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Speak to a Customer Support Agent on: 0203 930 8710

Live Chat

Click to chat with us about a booking you’ve already made.

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*Chat 8am - 9pm Monday to Sunday inc. Bank Holidays

Our most frequently asked questions

How to check-in if I’m flying
with Ryanair?

Check-in online is easy. Here’s a quick step-by-step video guide on how to do it.

For any queries use the following channels

Live Chat

Click to chat with us about a booking you have already made

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Other useful information

For any queries use the following channels

Live Chat

Click to chat with us about a booking you have already made

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Would like to make a new booking?

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Travel Docs

Travel Documents & Vouchers

 

What do I need for my flight?

Here’s a guide on how and when you will receive your e-tickets or boarding passes. Some airlines do not require any tickets. Your boarding passes can be collected at the check-in desk when you provide the Airline Reference Number, which is shown on your eticket letter. This document can be downloaded via the find my booking tab on our website. If you need to speak to us for any reason, click here to send us a quick message through our easy-to-use web form.

Aer Lingus – Please show your eticket letter which displays your flight reference/locator number at check in.

Avro – Please show your eticket letter which displays your flight reference/locator number at check in.

Balkan Holidays - We will email your Balkan e-ticket to you approximately 3-7 days before you fly.

British Airways – We will email your BA e-ticket to you approximately 3-7 days before you fly.

Cosmos - Please show your eticket letter which displays your flight reference/locator number at check in.

EasyJet – You are required to check in on Easyjets website and print the boarding passes yourself. Please follow the instructions on your flight online checkin/e-ticket letter.

Flybe - Please show your eticket letter which displays your flight reference/locator number at check in.

Gold Medal – Email your passport details to api@teletext.co.uk, so that we can send your e-ticket to you between 7 and 3 days prior to departure.

Holiday Team - We will email your Holiday Team e-ticket to you approximately 3-7 days before you fly.

Jet2 – You are required to check in on the Jet2 website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.

Monarch – Please show your eticket letter which displays your flight reference/locator number at check in.

Norwegian – You are required to check in on the Norwegian website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.

Olympic - Please show your eticket letter which displays your flight reference/locator number at check in.

Pegasus - Please show your eticket letter which displays your flight reference/locator number at check in.

Ryanair - You are required to check in on Ryanairs website and print the boarding passes yourself. Please follow the instructions on your flight online checkin/e-ticket letter.

Teleticket - We will email your e-tickets to you, normally 3-7 days before you fly.

Thomascook - Please show your eticket letter which displays your flight reference/locator number at check in.

Thomson - Please show your eticket letter which displays your flight reference/locator number at check in.

Wizz Air – You are required to check in on the Wizz Air website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.

Vueling - Please show your eticket letter which displays your flight reference/locator number at check in.

What if there is a mistake on my booking?

If you have noticed a mistake on your booking, we'll need you to let us know immediately as our suppliers in particular will be highly likely to charge for amendments if they are not spotted quickly.

Please click here and complete our simple web form detailing any errors so that we can take the relevant course of action to rectify them.

What if my e-tickets or boarding passes haven't arrived?

E-Tickets/Boarding Passes will normally be sent to you between 7 and 3 days prior to your departure date. If you haven't received them within 3 days of your departure then you can notify us by clicking here to complete our online web form, selecting 'Invoices or Tickets/Travel Vouchers' under the Request Type drop-down menu.

When should I get my booking confirmation?

We will email you your booking confirmation within 24 / 48 hours of booking to the email address you gave us when you booked. In a few rare occasions, if you don’t receive our email within this time, please check your spam/junk folder in case it has found it’s way there. If you don’t find the email there, please send an email to support@teletext.co.uk.  

What should I do if my age is wrong on my travel documents?

Don’t worry - our systems are set up to show the age of 25 by default. We don’t need adult ages at the time of booking and this will not affect your booking or check in process.
If an infant reaches the age of 2 years prior to their return journey, they must pay the airlines applicable adult fare, taxes, fees and charges for that flight so please ensure you advise us of infant/child ages at the time of booking.

Also, to ensure the correct accommodation child rate is applied at the time of booking we must inform our accommodation supplier of all child ages. So if your child is under 16 on the day of departure please let us know before you book. 

What if the wrong title is on my travel documents?

If your flight is booked with Ryanair they only need first and last name, so there’s no need to do anything. 
Titles do not appear on passports therefore this should not affect your reservation. 
For all other airlines please email support@teletext.co.uk 

My flights are booked separately

To get the best possible price, we may book your inbound and outbound flight separately. We will advise you if this is the case at the time of booking. On the rare occasion where one of your flights may be cancelled, it does not necessarily mean the remaining flight can be cancelled and a full refund be given. For further information please contact the relevant airline.

Can I view My Booking online?

Yes! On our shiny My Booking page, you can:

  • View your booking
  • Check & pay your balance online
  • Print your documents

We're still updating our system and there will be more coming soon. Watch this space to be able to manage your booking!

If you have problems please start a Live Chat with one of our helpful agents. (Available Monday to Sunday 9 am to 9 pm)

Outside of these hours, you can also contact us by completing our online form, and we'll get back to you pronto!

Why doesn't the hotel have my details?

We understand you may wish to contact your accommodation directly before you travel. Please do not worry if your hotel is unable to locate your booking in your name.

As Teletext Holidays acts as an agent for your booking, passengers details are not passed to the hotel until approximately 28 days prior to your arrival by the supplier hence why the hotel are unable to confirm your reservation to you. Please be assured your reservation is confirmed with our supplier.

If you have any further queries about your details please fill in a Help Request form and we'll be happy to help.

How do I check in for my flight with easyJet?

If you're flying with easyJet, you can check in for your flight from 30 days, and up to 2 hours before your scheduled departure time.
Click here and select 'check-in online'.

You'll then need to type your surname and the easyJet booking reference, click to confirm you have all your passengers’ permission to check-in for them and then click ‘check-in now’.

There will be a list of the outward and return flights and each passenger. Under each name, it will show that you need to add Advance Passenger Information (API). Once you have done this, select 'check in all passengers'.

Make sure you print a copy of each boarding pass. You should have one boarding pass for each passenger for both the outbound and return flights.

SectionPayments

Payments & Low Deposit Bookings

 

How can I pay for my booking?

We make paying for you holiday easy:

  1. You can find your remaining balance on your My Booking page. The most convenient way to pay is by visiting our Payment site
  2. You can call our dedicated payment line on 0207 741 1347 Monday-Sunday 08:00-21:00 including Bank Holidays.

Paying for a hotel only booking:

If you have made a Hotel Only booking, please click here and it will take you to the Manage My Booking page which will allow you to make payment. Please note the payment line above is not available for hotel only bookings.

An administration fee of £4.95 (which covers our admin costs for managing payments on the telephone) will be payable at the time you call and will be added to each payment made on the phone.

 

When do I pay the balance of my holiday?

The balance of your holiday must be paid 90 days before departure or by the balance due date notified to you. Your balance is also shown on your payment summary sent to you with your booking confirmation. If you have a booking reference starting with 'TT' you can check your current balance on the My Booking page.

If you are unsure about anything, please fill out our simple online form here and we'll get back to you.

What are credit and debit card charges?

There are no additional Debit or Credit card fees.

We do not accept Amex cards.

What should I pay and when?

You’ll need to pay the total price of your holiday if you’re travelling in the next 12 weeks. 

If your booking is 12 weeks or more away, you can sometimes pay just the deposit now, with the rest due 12 weeks before you go on holiday. If you don’t pay your balance then your holiday may be cancelled.

You can pay your remaining balance on your My Booking page

An administration fee of £4.95 (which covers our admin costs for managing payments on the telephone) will be payable at the time you call and will be added to each payment made on the phone.

 

What if I want to cancel or change my booking?

If you wish to make a cancellation or amend your booking then you should be aware that there will most likely be a cost involved.  

Amendment and cancellation charges will differ according to the suppliers that you made your plans with so we are not able to summarise these charges here.

If you wish to cancel or change your booking please click here and complete our simple online form, and we will advise you of the charges that will be involved.

Can I pay by cheque?

We can confirm should you wish to pay by cheque you can do so by making the cheque payable to Truly Travel Ltd and posting it to the following postal address.

3rd Floor, Royal House
5 Vine Street
Uxbridge
UB8 1QE

How do I make a payment on the Instalment plan?

If you have opted to secure your holiday with the payment plan, you have no need to contact us to make a payment. After paying the initial deposit, the remaining balance will be taken in instalments with the final payment being taken between 14 and 4 weeks before departure. Our sales team will discuss the instalment plan at the time of booking

What is the low deposit/Instalment plan?

LOW DEPOSITS AVAILABLE ON ALL YOUR FAVOURITE DESTINATIONS

Don't let a lack of cash up-front get in the way of your dream holiday - secure a holiday from as little as £49pp*. Our low deposit holidays mean you can book your perfect holiday when you see it; no saving required!

How it works:

  1. Book your holiday today by paying a deposit of just £49* per person
  2. Pay the remaining deposit 28 days after booking (this is typically the remainder of your flight cost, as advised when you book)
  3. Pay the remaining amount 12 weeks before your departure

PAY BY MONTHLY INSTALMENTS NOW ALSO AVAILABLE

As well as our low deposit offer, you can now spread the cost of your holiday even further using our new monthly payment scheme. This allows you to split your payments into even smaller, more manageable chunks - completely hassle free!

