to make the necessary arrangements to collect you from your delayed flight.
Should you have any further questions, please contact us via our online form.
If you're flying with easyJet, you can check in for your flight from 30 days, and up to 2 hours before your scheduled departure time.
Click here and select 'check-in online'.
You'll then need to type your surname and the easyJet booking reference, click to confirm you have all your passengers’ permission to check-in for them and then click ‘check-in now’.
There will be a list of the outward and return flights and each passenger. Under each name, it will show that you need to add Advance Passenger Information (API). Once you have done this, select 'check in all passengers'.
Make sure you print a copy of each boarding pass. You should have one boarding pass for each passenger for both the outbound and return flights.
You will need to check-in on Ryanair website. If you have pre-booked your seats, you can check-in from 30 days and up to 2 hours before your outbound flight departs. If you have not pre-booked your seats, you can check-in from 2 days and up to 2 hours before your flight departs. Please follow the steps below to check-in with Ryan-air. Once you have checked-in you will be able to download and print your boarding passes from Ryanairs website:
Ryanair Online Check-in
1. Visit http://www.ryanair.com
2. Click ‘Check-In’ (Retrieve booking)
3. Enter your Ryan Air Reservation Number as shown above along with the email address you provided at the time of booking then click ’GO'
4. You will be asked to ‘ADD PASSENGER DETAILS’. As you select each passenger, you will need to add:
· Nationality
· Date of Birth
· Document (Passport)
· Document Number (Passport number)
· Country of Issue and Expiry date (of each passport)
5. Once these have been completed for each passenger travelling, click ‘ONLINE CHECK-IN’.
6. You’ll now see a summary of your flight details and a list of passenger names. Check these are correct and click ‘SELECT ALL’ to create boarding passes for all passengers.
7. Print a copy of each boarding pass and take these with you to the airport. You should have one boarding pass for each passenger for the outward flight and one per passenger for the return flight.
You will need to check-in on Ryanair website. If you have pre-booked your seats, you can check-in from 30 days and up to 2 hours before your outbound flight departs. If you have not pre-booked your seats, you can check-in from 4 days and up to 2 hours before your flight departs. Please follow the steps below to check-in with Ryan-air. Once you have checked-in you will be able to download and print your boarding passes from Ryanairs website:
Ryanair Online Check-in
1. Visit http://www.ryanair.com
2. Click ‘Check-In’ (Retrieve booking)
3. Enter your Ryan Air Reservation Number as shown above along with the email address you provided at the time of booking then click ’GO'
4. You will be asked to ‘ADD PASSENGER DETAILS’. As you select each passenger, you will need to add:
· Nationality
· Date of Birth
· Document (Passport)
· Document Number (Passport number)
· Country of Issue and Expiry date (of each passport)
5. Once these have been completed for each passenger travelling, click ‘ONLINE CHECK-IN’.
6. You’ll now see a summary of your flight details and a list of passenger names. Check these are correct and click ‘SELECT ALL’ to create boarding passes for all passengers.
7. Print a copy of each boarding pass and take these with you to the airport. You should have one boarding pass for each passenger for the outward flight and one per passenger for the return flight
You need to provide Advance Passenger Information (API) before you go on holiday. It's also called APIS, Secure Flight or e-Borders. In a nutshell, this is information from your passport that's required by the governments of the country you are visiting. So things like your passport number, date of birth and nationality have to be given to the airline before you go – to make sure it’s all ticked off in time for your holiday. This information should be updated no later than 7 days prior to departure. An e-ticket will be e-mailed to the email address provided at the time of booking approximately 3-7 days prior to departure. Note: API details will be securely updated with the relevant airline and will not be held in our database
If your Airline is : Ryanir, Easyjet, Jet2, Norwegian, Wizz Air You will be required to upload your API information directly on the website when you check in online.
If your Airline is : Gold Medal, A Holiday Team, The Holiday Team, Galileo & Moresand Limited once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking.
if your Airline is : British Airways, Teleticket, Balkan Holidays, Olympic We will send E-tickets 7 days prior to your departure.
If you are flying with Aerlingus, Pegasus, TUI, Vueling or Lolo Flights you can provide your API details at the airport check-in counter.
In some countries the government has imposed taxes on tourist services, which will be collected by your hotel or at the airport on arrival or departure. This is only payable locally and more and more countries are introducing these taxes. The amount of tax may vary by hotel category (star rating) and examples of some of these are: Morocco, Lisbon, Rome, and Las Vegas. For further details please check with the Embassy of the country to which you are travelling.
Please find the destinations below which we are aware of where this is applicable and please note some countries only accept cash payment, please check with the relevant Embassy for further details
Balearic (Tourism Tax)
The ECOTAX will apply for stays from 01.07.16. All guests will have to pay directly at the hotels, apartments, villas, hostels and cruises. The amount to pay is between €0.5 and €2 per day, per passenger depending on the star rating of the hotel / establishment and also the season. This tax is compulsory for all clients and it cannot be paid in advance.
From the 1st of May 2018 tourists staying overnight in the Balearic Islands will be charged an increased Eco-tax levied by the local government. This tax is not included in the price of your accommodation and will be charged upon arrival at your chosen holiday accommodation.
Children under the age of 16 do not pay the tax. Long-term holiday makers will have a 50% discount on the tax starting from the 9th day of their stay at the same accommodation.
Types of Establishments | Euro per pax/day (VAT incl) High Season (May 1st - October 31th) | Euro per pax/day (VAT incl) Low Season (November 1st - April 30th) | |
5 Star and 4 Star Properties | 4,40 | 1,10 | |
3 Star Properties | 3,30 | 0,83 | |
1 Star and 2 Star Properties | 2,20 | 0,55 |
Dominican Republic (Tourist Card)
If you are travelling to the Dominican Republic, you will be required to pay for a tourist card available on arrival at the airport. This can be purchased before travel by contacting the Dominican Republic embassy in the UK.
Dubai (Tourist Tax)
A tourist tax has been introduced which applies to all hotel guests staying in any type of hotel. The fee will vary by hotel and will be applied per room per night paid directly to the hotel.
France (City Tax)
In certain cities in France, the local government has imposed a city tax on tourist services which will be collected by your hotel on arrival or departure. The amount of tax may vary by hotel category (star rating). To find our more information, please check the hotels website directly
Italy (Rome City Tax)
The government has imposed a city tax on tourist services, which will be collected by your hotel on arrival or departure. The amount of tax may vary by hotel category (star rating).
Jamaican (City Tax)
Jamaican authorities have advised that, from the 1st June 2016, the departure tax from Jamaica will increase. This tax is payable locally on departure, in cash only.
Las Vegas & Miami (Resort Fees)
Most Las Vegas & Miami hotels now charge resorts fees. These fees are not included in your reservation and are collected directly by the hotel at check-out. The resort fees vary from hotel to hotel and can be checked directly on the hotels website. Other states in the USA are slowly introducing these fees
Malta (Environment Tax)
The Maltese government has introduced a new environmental contribution tax from the 1st April 2016 and will be collected locally at the hotel. The charge will be 50 cent per person per night (Maximum 5 euros) and applied to all guests over the age of 18
Mexico (Departure Tax)
If you are travelling to Mexico, you will be required to pay a departure tax when you leave. Payable locally in cash only. Scottish and Irish pounds, travellers' cheques, credit and debit cards are not accepted. Controlled locally, and may change without notice.
Morocco (City Tax)
The government has imposed a city tax on tourist services, which will be collected by your hotel on arrival or departure. The amount of tax may vary by hotel category (star rating).
Tunisia (Holiday Tax)
A holiday tax will applied to all tourists staying in Tunisian hotels from 1st January 2018, regardless of their nationality. The tax will only apply to adults aged 12 years old and above. The tax is based on the star rating of the hotel and the length of stay, and set to:
· 3 Tunisian Dinars per adult per night staying in 5* and 4* Hotels
· 2 Tunisian Dinars per adult per night staying in 3* Hotels
· 1 Tunisian Dinar per adult per night staying in 2* Hotels
· Stays exceeding 7 nights are capped to a maximum of 7 night’s tax.
Tourism Dirhams in Abu Dhabi
Customers checking out of Abu Dhabi hotels will be charged a City Tax per room per night. This will be charged directly from the hotel at the end of your stay, and won’t be shown on your Teletext Holidays invoice.
Greece (Occupancy Tax)
Please note a new accommodation tax has recently been approved in Greece (mainland and Islands). This tax will be effective from 01/01/2018 and is for any stays booked before and after and for stays that include this date. The taxation will be per room, per day and is payable directly to the accommodation at check in. This taxation is not included in any prices shown.
Porto, Portugal (Tourism Tax)
Tourists staying in Porto are required to pay a tax. This tax is paid per person, per night. The tax is applicable to hotel guests aged over 13 years, this tax will be collected by the accommodation on arrival.
Most Las Vegas & Miami hotels now charge resorts fees. These fees are not included in your reservation and are collected directly by the hotel at check-out. The resort fees vary from hotel to hotel and can be checked directly on the hotels website.
Simply type your question in the search box above to get instant answers or Select above categories to get instant answers.
Tips: For better results, type more than one word and use a question phrasing.
If you don't find a match try phrasing your question differently.
Self Catering means that you are responsible for buying your own food and drink while you are on holiday, none will be provided for you where you stay. You will be provided with facilities to prepare light meals.Self catering holidays afford you a level of freedom that half board and all inclusive holidays do not. With self catering holidays, you are not tied to eating at certain times, in the same hotel, nor are you restricted to the menu that is provided that day - you are free to explore your holiday destination and seek out what you want to eat, when you want it. Great for fussy eaters or adventurers!
ATOL is a protection scheme for all flights arranged through its members. It is managed by the Civil Aviation Authority (CAA), and protects you against airlines going out of business. It’s really important to make sure your holiday is ATOL protected, and you’ll be pleased to know that all Teletext Holidays are.
To find out more please click here.
We’re members of the Travel Trust Association. Everything you pay for your holiday are paid into a trust account controlled by an independent trustee. Your money isn’t released to the holiday providers until your holiday arrangements are complete. This means your money will be refunded to you in the unlikely event that your holiday provider’s not able to provide your holiday due to going out of business.
We're truly sorry to hear you've experienced some difficulties while away on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor, Royal House, 5 Vine Street, Uxbridge, UB8 1QE or you can email us at customerrelations@teletext-holidays.co.uk
You will receive an acknowledgement and once fully investigated a full response will be sent within 28 days.
We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from our suppliers of the services concerned, in respect of the matters brought to our attention.
The following airports have more than one terminal.
Click on the airport name relevant to you to find out which terminal you need to go to
For live flight arrival & departure information, find your local airport below
Hiring a car?
Overseas Car Hire Collection - UK Driving Licence Changes Effective 08th June 2015
From the 8th June 2015 onwards, the DVLA are abolishing the paper counterpart of the UK drivers licences which historically would have shown endorsements for driving offences.
Customers collecting overseas car hire will be required to obtain a passcode from the DVLA website to enable them to pick up their car hire in resort.
How to obtain you passcode?
It should only take about 30 seconds, please follow these easy steps…
Please visit the following link https://www.gov.uk/view-driving-licence
1) Please select the green “view now” button, you will need the following information
Driving licence number
National Insurance number
Postcode
2) Once you have entered the required information and ticked the box in the blue area, push the green view now button
3) Your passcode should now appear on the next page. Please note passcodes will only be valid for 72 hours, therefore you will need to complete this task 72 hours before hiring their cars. This process needs to be completed each time you hire a car
Please take this passcode with you along with your car hire voucher, driving licence and credit card to enable you to pick up your vehicle
Generally, pushchairs will be tagged at the bag drop desk, and will then need to be surrendered to the airport handling agent when you board your flight. You will then be required collect it from the baggage claim at your destination airport.
If you require further clarification, please complete a help request form and we'll get back to you with the correct information.
Airlines will provide you with a variety of optional extras, such as the option to pre book/upgrade your seats in advance.
Please complete our help request form to arrange any extras.
We understand you may wish to contact your accommodation directly before you travel. Please do not worry if your hotel is unable to locate your booking in your name.
As Teletext Holidays acts as an agent for your booking, passengers details are not passed to the hotel until approximately 28 days prior to your arrival by the supplier hence why the hotel are unable to confirm your reservation to you. Please be assured your reservation is confirmed with our supplier.
If you have any further queries about your details please fill in a Help Request form and we'll be happy to help.
If you have any special requests, please submit a Booking Help Request under the request type 'General Query' and we'll contact our suppliers for you.
It's important to note that requests are not always guaranteed and are subject to availability during your stay.
Full Board means that breakfast, lunch and evening meals are included in the price but any drinks will cost you extra.
This is perfect for people who prefer to experience the surrounding night life after dinner.
In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the
opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher
We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated
24 hour helpline.
Emergency Tel No: 0207 741 1303
Please click here to see our terms and conditions:
For the latest travel updates for Sharm El Sheikh please click here.
easyJet
For the latest information about travel with EasyJet to Sharm El Sheikh please click here.
Thomas Cook Airlines
For the latest travel updates to Sharm El Sheikh please check directly with the airline by clicking here.
Thomson Airways
Click here for the latest travel updates directly from Thomson Airways for travel to Sharm El Sheikh.
You can find your arrival and return transfer instructions on your transfer voucher forwarded to you upon receipt of the full balance on your booking.
Please note that in most cases, it is very important to re confirm your return transfer via phone or email. Please follow all instructions carefully with regards to reconfirmation on your transfer voucher.
Most airlines allow items such as golf clubs, surf boards and skis, to be carried at an additional charge.
Bookings are arranged by Truly Travel Ltd (a member of the TTA (U6466)), under the trading name Teletext Holidays unless otherwise stated. Products and prices are subject to availability and Truly Travel Ltd’s and the applicable supplier(s) terms & conditions, and you must read these carefully before making any booking. Each travel service is priced separately and independently, creating direct and separate contracts between you and the applicable supplier/principal(s). We are not a party to any such contract. However, where you book a “Multi-Contract Package” as defined in our Terms & Conditions, we shall accept responsibility for your booking as the “organiser” under the Package Travel & Linked Travel Arrangements Regulations 2018. This does not affect our agency status. Please see our booking conditions for further information https://www.teletextholidays.co.uk/terms-and-conditions .Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate.
A promo room is a special room rate, which we can offer sometimes giving you better value for your money.
Please note a promo room does not mean an upgraded room.
All ratings shown on our website are those of the supplier and may not be the official classification. We cannot guarantee the accuracy of any ratings given.
Full Board means that breakfast, lunch and evening meals are included in the price but any drinks will cost you extra.
This is perfect for people who prefer to experience the surrounding night life after dinner.
Updated: 14 Jan 2020
If you are travelling to the Malta from the 1st June 2016 you will need to pay environmental contribution tax, this has been introduced by the government of Malta to help environmental and tourism improvements.
The tax will be collected when you arrive at your accommodation, the tax is 0.50 EURO per person per night and is capped at 5.00 EURO per stay, children under 18 won’t have to pay the tax.
It is mandatory for an adult travelling with children under 12 (excl. infants) to purchase a seat so that the children in their booking get a free reserved seat. A maximum of four children for every one adult on the booking will get a free reserved seat.
This way adults can choose where to seat their children. This will also allow adults to check-in for their flight 60 days before departure. It will not be mandatory for any other adults or teenagers in the booking to reserve a seat; however they may choose to do so.
For further information please click here
On Wednesday 08 November 2016 the Government of India announced INR 500 and INR 1000 rupee notes issued by the Reserve Bank of India are not valid from 09 Nov 2016 at 12:00 AM. You can exchange your Rs. 500 and 1000 rupees note from your nearest bank branch before Dec 30 to New 500 rupee note and New 2000 rupees note.
Our 3 Step complaints procedure
Who to contact when you are travelling
In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher
We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated
24 hour helpline.
Emergency Tel No: 0207 741 1303
Step 1
If you’ve booked but not yet travelled….
1) Chat online during our business hours 9 am to 6 pm Monday to Sunday by clicking on the chat icon bottom right corner of this page
2) Email us at support@teletext.co.uk
3) Call our Customer Support team on 0207 741 1305
We have a dedicated team of Customer Service Advisors who are here to help.
On your return from holiday
We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor, 2 Vine Street, Uxbridge, UB8 1QE or you can submit your complaint by clicking the link to our Complaint Form.
You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.
We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.
Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.
Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.
The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.
Step 2
Unhappy with our response?
Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can submit your further comments by clicking the link to our Complaint Form and we’ll ensure your case is reviewed with our Management team.
Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.
Step 3
If you are still not happy…
In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above. Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk
The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.
Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.
Our 3 Step complaints procedure
Who to contact when you are travelling
In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher
We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated
24 hour helpline.
Emergency Tel No: 0207 741 1303
Step 1
If you’ve booked but not yet travelled….
1) Chat online during our business hours 9 am to 6 pm Monday to Sunday by clicking on the chat icon bottom right corner of this page
2) Email us at support@teletext.co.uk
3) Call our Customer Support team on 0207 741 1305
We have a dedicated team of Customer Service Advisors who are here to help.
On your return from holiday
We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 1st Floor, 192 – 198 Vauxhall Bridge Road, London, SW1V 1DX or you can submit your complaint by clicking the link to our Complaint Form.
You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.
We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.
Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.
Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.
The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.
Step 2
Unhappy with our response?
Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can submit your further comments by clicking the link to our Complaint Form and we’ll ensure your case is reviewed with our Management team.
Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.
Step 3
If you are still not happy…
In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above. Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk
The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.
Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.
Our 3 Step complaints procedure
Who to contact when you are travelling
In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher
We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated
24 hour helpline.
Emergency Tel No: 0207 741 1303
Step 1
If you’ve booked but not yet travelled….
1) Chat online during our business hours 9 am to 6 pm Monday to Sunday by clicking on the chat icon bottom right corner of this page
2) Email us at support@teletext.co.uk
3) Call our Customer Support team on 0207 741 1305
We have a dedicated team of Customer Service Advisors who are here to help.
On your return from holiday
We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor, 2 Vine Street, Uxbridge, UB8 1QE or you can submit your complaint by clicking the link to our Complaint Form.
You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.
We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.
Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.
Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.
The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.
Step 2
Unhappy with our response?
Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can submit your further comments by clicking the link to our Complaint Form and we’ll ensure your case is reviewed with our Management team.
Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.
Step 3
If you are still not happy…
In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above. Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk
The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.
Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.
Our 3 Step complaints procedure
Who to contact when you are travelling
In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher
We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated
24 hour helpline.
Emergency Tel No: 0207 741 1303
Step 1
If you’ve booked but not yet travelled….
1) Chat online during our business hours 9 am to 6 pm Monday to Sunday by clicking on the chat icon bottom right corner of this page
2) Email us at support@teletext.co.uk
3) Call our Customer Support team on 0207 741 1305
We have a dedicated team of Customer Service Advisors who are here to help.
On your return from holiday
We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor, 2 Vine Street, Uxbridge, UB8 1QE or you can submit your complaint by clicking the link to our Complaint Form.
You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.
We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.
Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.
Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.
The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.
Step 2
Unhappy with our response?
Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can submit your further comments by clicking the link to our Complaint Form and we’ll ensure your case is reviewed with our Management team.
Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.
Step 3
If you are still not happy…
In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above. Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk
The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.
Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.
Our 3 Step complaints procedure
Who to contact when you are travelling
In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher
We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated
24 hour helpline.
Emergency Tel No: 0207 741 1303
Step 1
If you’ve booked but not yet travelled….
1) Chat online during our business hours 9 am to 6 pm Monday to Sunday by clicking on the chat icon bottom right corner of this page
2) Email us at support@teletext.co.uk
3) Call our Customer Support team on 0207 741 1305
We have a dedicated team of Customer Service Advisors who are here to help.
On your return from holiday
We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor, 2 Vine Street, Uxbridge, UB8 1QE or you can submit your complaint by clicking the link to our Complaint Form.
You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.
We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.
Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.
Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.
The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.
Step 2
Unhappy with our response?
Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can submit your further comments by clicking the link to our Complaint Form and we’ll ensure your case is reviewed with our Management team.
Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.
Step 3
If you are still not happy…
In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above. Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk
The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.
Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.
Our 3 Step complaints procedure
Who to contact when you are travelling
In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher
We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated
24 hour helpline.
Emergency Tel No: 0207 741 1303
Step 1
If you’ve booked but not yet travelled….
1) Chat online during our business hours 9 am to 6 pm Monday to Sunday by clicking on the chat icon bottom right corner of this page
2) Email us at support@teletext.co.uk
3) Call our Customer Support team on 0207 741 1305
We have a dedicated team of Customer Service Advisors who are here to help.
On your return from holiday
We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 1st Floor, 192 – 198 Vauxhall Bridge Road, London, SW1V 1DX or you can submit your complaint by clicking the link to our Complaint Form.
You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.
We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.
Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.
Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.
The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.
Step 2
Unhappy with our response?
Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can submit your further comments by clicking the link to our Complaint Form and we’ll ensure your case is reviewed with our Management team.
Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.
Step 3
If you are still not happy…
In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above. Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk
The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.
Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.
Check-in Information
Select from the following flight suppliers for your check-in information:
Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure
Ryanair - Check-in open from 48 hours and up to 2 hours prior to departure. If seats are pre-booked check-in opens 60 days prior to departure
Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure
Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure
Norwegian - Online check-in opens from 24 hours prior to departure
Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure
British Airways - Online check-in opens from 24 hours prior to departure
API Information (Advanced Passenger Information)
If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:
If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets
Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:
In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:
Once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking This information should be sent to us no later than 7 days prior to departure.
An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.
If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.
A Holiday Team
The Holiday Team
Balkan Holidays
Teleticket
Olympic Holidays
Check-in Information
Select from the following flight suppliers for your check-in information:
Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure
Ryanair - Check-in open from 48 hours and up to 2 hours prior to departure. If seats are pre-booked check-in opens 60 days prior to departure
Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure
Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure
Norwegian - Online check-in opens from 24 hours prior to departure
Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure
British Airways - Online check-in opens from 24 hours prior to departure
API Information (Advanced Passenger Information)
If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:
If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets
Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:
In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:
Once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking This information should be sent to us no later than 7 days prior to departure.
An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.
If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.
A Holiday Team
The Holiday Team
Balkan Holidays
Teleticket
Olympic Holidays
Check-in Information
Select from the following flight suppliers for your check-in information:
Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure
Ryanair - Check-in open from 48 hours and up to 2 hours prior to departure. If seats are pre-booked check-in opens 60 days prior to departure
Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure
Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure
Norwegian - Online check-in opens from 24 hours prior to departure
Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure
British Airways - Online check-in opens from 24 hours prior to departure
API Information (Advanced Passenger Information)
If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:
If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets
Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:
In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:
Once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking This information should be sent to us no later than 7 days prior to departure.
An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.
If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.
A Holiday Team
The Holiday Team
Balkan Holidays
Teleticket
Olympic Holidays
Check-in Information
Select from the following flight suppliers for your check-in information:
Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure
Ryanair - Check-in open from 48 hours and up to 2 hours prior to departure. If seats are pre-booked check-in opens 60 days prior to departure
Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure
Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure
Norwegian - Online check-in opens from 24 hours prior to departure
Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure
British Airways - Online check-in opens from 24 hours prior to departure
API Information (Advanced Passenger Information)
If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:
If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets
Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:
In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:
Once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking This information should be sent to us no later than 7 days prior to departure.
An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.
If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.
A Holiday Team
The Holiday Team
Balkan Holidays
Teleticket
Olympic Holidays
Check-in Information
Select from the following flight suppliers for your check-in information:
Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure
Ryanair - Check-in open from 48 hours and up to 2 hours prior to departure. If seats are pre-booked check-in opens 60 days prior to departure
Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure
Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure
Norwegian - Online check-in opens from 24 hours prior to departure
Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure
British Airways - Online check-in opens from 24 hours prior to departure
API Information (Advanced Passenger Information)
If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:
If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets
Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:
In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:
Once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking This information should be sent to us no later than 7 days prior to departure.
An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.
If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.
A Holiday Team
The Holiday Team
Balkan Holidays
Teleticket
Olympic Holidays
Check-in Information
Select from the following flight suppliers for your check-in information:
Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure
Ryanair - Check-in open from 48 hours and up to 2 hours prior to departure. If seats are pre-booked check-in opens 60 days prior to departure
Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure
Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure
Norwegian - Online check-in opens from 24 hours prior to departure
Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure
British Airways - Online check-in opens from 24 hours prior to departure
API Information (Advanced Passenger Information)
If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:
If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets
Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:
In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:
Once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking This information should be sent to us no later than 7 days prior to departure.
An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.
If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.
A Holiday Team
The Holiday Team
Balkan Holidays
Teleticket
Olympic Holidays
Check-in Information
Select from the following flight suppliers for your check-in information:
Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure
Ryanair - Check-in open from 48 hours and up to 2 hours prior to departure. If seats are pre-booked check-in opens 60 days prior to departure
Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure
Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure
Norwegian - Online check-in opens from 24 hours prior to departure
Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure
British Airways - Online check-in opens from 24 hours prior to departure
API Information (Advanced Passenger Information)
If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:
If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets
Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:
In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:
Once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking This information should be sent to us no later than 7 days prior to departure.
An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.
If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.
A Holiday Team
The Holiday Team
Balkan Holidays
Teleticket
Olympic Holidays
Check-in Information
Select from the following flight suppliers for your check-in information:
Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure
Ryanair - Check-in open from 48 hours and up to 2 hours prior to departure. If seats are pre-booked check-in opens 60 days prior to departure
Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure
Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure
Norwegian - Online check-in opens from 24 hours prior to departure
Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure
British Airways - Online check-in opens from 24 hours prior to departure
API Information (Advanced Passenger Information)
If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:
If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets
Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:
In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:
Once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking This information should be sent to us no later than 7 days prior to departure.
An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.
If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.
A Holiday Team
The Holiday Team
Balkan Holidays
Teleticket
Olympic Holidays
Check-in Information
Select from the following flight suppliers for your check-in information:
Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure
Ryanair - Check-in open from 48 hours and up to 2 hours prior to departure. If seats are pre-booked check-in opens 60 days prior to departure
Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure
Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure
Norwegian - Online check-in opens from 24 hours prior to departure
Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure
British Airways - Online check-in opens from 24 hours prior to departure
API Information (Advanced Passenger Information)
If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:
If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets
Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:
In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:
Once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking This information should be sent to us no later than 7 days prior to departure.
An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.
If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.
A Holiday Team
The Holiday Team
Balkan Holidays
Teleticket
Olympic Holidays
Check-in Information
Select from the following flight suppliers for your check-in information:
Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure
Ryanair - Check-in open from 48 hours and up to 2 hours prior to departure. If seats are pre-booked check-in opens 60 days prior to departure
Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure
Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure
Norwegian - Online check-in opens from 24 hours prior to departure
Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure
British Airways - Online check-in opens from 24 hours prior to departure
API Information (Advanced Passenger Information)
If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:
If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets
Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:
In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:
Once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking This information should be sent to us no later than 7 days prior to departure.
An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.
If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.
A Holiday Team
The Holiday Team
Balkan Holidays
Teleticket
Olympic Holidays
All information provided relates to British citizens who hold or are entitled to apply for a British passport. If you are not a British citizen and do not hold a British passport, you must make your own enquiries as to the applicable requirements. All customers who make a booking are required to hold a current 10 year passport. We will not be held responsible for any loss or delay that may occur as a result of the passport or visa not being produced for travel. The carriage of passengers and their baggage is subject to provisions of the applicable international conventions such as the Montreal Convention, national legislation and the carrier’s conditions of carriage. Your specific passport and visa requirements, and other immigration requirements are your sole responsibility and you should confirm these with the relevant embassies and/or consulates of the countries through or to which you are planning to travel.
Visa requirements can differ between countries and may change.
We recommend you look at the Foreign Travel Advice section of the Foreign & Commonwealth Office website prior to confirming your booking and travelling abroad: www.fco.gov.uk to check general visa, passport and health and safety information prior to booking. We also recommend that you contact your destination's embassy website for further information. It is your responsibility to make sure you arrange your visa and that you have the correct documentation to allow entry, and travel to, from and including any stopovers, the country you are visiting.
Updated:
6 March 2017
Entry Requirements Section - Introduction of new immigration measures on 16 March 2017 for nationals of Iran, Libya, Somalia, Sudan, Syria and Yemen
For further information and current updates please click here
Published:
21 March 2017
Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.
For further information please visit the FCO website by clicking here.
As part of our late booking procedures we need to protect ourselves and our customers from fraud therefore we must carry out identity verification to confirm that customers are the genuine owner of the card used to make their payment. We use a number of electronic checks to confirm your identity but unfortunately, for late bookings these checks are not perfect.
Our verification process is simple and we require a copy of:
· Your utility bill showing name and address or a copy of your driving licence as proof of address.
And
· A copy of your passport to verify your identity.
Please upload your ID proofs securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking once verification has been completed these ID proofs are destroyed.
We understand that sometimes you may need to cancel or amend your booking.
For amendments, we will do our utmost to accommodate your requests but it may not always be possible. Any requests for amendments must be made in writing from the person who made the booking. Amendments can only be accepted in accordance with the terms and conditions of the Supplier/Principal. We will charge an administration fee of £25 per person and any further cost we incur in making this alteration.
Please note that certain travel arrangements may not be changeable after a reservation has been made and any amendment request could incur a cancellation charge of up to 100% of that part of the arrangements. If amendments are required within 12 weeks of departure cancellation charges may apply in addition to an administration charge of up to £50 per person, charged by the Supplier/Principal in addition to our own administration charge and costs.
Any cancellation request must also sent to us in writing and will not take effect until received by us. Cancellations can only be accepted in accordance with the terms and conditions of the Supplier/Principal, which can vary. If you cancel your booking, the Supplier/Principal may charge the cancellation charges outlined in their terms and conditions (which may be 100% of the cost of the travel arrangements).
Contact Us
To find out the charges you will incur should you need to make an amendment or to cancel your booking, please complete our online form by clicking here and we’ll get back to you as soon as we can.
We are unable to detail specific charges here as they do vary according to each supplier.