How it works:

  1. Book your holiday today by paying a low deposit of just £49* per person
  2. Pay the remaining deposit 28 days after booking (this is typically the remainder of your flight cost, as advised when you book)
  3. Split the amount left to pay into equal monthly payments*, with the final amount due 12 weeks before your departure

It’s an easy, hassle-free way to spread the cost of your beach or All Inclusive holiday, so get booking today and jet away to your next amazing holiday without a care in the world!

Will there be a credit card or debit card charge on the instalment plan?

From 13th January you will not be charged a credit card fee on transactions made.

Debit card fees do not apply.

We do not accept Amex cards. 

Can I pay my balance off early on the instalment plan?

If you would like to pay your balance off early, please call our balance collections team on 0207 741 1347

What should i do if the card I used for the instalment transactions is lost or stolen?

All payments will be automatically debited from the same credit/debit card used to pay the initial deposit. In the event that the card you have set up for the instalments expires or is stolen. Please call our balance collection team on 020 7741 1347

Can I make a change to my holiday while I am on the instalment plan?

If you would like to make changes or add extras to your booking, you will be required to pay the additional associated charges when the amendments are applied.

What if the balance of my booking is wrong?

If you think the balance on your booking is incorrect please call our Customer Support team on 0207 741 1205 and they will be able to help you. Alternatively you can email us on support@teletext.co.uk or follow the link to live chat.

Payment

With our low deposit, you can book ahead and secure your perfect holiday from as little as £49 per person. Where you opt for the instalment plan, after payment of the deposit, the remaining balance will be taken in instalments with the final payment being taken between 14 and 4 weeks before your departure date depending on the arrangements chosen. All agreed payment instalment details will be available to view once you log into the “my booking” page on our website. You will also find these details on your payment summary sent to you at the time of booking.

Please note the low deposit scheme is only available on certain holidays. Usual credit card fees would apply to each transaction, please check with the sales team for more details.

An administration fee of £4.95 (which covers our admin costs for managing payments on the telephone) will be payable at the time you call and will be added to each payment made on the phone.

Low Deposit

With our low deposit, you can book ahead and secure your perfect holiday from as little as £49 per person. Where you opt for the instalment plan, after payment of the deposit, the remaining balance will be taken in instalments with the final payment being taken between 14 and 4 weeks before your departure date depending on the arrangements chosen. All agreed payment instalment details will be available to view once you log into the “my booking” page on our website. You will also find these details on your payment summary sent to you at the time of booking.

Please note the low deposit scheme is only available on certain holidays. Usual credit card fees would apply to each transaction, please check with the sales team for more details.

An administration fee of £4.95 (which covers our admin costs for managing payments on the telephone) will be payable at the time you call and will be added to each payment made on the phone.

Insurance

Insurance

 

Should I arrange travel insurance before I go?

Yes, you should make sure that your family are covered for emergency medical treatment, repatriation, cancellation or having to cut your trip short if you’re ill or injured. You can also insure yourself against travel delay, missed departure and loss of your personal belongings and money. 

We can provide you with a comprehensive travel insurance policy through our partner Holiday Extras.

Do I need travel insurance if I'm travelling within the EU?

We strongly recommend that you get travel insurance for your holiday. Emergency treatment is usually available if you have a European Health Insurance Card (an EHIC), but even then, you may still have to pay high charges.

We can provide you with a comprehensive travel insurance policy through our partner Holiday Extras.  

Can I take medication with me?

Any prescription medication must be approved from the airline prior to your departure. Make sure that any medication you need to take is legally allowed in the country you’re going to and take the prescription with you.
For more information Please click here

Is wheelchair assistance available?

Yes, this is usually available and we’re pleased to help our guests with any special requirements. We must let the airline know at least 14 days before you go.
Please let us know as soon as possible, preferably at the time of booking so we can get you the assistance you need. You can e-mail support@teletext.co.uk

Are there any rules on flying when pregnant?

Please check with your airline as they have different rules on this. Some need a doctor’s note confirming that you’re healthy to fly, and some only allow travel up to the 28th week.

Please make sure that you’re covered by your travel insurance policy.

Do I need to pay if I go to hospital overseas?

Your travel insurance company will normally pay for this. They should also pay for you to be flown back to the UK if you need to. If you’re not insured, you’ll need to cover the cost.

What are the E111 & EHIC?

The E111 form doesn’t work anymore. So you’ll need a European Health Insurance Card (EHIC) to get free or reduced cost healthcare when you visit European Union countries. We recommend you get an EHIC from the Post Office before going on holiday.

Do I need any vaccinations?

Check what vaccinations you need with your GP at least six weeks before you go.

Should I arrange travel insurance before I go?

Yes, you should make sure that your family are covered for emergency medical treatment, repatriation, cancellation or having to cut your trip short if you’re ill or injured. You can also insure yourself against travel delay, missed departure and loss of your personal belongings and money. 

We can provide you with a comprehensive travel insurance policy through our partner Holiday Extras.

Do I need travel insurance if I'm travelling within the EU?

We strongly recommend that you get travel insurance for your holiday. Emergency treatment is usually available if you have a European Health Insurance Card (an EHIC), but even then, you may still have to pay high charges.

We can provide you with a comprehensive travel insurance policy through our partner Holiday Extras.  

booking

Booking Info

 

Is my booking confirmed?

When you make a booking with us we'll send you an email and text immediately letting you know that your booking is being processed.

Within 48 hours you will receive a second email from us confirming your booking.  Please be aware that this delay is due to us needing to confirm all the details with the different suppliers involved in the booking.  Normally this takes only a few hours, however sometimes it will take longer due to special requests or other operational details.  In some rare cases, there may need to be amendments made to your booking details due to suppliers changing terms or pricing, which will then be communicated to you immediately.

If you haven't received your confirmation within 48 hours then please complete our simple web form here or call our customer support team on 0207 741 1305.

Once you have received your booking confirmation email from us then your booking is confirmed.  You do not need to contact us again to confirm flights or accommodation.

If you have made payment in full then you will also receive your travel documents and vouchers in your booking confirmation

If you have only paid a deposit, then you will not receive your travel documents and vouchers until full payment has been made.

I can't find my booking reference number.

Your booking reference number is located on the top right hand side of your documents and begins with TT followed by 6 digits. It is also sent to you via text and email once your booking is confirmed.

If you are still unable to locate your booking reference number please email support@teletext.co.uk quoting the lead name on the booking and the departure date or alternatively you can speak to one of our agents using the live chat option. 

passport

Passport & Visas

 

What about Visas for Turkey?

If you’re going to Turkey you need to apply for an electronic visa (e-visa) before you go.

Just visit evisa.gov by clicking here and fill in the information asked for.

Once the application is approved, pay online and download your e-Visa.

Your passport should be valid for at least six months longer than the expiry date of the Visa.

 

How long should my passport be valid until?

It’s important that the names and initials on your flight documents are exactly the same as on the passports of everyone in your party.

Make sure you have a full passport which is valid until after you get back from your holiday.

Many countries need you to have six months remaining after your return date.

If you've any doubts about the validity or condition of your passport, or need to apply for a one, please contact the government passport service. Please Click here for more information from the government passport service.
 
It normally takes at least four weeks to get a passport by post.

What should I know about Visas?

If you’re a British Citizen, you don’t need a Visa to travel in the EU, but might do if you go somewhere else.
You can check by clicking here

What documents do I need to travel?

You must have a valid passport and the correct visa (if required) for your holiday.
You might not be allowed to travel if you don’t have these.
Please check very carefully before you leave.
You will also need to take your travel vouchers and flight summary with you. Please read all the information provided on these documents before you travel.

What about Visas (ESTA) to the USA?

If you're going to the USA you will need to purchase an ESTA (Electronic System for Travel Authorization) before you travel. Click here to apply for your ESTA. The cost of this is currently 14 US Dollars, but is subject to change. All transit flights through the US require an ESTA. Enter 'In transit' and your final destination under the heading 'Address While In The United States.
 

Important Update - 14:53 - 23 February 2016

Any passenger fitting the below criteria will no longer be able to use the U.S. Visa Waiver Programme and must contact the local embassy to apply for a Visa to enter the United States.
 
For further information on this matter please click here to visit the Foreign & Commonwealth Office page for entry requirements, or contact your local U.S. Embassy/Consulate directly.
  • Dual nationality travellers who have a passport issued by a country which is included in the Visa Waiver Programme, AND also a passport issued by any of the following countries: Iran, Iraq, Sudan, Syria
  • Any traveller who has visited Iran, Iraq, Sudan or Syria since March 1st 2011

What about Visas to Egypt?

If you’re going to Egypt, you will need to purchase a visa on arrival. The cost is 25 US Dollars or equivalent in Egyptian currency. Please have dollars or sterling cash available. British nationals travelling to Sharm el Sheikh, Dahab, Nuweiba and Taba resorts for up to 15 days receive a free entry permission stamp upon arrival. If you intend to travel out of these areas or stay longer than 15 days, you must get a visa.

What about Visas to Cuba?

If you’re going to Cuba, you will need to purchase an tourist card in advance of travel. You can do this via https://www.visacuba.com/pages/home.aspx The cost of this is currently £15.00 plus £10.00 service charge, but is subject to change.

Note: If you are flying with Thomas Cook, Cuban Tourist cards will be issued at check-in at your UK departure airport. There will be a dedicated member of Thomas Cook staff on hand who will issue the cards and help customers with any queries they might have when completing the card.