To find out the charges you will incur should you need to make an amendment or to cancel your booking, please complete our online form by clicking here and we’ll get back to you as soon as we can. You can also chat with one of our Live Chat agents.
We are unable to detail specific charges here as they do vary according to each supplier.
To find out the charges you will incur should you need to make an amendment or to cancel your booking, please complete our online form by clicking here and we’ll get back to you as soon as we can. You can also chat with one of our Live Chat agents.
We are unable to detail specific charges here as they do vary according to each supplier.
To find out the charges you will incur should you need to make an amendment or to cancel your booking, please complete our online form by clicking here and we’ll get back to you as soon as we can. You can also chat with one of our Live Chat agents.
We are unable to detail specific charges here as they do vary according to each supplier.
Our 3 Step complaints procedure
Who to contact when you are travelling
In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher
We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated
24 hour helpline.
Emergency Tel No: 0207 741 1303
Step 1
If you’ve booked but not yet travelled….
1) Chat online during our business hours 9 am to 6 pm Monday to Sunday by clicking on the chat icon bottom right corner of this page
2) Email us at support@teletext.co.uk
3) Call our Customer Support team on 0207 741 1305
We have a dedicated team of Customer Service Advisors who are here to help.
On your return from holiday
We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor, 2 Vine Street, Uxbridge, UB8 1QE or you can submit your complaint by clicking the link to our Complaint Form.
You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.
We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.
Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.
Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.
The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.
Step 2
Unhappy with our response?
Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can submit your further comments by clicking the link to our Complaint Form and we’ll ensure your case is reviewed with our Management team.
Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.
Step 3
If you are still not happy…
In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above. Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk
The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.
Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.
Updated:
21 March 2017
Latest Update:
Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia.
For the latest update please follow this link to the Foreign & Commonwealth Office (FCO) website.
If you’ve booked but not yet travelled….
1) Chat online during our business hours 9 am to 6 pm Monday to Sunday by clicking on the chat icon bottom right corner of this page
2) Email us at support@teletext.co.uk
3) Call our Customer Support team on 0207 741 1305 we are open from 8am to 9pm Monday to Sunday
We have a dedicated team of Customer Service Advisors who are here to help.
If you’ve booked but not yet travelled….
1) Chat online during our business hours 9 am to 6 pm Monday to Sunday by clicking on the chat icon bottom right corner of this page
2) Email us at support@teletext.co.uk
3) Call our Customer Support team on 0207 741 1305 we are open from 9am to 6pm Monday to Sunday
We have a dedicated team of Customer Service Advisors who are here to help.
If you’ve booked but not yet travelled….
1) Chat online during our business hours 9 am to 6 pm Monday to Sunday by clicking on the chat icon bottom right corner of this page
2) Email us at support@teletext.co.uk
3) Call our Customer Support team on 0207 741 1305 we are open from 9am to 6pm Monday to Sunday
We have a dedicated team of Customer Service Advisors who are here to help.
From the 1st September 2017 tourists staying overnight in Mexico will be charged an environmental tax levied by the local government. This tax is not included in the price of your accommodation and will be charged upon arrival at your chosen holiday accommodation. The cost is approx $1 per room per night.
Published:
21 March 2017
Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.
For further information please visit the FCO website by clicking here.
Published:
21 March 2017
Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.
For further information please visit the FCO website by clicking here.
Published:
21 March 2017
Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.
For further information please visit the FCO website by clicking here.
Published:
21 March 2017
Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.
For further information please visit the FCO website by clicking here.
Published:
21 March 2017
Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.
For further information please visit the FCO website by clicking here.
Published:
21 March 2017
Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.
For further information please visit the FCO website by clicking here.
As of January 01st November 2018 you can only bring 1 small bag on board unless you purchase Priority & 2 Cabin Bags.
If you have not purchased Priority you are only permitted to bring 1 small bag 40x20x25cm on board. Please click here for further information.
A holiday tax will applied to all tourists staying in Tunisian hotels from 1st January 2018, regardless of their nationality. The tax will only apply to adults aged 12 years old and above. The tax is based on the star rating of the hotel and the length of stay, and set to:
· 3 Tunisian Dinars per adult per night staying in 5* and 4* Hotels
· 2 Tunisian Dinars per adult per night staying in 3* Hotels
· 1 Tunisian Dinar per adult per night staying in 2* Hotels
· Stays exceeding 7 nights are capped to a maximum of 7 night’s tax.
From the 1st of May 2018 tourists staying overnight in the Balearic Islands will be charged an increased Eco-tax levied by the local government. This tax is not included in the price of your accommodation and will be charged upon arrival at your chosen holiday accommodation.
Children under the age of 16 do not pay the tax. Long-term holiday makers will have a 50% discount on the tax starting from the 9th day of their stay at the same accommodation.
Types of Establishments | Euro per pax/day (VAT incl) High Season (May 1st - October 31th) | Euro per pax/day (VAT incl) Low Season (November 1st - April 30th) |
5 Star and 4 Star Properties | 4,40 | 1,10 |
3 Star Properties | 3,30 | 0,83 |
1 Star and 2 Star Properties | 2,20 | 0,55 |
From the 1st of March 2018 tourists staying overnight in Porto, Portugal will be charged a tourism tax. This tax is not applicable to reservations made prior to this date.
Tourists staying in Porto are required to pay a tax. This tax is paid per person, per night the minimum amount being 2 euros. The tax is applicable to hotel guests aged over 13 years, this tax will be collected by the accommodation on arrival.
An administration fee of £4.95 (which covers our admin costs for managing payments on the telephone) will be payable at the time you call and will be added to each payment made on the phone.
Select from the following flight suppliers for your check-in information:
Gold Medal, The Holiday Team, British Airways, Teleticket, Olympic Holidays or Balkan Holidays
TUI Fly, Thomas Cook Airlines,Pegasus, Aer Lingus or Vueling
Easyjet Check-in Information
You will need to check-in online. You can do this from 30 days and up to 2 hours before your outbound flight departs. Please follow the steps below to check-in and get your boarding passes:
Easyjet Online Check-in
Once these have been completed for each passenger travelling, click ‘CHECK-IN ALL PASSENGERS’.
Ryanair Check-in Information
You will need to check-in online. If you have booked your seats, you can do this from 30 days and up to 2 hours before your outbound flight departs. If you have not booked your seats, you can do this from 2 days and up to 2 hours before your flight departs.
Please follow the steps below to check-in and get your boarding passes:
Ryanair Online Check-in
Once these have been completed for each passenger travelling, click ‘ONLINE CHECK-IN’.
Jet2 Check-in Information
You will need to check-in online, upload your API details and print your boarding passes directly on the airlines website. Online check-in opens a maximum of 30 days and a minimum of 2 hours before your flight departs.
Please follow the steps below to check-in and get your boarding passes. Please note, you will need your airline reference number which can be found on your flight confirmation/invoice.
Jet2 Online Check-in
Your boarding passes will include both outbound and inbound journeys. Luggage allowance (including dimensions) will appear on the boarding passes.
Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations (the only exclusion to this is that we don't need to know if you add pre booked seats or additional luggage)
Wizz Air Check-in Information
You will need to check-in online, upload your API details and print your boarding passes directly on the airlines website. Online check-in opens a maximum of 30 days and a minimum of 3 hours before your flight departs.
Please follow the steps below to check in and get your boarding passes. Please note, you will need your airline reference number which can be found on your flight confirmation/invoice
Wizz Air Online Check-in
Your boarding passes will include both outbound and inbound journeys. Luggage allowance (including dimensions) will appear on the boarding passes.
Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations (the only exclusion to this is that we don't need to know if you add pre-booked seats or additional luggage)
Norwegian Check-in Information
You will need to check-in online, upload your API details and print your boarding passes directly on the airlines website. Online check-in opens 24 hours before your scheduled flight departure
Please follow the steps below to check in and get your boarding passes. Please note, you will need your airline reference number which can be found on your flight confirmation/invoice
Norwegian Online Check-in
Your boarding passes will include both outbound and inbound journeys. Luggage allowance (including dimensions) will appear on the boarding passes
Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations (the only exclusion to this is that we don’t need to know if you add pre booked seats or additional luggage).
Gold Medal, The Holiday Team, British Airways, Teleticket, Olympic Holidays or Balkan Holidays
Submit your Advance Passenger Information:
In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline. This information needs to be provided for all passengers including children and infants:
Once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking This information should be sent to us no later than 7 days prior to departure.
An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.
TUI Fly, Thomas Cook Airlines, Pegasus, Aer Lingus or Vueling
Provide your Advance Passenger Information when you check in:
Advance Passenger Information should be provided directly to these airlines at the check-in desk at the airport. Please allow plenty of extra time to check-in at the desk.
Your boarding passes can be collected at the check-in desk when you provide the Airline Reference Number, which is shown above.
The Foreign & Commonwealth Office and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad.
For the latest travel advice from the Foreign & Commonwealth Office along with security and local laws, passport and visa information click www.gov.uk/travelaware and follow @FCOtravel and https://www.gov.uk/foreign-travel-advice and Facebook.com/FCOtravel
For more information please see www.teletextholidays.co.uk/help
Keep up to date with current travel health news by visiting www.travelhealthpro.org.uk
Please note the advice can change so check regularly for updates.
UPDATE: 14 AUGUST 2020
IMPORTANT UPDATE REGARDING TRAVEL TO MONACCO
Further FCO advice was released last night and as of 22:00 last night (13 August 2020) the FCO advise against all but essential travel to Monacco.
1) CUSTOMERS TRAVELLING TO MONACCO
The Government has changed their advice and are advising against all but essential travel to Monacco. If you decide to continue your journey it will be against Foreign Office advice. Some flights have been cancelled so you should contact your airline to check if your flight is still operating as scheduled. If you wish to cancel your holiday we will try to amend your holiday for a future date, or we will cancel your booking and provide you with a credit note. If you do decide to travel whilst the FCO advice against travel persists, you will be subject to a 14 day quarantine on your return to the UK.
We are working through bookings in order of departure date to advise on your options, so please wait to be contacted as our lines are exceptionally busy.
2) CUSTOMERS IN RESORT - MONACCO
If you are arriving home from Monacco on or after Saturday 15 August 2020 you will need to quarantine for 14 days when you return, in line with changes made overnight by UK Government.
For information directly from the Foreign Office on travel to one of these destinations, please visit the below link and search using the name of your destination.
https://www.gov.uk/foreign-travel-advice/
From 1 November, all passengers will be entitled to bring one free carry-on bag up to a size of 40 x 30 x 20 cm on-board. Passengers who have purchased WIZZ Priority will be permitted to bring an extra trolley bag up to a size of 55 x 40 x 23 cm. Additionally, Wizz Air is introducing a new type of checked in bag with a 10 kg allowance, besides the existing 20 and 32 kg options.
Purchases can be made in line with new cabin bag policy from the 10 October 2018 for travel on/after 1 November.
For customers travelling on or after 1 November 2018 who have purchased their tickets before 10 October without WIZZ priority, the booking will be upgraded with a free 10 kg checked-in bag. For customers who already have purchased a 20 or 32 kg checked-in bag, a WIZZ Priority upgrade will be added to their booking.
For further information please click here.
Updated 31 December 2020
With a Brexit deal now completed and backed by Parliament, please see below a guide to the changes Brexit will bring to our European holidays.
This information is to help you to ensure you are as prepared as possible however, please note it is your responsibility to be aware of and follow all rules and regulations in place. We have also provided a link below to the Government website which should be checked regularly for any changes or updates.
Please ensure each person travelling has a passport that:
Is valid for a minimum of at least 6 months
Is less than 10 years old
It is very important to ensure you have a valid travel insurance policy before travelling.
If you have a European Health Insurance Card (EHIC) it will be valid up until its expiry date.
As we leave the EU, UK passport holders will no longer be able to use lanes designated for EU Nationals (often shown as EU and EAA), and will need to use the lanes marked for travelers arriving from the rest of the world.
You may also be required to produce the following documentation on arrival:
Proof of a valid return or onward journey
Proof you have enough money for your stay
(Please note: Immigration could have a longer wait time than you would normally expect after the initial transition)
If driving your own car, to have valid insurance you must obtain a physical Green Card from your insurance provider. This Green Card must be carried with you at all times whilst in the EU. You may be charged by your insurance company for this Green Card so it is advisable to apply a minimum of one month before your holiday.
You will also be required to display a GB sticker on your car.
You will not require a visa as a tourist and you will be able to stay for a total of 90 days in any 180 day period.
Yes - as the UK and EU have ensured flights will continue to operate as normal.
Roaming charges could change. Please check with your network provider to understand your data roaming policy and charges before you set off on holiday.
You won't be able to take any products containing meat or milk into the EU. There are some exceptions like powdered baby milk and baby food. Please click the link below to find out more.
It is your responsibility to keep up to date with the very latest advice and information with regards travel rules and regulations. Please check the below link to the Government website regularly for any changes or updates.
UPDATE – 16 OCTOBER 12:00
We have completed the review of bookings that were affected by the Thomas Cook collapse, departing up to *30 NOVEMBER 2019*. We are making great progress in reviewing bookings departing up to *31 DECEMBER 2019* and hope to move on to January 2020 departures soon. We thank you for your continued patience.
YES! Teletext Holidays has been serving the UK holiday market now for nearly 30 years and has sent 100,000s of happy holidaymakers all over the world. Teletext Holidays are ATOL protected and TTA bonded giving complete peace of mind.
UPDATE: 14 AUGUST 2020
IMPORTANT UPDATE REGARDING TRAVEL TO MALTA
Further FCO advice was released last night and as of 22:00 last night (13 August 2020) the FCO advise against all but essential travel to Malta.
1) CUSTOMERS TRAVELLING TO MALTA
The Government has changed their advice and are advising against all but essential travel to Malta. If you decide to continue your journey it will be against Foreign Office advice. Some flights have been cancelled so you should contact your airline to check if your flight is still operating as scheduled. If you wish to cancel your holiday we will try to amend your holiday for a future date, or we will cancel your booking and provide you with a credit note. If you do decide to travel whilst the FCO advice against travel persists, you will be subject to a 14 day quarantine on your return to the UK.
We are working through bookings in order of departure date to advise on your options, so please wait to be contacted as our lines are exceptionally busy.
2) CUSTOMERS IN RESORT - MALTA
If you are arriving home from Malta on or after Saturday 15 August 2020 you will need to quarantine for 14 days when you return, in line with changes made overnight by UK Government.
For information directly from the Foreign Office on travel to one of these destinations, please visit the below link and search using the name of your destination.
https://www.gov.uk/foreign-travel-advice/
From 2nd March 2020, British nationals travelling to Turkey for tourist or business purposes will no longer need a visa for visits of up to 90 days in any 180-day period.
For further information please click here.
Following the statement by the Faro City Council, from 1 March 2020, all reservations made to the municipality of Faro, with some exceptions, will have a mandatory fee to be charged for accommodation.
The tourist tax (1.50 €) will be applied to all guests, regardless of nationality or residence, aged 13 or over, per person and per night, up to a limit of 7 nights per stay.
For further information please click here.