Las Vegas & Miami Resort Fees

Most Las Vegas & Miami hotels now charge resorts fees. These fees are not included in your reservation and are collected directly by the hotel at check-out. The resort fees vary from hotel to hotel and can be checked directly on the hotels website.

Dominican Republic Tourist Card

If you are travelling to the Dominican Republic, you will be required to pay for a tourist card. The cost is approx. $10 and these are available on arrival at the airport. This can be purchased before travel by contacting the Dominican republic embassy in the UK 

Travelling to the USA under the Visa Waiver Programme (VWP)

If you’re travelling to the USA under the Visa Waiver Programme you now need to hold a passport with an integrated chip. For more information please refer to the official Foreign & Commonwealth Office website.

my flights

My Flight Tickets

 

What is the Check-In (hold) baggage allowance?

To confirm your allowance if you have booked baggage with your flight, it is best to check with your airline directly.
For Aer Lingus Click here
For British Airways Click here
For easyJet Click here 
For Jet2 Click here
For Monarch (including Avro and Cosmos) Click here
For Norwegian Click here
For Ryanair Click here
For Wizz Air Click here
For Olympic Holidays, the allowance varies depending on the airline, therefore please refer to your confirmation invoice.
For LOLO Flights,
Hand Baggage : Each passenger (except infants) is allowed one piece of hand baggage with a maximum weight of 5kg and maximum dimensions of 55cm x 40cm x 20cm. Infants (children under 2 years travelling without a reserved seat) have no hand baggage allowance. However, passengers travelling with infants shall have, free of charge, an additional hand baggage allowance of 5kg (1 piece of baggage only) and one folding pushchair.
Checked Baggage : Baggage charges were booked 72 hours or more prior to departure are £15 for a 15kgs bag, £10 for each additional 5kgs up to 30kgs and £10 for the last 2kgs making a maximum of 32Kgs per passenger.
If you need to check how many checked bags you've booked, you can view your booking online on the My Booking page.
Please complete our simple web form if you would like to add an additional bag or increase your weight allowance.

 

How do I check in for Ryanair?

You will need to check-in on Ryanair website. If you have pre-booked your seats, you can check-in from 30 days and up to 2 hours before your outbound flight departs. If you have not pre-booked your seats, you can check-in from 2 days and up to 2 hours before your flight departs. Please follow the steps below to check-in with Ryan-air. Once you have checked-in you will be able to download and print your boarding passes from Ryanairs website:

Ryanair Online Check-in

 

1.     Visit http://www.ryanair.com

2.     Click ‘Check-In’ (Retrieve booking)

3.     Enter your Ryan Air Reservation Number as shown above along with the email address you provided at the time of booking then click ’GO'

4.     You will be asked to ‘ADD PASSENGER DETAILS’. As you select each passenger, you will need to add:

·         Nationality

·         Date of Birth

·         Document (Passport)

·         Document Number (Passport number)

·         Country of Issue and Expiry date (of each passport)

 

5.     Once these have been completed for each passenger travelling, click ‘ONLINE CHECK-IN’.

6.     You’ll now see a summary of your flight details and a list of passenger names. Check these are correct and click ‘SELECT ALL’ to create boarding passes for all passengers.

7.     Print a copy of each boarding pass and take these with you to the airport. You should have one boarding pass for each passenger for the outward flight and one per passenger for the return flight.

 

What about hand (carry on) baggage?

Please check your hand (carry on) baggage allowance with your airline - for some airlines the maximum weight may be as low as 5kg. Please find the link for your airline below.
For Aer Lingus Click here
For Avro Click here
For British Airways Click here
For Cosmos Click here
For EasyJet  Click here
For Jet2 Click here
For Monarch Click here
For Norwegian Click here
For Olympic Click here
For Ryanair Click here
For Whizz Air Click here

What if there are no bags shown on my paperwork?

If your flights are booked with Ryanair, confirmed baggage will show on your boarding passes rather than your booking confirmation.
For all other airlines baggage may be on your flight summary and or e-ticket – please email support@teletext.co.uk if you’re not sure.

What should I do if my bag's been lost, stolen or damaged?

You need to report lost or damaged bags to the airline's handling agent at your destination airport, and you'll need to fill in a form they'll give you.
To claim for damaged or lost bags, send a copy of the form to your travel insurance company within 21 days of when you were due to get your bag back.
Please keep your baggage receipt which appears on your boarding pass.

What will I be charged if my bag is too big or heavy (excess baggage)?

If your bag weighs more than the airline allows, you may need to pay excess charges. These vary by airline and you’ll pay these at check-in.

What are children's baggage allowances?

Children less than 2 years old won’t be allowed any checked bags. However, many airlines let you take prams, buggies and car seats at no extra cost.

Please check with your airline if you've any other questions.

What terminal will I be flying from

The following airports have more than one terminal.
Click on the airport name relevant to you to find out which terminal you need to go to

London Gatwick

London Heathrow

Manchester

Glasgow


For live flight arrival & departure information, find your local airport below

Belfast City

Belfast International

Birmingham

Bournemouth

Bristol

Cardiff

Doncaster Sheffield

Durham Tees Valley

East Midlands

Edinburgh

Exeter

Glasgow

Glasgow Prestwick

Leeds Bradford

Liverpool

London Gatwick

London Heathrow

London Luton

London Southend

London Stansted

Manchester

Newcastle

How do I check in for my flights?

As the airlines we use vary from each unique booking, please read carefully through the below guide to checking in for your flight.
If you have any questions, please complete our online form here and we'll get back to you.
 

Aer Lingus – Please show your eticket letter which displays your flight reference/locator number at check in.

Balkan Holidays - We will email your Balkan e-ticket to you approximately 3-7 days before you fly.

British Airways – We will email your BA e-ticket to you approximately 3-7 days before you fly.

easyJet – You are required to check in on easyJet's website and print the boarding passes yourself. Please follow the instructions on your flight online checkin/e-ticket letter enclosed within your confirmation invoice.

Flybe - Please show your eticket letter which displays your flight reference/locator number at check in.

Gold Medal – We will email your GoldMedal e-ticket to you approximately 3-7 days before you fly.

The Holiday Team - We will email your Holiday Team e-ticket to you approximately 3-7 days before you fly.

Jet2 – You are required to check in on the Jet2 website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.

Monarch (including Avro and Cosmos) – Please show your eticket letter which displays your flight reference/locator number at check in.

Norwegian – You are required to check in on the Norwegian website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.

Olympic Holidays - Please show your eticket letter which displays your flight reference/locator number at check in.

Pegasus - Please show your eticket letter which displays your flight reference/locator number at check in.

Ryanair - You are required to check in on Ryanairs website and print the boarding passes yourself. Please follow the instructions on your flight online checkin/e-ticket letter.

Teleticket - We will email your e-tickets to you, normally 3-7 days before you fly.

Thomas Cook Airlines - Please show your eticket letter which displays your flight reference/locator number at check in.

Thomson Airways - Please show your eticket letter which displays your flight reference/locator number at check in.

Wizz Air – You are required to check in on the Wizz Air website and print the boarding passes yourself. Please select the link on your online checkin/e-ticket letter and follow the steps to checkin online.

Vueling - Please show your eticket letter which displays your flight reference/locator number at check in.

How do I check in for Norwegian?

If your flying with Norwegian Airlines, your next step will be to check-in online, upload your API details and print you’re boarding passes directly on the airlines website. Online check-in opens 24 hours before your scheduled flight departure

Please follow the steps below. Please note, you will need your airline reference number which can be found on your flight confirmation/invoice

1 - Visit https://www.norwegian.com/ssl/uk/customer-services/my-norwegian/reslookup/

2 – Please select “submit travel details”. You will need to Enter your flight reference number, followed by the lead passenger surname

3 - Once you have accessed the flight summary page you will notice a “security notice” under trip summary at the top of the page

4 - Click “Register passport information” and enter your API details. Once completed select “Send passenger information”

5 – Select the “Check-in” option under reservation details

6 - Once this is complete, select “print boarding card” for each passenger.

Your boarding passes will include both outbound and inbound journeys. Luggage allowance (including dimensions) will appear on the boarding passes.

Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations (the only exclusion to this is that we don’t need to know if you add pre booked seats or additional luggage).

How do I check in for Jet2?

If your flying with Jet2, your next step will be to check-in online, upload your API details and print you’re boarding passes directly on the airlines website. Online check-in opens a maximum of 30 days and a minimum of 2 hours before your flight departs.

Please follow the steps below. Please note, you will need your airline reference number which can be found on your flight confirmation/invoice

1 – Visit http://www.jet2.com

2 – Select “check in online” at the top right hand of the page

3 – Enter your flight reference number followed by the lead passenger surname into the check-in tab and then proceed to “find booking”

4 – Once you have accessed the flight summary page, please select “check in status” which can be found next to the passenger names. Your next step will be to add the API information for all passengers. This will need to be completed before continuing.

5 – Once this is complete, please continue with the steps which will allow you to complete check-in and print all your boarding passes

Your boarding passes will include both outbound and inbound journeys. Luggage allowance (including dimensions) will appear on the boarding passes.

Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations (the only exclusion to this is that we don’t need to know if you add pre booked seats or additional luggage).

How do I check in for Wizz air?

If your flying with Wizzair, your next step will be to check-in online, upload your API details and print you’re boarding passes directly on the airlines website. Online check-in opens a maximum of 30 days and a minimum of 3 hours before your flight departs.

Please follow the steps below. Please note, you will need your airline reference number which can be found on your flight confirmation/invoice

1 - Visit https://wizzair.com/en-GB/useful_information/web_check-in

2 – Please select “click here to check in online”

3 – A check-in box should now appear. Please enter your flight reference number followed by the lead passenger surname and then select “find booking”

4 - Once you have accessed the passenger information page, continue with “web check-in”. Please note that one of the last steps will be to add API information for all passengers before completing your check-in

5 – Once all the steps are complete. Please print the boarding passes for all passengers

Your boarding passes will include both outbound and inbound journeys. Luggage allowance (including dimensions) will appear on the boarding passes.

Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations (the only exclusion to this is that we don’t need to know if you add pre booked seats or additional luggage).

If my flight is delayed, how will this affect my transfer?

Your transfer agent will have a record of your flight number and will check this for delays on your flight, if your flight is delayed they will try to make the necessary arrangements to collect you from your delayed flight.

Should you have any further questions, please contact us via our online form.

How do I check in for my flight with easyJet?

If you're flying with easyJet, you can check in for your flight from 30 days, and up to 2 hours before your scheduled departure time.
Click here and select 'check-in online'.
You'll then need to type your surname and the easyJet booking reference, click to confirm you have all your passengers’ permission to check-in for them and then click ‘check-in now’.
There will be a list of the outward and return flights and each passenger. Under each name, it will show that you need to add Advance Passenger Information (API). Once you have done this, select 'check in all passengers'.
Make sure you print a copy of each boarding pass. You should have one boarding pass for each passenger for both the outbound and return flights.

Ryan Air Check-in

You will need to check-in on Ryanair website. If you have pre-booked your seats, you can check-in from 30 days and up to 2 hours before your outbound flight departs. If you have not pre-booked your seats, you can check-in from 4 days and up to 2 hours before your flight departs. Please follow the steps below to check-in with Ryan-air. Once you have checked-in you will be able to download and print your boarding passes from Ryanairs website:

Ryanair Online Check-in

 

1.     Visit http://www.ryanair.com

2.     Click ‘Check-In’ (Retrieve booking)

3.     Enter your Ryan Air Reservation Number as shown above along with the email address you provided at the time of booking then click ’GO'

4.     You will be asked to ‘ADD PASSENGER DETAILS’. As you select each passenger, you will need to add:

·         Nationality

·         Date of Birth

·         Document (Passport)

·         Document Number (Passport number)

·         Country of Issue and Expiry date (of each passport)

 

5.     Once these have been completed for each passenger travelling, click ‘ONLINE CHECK-IN’.

6.     You’ll now see a summary of your flight details and a list of passenger names. Check these are correct and click ‘SELECT ALL’ to create boarding passes for all passengers.

7.     Print a copy of each boarding pass and take these with you to the airport. You should have one boarding pass for each passenger for the outward flight and one per passenger for the return flight.

 

Ryan Air Checkin

You will need to check-in on Ryanair website. If you have pre-booked your seats, you can check-in from 30 days and up to 2 hours before your outbound flight departs. If you have not pre-booked your seats, you can check-in from 4 days and up to 2 hours before your flight departs. Please follow the steps below to check-in with Ryan-air. Once you have checked-in you will be able to download and print your boarding passes from Ryanairs website:

Ryanair Online Check-in

 

1.     Visit http://www.ryanair.com

2.     Click ‘Check-In’ (Retrieve booking)

3.     Enter your Ryan Air Reservation Number as shown above along with the email address you provided at the time of booking then click ’GO'

4.     You will be asked to ‘ADD PASSENGER DETAILS’. As you select each passenger, you will need to add:

·         Nationality

·         Date of Birth

·         Document (Passport)

·         Document Number (Passport number)

·         Country of Issue and Expiry date (of each passport)

 

5.     Once these have been completed for each passenger travelling, click ‘ONLINE CHECK-IN’.

6.     You’ll now see a summary of your flight details and a list of passenger names. Check these are correct and click ‘SELECT ALL’ to create boarding passes for all passengers.

7.     Print a copy of each boarding pass and take these with you to the airport. You should have one boarding pass for each passenger for the outward flight and one per passenger for the return flight

 

API Info

API Information

 

What is Advance Passenger Information (API) and why do you need it?

European Union rules mean that your airline has to collect and pass on key pieces of information to the relevant national authority. It’s called Advance Passenger Information (or API for short).

So things like your passport number, date of birth and nationality have to be given to the airline before you go – to make sure it’s all ticked off in time for your holiday.

Which airlines need API and when will I have to give my API (Advance Passenger Information)?

If your Airliner is : Ryanir, Easyjet, Jet2, NorwegianWizz Air You will be required to upload your API information directly on the website when you check in online.

If your Airliner is : Gold Medal, A Holiday Team please email your API details to api@teletext.co.uk as soon as you've received your booking confirmation.

if your Airliner is : British AirwaysTeleticketBalkan Holidays, Olympic We will send E-tickets 7 days prior to your depature.  

If you are flying with Aerlingus, AvroCosmos, Flybe, Fly Monarch, Pegasus, FlythomasCook, Thomson, Vueling or Lolo Flights you can provide your API details at the airport check-in counter.

resort fee

Resort Fees & Taxes

 

 

Do I need to pay City Tax, Resort Fees and Local Taxes

In some countries the government has imposed taxes on tourist services, which will be collected by your hotel or at the airport on arrival or departure. This is only payable locally and more and more countries are introducing these taxes. The amount of tax may vary by hotel category (star rating) and examples of some of these are: Morocco, Lisbon, Rome, and Las Vegas. For further details please check with the Embassy of the country to which you are travelling. 

Please find the destinations below which we are aware of where this is applicable and please note some countries only accept cash payment, please check with the relevant Embassy for further details

Balearic (Tourism Tax)

The ECOTAX will apply for stays from 01.07.16. All guests will have to pay directly at the hotels, apartments, villas, hostels and cruises. The amount to pay is between €0.5 and €2 per day, per passenger depending on the star rating of the hotel / establishment and also the season. This tax is compulsory for all clients and it cannot be paid in advance.

From the 1st of May 2018 tourists staying overnight in the Balearic Islands will be charged an increased Eco-tax levied by the local government. This tax is not included in the price of your accommodation and will be charged upon arrival at your chosen holiday accommodation.

Children under the age of 16 do not pay the tax. Long-term holiday makers will have a 50% discount on the tax starting from the 9th day of their stay at the same accommodation.

 

Types of Establishments

Euro per pax/day (VAT incl) High Season (May 1st - October 31th)

Euro per pax/day (VAT incl) Low Season (November 1st - April 30th)

 
 
 

5 Star and 4 Star  Properties

4,40

1,10

 

3 Star Properties

3,30

0,83

 

1 Star and 2 Star Properties

2,20

0,55

 


Dominican Republic (Tourist Card)

If you are travelling to the Dominican Republic, you will be required to pay for a tourist card. The cost is approx. $10 and these are available on arrival at the airport. This can be purchased before travel by contacting the Dominican Republic embassy in the UK 

Dubai (Tourist Tax)

From the 31st March 2014 a tourist tax is being introduced which will apply to all hotel guests staying in any type of hotel establishment such as hotels, hotel apartment, guest houses and holiday homes. The fee of AED20 (approximately £3.50) will be applied per room per night and will need to be paid directly to the hotel

France (City Tax)

In certain cities in France, the local government has imposed a city tax on tourist services which will be collected by your hotel on arrival or departure. The amount of tax may vary by hotel category (star rating). To find our more information, please check the hotels website directly

Italy (Rome City Tax)

The government has imposed a city tax on tourist services, which will be collected by your hotel on arrival or departure. The amount of tax may vary by hotel category (star rating).

Jamaican (City Tax)

Jamaican authorities have advised that, from the 1st June 2016, the departure tax from Jamaica will increase. The tax, which is currently 22 US dollars per person aged two years and over, will increase to 35 US dollars. This tax is payable locally on departure, in cash only.

Las Vegas & Miami (Resort Fees)

Most Las Vegas & Miami hotels now charge resorts fees. These fees are not included in your reservation and are collected directly by the hotel at check-out. The resort fees vary from hotel to hotel and can be checked directly on the hotels website. Other states in the USA are slowly introducing these fees

Malta (Environment Tax)

The Maltese government has introduced a new environmental contribution tax from the 1st April 2016 and will be collected locally at the hotel. The charge will be 50 cent per person per night (Maximum 5 euros) and applied to all guests over the age of 18

Mexico (Departure Tax)

If you are travelling to Mexico, you will be required to pay a departure tax when you leave. 900 Mexican Pesos – approx. £45, $65 or €48 – payable locally in cash only. Scottish and Irish pounds, travellers' cheques, credit and debit cards are not accepted. This is controlled locally, and may be changed without notice.

Morocco (City Tax)

The government has imposed a city tax on tourist services, which will be collected by your hotel on arrival or departure. The amount of tax may vary by hotel category (star rating).

Tunisia (Holiday Tax)

A holiday tax will applied to all tourists staying in Tunisian hotels from 1st January 2018, regardless of their nationality. The tax will only apply to adults aged 12 years old and above. The tax is based on the star rating of the hotel and the length of stay, and set to:

·         3 Tunisian Dinars per adult per night staying in 5* and 4* Hotels

·         2 Tunisian Dinars per adult per night staying in 3* Hotels

·         1 Tunisian Dinar per adult per night staying in 2* Hotels

·         Stays exceeding 7 nights are capped to a maximum of 7 night’s tax.