Updated: 15th July 2020
Whilst we’re pleased to see that the Foreign and Commonwealth Office (FCO) advise has changed for a number of destinations from 10th July, allowing people to travel without the need for 14 days UK quarantine on their return, there are still a number of our customer’s holidays which are affected both before and after this date which we are currently working through.
We are working in departure date order and speaking with airlines and suppliers to get the latest information with regard to any flight schedule changes or changes at the hotel which have arisen as a result of the COVID-19 response required within each destination.
If your holiday has been affected, we will contact you as soon as we are advised of any changes to discuss options with you, in the meantime if you are contacted by your airline directly and want to discuss your accommodation with us, please contact us via our live chat facility on the website and we will be happy to assist you.
This is still an extremely busy time for us and your patience is very much appreciated at this time.
Most frequently asked questions:
Q: What are my options if my Holiday (Included Flight + Hotel) has been cancelled as a result of the Coronavirus outbreak?
A: If you would like to take a holiday later in the year we would be happy to rebook your holiday at a later date either this year or into 2021.
We have negotiated a range of exclusive deals with suppliers and have some fantastic rates on holidays for Winter 2020 and Summer 2021 and will be waiving our amendment fees for anyone wishing to rebook.
In order to give you time for all airlines and hotels to be fully on sale for next year, and in line with Travel Trust Association guidance, for customers who had purchased an ATOL protected “Package Holiday” with us (Includes Flight + Hotel) we are initially sending you an ATOL “Protected Refund Credit Note”.
This Protected Refund Credit note will keep the ATOL or Topps protection (for our Irish customers) of your original booking attached to it, so your money is 100% protected up to the expiry date which will be detailed in your email.
You will be able to exchange any unused parts of this Refund Credit Note for a cash refund after the date specified in your email, and we have set up a dedicated mailbox to manage these requests.
Q: What are my options if I purchased a hotel or transfer on its own and the booking has been cancelled as a result of the COVID-19 outbreak?
A: If you would like to take a holiday later in the year we would be happy to rebook your holiday at a later date either this year or into 2021.
We have negotiated a range of exclusive deals with suppliers and have some fantastic rates on holidays for Winter 2020 and Summer 2021 and will be waiving our amendment fees for anyone wishing to rebook.
In order to give you time for all hotels to be fully on sale for next year we are initially sending you a “Refund Credit Note” which where stated will be protected by us.
You will be able to exchange any unused parts of this Refund Credit Note after the date specified in your email for a cash refund, and we have set up a dedicated mailbox to manage these requests.
Q: What are my options if I purchased a Flight Only and the booking has been cancelled as a result of the COVID-19 outbreak?
A: If you would like to take a holiday later in the year we would be happy to rebook your holiday at a later date either this year or into 2021.
In order to give you time for all airlines to be fully on sale for next year we are initially sending you a Refund Credit Notes which where stated will be protected by us.
You will be able to exchange any unused parts of this Refund Credit Note after the date specified in your email for a cash refund, and we have set up a dedicated mailbox to manage these requests.
Q: When will my credit note voucher be issued?
A: Your Protected Refund Credit Note or Refund Credit Note will be issued within 30 days of you receiving your cancellation email, however you do not need to wait until you’ve received this in order to rebook your holiday.
If you find a holiday you would like to book using your voucher please contact us either on the dedicated phone number on your cancellation Email or by calling us using one of the phone numbers on our website. We will need your original holiday booking reference, date of departure and will ask you some security questions as part of the call.
Q: How long will I have to wait for my refund?
A: We are emailing details of our two stage refunds policy to individuals once we have cancelled their holiday with the airline and hotel suppliers. You will find the date that you can claim your refund outlined within this email, we will start the refund process as soon as we receive your request, after this date, and anticipate completing the refund process within 14 days.
Q: What should I do if my departure date is very close but I still haven’t heard from you?
A: We will be sending an email to all customers detailing their refund options, using the email address that was given to us at the time of booking. We are prioritising customers according to travel date proximity, if therefore you haven’t received an email from us and you are due to travel within 7 days please check that our email hasn’t gone into your SPAM account or contact us via our live chat found on our website.
Q: How will you get in touch with me regarding my booking affected by COVID-19?
A: If we need to cancel your holiday as a result of the coronavirus outbreak and resultant travel restrictions we will contact you using the email address you gave us at the time of booking. Please ensure you check your junk and spam folders as emails do sometimes find their way there.
Q: I want to cancel my holiday and its outside of your current cancellation dates, what should I do?
A: We do not recommend that you cancel your holiday at this stage as our normal booking conditions will apply and you may incur unnecessary cancellation charges which would not be recoverable.
We will of course continue to monitor the situation closely, keeping the FCO advice and our cancellation period under continual review, and will extend this period as and when appropriate.
We will be continuing to contact customers in date departure order to inform them of their options at this time and we ask our customers to be patient with us as we undertake this process.
Rest assured that no one will lose any of their money as a result of cancelled holidays due to COVID-19.
Q: My airline has told me they have processed my refund, so why haven’t you refunded me?
A: Unfortunately we are experiencing significant delays between airlines and hotels cancelling the holiday and actually sending the refund through to us due to the high volume of transactions involved.
In some instances, despite cancelling your flight in their systems, airlines are sending us credit notes, which we are negotiating on your behalf to turn into cash so we can provide you with a refund. We are hoping to have this resolved by the refund date we will communicate to you in your cancellation email.
Q: Are your credit notes ATOL protected?
A: All our credit notes are protected. If you are sent a “Protected Refund Credit Note” this will be protected in line with your original ATOL protected holiday by the Travel Trust Association.
If you receive a Refund Credit Note, where stated this will be protected by us.
Q: I can’t travel can I pass my credit note to someone else to use?
A: The credit notes that you are issued will be in the Lead Passengers name, this is the person who originally booked and paid for the holiday. The credit note is not transferable to any other member of the booking.
Q: Will I have to pay an extra cost if I rebook?
A: We have some negotiated some great deals for our customers to rebook, however, If there is an additional cost to be paid once you chose your future holiday then this will become payable under our normal terms and conditions.
Q: Can I use the voucher to pay a future holiday I have already booked with you?
A: Yes this is absolutely fine, please contact us and provide us with the booking reference that you would like us to apply the credit note to.
There may be instances where the same airline may have to apply but we will discuss that with you on a case by case basis.
Information regarding resort and hotel facilities:
Please Note:
Our hotels and resorts are reopening and, with that and in response to the ongoing COVID-19 pandemic, our accommodation suppliers may be required to implement various policies and procedures in an effort to limit the spread of COVID-19.
You may find that, for the time being, some destinations, resorts and hotels will also have their own hygiene requirements and certain amenities will temporarily be limited or unavailable. Rest assured that these are simply precautionary measures and shouldn’t get in the way of you enjoying your stay
These policies and procedures are put in place for the safety of guests and may result in some facilities that are ordinarily provided being subject to restrictions, changes or otherwise not being available at all (this may particularly be the case during peak times, where certain facilities would otherwise be busy).
Where we are able to, we will provide you with information about any such changes as soon as reasonably possible after we become aware of the same. Please also note that any change to the availability of facilities at your chosen accommodation arising as a result of the COVID-19 pandemic will not be classed as a ‘significant change’ to your booking.
Updated: 11th March 2020
Please be informed that the Mauritius Government has introduced precautionary safety measures for travel to Mauritius.
● Non-resident travellers who come from or have been in transit in the following countries during the last 14 days will not be allowed to enter the Mauritian territory: Italy, Iran, and Republic of Korea.
● Travellers who have visited or been in transit in Singapore and Japan during the last 14 days will be screened and closely monitored upon arrival in Mauritius.
Precautionary measures are being taken to protect the tourists visiting the island and the population in general.
For further information please follow the link to the FCO website.
Following the unfortunate recent collapse of Flybe please refer to the dedicated webpage that has been set up by the CAA to assist you https://www.caa.co.uk/News/Advice-to-UK-consumers-following-Flybe-entering-administration/
If you are yet to travel on holiday we will be contacting all customers using the telephone number on your booking to assist you in organising alternative arrangements in order of departure date.
We do understand this is a stressful time but please bear with us and we will contact you as soon as we can.
Updated: 11th March 2020
Please be informed that the Turkish Government has introduced precautionary safety measures for travel.
Turkey has confirmed that passengers without Turkish residency permits will not be allowed to enter Turkey within 14 days of visiting China, South Korea, Iran, Iraq or Italy. If this doesn’t apply, you don’t need to do anything. Only if this applies to you please call our Customer Support team on 0207 741 1305 from 8am to 9pm Monday to Sunday and they will be able to assist you.
We are continuing to follow UK Foreign and Commonwealth Office (FCO) travel advice. On this basis, any changes or cancellations made will be in line with our and our suppliers Terms and Conditions.
Find up-to-date information about Turkey's reopening after the coronavirus lockdown on our Reopening hub.
Updated 11th March
With today’s news from the FCO regarding all but essential travel to the whole of Italy, we will contact all customers affected to discuss all available options, working in departure date order. We are working very hard in unprecedented circumstances and we appreciate your patience. We'll add more information as we receive it and keep you as up to date as possible.
At this current time, we are urging customers with holidays to Italy to speak to their travel insurance providers to see if they are able to claim back for the cost of their holiday.
If you do not have travel insurance, we are kindly requesting that you speak to your airline to try and request a refund for your flights. In the meantime, we can cancel any refundable elements (hotel, transfers etc.) and provide you with a refund for this.
For answers to the most commonly asked questions relating to Coronavirus, please click here.
Updated: 12th March 2020
As a precautionary measure, the Government of Maldives has banned all persons who have been in the last 14 days to Mainland China (not including Hong Kong), Iran, South Korea (North Gyeongsang and South Gyeongsang Provinces), Italy and Bangladesh from entering or transiting through the Maldives.
For further information please follow the link to the FCO website.
Updated: 11th March 2020
Please be informed that the Jamaican Ministry of Health has introduced precautionary safety measures for travel.
Travellers who have visited Italy, South Korea, Iran, Singapore, Spain, France and Germany in the last 14 days and who do not have permanent residency or marriage exemption in Jamaica will not be granted landing privileges at any of the country’s ports of entry.
Travellers who have permanent residence and marriage exemptions who have visited these countries in the last 14 days will be subject to a health assessment and quarantine. All travellers returning from these countries who have been granted landing privileges and who display any symptom of COVID-19, as per the case definition published by the Pan American Health Organization/World Health Organization, will be placed in immediate isolation at a health facility.
For further information please follow the link to the FCO website.
Updated: 12th March 2020
Please be informed that the USA Government has introduced precautionary safety measures for travel to the United States.
For further information please follow the link to the FCO website.
Updated: 12th March 2020
The Government of India has announced that it will suspend all existing visas for India due to the ongoing outbreak of coronavirus (COVID-19). This change will come into effect from 12:00 GMT 13th March 2020 to 15th April 2020 at the port of departure. For more information see Visas and Health
UPDATE: 14 AUGUST 2020
IMPORTANT UPDATE REGARDING TRAVEL TO THE NETHERLANDS
Further FCO advice was released last night and as of 22:00 last night (13 August 2020) the FCO advise against all but essential travel to The Netherlands.
1) CUSTOMERS TRAVELLING TO THE NETHERLANDS
The Government has changed their advice and are advising against all but essential travel to The Netherlands. If you decide to continue your journey it will be against Foreign Office advice. Some flights have been cancelled so you should contact your airline to check if your flight is still operating as scheduled. If you wish to cancel your holiday we will try to amend your holiday for a future date, or we will cancel your booking and provide you with a credit note. If you do decide to travel whilst the FCO advice against travel persists, you will be subject to a 14 day quarantine on your return to the UK.
We are working through bookings in order of departure date to advise on your options, so please wait to be contacted as our lines are exceptionally busy.
2) CUSTOMERS IN RESORT - THE NETHERLANDS
If you are arriving home from The Netherlands on or after Saturday 15 August 2020 you will need to quarantine for 14 days when you return, in line with changes made overnight by UK Government.
For information directly from the Foreign Office on travel to one of these destinations, please visit the below link and search using the name of your destination.
https://www.gov.uk/foreign-travel-advice/
Updated: 12th March 2020
On 12 March, the Czech government declared a 30-day State of Emergency in response. From midnight 13 March, (between Friday 13 March and Saturday 14 March), citizens from fifteen countries, including the UK, will not be permitted to enter the Czech Republic.
For further information please follow the link to the FCO website.
Latest Spain and Canary Islands Coronavirus Update
UPDATE: 11 DECEMBER 2020
IMPORTANT FCDO UPDATE REGARDING TRAVEL TO SPAIN AND CANARY ISLANDS
The FCDO advises against all but essential travel to Spain, including the Balearic Islands but excluding the Canary Islands, based on the current assessment of COVID-19 risks.
If you are returning to the UK from the Canary Islands on or after 4am on 12 December, you will need to self-isolate on your return. You must still self-isolate if returning to the UK from any other part of Spain. Some exemptions apply. Check the latest guidance for England, Northern Ireland, Scotland and Wales.
Travel is subject to entry restrictions
On arrival, travellers entering Spain from the UK will not be required to self-isolate. However, from 23 November, all passengers (excluding children under the age of 6 years old) travelling to Spanish airports and ports from ‘risk’ countries (the website is in Spanish, the list of ‘at risk’ countries is at the end of the document), as determined by the European Centre for Disease Prevention & Control will be required to present a negative PCR (swab) test taken within no more than 72 hours prior to arrival, in order to enter the country. The UK is currently on the ‘risk’ countries list and passengers arriving from the UK are therefore subject to this requirement.
You should not use the NHS testing service to get a test in order to facilitate your travel to another country. You should arrange to take a private test.
You will also be subject to the additional three requirements at the point of entry:
You can do this on the Spain Travel Health website or downloadable app. On completion, you will be issued a personal and non-transferable QR code which you must show (electronically or hardcopy) at airport health controls on arrival.
Overland travellers to Spain are exempt from the above mentioned entry requirements and are therefore not currently required to present a PCR test or Health Control Form on entry by road or rail.
In addition to the nationwide requirement to provide a negative COVID-19 PCR (swab) test on entry to Spain, all travellers aged 6 years and over to the Canary Islands must present a negative COVID-19 test when checking-in to regulated tourist accommodation.
See Entry requirements for more information before you plan to travel.
Preparing for your return journey to the UK
If you’re returning to the UK from overseas, you will need to:
Please note this information may change. For further information from the Foreign Office on travel to this destination, please visit the below link.
https://www.gov.uk/foreign-travel-advice/spain
UPDATE: 14 AUGUST 2020
IMPORTANT UPDATE REGARDING TRAVEL TO FRANCE
Further FCO advice was released last night and as of 22:00 last night (13 August 2020) the FCO advise against all but essential travel to France.
1) CUSTOMERS TRAVELLING TO FRANCE
The Government has changed their advice and are advising against all but essential travel to France. If you decide to continue your journey it will be against Foreign Office advice. Some flights have been cancelled so you should contact your airline to check if your flight is still operating as scheduled. If you wish to cancel your holiday we will try to amend your holiday for a future date, or we will cancel your booking and provide you with a credit note. If you do decide to travel whilst the FCO advice against travel persists, you will be subject to a 14 day quarantine on your return to the UK.