 

Tourism Dirhams in Abu Dhabi

Customers checking out of Abu Dhabi hotels will be charged 15 Emirati Dirhams (around £3.00) per room per night. This will be charged directly from the hotel at the end of your stay, and won’t be shown on your Teletext Holidays invoice.

Greece (Occupancy Tax)

Please note a new accommodation tax has recently been approved in Greece (mainland and Islands). This tax will be effective from 01/01/2018 and is for any stays booked before and after and for stays that include this date. The taxation will be per room, per day and is payable directly to the accommodation at check in. This taxation is not included in any prices shown. 

Porto, Portugal (Tourism Tax)

From the 1st of March 2018 tourists staying overnight in Porto, Portugal will be charged a tourism tax. This tax is not applicable to reservations made prior to this date.

Tourists staying in Porto are required to pay a tax. This tax is paid per person, per night the minimum amount being 2 euros. The tax is applicable to hotel guests aged over 13 years, this tax will be collected by the accommodation on arrival.

 

Las Vegas & Miami Resort Fees

Most Las Vegas & Miami hotels now charge resorts fees. These fees are not included in your reservation and are collected directly by the hotel at check-out. The resort fees vary from hotel to hotel and can be checked directly on the hotels website.

UseFul Info

Useful Information

 

 

How do I get help?

Simply type your question in the search box above to get instant answers oSelect above categories to get instant answers.
 
Tips: For better results, type more than one word and use a question phrasing.
If you don't find a match try phrasing your question differently.
 

Can I book car hire with my holiday?

Of course. We can arrange car hire for you – just e-mail support@teletext.co.uk and we'll get you all set up. 

What do self-catering holidays include?

Self Catering means that you are responsible for buying your own food and drink while you are on holiday, none will be provided for you where you stay. You will be provided with facilities to prepare light meals.Self catering holidays afford you a level of freedom that half board and all inclusive holidays do not. With self catering holidays, you are not tied to eating at certain times, in the same hotel, nor are you restricted to the menu that is provided that day - you are free to explore your holiday destination and seek out what you want to eat, when you want it. Great for fussy eaters or adventurers!

How do the TTA and ATOL protect me?

ATOL is a protection scheme for all flights arranged through its members. It is managed by the Civil Aviation Authority (CAA), and protects you against airlines going out of business. It’s really important to make sure your holiday is ATOL protected, and you’ll be pleased to know that all Teletext Holidays are.

To find out more please click here

We’re members of the Travel Trust Association. Everything you pay for your holiday are paid into a trust account controlled by an independent trustee. Your money isn’t released to the holiday providers until your holiday arrangements are complete. This means your money will be refunded to you in the unlikely event that your holiday provider’s not able to provide your holiday due to going out of business.

How can I book late deals?

If you’re flexible with where you want to go and when, it’s possible to get a holiday at a very low price. Just bear in mind that for popular destinations at peak times, the best deals get snapped up early, so it often pays to book ahead.
We've got great value prices whenever you book.

What can I expect from an all-inclusive hotel?

All-inclusive hotels usually include all main meals, most drinks, which tend to be local varieties available during normal bar opening hours, evening entertainment and sports, (age restrictions may apply) as described for each individual hotel or resort complex and varies from hotel to hotel.   
There may be occasions where hoteliers withdraw a facility temporarily or otherwise due to lack of demand especially at the start and end of the season.
All inclusive is one of the UK’s favourite holiday types because it offers excellent value for money.

What services do you provide?

Our main products are flights and hotels.
We can also arrange extra services like transfers, airport parking or travel insurance.

What about transfers?

Most of our holidays don’t include transfers in the advertised cost.  .
If you’d like to add transfers then just ask your travel advisor when you call us, or if you've already made your booking then please click here to complete our web form and we'll be able to help.

How do you choose your hotels?

All hotels and resorts are chosen by our team of hospitality experts, making sure they meet the standards that our customers expect.
All hotels have facilities and service in line with the star rating, although please be aware that these ratings are provided by the accommodation supplier.
We also show Trip Advisor reviews on our hotels to give you more information about that particular hotel.  We advise our customers to look at these reviews and scores to help you choose the best hotels available for your price range.
Top Sellers:
These are hotels that are our best selling hotels for our customers at the moment 
Recommended Hotels:
We monitor the properties we sell through the popularity as voted by our customers, tripadvisor ratings and returning customers. We also have knowledgeable staff with many years of travel industry experience and local knowledge to provide input and this is how we select our recommended hotels for you.

How can I stay up to speed on your latest deals and exclusive offers?

Sign up for our email newsletter, ‘Like’ us on Facebook, and follow us on Twitter for access to our best prices and exclusive offers.

What is my hotel check-in and check-out time?

Most hotels let you check-in from the afternoon on the day you get there, and you have to check out in the morning on your last day there.
If you’d like to check-out later in the day, this can sometimes be arranged directly with your hotel. Early check-in is sometimes possible too. 
Please email support@teletext.co.uk if you need anything else. 

What's included in my holiday price?

Most of our holidays include return flights (airport taxes) and accommodation.
Transfers are not generally included in the holiday price however are available to book as an optional extra.

How do allocated on arrival holidays (AOA) work?

Your hotel star rating and board basis are guaranteed, but the specific hotel is confirmed when you get there.
You can save a lot of money if you book late and you're flexible, but we don't recommend this if there are things you'd particularly like such as being in the centre of resort or being close to the beach or where there are special requirements. 

Are some hotel facilities limited at certain times of the year?

Some hotels only have their full range of facilities and services available during the summer peak however this is at the hotels discretion and may change without us being advised.  
Please be aware that advertised facilities within your hotel and around the resort may not be fully functional in early and late season.

How do I find out more information about an offer I have seen?

Please call the number shown next to your offer and one of our advisors will be happy to help you.

How do I advise you of a problem I had during my holiday?

We're truly sorry to hear you've experienced some difficulties while away on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor, Royal House, 5 Vine Street, Uxbridge, UB8 1QE or you can email us at customerrelations@teletext-holidays.co.uk

You will receive an acknowledgement and once fully investigated a full response will be sent within 28 days.

We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from our suppliers of the services concerned, in respect of the matters brought to our attention.

What terminal will I be flying from

The following airports have more than one terminal.
Click on the airport name relevant to you to find out which terminal you need to go to

London Gatwick

London Heathrow

Manchester

Glasgow


For live flight arrival & departure information, find your local airport below

Belfast City

Belfast International

Birmingham

Bournemouth

Bristol

Cardiff

Doncaster Sheffield

Durham Tees Valley

East Midlands

Edinburgh

Exeter

Glasgow

Glasgow Prestwick

Leeds Bradford

Liverpool

London Gatwick

London Heathrow

London Luton

London Southend

London Stansted

Manchester

Newcastle

Latest information for travelling to Greece

How will the Greek debt crisis affect my travel plans?

If you are travelling to Greece, or planning to travel to Greece, please read the following travel advice for information on carrying cash, ATMs, credit cards and how Greece’s potential exit from the euro could impact on your trip.  Your booking with us remains unaffected.

Update on Greece currency crisis
The press reports are indicating that banks in Greece and the Greek Stock Exchange will be closed from 29/06/2015. It is expected that they will remain closed all week. As a result, new controls are being implemented which will limit withdrawals to €60 per day for those using Greek debit or credit cards. HOWEVER there is no such restriction for those using foreign credit / debit cards.  However this does not guarantee that cash points will have cash available to dispense.
As a precautionary measure only, it is being advised that customers travelling to Greece take enough Euros in cash to cover emergencies, unforeseen circumstances and any unexpected delays.
What is the latest advice from the Foreign Office (FO)?
The latest advice from the Foreign Office recommends visitors to Greece should take more than one means of payment (cash, debit card, credit card). Visitors to Greece should be aware of the possibility that banking services – including credit card processing and servicing of ATMs – throughout Greece could potentially become limited at short notice. Make sure you have enough Euros in cash to cover emergencies, unforeseen circumstances and any unexpected delays.
If you’re travelling to Greece, or planning to travel to Greece, we recommend that you always check the latest advice from the Foreign Office www.gov.uk/foreign-travel-advice/greece.
How much cash should I bring with me?
UK travel organisation ABTA advises visitors carry some euros in cash and make sure they are properly insured. On average, couples spend an average of £500 in cash on a fortnight’s holidays, while families spend an average of £700 (not including accommodation). It is important to take enough euros with you in cash to cover your needs while on holiday, and always take more than one method of payment.
Once you’re in Greece, use safes and deposit boxes to store cash, and split money between each member of your party.  Be extra vigilant about pickpockets and other crime as criminals will be aware that more tourists are likely to be carrying cash.
Can I use credit or debit cards in restaurants and shops?
Yes you can.  However visitors to Greece should be aware of the possibility that banking services – including credit card processing and servicing of ATMs – throughout Greece could potentially become limited at short notice, hence why we are recommending you take sufficient cash.
Will ATMs run out of money?
Holidaymakers could find it difficult to withdraw money from ATMs – the Post Office has pointed out that this happened during the latest currency crisis in 2013 and could become limited at short notice. However, it also depends on where you are. As a general rule, ATMs are more likely to run out of cash on the Greek Islands (rather than on the mainland).
Will I be able to use pre-paid currency cards or travellers’ cheques?
Currency cards can be used in most shops and ATMs in Greece, however, they will be subject to the same limits as ATMs. Travellers’ cheques are not widely accepted so it is not recommended to rely on them as the only source of payment.
If Greece exits the Eurozone, will the euro still be valid?
According to Post Office Travel Money, it would take around 18 months for the Greek drachma to be re-introduced, during which time the euro would continue to be the legal currency.
If I cancel my holiday to Greece, will my travel insurance cover my losses?
Always check the terms and conditions of your travel insurance. In most cases, travellers will be covered only if the Foreign Office changes its recommendations and advises against all travel to Greece.

Who should I contact if I have any further questions?
Please contact us on support@teletext.co.uk and we will get back to you asap.  Please be aware that we are currently experiencing high volumes of customer queries due to the incident in Tunisia, we apologise for any delay in responding to you due to this.

Car hire

Hiring a car?

Overseas Car Hire Collection - UK Driving Licence Changes Effective 08th June 2015

From the 8th June 2015 onwards, the DVLA are abolishing the paper counterpart of the UK drivers licences which historically would have shown endorsements for driving offences.

Customers collecting overseas car hire will  be required to obtain a passcode from the DVLA website to enable them to pick up their car hire in resort.

How to obtain you passcode?

It should only take about 30 seconds, please follow these easy steps…

Please visit the following link https://www.gov.uk/view-driving-licence

1)      Please select the green “view now” button, you will need the following information

Driving licence number

National Insurance number

Postcode

2)      Once you have entered the required information and ticked the box in the blue area, push the green view now button

3)      Your passcode should now appear on the next page. Please note passcodes will only be valid for 72 hours, therefore you will need to complete this task 72 hours before hiring their cars. This process needs to be completed each time you hire a car

Please take this passcode with you along with your car hire voucher, driving licence and credit card to enable you to pick up your vehicle

If my flight is delayed, how will this affect my transfer?

Your transfer agent will have a record of your flight number and will check this for delays on your flight, if your flight is delayed they will try to make the necessary arrangements to collect you from your delayed flight. Should you have any further questions, please contact us via our online form.
 

 

Can I take a Pushchair/Car Seat on my flight?

Generally, pushchairs will be tagged at the bag drop desk, and will then need to be surrendered to the airport handling agent when you board your flight. You will then be required collect it from the baggage claim at your destination airport.

If you require further clarification, please complete a help request form and we'll get back to you with the correct information.

Can I book seats, extra legroom seats or upgrade?

Airlines will provide you with a variety of optional extras, such as the option to pre book/upgrade your seats in advance.

Please complete our help request form to arrange any extras.

Why doesn't the hotel have my details?

We understand you may wish to contact your accommodation directly before you travel. Please do not worry if your hotel is unable to locate your booking in your name.

As Teletext Holidays acts as an agent for your booking, passengers details are not passed to the hotel until approximately 28 days prior to your arrival by the supplier hence why the hotel are unable to confirm your reservation to you. Please be assured your reservation is confirmed with our supplier.
If you have any further queries about your details please fill in a Help Request form and we'll be happy to help.

Can I make a special request?

If you have any special requests, please submit a Booking Help Request under the request type 'General Query' and we'll contact our suppliers for you.
It's important to note that requests are not always guaranteed and are subject to availability during your stay.

What's included in a Full board hotel?

Full Board means that breakfast, lunch and evening meals are included in the price but any drinks will cost you extra.

This is perfect for people who prefer to experience the surrounding night life after dinner.

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the

opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated

24 hour helpline.

Emergency Tel No: 0207 741 1303

What are your booking conditions?

Please click here to see our terms and conditions:

https://www.teletextholidays.co.uk/terms-and-conditions

What is NOT included in my price?

  • In-flight refreshment
  • Excursions and other personal expenditure
  • Holiday insurance
  • Additional charges for rooms, meals or under-occupancy in apartments
  • Charges for pre-bookable items such as transfers, welcome packs, taxi transfers, creche services, baby buggies, toddler packs etc
  • Charges that hotels or apartments may make for facilities such as cots, sunbeds, sauna, tennis courts and equipment, porters, etc
  • Excess baggage, and the transport of any sporting equipment including skis (please note, baggage is not included as standard.)
  • Deposits requested on arrival by some apartment/villa owner
  • Arrival/departure taxes imposed by your destination country that are payable locally in cash
  • Cost of visas or inoculations, where necessary.
  • Resort Fees

Latest Sharm El Sheikh Update

For the latest travel updates for Sharm El Sheikh please click here.

easyJet

For the latest information about travel with EasyJet to Sharm El Sheikh please click here.

Thomas Cook Airlines

For the latest travel updates to Sharm El Sheikh please check directly with the airline by clicking here.

Thomson Airways 

Click here for the latest travel updates directly from Thomson Airways for travel to Sharm El Sheikh.

 

Where do I collect my transfer from?

You can find your arrival and return transfer instructions on your transfer voucher forwarded to you upon receipt of the full balance on your booking. 

Please note that in most cases, it is very important to re confirm your return transfer via phone or email. Please follow all instructions carefully with regards to reconfirmation on your transfer voucher.

Can I take Sports Equipment on my Flight?

Most airlines allow items such as golf clubs, surf boards and skis, to be carried at an additional charge. 

Do you offer Package holidays?

Bookings are arranged by Truly Travel Ltd (a member of the TTA (U6466)), under the trading name Teletext Holidays unless otherwise stated. Products and prices are subject to availability and Truly Travel Ltd’s and the applicable supplier(s) terms & conditions, and you must read these carefully before making any booking.  Each travel service is priced separately and independently, creating direct and separate contracts between you and the applicable supplier/principal(s). We are not a party to any such contract. However, where you book a “Multi-Contract Package” as defined in our Terms & Conditions, we shall accept responsibility for your booking as the “organiser” under the Package Travel & Linked Travel Arrangements Regulations 2018. This does not affect our agency status. Please see our booking conditions for further information https://www.teletextholidays.co.uk/terms-and-conditions .Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate.

 

What is a promo room?

A promo room is a special room rate, which we can offer sometimes giving you better value for your money.

Please note a promo room does not mean an upgraded room.

How does your star rating system for hotels work?

All ratings shown on our website are those of the supplier and may not be the official classification. We cannot guarantee the accuracy of any ratings given.

What's included in a Full board hotel?

Full Board means that breakfast, lunch and evening meals are included in the price but any drinks will cost you extra.

This is perfect for people who prefer to experience the surrounding night life after dinner.

Review Draw

Terms & Conditions: 
  1. The prize draw is open to people aged 18 and over who provide a valid Teletext booking reference number after completing a review.
  2. Your entry and any information submitted by you must be personal to and relate specifically to you. You warrant that your entry and all information which you submit and/or distribute will not infringe the intellectual property, privacy or any other rights of any third party, and will not contain anything which is offensive, defamatory, obscene, indecent, harassing or threatening. In addition, you warrant that you have permission to use or feature any people, content or other material contained within your entry. Teletext Ltd reserves the right to screen, filter and/or monitor entries for this purpose and remove any that may be considered offensive suspicious or fraudulent.
  3. Teletext Ltd has the right to use all information provided or contact the entrant in future marketing or promotional material.
  4. Entrants into the Prize Draw shall be deemed to have accepted these Terms and Conditions.
  5. Only one review / entry per booking.
  6. The closing date of the Prize Draw will be the last day of each month.
  7. One winner will be selected at random from the pool of reviews received in accordance with these Terms and Conditions and will be notified within 24 hours of selection.
  8. The winner will receive a £50 Love2Shop voucher. 
  9. These rules are governed by English law.
  10. If you require any further information you can email teamteletext@teletext.co.uk
  11. The promoter of the competition is: Teletext Ltd, 3rd Floor, Royal House, 5 Vine Street, Uxbridge, UB8 1QE
  12. Teletext Ltd reserves the right to refuse any entry that is believed to be in breach of the Terms and Conditions.
  13. Teletext Ltd reserves the right to amend terms and conditions of the promotion at any time.

Updated: 04/July/16

 

Malta Environmental Tax

If you are travelling to the Malta from the 1st June 2016 you will need to pay environmental contribution tax, this has been introduced by the government of Malta to help environmental and tourism improvements.

The tax will be collected when you arrive at your accommodation, the tax is 0.50 EURO per person per night and is capped at 5.00 EURO per stay, children under 18 won’t have to pay the tax.

 

 

Ryan Air – Mandatory Pre-Booked seats for adults travelling with children

Effective from October 2016 for an adult travelling with children under 12 (excl. infants) with Ryan Air,  it will become mandatory for one adult on the booking to purchase a seat so that the children in their booking get a free reserved seat.  A maximum of four children for every one adult on the booking will get a free reserved seat.

For further information please click here

India travel advice: 500 and INR 1000 rupee notes abolished

On Wednesday 08 November 2016 the Government of India announced INR 500 and INR 1000 rupee notes issued by the Reserve Bank of India are not valid from 09 Nov 2016 at 12:00 AM.  You can exchange your Rs. 500 and 1000 rupees note from your nearest bank branch before Dec 30 to New 500 rupee note and New 2000 rupees note.

Help

 

Our 3 Step complaints procedure

 

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated

24 hour helpline.

Emergency Tel No: 0207 741 1303

 

Step 1

If you’ve booked but not yet travelled….

1) Chat online during our business hours by clicking here

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0203 930 8710

We have a dedicated team of Customer Service Advisors who are here to help.