We are working through bookings in order of departure date to advise on your options, so please wait to be contacted as our lines are exceptionally busy.
2) CUSTOMERS IN RESORT - FRANCE
If you are arriving home from France on or after Saturday 15 August 2020 you will need to quarantine for 14 days when you return, in line with changes made overnight by UK Government.
For information directly from the Foreign Office on travel to one of these destinations, please visit the below link and search using the name of your destination.
https://www.gov.uk/foreign-travel-advice/
Updated: 14th March 2020
Foreign and Commonwealth Office (FCO) advise against all but essential travel to Poland, due to the announcement that Poland will close its borders from midnight on Saturday 14 March in response to the coronavirus pandemic. Any British travellers in the country who wish to leave by air or rail should make arrangements to do so before then.
For further information please follow the link to the FCO website.
Updated: 14th March 2020
From Saturday 14 March, 12 noon, the Danish border will temporarily be closed for foreign nationals who do not have a recognised purpose for entering Denmark.
For further information please follow the link to the FCO website.
Updated: 14th March 2020
The Republic of Cyprus government has put in place a series of measures in response to the coronavirus (COVID-19) pandemic. You should comply with any additional screening measures put in place by the authorities.
For further information please follow the link to the FCO website.
Updated: 14th March 2020
The Tunisian authorities have introduced a number of measures to limit the spread of the virus. You should comply with any additional screening measures put in place by the authorities.
For further information please follow the link to the FCO website.
Updated: 15th March 2020
The Foreign and Commonwealth Office (FCO) advises against all but essential travel to Colombia due to restrictions imposed in response to coronavirus (COVID-19).
For further information please follow the link to the FCO website.
Updated: 15th March 2020
The Foreign and Commonwealth Office (FCO) advise against all but essential travel to Argentina, due to travel restrictions implemented by the Argentine Government related to the coronavirus (COVID-19).
For further information please follow the link to the FCO website.
Updated: 15th March 2020
The Foreign and Commonwealth Office (FCO) advise against all but essential travel to Peru, due to the ongoing coronavirus.
For further information please follow the link to the FCO website.
Updated: 15th March 2020
The Sri Lankan Government has decided that people arriving from the UK, or having travelled through the UK, will not be allowed to enter Sri Lanka from midnight (1830 GMT) on 16 March. We therefore advise against all but essential travel if you are travelling from or via the UK.
For further information please follow the link to the FCO website.
Updated: 15th March 2020
The Foreign and Commonwealth Office (FCO) advise against all but essential travel to the Dominican Republic, due to travel restrictions imposed by the Dominican government in response to the coronavirus (COVID-19).
For further information please follow the link to the FCO website.
Updated: 15th March 2020
The Foreign and Commonwealth Office (FCO) advise against all but essential travel to Morocco.
For further information please follow the link to the FCO website.
Find up-to-date information about Morocco's reopening after the coronavirus lockdown on our Reopening hub.
Updated 16th March 2020
The Foreign and Commonwealth Office advise against all but essential travel to the archipelagos of Madeira and the Azores due to travel restrictions related to the coronavirus (COVID-19).
For further information please follow the link to the FCO website.
Find up-to-date information about Portugal's reopening after the coronavirus lockdown on our Reopening hub.
Updated 16th March 2020
The Austrian authorities have introduced a number of precautionary restrictions on travel and events in response to the coronavirus (COVID-19) pandemic. Ski resorts will close on 15 March in Tyrol, Salzburg and Vorarlberg provinces. Accommodation in the ski resorts will close on 16 March. In Tyrol, the villages of Ischgl, Galtuer, See, and Kappl in the Patznaun Valley, and St Anton am Arlberg are under quarantine for the next 14 days. Tourists will be allowed to leave.
For further information please follow the link to the FCO website.
Updated: 16th March 2020
On 14 March the UAE announced new restrictions on travel stating that from 17 March, the UAE will temporarily suspend the issuance of all visas, with the exception of diplomatic passport holders. As of 15 March, we understand the UK is included in a list of countries for whom visa on arrival is still available but you should check with your travel provider before travel. Visitors and returning residents may be tested on arrival and be required to self-isolate.
For further information please follow the link to the FCO website.
Updated: 16th March 2020
The FCO now advise against all but essential travel to Hungary due to travel restrictions implemented by the Hungarian authorities in response to the coronavirus (COVID-19)
For further information please follow the link to the FCO website.
Updated: 17th March 2020
The FCO now advise against all but essential travel to Egypt due to the suspension of flights to and from Egypt from 19 March until 31 March
For further information please follow the link to the FCO website.
Find up-to-date information about Egypt's reopening after the coronavirus lockdown on our Reopening hub.
Updated: 18th March 202
The Bulgarian authorities have declared a national state of emergency until 13 April and have put in place a series of measures in response to the coronavirus (COVID-19) pandemic. You should comply with any additional screening measures put in place by the authorities.
For further information please follow the link to the FCO website.
Updated: 18th March 2020
The Greek authorities have introduced a number of precautionary measures in response to the coronavirus (COVID-19) pandemic. You should comply with any additional screening measures put in place by the authorities.
For further information please follow the link to the FCO website.
Find up-to-date information about Greece's reopening after the coronavirus lockdown on our Reopening hub.
Updated: 19th June 2020
The Foreign & Commonwealth Office (FCO) has provided an update, advising against travelling overseas for an indefinite period. This travel restriction may be removed at any time.
We have now cancelled all holidays departing up to 30th June 2020 and have contacted all customers travelling up to this date. If you have not heard from us, please check your spam or email us on support@teletext.co.uk.
We are now in the process of cancelling other holidays in line with the following airline policies:
TUI – Bookings departing until 10 July 2020.
Jet2 – Bookings departing until 15 July 2020.
We are reviewing other airline policies at this time and will update with details as they emerge.
We will of course continue to monitor the situation closely, keeping the FCO advice and our cancellation period under continual review.
Most frequently asked questions:
Q: What are my options if my Holiday (Included Flight + Hotel) has been cancelled as a result of the Coronavirus outbreak?
A: If you would like to take a holiday later in the year we would be happy to rebook your holiday at a later date either this year or into 2021.
We have negotiated a range of exclusive deals with suppliers and have some fantastic rates on holidays for Winter 2020 and Summer 2021 and will be waiving our amendment fees for anyone wishing to rebook.
In order to give you time for all airlines and hotels to be fully on sale for next year, and in line with Travel Trust Association guidance, for customers who had purchased an ATOL protected “Package Holiday” with us (Includes Flight + Hotel) we are initially sending you an ATOL “Protected Refund Credit Note”.
This Protected Refund Credit note will keep the ATOL or Topps protection (for our Irish customers) of your original booking attached to it, so your money is 100% protected up to the expiry date which will be detailed in your email.
You will be able to exchange any unused parts of this Refund Credit Note for a cash refund after the date specified in your email, and we have set up a dedicated mailbox to manage these requests.
Q: What are my options if I purchased a hotel or transfer on its own and the booking has been cancelled as a result of the COVID-19 outbreak?
A: If you would like to take a holiday later in the year we would be happy to rebook your holiday at a later date either this year or into 2021.
We have negotiated a range of exclusive deals with suppliers and have some fantastic rates on holidays for Winter 2020 and Summer 2021 and will be waiving our amendment fees for anyone wishing to rebook.
In order to give you time for all hotels to be fully on sale for next year we are initially sending you a “Refund Credit Note” which where stated will be protected by us.
You will be able to exchange any unused parts of this Refund Credit Note after the date specified in your email for a cash refund, and we have set up a dedicated mailbox to manage these requests.
Q: What are my options if I purchased a Flight Only and the booking has been cancelled as a result of the COVID-19 outbreak?
A: If you would like to take a holiday later in the year we would be happy to rebook your holiday at a later date either this year or into 2021.
In order to give you time for all airlines to be fully on sale for next year we are initially sending you a Refund Credit Notes which where stated will be protected by us.
You will be able to exchange any unused parts of this Refund Credit Note after the date specified in your email for a cash refund, and we have set up a dedicated mailbox to manage these requests.
Q: When will my credit note voucher be issued?
A: Your Protected Refund Credit Note or Refund Credit Note will be issued within 30 days of you receiving your cancellation email, however you do not need to wait until you’ve received this in order to rebook your holiday.
If you find a holiday you would like to book using your voucher please contact us either on the dedicated phone number on your cancellation Email or by calling us using one of the phone numbers on our website. We will need your original holiday booking reference, date of departure and will ask you some security questions as part of the call.
Q: How long will I have to wait for my refund?
A: We are emailing details of our two stage refunds policy to individuals once we have cancelled their holiday with the airline and hotel suppliers. You will find the date that you can claim your refund outlined within this email, we will start the refund process as soon as we receive your request, after this date, and anticipate completing the refund process within 14 days.
Q: What should I do if my departure date is very close but I still haven’t heard from you?
A: We will be sending an email to all customers detailing their refund options, using the email address that was given to us at the time of booking. We are prioritising customers according to travel date proximity, if therefore you haven’t received an email from us and you are due to travel within 7 days please check that our email hasn’t gone into your SPAM account or contact us via our live chat found on our website.
Q: How will you get in touch with me regarding my booking affected by COVID-19?
A: If we need to cancel your holiday as a result of the coronavirus outbreak and resultant travel restrictions we will contact you using the email address you gave us at the time of booking. Please ensure you check your junk and spam folders as emails do sometimes find their way there.
Q: I want to cancel my holiday and its outside of your current cancellation dates, what should I do?
A: We do not recommend that you cancel your holiday at this stage as our normal booking conditions will apply and you may incur unnecessary cancellation charges which would not be recoverable.
We will of course continue to monitor the situation closely, keeping the FCO advice and our cancellation period under continual review, and will extend this period as and when appropriate.
We will be continuing to contact customers in date departure order to inform them of their options at this time and we ask our customers to be patient with us as we undertake this process.
Rest assured that no one will lose any of their money as a result of cancelled holidays due to COVID-19.
Q: My airline has told me they have processed my refund, so why haven’t you refunded me?
A: Unfortunately we are experiencing significant delays between airlines and hotels cancelling the holiday and actually sending the refund through to us due to the high volume of transactions involved.
In some instances, despite cancelling your flight in their systems, airlines are sending us credit notes, which we are negotiating on your behalf to turn into cash so we can provide you with a refund. We are hoping to have this resolved by the refund date we will communicate to you in your cancellation email.
Q: Are your credit notes ATOL protected?
A: All our credit notes are protected. If you are sent a “Protected Refund Credit Note” this will be protected in line with your original ATOL protected holiday by the Travel Trust Association.
If you receive a Refund Credit Note, where stated this will be protected by us.
Q: I can’t travel can I pass my credit note to someone else to use?
A: The credit notes that you are issued will be in the Lead Passengers name, this is the person who originally booked and paid for the holiday. The credit note is not transferable to any other member of the booking.
Q: Will I have to pay an extra cost if I rebook?
A: We have some negotiated some great deals for our customers to rebook, however, If there is an additional cost to be paid once you chose your future holiday then this will become payable under our normal terms and conditions.
Q: Can I use the voucher to pay a future holiday I have already booked with you?
A: Yes this is absolutely fine, please contact us and provide us with the booking reference that you would like us to apply the credit note to.
There may be instances where the same airline may have to apply but we will discuss that with you on a case by case basis.
Please Note:
Our hotels and resorts are reopening and, with that and in response to the ongoing COVID-19 pandemic, our accommodation suppliers may be required to implement various policies and procedures in an effort to limit the spread of COVID-19.
You may find that, for the time being, some destinations, resorts and hotels will also have their own hygiene requirements and certain amenities will temporarily be limited or unavailable. Rest assured that these are simply precautionary measures and shouldn’t get in the way of you enjoying your stay
These policies and procedures are put in place for the safety of guests and may result in some facilities that are ordinarily provided being subject to restrictions, changes or otherwise not being available at all (this may particularly be the case during peak times, where certain facilities would otherwise be busy).
Where we are able to, we will provide you with information about any such changes as soon as reasonably possible after we become aware of the same. Please also note that any change to the availability of facilities at your chosen accommodation arising as a result of the COVID-19 pandemic will not be classed as a ‘significant change’ to your booking.
UPDATE: 14 AUGUST 2020
IMPORTANT UPDATE REGARDING TRAVEL TO ARUBA
Further FCO advice was released last night and as of 22:00 last night (13 August 2020) the FCO advise against all but essential travel to Aruba.
1) CUSTOMERS TRAVELLING TO ARUBA
The Government has changed their advice and are advising against all but essential travel to Aruba. If you decide to continue your journey it will be against Foreign Office advice. Some flights have been cancelled so you should contact your airline to check if your flight is still operating as scheduled. If you wish to cancel your holiday we will try to amend your holiday for a future date, or we will cancel your booking and provide you with a credit note. If you do decide to travel whilst the FCO advice against travel persists, you will be subject to a 14 day quarantine on your return to the UK.
We are working through bookings in order of departure date to advise on your options, so please wait to be contacted as our lines are exceptionally busy.
2) CUSTOMERS IN RESORT - ARUBA
If you are arriving home from Aruba on or after Saturday 15 August 2020 you will need to quarantine for 14 days when you return, in line with changes made overnight by UK Government.
For information directly from the Foreign Office on travel to one of these destinations, please visit the below link and search using the name of your destination.
UPDATE: 29 OCTOBER 2020
IMPORTANT UPDATE REGARDING TRAVEL TO CYPRUS
The Foreign, Commonwealth & Development Office (FCDO) advises against all non-essential travel to Cyprus, based on the current assessment of COVID-19 risks in the country.
CUSTOMERS TRAVELLING TO CYPRUS
The Government has changed their advice and are advising against all but essential travel to Cyprus. If you decide to continue your journey it will be against Foreign Office advice. Some flights have been cancelled so you should contact your airline to check if your flight is still operating as scheduled. If you wish to cancel your holiday we will try to amend your holiday for a future date, or we will cancel your booking and provide you with a credit note. If you do decide to travel whilst the FCDO advice against travel persists, you will be subject to a 14 day quarantine on your return to the UK.
We are working through bookings in order of departure date to advise on your options, so please wait to be contacted as our lines are exceptionally busy.
CUSTOMERS IN RESORT - CYPRUS
The FCDO is not advising those already travelling in Cyprus to leave at this time. Travellers should follow the advice of the local authorities on how best to protect themselves and others, including any measures that they bring in to control the virus. You should contact us if you have any questions about your return journey.
If you are returning to the UK from Cyprus on or after 4am (GMT) on 1 November, you will need to self-isolate on your return (unless you are exempt). Check the latest guidance for England, Northern Ireland, Scotland and Wales.
For information directly from the Foreign Office on travel to this destination, please visit the below link and search using the name of your destination.
The Latest Travel Advice
Update 20th September 2021
Following an announcement made by the government on 17th September, from 4am Monday 4th October 2021 the rules for international travel to England will change from the red, amber and green traffic light system to a single red list of countries and simplified travel measures for arrivals from the rest of the world. The rules for travel from countries and territories not on the red list will depend on your vaccination status.
Until this comes into effect on 4th October, you will need to follow the current rules for travel.
From 4am 4th October 2021 -
Requirements if fully vaccinated
If fully vaccinated you will need to do the following when returning from any country that is not on the red list –
You do not need to:
Requirements if not fully vaccinated
If you haven't been double-vaccinated and return from a country not on the red list you will need to -
After you arrive in England you must:
You may be able to end quarantine early if you pay for a private COVID-19 test through the Test to Release scheme.
Red List Requirements
From 4am Monday 4th October, you must follow these rules if you are:
If you have been in a country or territory on the red list in the last 10 days, you will only be allowed to enter the UK if you are a British or Irish national or you have residence rights in the UK.
Before you travel to England, you must:
When you arrive in England, you must quarantine in a managed hotel, including 2 COVID-19 tests.
Click here for the full list of red list countries.
If you’re arriving in Scotland, Wales, or Northern Ireland
There are different rules. Find out what you need to do:
Please note that this is a fast-moving situation with details that are frequently changing. We will endeavour to provide all customers with updates as and when they become available.
GOVERNMENT ROADMAP UPDATE:
UPDATED: 23rd February 2021
On 22nd February 2021 the Prime Minister outlined a roadmap out of lockdown for England, with the devolved nations of Scotland, Wales and Northern Ireland set to follow.
This roadmap features four phases which will see the gradual relaxation of social measures which will also allow for the holiday market to gradually reopen.
Currently, it is expected that international travel will resume on the 17th May.
Prior to this, the Department for Transport will publish its review on when overseas travel can resume on 12th April and if there are any changes to this 17th May reopening date.
We will keep you informed of the latest developments to allow you to book with confidence this summer.
Book with Confidence for Summer Today
You can book your summer holiday now and beat the rush of bookings expected in the coming weeks and months.
At Teletext Holidays we want to put your mind at ease, so book with us and benefit from these benefits -
Free cancellations & amendments
We're removing the fees that we normally charge should you want to amend or cancel your booking up to 7 days prior to departure, meaning you can take a while longer to consider your travel options. We have also negotiated directly with some of our top selling hotels so that we can offer no cancellation fees on stays up to just 7 days before departure.
COVID-19 Booking Protection
Book with confidence and know that the cost of your holiday is protected if it is affected by COVID-19. With Teletext Holidays you can reclaim the total cost of your holiday in the event that :
What You Need to Do
If you receive a positive coronavirus diagnosis before your holiday or if you are refused boarding then you’ll need to contact us immediately by emailing us at covidcover@teletext.co.uk with a contact number included in the email and a member of our team will contact you to help you rebook your holiday with us. This cover is subject to policy terms and conditions.
Low Deposits
Book you holiday for summer today and secure with a deposit starting from just £25pp for most European holiday destinations, and £99pp for long haul holidays.
COVID-Safe Hotels
Across our site you will find COVID-safe badges which highlight hotels which comply with local COVID rules and regulations, allowing you to book and enjoy your holiday in peace. More hotels are qualifying all the time so expect more badges to continue to appear.
TRAVEL CORRIDORS SUSPENDED
UPDATED: 16th JANUARY 2021
Please note that the UK Government has announced that, commencing Monday 18th January, all international travellers will need to self-isolate after arriving into the UK. Please see below recent Government advice.
Travel corridors will be suspended from 4am on Monday 18th January.
Anyone arriving in the UK after 4am on Monday 18th January will need to self-isolate for 10 days which can be reduced to 5 days if you pay to use the government's “test and release” test on the 5th day
You must have proof of a negative coronavirus test to travel to The U.K. from 4am on Monday 18 January.
Please note it is your responsibility to adhere to local rules and regulations when travelling.
Please refer to the https://www.gov.uk/coronavirus for further information.
INTERNATIONAL TRAVEL UPDATE
UPDATED: 14 JANUARY 2021
Please note that the UK Government has announced that, commencing Monday 18th January, all international travelers will need to show evidence of a negative COVID-19 test to be allowed entry into the UK.
The new rule applies to UK nationals returning from abroad as well as foreign citizens. The test will need to have been taken fewer than 72 hours prior to travel to the UK and travelers who do not provide negative results may be fined £500.
Please note it is your responsibility to adhere to local rules and regulations when travelling – please see our TERMS AND CONDITIONS for more information.
The 10-day quarantine rule still applies, regardless of the outcome of the test, unless visitors are travelling from a country deemed to be low risk on the government’s travel corridor list.
At the time of writing this rule only applies to people returning to England, however it is expected that similar measures will be enforced in Scotland, Wales and Northern Ireland.
Please refer to the Foreign Commonwealth & Development Office (FCDO) website for further information.
NEW NATIONAL LOCKDOWN ANNOUNCED ON 4TH JAN 2021
UPDATED: 5 JANUARY 2021
With the Governments of Scotland and England announcing new national lockdown, and Wales and Northern Ireland keeping to their current restrictions, please see below further update.
All customers living in England who have an existing booking with us which was due to depart up to 15th February 21 we will be contacting you in departure date order to help you with either rebooking, amending or refunding your booking.
All customers living in Scotland who have an existing booking with us which was due to depart up to 31st January 21 we will be contacting you in departure date order to help you with either rebooking, amending or refunding your booking.
Due to the above our Customer Support team are expected to be very busy assisting customers so we appreciate your patience during this time.
Please refer to the Foreign Commonwealth & Development Office (FCDO) website for further information.
CORONAVIRUS UPDATE - UK TRAVEL RESTRICTIONS AND BORDER CLOSURES
UPDATED: 21 DECEMBER 2020
With the Government announcement of new Tier 4 travel restrictions across parts of England, some countries have also temporarily closed their borders to UK citizens. Tighter restrictions in Scotland, Northern Ireland and Wales have also been applied.
Please see below the most recent information to assist you to understand the impact of these changes.
Travel Restrictions Across The UK (Including The New Tier 4 In England)
Am I able to travel abroad?
All but essential travel is prohibited for those living in Tier 4 areas in England, as well as Scotland, Wales, and Northern Island.
We strongly recommend any official Government guidance is adhered too.
When can you expect to hear from us
Our Customer Support team are currently calling all affected customers with the options available. All customers who are due to travel up to and including the 31st December will be contacted in departure date order.
Where can I get further information about travel restrictions which may affect me?
For further information, please visit the official Government website which can be found here
I live in a lower Tier area can I still travel?
If you live in areas defined under Tier 1 -3 you can still travel in line with official FDCO advice which can be found here.
Please note more countries are introducing Covid-19 related rules and restrictions.
Border Closures
From Sunday 20th December, several countries have announced they will temporarily close their borders to UK citizens. As this is an ever changing situation, we will be contacting affected customers in departure date order, over the coming days.
Due to the current situation, some flight schedules are being cancelled/ suspended with very short notice. If you are due to depart over the next couple of weeks, we strongly urge that you check the airline’s website to ensure your flight is operating before travelling to the airport. If your flight has been cancelled, please contact us to discuss your options.
You can contact us by calling our Customer Support team details can be found on our website.
If you are currently on holiday and require help and assistance, please call our dedicated 24/7 helpline on 0207 741 1303
Please note this number should only be used for customers who are currently abroad.
Last updated: December 11th, 2020
The Government have advised the following:
From today (11/DEC) quarantine reduced from 14 days to 10 days when returning to the U.K. from non-corridor destinations.
From Tues (15/DEC) quarantine can be reduced to 5 days if you pay to use the government's “test and release” test on the 5th day.
The UK Government has announced their intention to pass a bill introducing a period of lockdown, commencing on Thursday 5th November and ending on Wednesday 2nd December.
For all customers currently in resort your holiday, you should continue to enjoy your holiday as planned. If you are due to return home after the 5th November you should check with your airline to ensure that your return flights are running as normal. Please observe FCDO guidance upon your return to the UK.
For customers due to travel, up the 4th of November, as things stand your holiday is going ahead as normal. Please check with your airline to ensure that your return flights are running as normal. If this changes, we will contact you. Please observe FCDO guidance upon your return to the UK.
For customers due to travel between 5th November and 1st December we are awaiting confirmation from the UK Government and will be contacting you shortly to explain your options.
The above information applies to customers travelling to and from airports in England only and we will update with further advice when it becomes available. Please refer to the Foreign Commonwealth & Development Office (FCDO) website for further information.
Prior to this, the Department for Transport will publish its review on when overseas travel can resume on 12th April and if there are any changes to this 17th May reopening date.
We will keep you inform
Update 25th June 2021
The UK Government has announced its approach to restart international travel from 17 May. This includes a green, amber and red traffic light system. The current traffic light system will be reviewed by the Government every three weeks, with the latest changes coming into effect from 4am 30th June 2021 which include moving Malta, the Balearics Islands (Majorca, Menorca and Ibiza), Madeira, Antigua, Barbados, Barbuda, Dominica and Grenada to the green list. Dominican Republic and Tunisia will move from amber to the red list.
Regardless of a country’s colour within the traffic light system, a number of additional important factors could impact customers holidays. We are reviewing bookings and if your holiday is impacted we will be in touch in departure date order to confirm your options.
If Foreign, Commonwealth & Development Office (FCDO) advice against non-essential travel to your destination, we will contact customers prior to the departure date to advise of your options. You can check the current FCDO advice here but please note that FCDO advice is subject to change.
To help with this process, please do not contact us as this will delay us contacting customers, please be patient and await a call from our team.
Travelers to countries on the green list will need to:
Green list countries from the 30th June are:
Anguilla , Antigua and Barbuda, Australia, Balearic Islands (Formentera, Ibiza, Mallorca, Menorca), Barbados, Bermuda, British Antarctic Territory, British Indian Ocean Territory, British Virgin Islands, Brunei, Cayman Islands, Dominica, Falkland Islands, Faroe Islands, Gibraltar, Grenada, Iceland, Israel and Jerusalem, Madeira, Malta, Montserrat, New Zealand, Pitcairn, Henderson, Ducie and Oeno Islands, Singapore, South Georgia and South Sandwich Islands, St Helena, Ascension and Tristan da Cunha, Turks and Caicos Islands.
Please note that you must have proof of a negative COVID-19 test to travel to England from abroad. Please see the government website for more information.
Travelers returning from amber list counties will need to:
There will be over 100 countries on the amber list as of 30th June which include Portugal, Croatia, Cyprus, Czech Republic, France, Greece and Greek islands, Italy, Mexico, Morocco, Poland, Romania, Spain & USA.
Travelers will have to:
Countries are on the red list from 30th June will be-
Afghanistan, Angola, Argentina, Bahrain, Bangladesh, Bolivia, Botswana, Brazil, Burundi, Cape Verde, Chile, Colombia, Congo (Democratic Republic), Costa Rica, Dominican Republic, Ecuador, Egypt, Eritrea, Eswatini, Ethiopia, French Guiana, Guyana, Haiti, India, Kenya, Lesotho, Malawi, Maldives, Mongolia, Mozambique, Namibia, Nepal, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Qatar, Rwanda, Seychelles, Somalia, South Africa, Sri Lanka, Sudan, Suriname, Tanzania, Trinidad and Tobago, Tunisia, Turkey, Uganda, United Arab Emirates (UAE), Uruguay, Venezuela, Zambia and Zimbabwe.
For a complete list of countries on the traffic light system please visit the government website.
Please note that this is a fast-moving situation with details that are frequently changing. We will endeavour to provide all customers with updates as and when they become available.
GOVERNMENT ROADMAP UPDATE:
UPDATED: 23rd February 2021
On 22nd February 2021 the Prime Minister outlined a roadmap out of lockdown for England, with the devolved nations of Scotland, Wales and Northern Ireland set to follow.
This roadmap features four phases which will see the gradual relaxation of social measures which will also allow for the holiday market to gradually reopen.
Currently, it is expected that international travel will resume on the 17th May.
Prior to this, the Department for Transport will publish its review on when overseas travel can resume on 12th April and if there are any changes to this 17th May reopening date.
We will keep you informed of the latest developments to allow you to book with confidence this summer.
Book with Confidence for Summer Today
You can book your summer holiday now and beat the rush of bookings expected in the coming weeks and months.
At Teletext Holidays we want to put your mind at ease, so book with us and benefit from these benefits -
Free cancellations & amendments
We're removing the fees that we normally charge should you want to amend or cancel your booking up to 7 days prior to departure, meaning you can take a while longer to consider your travel options. We have also negotiated directly with some of our top selling hotels so that we can offer no cancellation fees on stays up to just 7 days before departure.
COVID-19 Booking Protection
Book with confidence and know that the cost of your holiday is protected if it is affected by COVID-19. With Teletext Holidays you can reclaim the total cost of your holiday in the event that :
What You Need to Do
If you receive a positive coronavirus diagnosis before your holiday or if you are refused boarding then you’ll need to contact us immediately by emailing us at covidcover@teletext.co.uk with a contact number included in the email and a member of our team will contact you to help you rebook your holiday with us. This cover is subject to policy terms and conditions.
Low Deposits
Book you holiday for summer today and secure with a deposit starting from just £25pp for most European holiday destinations, and £99pp for long haul holidays.
COVID-Safe Hotels
Across our site you will find COVID-safe badges which highlight hotels which comply with local COVID rules and regulations, allowing you to book and enjoy your holiday in peace. More hotels are qualifying all the time so expect more badges to continue to appear.
TRAVEL CORRIDORS SUSPENDED
UPDATED: 16th JANUARY 2021
Please note that the UK Government has announced that, commencing Monday 18th January, all international travellers will need to self-isolate after arriving into the UK. Please see below recent Government advice.
Travel corridors will be suspended from 4am on Monday 18th January.
Anyone arriving in the UK after 4am on Monday 18th January will need to self-isolate for 10 days which can be reduced to 5 days if you pay to use the government's “test and release” test on the 5th day
You must have proof of a negative coronavirus test to travel to The U.K. from 4am on Monday 18 January.
Please note it is your responsibility to adhere to local rules and regulations when travelling.
Please refer to the https://www.gov.uk/coronavirus for further information.
INTERNATIONAL TRAVEL UPDATE
UPDATED: 14 JANUARY 2021
Please note that the UK Government has announced that, commencing Monday 18th January, all international travelers will need to show evidence of a negative COVID-19 test to be allowed entry into the UK.
The new rule applies to UK nationals returning from abroad as well as foreign citizens. The test will need to have been taken fewer than 72 hours prior to travel to the UK and travelers who do not provide negative results may be fined £500.
Please note it is your responsibility to adhere to local rules and regulations when travelling – please see our TERMS AND CONDITIONS for more information.
The 10-day quarantine rule still applies, regardless of the outcome of the test, unless visitors are travelling from a country deemed to be low risk on the government’s travel corridor list.
At the time of writing this rule only applies to people returning to England, however it is expected that similar measures will be enforced in Scotland, Wales and Northern Ireland.
Please refer to the Foreign Commonwealth & Development Office (FCDO) website for further information.
NEW NATIONAL LOCKDOWN ANNOUNCED ON 4TH JAN 2021
UPDATED: 5 JANUARY 2021
With the Governments of Scotland and England announcing new national lockdown, and Wales and Northern Ireland keeping to their current restrictions, please see below further update.
All customers living in England who have an existing booking with us which was due to depart up to 15th February 21 we will be contacting you in departure date order to help you with either rebooking, amending or refunding your booking.