On your return from holiday

We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor Royal House, 5 Vine Street, Uxbridge, UB8 1QE or you can email us customerrelations@teletext-holidays.co.uk.

You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.

We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.

Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.

Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.

The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.

 

Step 2

Unhappy with our response?

Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can email us at customerrelations@teletext-holidays.co.uk and we’ll ensure your case is reviewed with our Management team.

Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

 

Step 3

If you are still not happy…

In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above.  Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk

The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.

 

Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

Complaints

 

Our 3 Step complaints procedure

 

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated

24 hour helpline.

Emergency Tel No: 0207 741 1303

 

Step 1

If you’ve booked but not yet travelled….

1) Chat online during our business hours by clicking here

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0203 930 8710

We have a dedicated team of Customer Service Advisors who are here to help.

On your return from holiday

We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor Royal House, 5 Vine Street, Uxbridge, UB8 1QE  or you can email us customerrelations@teletext-holidays.co.uk.

You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.

We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.

Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.

Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.

The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.

 

Step 2

Unhappy with our response?

Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can email us at customerrelations@teletext-holidays.co.uk and we’ll ensure your case is reviewed with our Management team.

Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

 

Step 3

If you are still not happy…

In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above.  Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk

The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.

 

Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

On Holiday

 

Our 3 Step complaints procedure

 

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated

24 hour helpline.

Emergency Tel No: 0207 741 1303

 

Step 1

If you’ve booked but not yet travelled….

1) Chat online during our business hours by clicking here

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0203 930 8710

We have a dedicated team of Customer Service Advisors who are here to help.

On your return from holiday

We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor Royal House, 5 Vine Street, Uxbridge, UB8 1QE or you can email us customerrelations@teletext-holidays.co.uk.

You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.

We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.

Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.

Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.

The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.

 

Step 2

Unhappy with our response?

Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can email us at customerrelations@teletext-holidays.co.uk and we’ll ensure your case is reviewed with our Management team.

Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

 

Step 3

If you are still not happy…

In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above.  Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk

The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.

 

Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

In Resort

 

Our 3 Step complaints procedure

 

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated

24 hour helpline.

Emergency Tel No: 0207 741 1303

 

Step 1

If you’ve booked but not yet travelled….

1) Chat online during our business hours by clicking here

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0203 930 8710

We have a dedicated team of Customer Service Advisors who are here to help.

On your return from holiday

We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor Royal House, 5 Vine Street, Uxbridge, UB8 1QE or you can email us customerrelations@teletext-holidays.co.uk.

You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.

We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.

Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.

Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.

The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.

 

Step 2

Unhappy with our response?

Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can email us at customerrelations@teletext-holidays.co.uk and we’ll ensure your case is reviewed with our Management team.

Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

 

Step 3

If you are still not happy…

In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above.  Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk

The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.

 

Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

Emergency

 

Our 3 Step complaints procedure

 

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated

24 hour helpline.

Emergency Tel No: 0207 741 1303

 

Step 1

If you’ve booked but not yet travelled….

1) Chat online during our business hours by clicking here

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0203 930 8710

We have a dedicated team of Customer Service Advisors who are here to help.

On your return from holiday

We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor Royal House, 5 Vine Street, Uxbridge, UB8 1QE or you can email us customerrelations@teletext-holidays.co.uk.

You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.

We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.

Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.

Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.

The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.

 

Step 2

Unhappy with our response?

Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can email us at customerrelations@teletext-holidays.co.uk and we’ll ensure your case is reviewed with our Management team.

Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

 

Step 3

If you are still not happy…

In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above.  Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk

The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.

 

Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

Contact

 

Our 3 Step complaints procedure

 

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated

24 hour helpline.

Emergency Tel No: 0207 741 1303

 

Step 1

If you’ve booked but not yet travelled….

1) Chat online during our business hours by clicking here

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0203 930 8710

We have a dedicated team of Customer Service Advisors who are here to help.

On your return from holiday

We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor Royal House, 5 Vine Street, Uxbridge, UB8 1QE  or you can email us customerrelations@teletext-holidays.co.uk.

You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.

We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.

Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.

Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.

The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.

 

Step 2

Unhappy with our response?

Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can email us at customerrelations@teletext-holidays.co.uk and we’ll ensure your case is reviewed with our Management team.

Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

 

Step 3

If you are still not happy…

In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above.  Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk

The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.

 

Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

API

 

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 4 Days and up to 2 hours prior to departure. If seats are pre-booked check-in opens 30 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

 

Thomson

Fly Thomas cook

Thomson Holidays

Olympic Holidays

Thomas Cook Holidays

Balkan Holidays

Vueling

Fly Be

Cobalt

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Please email your API Details as soon as possible for all passengers travelling to api@teletext.co.uk

This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.


If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

 

Check-In

 

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 4 Days and up to 2 hours prior to departure. If seats are pre-booked check-in opens 30 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

 

Thomson

Fly Thomas cook

Thomson Holidays

Olympic Holidays

Thomas Cook Holidays

Balkan Holidays

Vueling

Fly Be

Cobalt

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Please email your API Details as soon as possible for all passengers travelling to api@teletext.co.uk

This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.


If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

Check In

 

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 4 Days and up to 2 hours prior to departure. If seats are pre-booked check-in opens 30 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

 

Thomson

Fly Thomas cook

Thomson Holidays

Olympic Holidays

Thomas Cook Holidays

Balkan Holidays

Vueling

Fly Be

Cobalt

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Please update API Details as soon as possible for all passengers @ Click Here (Link)

This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.


If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

E-Tickets

 

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 4 Days and up to 2 hours prior to departure. If seats are pre-booked check-in opens 30 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

 

Thomson

Fly Thomas cook

Thomson Holidays

Olympic Holidays

Thomas Cook Holidays

Balkan Holidays

Vueling

Fly Be

Cobalt

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Please email your API Details as soon as possible for all passengers travelling to api@teletext.co.uk

This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.


If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

Tickets

 

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 4 Days and up to 2 hours prior to departure. If seats are pre-booked check-in opens 30 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

 

Thomson

Fly Thomas cook

Thomson Holidays

Olympic Holidays

Thomas Cook Holidays

Balkan Holidays

Vueling

Fly Be

Cobalt

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Please email your API Details as soon as possible for all passengers travelling to api@teletext.co.uk

This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.


If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

Boarding Passes

 

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 4 Days and up to 2 hours prior to departure. If seats are pre-booked check-in opens 30 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

 

Thomson

Fly Thomas cook

Thomson Holidays

Olympic Holidays

Thomas Cook Holidays

Balkan Holidays

Vueling

Fly Be

Cobalt

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Please email your API Details as soon as possible for all passengers travelling to api@teletext.co.uk

This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.


If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

Flight

 

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 4 Days and up to 2 hours prior to departure. If seats are pre-booked check-in opens 30 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

 

Thomson

Fly Thomas cook

Thomson Holidays

Olympic Holidays

Thomas Cook Holidays

Avro/CosmosBalkan Holidays

Vueling

Fly Be

Cobalt

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Please email your API Details as soon as possible for all passengers travelling to api@teletext.co.uk

This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.


If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

Ryan Air

 

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 4 Days and up to 2 hours prior to departure. If seats are pre-booked check-in opens 30 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

 

Thomson

Fly Thomas cook

Thomson Holidays

Olympic Holidays

Thomas Cook Holidays

Balkan Holidays

Vueling

Fly Be

Cobalt

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Please email your API Details as soon as possible for all passengers travelling to api@teletext.co.uk

This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.


If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

Easyjet

 

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 4 Days and up to 2 hours prior to departure. If seats are pre-booked check-in opens 30 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

 

Thomson

Fly Thomas cook

Thomson Holidays

Olympic Holidays

Thomas Cook Holidays

Balkan Holidays

Vueling

Fly Be

Cobalt

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Please email your API Details as soon as possible for all passengers travelling to api@teletext.co.uk

This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.


If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

RyanAir

 

Check-in Information

 

Select from the following flight suppliers for your check-in information:

Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure

Ryanair - Check-in open from 4 Days and up to 2 hours prior to departure. If seats are pre-booked check-in opens 30 days prior to departure

Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure

Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure

Norwegian - Online check-in opens from 24 hours prior to departure

Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure

British Airways - Online check-in opens from 24 hours prior to departure

 

API Information (Advanced Passenger Information)

 

If your flight is with the following airline on-line check-in is not required however you must check-in at the airport. Select from the following flight suppliers for further information:

 

Thomson

Fly Thomas cook

Thomson Holidays

Olympic Holidays

Thomas Cook Holidays

Balkan Holidays

Vueling

Fly Be

Cobalt

Pegasus

Teleticket

Lolo

Aer Lingus

Just Sunshine

If your flights are with Gold Medal or Galileo we will check you in with your airline and e-mail you your flight itinerary/e-tickets

Please see below API Information (Advanced Passenger Information) for flights booked with Gold Medal or Galileo:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline on your behalf. This information needs to be provided for all passengers including children and infants:

Please email your API Details as soon as possible for all passengers travelling to api@teletext.co.uk

This information should be sent to us no later than 7 days prior to departure.

An e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.


If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately 3-7 days prior to departure to the email address you provided at the time of booking.