All customers living in Scotland who have an existing booking with us which was due to depart up to 31st January 21 we will be contacting you in departure date order to help you with either rebooking, amending or refunding your booking.
Due to the above our Customer Support team are expected to be very busy assisting customers so we appreciate your patience during this time.
Please refer to the Foreign Commonwealth & Development Office (FCDO) website for further information.
CORONAVIRUS UPDATE - UK TRAVEL RESTRICTIONS AND BORDER CLOSURES
UPDATED: 21 DECEMBER 2020
With the Government announcement of new Tier 4 travel restrictions across parts of England, some countries have also temporarily closed their borders to UK citizens. Tighter restrictions in Scotland, Northern Ireland and Wales have also been applied.
Please see below the most recent information to assist you to understand the impact of these changes.
Travel Restrictions Across The UK (Including The New Tier 4 In England)
Am I able to travel abroad?
All but essential travel is prohibited for those living in Tier 4 areas in England, as well as Scotland, Wales, and Northern Island.
We strongly recommend any official Government guidance is adhered too.
When can you expect to hear from us
Our Customer Support team are currently calling all affected customers with the options available. All customers who are due to travel up to and including the 31st December will be contacted in departure date order.
Where can I get further information about travel restrictions which may affect me?
For further information, please visit the official Government website which can be found here
I live in a lower Tier area can I still travel?
If you live in areas defined under Tier 1 -3 you can still travel in line with official FDCO advice which can be found here.
Please note more countries are introducing Covid-19 related rules and restrictions.
Border Closures
From Sunday 20th December, several countries have announced they will temporarily close their borders to UK citizens. As this is an ever changing situation, we will be contacting affected customers in departure date order, over the coming days.
Due to the current situation, some flight schedules are being cancelled/ suspended with very short notice. If you are due to depart over the next couple of weeks, we strongly urge that you check the airline’s website to ensure your flight is operating before travelling to the airport. If your flight has been cancelled, please contact us to discuss your options.
You can contact us by calling our Customer Support team details can be found on our website.
If you are currently on holiday and require help and assistance, please call our dedicated 24/7 helpline on 0207 741 1303
Please note this number should only be used for customers who are currently abroad.
Last updated: December 11th, 2020
The Government have advised the following:
From today (11/DEC) quarantine reduced from 14 days to 10 days when returning to the U.K. from non-corridor destinations.
From Tues (15/DEC) quarantine can be reduced to 5 days if you pay to use the government's “test and release” test on the 5th day.
The UK Government has announced their intention to pass a bill introducing a period of lockdown, commencing on Thursday 5th November and ending on Wednesday 2nd December.
For all customers currently in resort your holiday, you should continue to enjoy your holiday as planned. If you are due to return home after the 5th November you should check with your airline to ensure that your return flights are running as normal. Please observe FCDO guidance upon your return to the UK.
For customers due to travel, up the 4th of November, as things stand your holiday is going ahead as normal. Please check with your airline to ensure that your return flights are running as normal. If this changes, we will contact you. Please observe FCDO guidance upon your return to the UK.
For customers due to travel between 5th November and 1st December we are awaiting confirmation from the UK Government and will be contacting you shortly to explain your options.
The above information applies to customers travelling to and from airports in England only and we will update with further advice when it becomes available. Please refer to the Foreign Commonwealth & Development Office (FCDO) website for further information.
Prior to this, the Department for Transport will publish its review on when overseas travel can resume on 12th April and if there are any changes to this 17th May reopening date.
We will keep you inform
Update 15th July 2021
The UK Government has announced its approach to restart international travel from 17 May. This includes a green, amber and red traffic light system. The current traffic light system will be reviewed by the Government every three weeks, with the latest changes coming into effect from 4am 19th July 2021 which include moving the Balearics Islands (including Majorca, Menorca and Ibiza) from the green to the amber list, with Croatia and Bulgaria added to the green list
On 8th July the government announced that fully vaccinated UK residents arriving in England from amber travel list destinations will no longer have to quarantine from 19th July. Under-18s returning from amber list places will also be exempt from quarantine. It will still be a requirement to take a PCR test two days after their arrival in England, but will no longer be required to take one after 10 days. A full vaccination means 14 days have passed since your final dose of the vaccine.
Please keep up to date on the entry requirements for all countries by clicking here
Regardless of a country’s colour within the traffic light system, a number of additional important factors could impact customers holidays. We are reviewing bookings and if your holiday is impacted we will be in touch in departure date order to confirm your options.
If Foreign, Commonwealth & Development Office (FCDO) advice against non-essential travel to your destination, we will contact customers prior to the departure date to advise of your options. You can check the current FCDO advice here but please note that FCDO advice is subject to change.
To help with this process, please do not contact us as this will delay us contacting customers, please be patient and await a call from our team.
Before you travel to England you must:
On arrival in England
You must take a COVID-19 test on or before day 2 after you arrive.
Children aged 4 and under do not need to take this test.
You do not need to quarantine unless the test result is positive.
You must quarantine if NHS Test & Trace informs you that you travelled to England with someone who has tested positive for COVID-19.
Green list countries from the 19th July are:
Anguilla, Antarctica/British Antarctic Territory, Antigua and Barbuda, Australia, Barbados, Bermuda, British Indian Ocean Territory, Brunei, Bulgaria, Cayman Islands, Croatia, Dominica, Falkland Islands, Faroe Islands, Gibraltar, Grenada, Hong Kong, Iceland, Israel and Jerusalem, Madeira, Malta, Montserrat, New Zealand, Pitcairn, Henderson, Ducie and Oeno Islands, Singapore, South Georgia and South Sandwich Islands, St Helena, Ascension and Tristan da Cunha, Taiwan, Turks and Caicos Islands..
Please see the government website for more information.
From 4am Monday 19 July you will not need to quarantine on arrival in England or take a day 8 COVID-19 test, as long as you:
Fully vaccinated means that you have had your final dose of an approved vaccine at least 14 days before the date you arrive in England.
You will still need to book a day 2 test to take when you arrive in England.
You will need to:
Read about how you can use the NHS COVID Pass to show proof of your COVID-19 vaccination status.
Children under the age of 18, who are returning to the UK, and people taking part in formally approved COVID-19 vaccine clinical trials will also be exempt from requirements to quarantine and take the day 8 test.
If you are not fully vaccinated under the UK vaccination programme, you will have to quarantine on arrival and take both the day 2 and day 8 tests.
There will be over 100 countries on the amber list as of 19th July which include Portugal, Cyprus, Czech Republic, France, Greece and Greek islands, Italy, Mexico, Morocco, Poland, Romania, Spain & USA.
Before you travel to England you must:
On arrival in England
On arrival in England you must:
There will be over 60 countries are on the red list from 19th July and include UAE (including Dubai), Cape Verde, Costa Rica, Cuba, Dominican Republic, Egypt, India, Maldives, Seychelles, South African, Sri Lanka, Tunisia, & Turkey.
For a complete list of countries on the traffic light system please visit the government website.
Please note that this is a fast-moving situation with details that are frequently changing. We will endeavour to provide all customers with updates as and when they become available.
GOVERNMENT ROADMAP UPDATE:
UPDATED: 23rd February 2021
On 22nd February 2021 the Prime Minister outlined a roadmap out of lockdown for England, with the devolved nations of Scotland, Wales and Northern Ireland set to follow.
This roadmap features four phases which will see the gradual relaxation of social measures which will also allow for the holiday market to gradually reopen.
Currently, it is expected that international travel will resume on the 17th May.
Prior to this, the Department for Transport will publish its review on when overseas travel can resume on 12th April and if there are any changes to this 17th May reopening date.
We will keep you informed of the latest developments to allow you to book with confidence this summer.
Book with Confidence for Summer Today
You can book your summer holiday now and beat the rush of bookings expected in the coming weeks and months.
At Teletext Holidays we want to put your mind at ease, so book with us and benefit from these benefits -
Free cancellations & amendments
We're removing the fees that we normally charge should you want to amend or cancel your booking up to 7 days prior to departure, meaning you can take a while longer to consider your travel options. We have also negotiated directly with some of our top selling hotels so that we can offer no cancellation fees on stays up to just 7 days before departure.
COVID-19 Booking Protection
Book with confidence and know that the cost of your holiday is protected if it is affected by COVID-19. With Teletext Holidays you can reclaim the total cost of your holiday in the event that :
What You Need to Do
If you receive a positive coronavirus diagnosis before your holiday or if you are refused boarding then you’ll need to contact us immediately by emailing us at covidcover@teletext.co.uk with a contact number included in the email and a member of our team will contact you to help you rebook your holiday with us. This cover is subject to policy terms and conditions.
Low Deposits
Book you holiday for summer today and secure with a deposit starting from just £25pp for most European holiday destinations, and £99pp for long haul holidays.
COVID-Safe Hotels
Across our site you will find COVID-safe badges which highlight hotels which comply with local COVID rules and regulations, allowing you to book and enjoy your holiday in peace. More hotels are qualifying all the time so expect more badges to continue to appear.
TRAVEL CORRIDORS SUSPENDED
UPDATED: 16th JANUARY 2021
Please note that the UK Government has announced that, commencing Monday 18th January, all international travellers will need to self-isolate after arriving into the UK. Please see below recent Government advice.
Travel corridors will be suspended from 4am on Monday 18th January.
Anyone arriving in the UK after 4am on Monday 18th January will need to self-isolate for 10 days which can be reduced to 5 days if you pay to use the government's “test and release” test on the 5th day
You must have proof of a negative coronavirus test to travel to The U.K. from 4am on Monday 18 January.
Please note it is your responsibility to adhere to local rules and regulations when travelling.
Please refer to the https://www.gov.uk/coronavirus for further information.
INTERNATIONAL TRAVEL UPDATE
UPDATED: 14 JANUARY 2021
Please note that the UK Government has announced that, commencing Monday 18th January, all international travelers will need to show evidence of a negative COVID-19 test to be allowed entry into the UK.
The new rule applies to UK nationals returning from abroad as well as foreign citizens. The test will need to have been taken fewer than 72 hours prior to travel to the UK and travelers who do not provide negative results may be fined £500.
Please note it is your responsibility to adhere to local rules and regulations when travelling – please see our TERMS AND CONDITIONS for more information.
The 10-day quarantine rule still applies, regardless of the outcome of the test, unless visitors are travelling from a country deemed to be low risk on the government’s travel corridor list.
At the time of writing this rule only applies to people returning to England, however it is expected that similar measures will be enforced in Scotland, Wales and Northern Ireland.
Please refer to the Foreign Commonwealth & Development Office (FCDO) website for further information.
NEW NATIONAL LOCKDOWN ANNOUNCED ON 4TH JAN 2021
UPDATED: 5 JANUARY 2021
With the Governments of Scotland and England announcing new national lockdown, and Wales and Northern Ireland keeping to their current restrictions, please see below further update.
All customers living in England who have an existing booking with us which was due to depart up to 15th February 21 we will be contacting you in departure date order to help you with either rebooking, amending or refunding your booking.
All customers living in Scotland who have an existing booking with us which was due to depart up to 31st January 21 we will be contacting you in departure date order to help you with either rebooking, amending or refunding your booking.
Due to the above our Customer Support team are expected to be very busy assisting customers so we appreciate your patience during this time.
Please refer to the Foreign Commonwealth & Development Office (FCDO) website for further information.
CORONAVIRUS UPDATE - UK TRAVEL RESTRICTIONS AND BORDER CLOSURES
UPDATED: 21 DECEMBER 2020
With the Government announcement of new Tier 4 travel restrictions across parts of England, some countries have also temporarily closed their borders to UK citizens. Tighter restrictions in Scotland, Northern Ireland and Wales have also been applied.
Please see below the most recent information to assist you to understand the impact of these changes.
Travel Restrictions Across The UK (Including The New Tier 4 In England)
Am I able to travel abroad?
All but essential travel is prohibited for those living in Tier 4 areas in England, as well as Scotland, Wales, and Northern Island.
We strongly recommend any official Government guidance is adhered too.
When can you expect to hear from us
Our Customer Support team are currently calling all affected customers with the options available. All customers who are due to travel up to and including the 31st December will be contacted in departure date order.
Where can I get further information about travel restrictions which may affect me?
For further information, please visit the official Government website which can be found here
I live in a lower Tier area can I still travel?
If you live in areas defined under Tier 1 -3 you can still travel in line with official FDCO advice which can be found here.
Please note more countries are introducing Covid-19 related rules and restrictions.
Border Closures
From Sunday 20th December, several countries have announced they will temporarily close their borders to UK citizens. As this is an ever changing situation, we will be contacting affected customers in departure date order, over the coming days.
Due to the current situation, some flight schedules are being cancelled/ suspended with very short notice. If you are due to depart over the next couple of weeks, we strongly urge that you check the airline’s website to ensure your flight is operating before travelling to the airport. If your flight has been cancelled, please contact us to discuss your options.
You can contact us by calling our Customer Support team details can be found on our website.
If you are currently on holiday and require help and assistance, please call our dedicated 24/7 helpline on 0207 741 1303
Please note this number should only be used for customers who are currently abroad.
Last updated: December 11th, 2020
The Government have advised the following:
From today (11/DEC) quarantine reduced from 14 days to 10 days when returning to the U.K. from non-corridor destinations.
From Tues (15/DEC) quarantine can be reduced to 5 days if you pay to use the government's “test and release” test on the 5th day.
The UK Government has announced their intention to pass a bill introducing a period of lockdown, commencing on Thursday 5th November and ending on Wednesday 2nd December.
For all customers currently in resort your holiday, you should continue to enjoy your holiday as planned. If you are due to return home after the 5th November you should check with your airline to ensure that your return flights are running as normal. Please observe FCDO guidance upon your return to the UK.
For customers due to travel, up the 4th of November, as things stand your holiday is going ahead as normal. Please check with your airline to ensure that your return flights are running as normal. If this changes, we will contact you. Please observe FCDO guidance upon your return to the UK.
For customers due to travel between 5th November and 1st December we are awaiting confirmation from the UK Government and will be contacting you shortly to explain your options.
The above information applies to customers travelling to and from airports in England only and we will update with further advice when it becomes available. Please refer to the Foreign Commonwealth & Development Office (FCDO) website for further information.
Prior to this, the Department for Transport will publish its review on when overseas travel can resume on 12th April and if there are any changes to this 17th May reopening date.
We will keep you inform
Update 25th June 2021
The UK Government has announced its approach to restart international travel from 17 May. This includes a green, amber and red traffic light system. The current traffic light system will be reviewed by the Government every three weeks, with the latest changes coming into effect from 4am 30th June 2021 which include moving Malta, the Balearics Islands (Majorca, Menorca and Ibiza), Madeira, Antigua, Barbados, Barbuda, Dominica and Grenada to the green list. Dominican Republic and Tunisia will move from amber to the red list.
Regardless of a country’s colour within the traffic light system, a number of additional important factors could impact customers holidays. We are reviewing bookings and if your holiday is impacted we will be in touch in departure date order to confirm your options.
If Foreign, Commonwealth & Development Office (FCDO) advice against non-essential travel to your destination, we will contact customers prior to the departure date to advise of your options. You can check the current FCDO advice here but please note that FCDO advice is subject to change.
To help with this process, please do not contact us as this will delay us contacting customers, please be patient and await a call from our team.
Travelers to countries on the green list will need to:
Green list countries from the 30th June are:
Anguilla , Antigua and Barbuda, Australia, Balearic Islands (Formentera, Ibiza, Mallorca, Menorca), Barbados, Bermuda, British Antarctic Territory, British Indian Ocean Territory, British Virgin Islands, Brunei, Cayman Islands, Dominica, Falkland Islands, Faroe Islands, Gibraltar, Grenada, Iceland, Israel and Jerusalem, Madeira, Malta, Montserrat, New Zealand, Pitcairn, Henderson, Ducie and Oeno Islands, Singapore, South Georgia and South Sandwich Islands, St Helena, Ascension and Tristan da Cunha, Turks and Caicos Islands.
Please note that you must have proof of a negative COVID-19 test to travel to England from abroad. Please see the government website for more information.
Travelers returning from amber list counties will need to:
There will be over 100 countries on the amber list as of 30th June which include Portugal, Croatia, Cyprus, Czech Republic, France, Greece and Greek islands, Italy, Mexico, Morocco, Poland, Romania, Spain & USA.
Travelers will have to:
Countries are on the red list from 30th June will be-
Afghanistan, Angola, Argentina, Bahrain, Bangladesh, Bolivia, Botswana, Brazil, Burundi, Cape Verde, Chile, Colombia, Congo (Democratic Republic), Costa Rica, Dominican Republic, Ecuador, Egypt, Eritrea, Eswatini, Ethiopia, French Guiana, Guyana, Haiti, India, Kenya, Lesotho, Malawi, Maldives, Mongolia, Mozambique, Namibia, Nepal, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Qatar, Rwanda, Seychelles, Somalia, South Africa, Sri Lanka, Sudan, Suriname, Tanzania, Trinidad and Tobago, Tunisia, Turkey, Uganda, United Arab Emirates (UAE), Uruguay, Venezuela, Zambia and Zimbabwe.
For a complete list of countries on the traffic light system please visit the government website.
Please note that this is a fast-moving situation with details that are frequently changing. We will endeavour to provide all customers with updates as and when they become available.
GOVERNMENT ROADMAP UPDATE:
UPDATED: 23rd February 2021
On 22nd February 2021 the Prime Minister outlined a roadmap out of lockdown for England, with the devolved nations of Scotland, Wales and Northern Ireland set to follow.
This roadmap features four phases which will see the gradual relaxation of social measures which will also allow for the holiday market to gradually reopen.
Currently, it is expected that international travel will resume on the 17th May.
Prior to this, the Department for Transport will publish its review on when overseas travel can resume on 12th April and if there are any changes to this 17th May reopening date.
We will keep you informed of the latest developments to allow you to book with confidence this summer.
Book with Confidence for Summer Today
You can book your summer holiday now and beat the rush of bookings expected in the coming weeks and months.
At Teletext Holidays we want to put your mind at ease, so book with us and benefit from these benefits -
Free cancellations & amendments
We're removing the fees that we normally charge should you want to amend or cancel your booking up to 7 days prior to departure, meaning you can take a while longer to consider your travel options. We have also negotiated directly with some of our top selling hotels so that we can offer no cancellation fees on stays up to just 7 days before departure.
COVID-19 Booking Protection
Book with confidence and know that the cost of your holiday is protected if it is affected by COVID-19. With Teletext Holidays you can reclaim the total cost of your holiday in the event that :
What You Need to Do
If you receive a positive coronavirus diagnosis before your holiday or if you are refused boarding then you’ll need to contact us immediately by emailing us at covidcover@teletext.co.uk with a contact number included in the email and a member of our team will contact you to help you rebook your holiday with us. This cover is subject to policy terms and conditions.
Low Deposits
Book you holiday for summer today and secure with a deposit starting from just £25pp for most European holiday destinations, and £99pp for long haul holidays.
COVID-Safe Hotels
Across our site you will find COVID-safe badges which highlight hotels which comply with local COVID rules and regulations, allowing you to book and enjoy your holiday in peace. More hotels are qualifying all the time so expect more badges to continue to appear.
TRAVEL CORRIDORS SUSPENDED
UPDATED: 16th JANUARY 2021
Please note that the UK Government has announced that, commencing Monday 18th January, all international travellers will need to self-isolate after arriving into the UK. Please see below recent Government advice.
Travel corridors will be suspended from 4am on Monday 18th January.
Anyone arriving in the UK after 4am on Monday 18th January will need to self-isolate for 10 days which can be reduced to 5 days if you pay to use the government's “test and release” test on the 5th day
You must have proof of a negative coronavirus test to travel to The U.K. from 4am on Monday 18 January.
Please note it is your responsibility to adhere to local rules and regulations when travelling.
Please refer to the https://www.gov.uk/coronavirus for further information.
INTERNATIONAL TRAVEL UPDATE
UPDATED: 14 JANUARY 2021
Please note that the UK Government has announced that, commencing Monday 18th January, all international travelers will need to show evidence of a negative COVID-19 test to be allowed entry into the UK.
The new rule applies to UK nationals returning from abroad as well as foreign citizens. The test will need to have been taken fewer than 72 hours prior to travel to the UK and travelers who do not provide negative results may be fined £500.
Please note it is your responsibility to adhere to local rules and regulations when travelling – please see our TERMS AND CONDITIONS for more information.
The 10-day quarantine rule still applies, regardless of the outcome of the test, unless visitors are travelling from a country deemed to be low risk on the government’s travel corridor list.
At the time of writing this rule only applies to people returning to England, however it is expected that similar measures will be enforced in Scotland, Wales and Northern Ireland.
Please refer to the Foreign Commonwealth & Development Office (FCDO) website for further information.
NEW NATIONAL LOCKDOWN ANNOUNCED ON 4TH JAN 2021
UPDATED: 5 JANUARY 2021
With the Governments of Scotland and England announcing new national lockdown, and Wales and Northern Ireland keeping to their current restrictions, please see below further update.
All customers living in England who have an existing booking with us which was due to depart up to 15th February 21 we will be contacting you in departure date order to help you with either rebooking, amending or refunding your booking.
All customers living in Scotland who have an existing booking with us which was due to depart up to 31st January 21 we will be contacting you in departure date order to help you with either rebooking, amending or refunding your booking.
Due to the above our Customer Support team are expected to be very busy assisting customers so we appreciate your patience during this time.
Please refer to the Foreign Commonwealth & Development Office (FCDO) website for further information.
CORONAVIRUS UPDATE - UK TRAVEL RESTRICTIONS AND BORDER CLOSURES
UPDATED: 21 DECEMBER 2020
With the Government announcement of new Tier 4 travel restrictions across parts of England, some countries have also temporarily closed their borders to UK citizens. Tighter restrictions in Scotland, Northern Ireland and Wales have also been applied.
Please see below the most recent information to assist you to understand the impact of these changes.
Travel Restrictions Across The UK (Including The New Tier 4 In England)
Am I able to travel abroad?
All but essential travel is prohibited for those living in Tier 4 areas in England, as well as Scotland, Wales, and Northern Island.
We strongly recommend any official Government guidance is adhered too.
When can you expect to hear from us
Our Customer Support team are currently calling all affected customers with the options available. All customers who are due to travel up to and including the 31st December will be contacted in departure date order.
Where can I get further information about travel restrictions which may affect me?
For further information, please visit the official Government website which can be found here
I live in a lower Tier area can I still travel?
If you live in areas defined under Tier 1 -3 you can still travel in line with official FDCO advice which can be found here.
Please note more countries are introducing Covid-19 related rules and restrictions.
Border Closures
From Sunday 20th December, several countries have announced they will temporarily close their borders to UK citizens. As this is an ever changing situation, we will be contacting affected customers in departure date order, over the coming days.
Due to the current situation, some flight schedules are being cancelled/ suspended with very short notice. If you are due to depart over the next couple of weeks, we strongly urge that you check the airline’s website to ensure your flight is operating before travelling to the airport. If your flight has been cancelled, please contact us to discuss your options.
You can contact us by calling our Customer Support team details can be found on our website.
If you are currently on holiday and require help and assistance, please call our dedicated 24/7 helpline on 0207 741 1303
Please note this number should only be used for customers who are currently abroad.
Last updated: December 11th, 2020
The Government have advised the following:
From today (11/DEC) quarantine reduced from 14 days to 10 days when returning to the U.K. from non-corridor destinations.
From Tues (15/DEC) quarantine can be reduced to 5 days if you pay to use the government's “test and release” test on the 5th day.
The UK Government has announced their intention to pass a bill introducing a period of lockdown, commencing on Thursday 5th November and ending on Wednesday 2nd December.
For all customers currently in resort your holiday, you should continue to enjoy your holiday as planned. If you are due to return home after the 5th November you should check with your airline to ensure that your return flights are running as normal. Please observe FCDO guidance upon your return to the UK.
For customers due to travel, up the 4th of November, as things stand your holiday is going ahead as normal. Please check with your airline to ensure that your return flights are running as normal. If this changes, we will contact you. Please observe FCDO guidance upon your return to the UK.
For customers due to travel between 5th November and 1st December we are awaiting confirmation from the UK Government and will be contacting you shortly to explain your options.
The above information applies to customers travelling to and from airports in England only and we will update with further advice when it becomes available. Please refer to the Foreign Commonwealth & Development Office (FCDO) website for further information.
Prior to this, the Department for Transport will publish its review on when overseas travel can resume on 12th April and if there are any changes to this 17th May reopening date.
We will keep you inform
Updated 31 December 2020
With a Brexit deal now completed and backed by Parliament, please see below a guide to the changes Brexit will bring to our European holidays.
This information is to help you to ensure you are as prepared as possible however, please note it is your responsibility to be aware of and follow all rules and regulations in place. We have also provided a link below to the Government website which should be checked regularly for any changes or updates.
Please ensure each person travelling has a passport that:
Is valid for a minimum of at least 6 months
Is less than 10 years old
It is very important to ensure you have a valid travel insurance policy before travelling.
If you have a European Health Insurance Card (EHIC) it will be valid up until its expiry date.
As we leave the EU, UK passport holders will no longer be able to use lanes designated for EU Nationals (often shown as EU and EAA), and will need to use the lanes marked for travelers arriving from the rest of the world.
You may also be required to produce the following documentation on arrival:
Proof of a valid return or onward journey
Proof you have enough money for your stay
(Please note: Immigration could have a longer wait time than you would normally expect after the initial transition)
If driving your own car, to have valid insurance you must obtain a physical Green Card from your insurance provider. This Green Card must be carried with you at all times whilst in the EU. You may be charged by your insurance company for this Green Card so it is advisable to apply a minimum of one month before your holiday.
You will also be required to display a GB sticker on your car.
You will not require a visa as a tourist and you will be able to stay for a total of 90 days in any 180 day period.
Yes - as the UK and EU have ensured flights will continue to operate as normal.
Roaming charges could change. Please check with your network provider to understand your data roaming policy and charges before you set off on holiday.
You won't be able to take any products containing meat or milk into the EU. There are some exceptions like powdered baby milk and baby food. Please click the link below to find out more.
It is your responsibility to keep up to date with the very latest advice and information with regards travel rules and regulations. Please check the below link to the Government website regularly for any changes or updates.
If your Airline is : Ryanair, Easyjet, Jet2, Norwegian, Wizz Air You will be required to upload your API information directly on the website when you check in online.
If your Airline is : Gold Medal, A Holiday Team, The Holiday Team, Galileo & Moresand Limited once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.teletextholidays.co.uk/mybooking.
if your Airline is : British Airways, Teleticket, Balkan Holidays, Olympic We will send E-tickets 7 days prior to your departure.
If you are flying with Aerlingus, Pegasus, Vueling or Lolo Flights you can provide your API details at the airport check-in counter.
To confirm your allowance if you have booked baggage with your flight, it is best to check with your airline directly.
For Aer Lingus Click here
For British Airways Click here
For easyJet Click here
For Jet2 Click here
For Monarch (including Avro and Cosmos) Click here
For Norwegian Click here
For Ryanair Click here
For Wizz Air Click here
For Olympic Holidays, the allowance varies depending on the airline, therefore please refer to your confirmation invoice.
For Lolo flights: Each passenger (except infants) is allowed one piece of hand baggage with a maximum weight of 5kg and maximum dimensions of 55cm x 40cm x 20cm. Infants (children under 2 years travelling without a reserved seat) have no hand baggage allowance. However, passengers travelling with infants shall have, free of charge, an additional hand baggage allowance of 5kg (1 piece of baggage only) and one folding pushchair. Checked Baggage : Baggage charges were booked 72 hours or more prior to departure are £15 for a 15kgs bag, £10 for each additional 5kgs up to 30kgs and £10 for the last 2kgs making a maximum of 32Kgs per passenger.
If you need to check how many checked bags you've booked, you can view your booking online on the My Booking page.
Please complete our simple web form if you would like to add an additional bag or increase your weight allowance.
We will email you your booking confirmation within 24 / 48 hours of booking to the email address you gave us when you booked. In a few rare occasions, if you don’t receive our email within this time, please check your spam/junk folder in case it has found it’s way there. If you don’t find the email there, please send an email to support@teletext.co.uk.
If you wish to make a cancellation or amend your booking then you should be aware that there will most likely be a cost involved.
Amendment and cancellation charges will differ according to the suppliers that you made your plans with so we are not able to summarise these charges here.
If you wish to cancel or change your booking please click here and complete our simple online form, and we will advise you of the charges that will be involved.
If you are unsure about anything, please fill out our simple online form here and we'll get back to you.
You can now access your documents 48 hours after booking on our secure ‘My Booking’ page.
On the My Booking page you can:
Your travel documents and invoices will be available to view and print 48 hours after booking. Simply log onto my booking and you’re ready to go.
For specific check-in and API information related to your flight, you will need to know your flight supplier. This can be found under your flight details on the My Booking page.
Once you have this, our check-in and API guide will give you all the information you need.
We make paying for you holiday easy:
Paying for a hotel only booking:
If you have made a Hotel Only booking, please click here and it will take you to the Manage My Booking page which will allow you to make payment. Please note the payment line above is not available for hotel only bookings
In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your Accommodation Voucher, which can be viewed on your My Booking page.
We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated 24 hour helpline.
Emergency Tel No: +44 (0)207 741 1303
YES! Teletext Holidays has been serving the UK holiday market now for nearly 30 years and has sent 100,000s of happy holidaymakers all over the world. Teletext Holidays are ATOL protected and TTA bonded giving complete peace of mind.
Telephone numbers | ||||
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Customer Support – before travel | 0207 741 1305 | Mon - Sun (incl bank holidays) | 08:00am – 10:00pm | |
Disabled customers | 0207 741 1305 | Mon - Sun (incl bank holidays) | 09:00am – 06:00pm | |
Customer Relations – on your return | 0207 741 1200 | Mon – Fri Saturday Sunday | 09:00am – 05:00pm Closed Closed |
Address: 1st Floor, 192 – 198 Vauxhall Bridge Road, London, SW1V 1DX
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