A Holiday Team

The Holiday Team

Balkan Holidays

Teleticket

Olympic Holidays

 

Passport & Visas

All information provided relates to British citizens who hold or are entitled to apply for a British passport. If you are not a British citizen and do not hold a British passport, you must make your own enquiries as to the applicable requirements. All customers who make a booking are required to hold a current 10 year passport. We will not be held responsible for any loss or delay that may occur as a result of the passport or visa not being produced for travel. The carriage of passengers and their baggage is subject to provisions of the applicable international conventions such as the Montreal Convention, national legislation and the carrier’s conditions of carriage. Your specific passport and visa requirements, and other immigration requirements are your sole responsibility and you should confirm these with the relevant embassies and/or consulates of the countries through or to which you are planning to travel. Requirements may change so you must check the up to date position in good time before departure. Neither we nor any Supplier/Principal accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type.

USA Temporary Immigration Measures

 

Updated:

6 March 2017

Entry Requirements Section - Introduction of new immigration measures on 16 March 2017 for nationals of Iran, Libya, Somalia, Sudan, Syria and Yemen

For further information and current updates please click here

Additional airline security measures on some routes travelling to the UK

 

Published:

21 March 2017

 

Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.

 

For further information please visit the FCO website by clicking here.

ID Proof

 

As part of our late booking procedures we need to protect ourselves and our customers from fraud therefore we must carry out identity verification to confirm that customers are the genuine owner of the card used to make their payment. We use a number of electronic checks to confirm your identity but unfortunately, for late bookings these checks are not perfect.

 

Our verification process is simple and we require a copy of:

 

·         Your utility bill showing name and address or a copy of your driving licence as proof of address. 

and 

·         A copy of your passport to verify your identity. 

 

You can also take a digital photograph of this and e-mail to us. Please email idproofs@teletext-holidays.co.uk. Our e-mails are secure and once verification has been completed these ID proofs are destroyed. 

Amending or cancelling your booking

To find out the charges you will incur should you need to make an amendment or to cancel your booking, please complete our online form by clicking here and we’ll get back to you as soon as we can. You can also chat with one of our Live Chat agents. 

We are unable to detail specific charges here as they do vary according to each supplier.

Amendments

To find out the charges you will incur should you need to make an amendment or to cancel your booking, please complete our online form by clicking here and we’ll get back to you as soon as we can. You can also chat with one of our Live Chat agents. 

We are unable to detail specific charges here as they do vary according to each supplier.

I want to cancel my booking

To find out the charges you will incur should you need to make an amendment or to cancel your booking, please complete our online form by clicking here and we’ll get back to you as soon as we can. You can also chat with one of our Live Chat agents. 

We are unable to detail specific charges here as they do vary according to each supplier.

I want to amend my booking

To find out the charges you will incur should you need to make an amendment or to cancel your booking, please complete our online form by clicking here and we’ll get back to you as soon as we can. You can also chat with one of our Live Chat agents. 

We are unable to detail specific charges here as they do vary according to each supplier.

Customer Support Telephone Number

Our 3 Step complaints procedure

 

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your accommodation voucher

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated

24 hour helpline.

Emergency Tel No: 0207 741 1303

 

Step 1

If you’ve booked but not yet travelled….

1) Chat online during our business hours by clicking here

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0207 741 1305

We have a dedicated team of Customer Service Advisors who are here to help.

On your return from holiday

We're truly sorry to hear you've experienced some difficulties whilst on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor Royal House, 5 Vine Street, Uxbridge, UB8 1QE or you can email us customerrelations@teletext-holidays.co.uk.

You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.

We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation. Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention.

Please note if the relevant Supplier/Principal (eg. the Hotel) has not been notified of your complaint during your holiday there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint on return.

Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection.

The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose. They'll also address them to ensure they don't happen again.

 

Step 2

Unhappy with our response?

Please contact our Customer Relations Team on 0207 741 1200 and ask for your file to be reviewed by the relevant Management team. Alternatively you can email us at customerrelations@teletext-holidays.co.uk and we’ll ensure your case is reviewed with our Management team.

Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

 

Step 3

If you are still not happy…

In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above.  Alternatively you can email the Office of the Managing Director at mdoffice@teletext.co.uk

The Office of the Managing Director handles all customer correspondence. The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail.

 

Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.

Additional airline security measures on some routes travelling to the UK

Updated:

             21 March 2017

 

Latest Update:

 

Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia.

 

For the latest update please follow this link to the Foreign & Commonwealth Office (FCO) website. 

Help

If you’ve booked but not yet travelled….

1) Chat online during our business hours 8am to 11pm Monday to Sunday by clicking here

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0203 930 8710 we are open from 8am to 9pm Monday to Sunday

We have a dedicated team of Customer Service Advisors who are here to help.

Contact us

If you’ve booked but not yet travelled….

1) Chat online during our business hours 8am to 9pm Monday to Sunday by clicking here

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0203 930 8710 we are open from 8am to 9pm Monday to Sunday

We have a dedicated team of Customer Service Advisors who are here to help.

Opening Hours

If you’ve booked but not yet travelled….

1) Chat online during our business hours 8am to 9pm Monday to Sunday by clicking here

2) Email us at support@teletext.co.uk

3) Call our Customer Support team on 0203 930 8710 we are open from 8am to 9pm Monday to Sunday

We have a dedicated team of Customer Service Advisors who are here to help.

Mexico Environmental Tax

From the 1st September 2017 tourists staying overnight in Mexico will be charged an environmental tax levied by the local government. This tax is not included in the price of your accommodation and will be charged upon arrival at your chosen holiday accommodation. The cost is approx $1 per room per night.

 

Additional airline security measures on some routes travelling to the UK - Turkey

Published:

21 March 2017

 

Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.

 

For further information please visit the FCO website by clicking here.

Additional airline security measures on some routes travelling to the UK - Lebanon

Published:

21 March 2017

 

Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.

 

For further information please visit the FCO website by clicking here.

Additional airline security measures on some routes travelling to the UK - Egypt

Published:

21 March 2017

 

Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.

 

For further information please visit the FCO website by clicking here.

Additional airline security measures on some routes travelling to the UK - Saudi Arabia

Published:

21 March 2017

 

Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.

 

For further information please visit the FCO website by clicking here.

Additional airline security measures on some routes travelling to the UK - Jordan

Published:

21 March 2017

 

Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.

 

For further information please visit the FCO website by clicking here.

Additional airline security measures on some routes travelling to the UK - Tunisia

Published:

21 March 2017

 

Phones, laptops and tablets larger than 16.0cm x 9.3cm x 1.5cm not allowed in the cabin on flights to the UK from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan and Tunisia. Passengers are therefore advised to check online with their airline for further details.

 

For further information please visit the FCO website by clicking here.

Ryanair Hand Luggage Policy

As of January 15th 2018 you can only bring 1 small bag on board unless you purchase Priority & 2 Cabin Bags.

If you have not purchased Priority & 2 Cabin Bags, you are only permitted to bring 1 small bag on board. Your second 10kg bag will be tagged at the gate and put into the hold free of charge. Please click here for further information. 

Tunisia Holiday Tax

A holiday tax will applied to all tourists staying in Tunisian hotels from 1st January 2018, regardless of their nationality. The tax will only apply to adults aged 12 years old and above. The tax is based on the star rating of the hotel and the length of stay, and set to:

 

·         3 Tunisian Dinars per adult per night staying in 5* and 4* Hotels

·         2 Tunisian Dinars per adult per night staying in 3* Hotels

·         1 Tunisian Dinar per adult per night staying in 2* Hotels

·         Stays exceeding 7 nights are capped to a maximum of 7 night’s tax.

Balearic Tourism Tax

From the 1st of May 2018 tourists staying overnight in the Balearic Islands will be charged an increased Eco-tax levied by the local government. This tax is not included in the price of your accommodation and will be charged upon arrival at your chosen holiday accommodation.

Children under the age of 16 do not pay the tax. Long-term holiday makers will have a 50% discount on the tax starting from the 9th day of their stay at the same accommodation.

 

Types of EstablishmentsEuro per pax/day (VAT incl) High Season (May 1st - October 31th)Euro per pax/day (VAT incl) Low Season (November 1st - April 30th)
5 Star and 4 Star  Properties4,401,10
3 Star Properties3,300,83
1 Star and 2 Star Properties2,200,55

 

Porto, Portugal Tourism Tax

From the 1st of March 2018 tourists staying overnight in Porto, Portugal will be charged a tourism tax. This tax is not applicable to reservations made prior to this date.

Tourists staying in Porto are required to pay a tax. This tax is paid per person, per night the minimum amount being 2 euros. The tax is applicable to hotel guests aged over 13 years, this tax will be collected by the accommodation on arrival.

 

Administration Fee

An administration fee of £4.95 (which covers our admin costs for managing payments on the telephone) will be payable at the time you call and will be added to each payment made on the phone.

Check-in Information

Select from the following flight suppliers for your check-in information:

Easyjet

Ryanair

Jet2

Wizz Air

Norwegian

Gold Medal, The Holiday Team, British Airways, Teleticket, Olympic Holidays or Balkan Holidays

Thomson Fly, Flythomascook,Pegasus, Flybe, Aer Lingus or Vueling

 

Easyjet Check-in Information

You will need to check-in online. You can do this from 30 days and up to 2 hours before your outbound flight departs. Please follow the steps below to check-in and get your boarding passes:

Easyjet Online Check-in

  1. Visit http://www.easyjet.com/en
  2. Click ‘CHECK-IN ONLINE’ at the top right of the page.
  3. Enter your surname and the booking reference, click to confirm you have all your passengers’ permission to check-in for them and then click ‘CHECK-IN NOW’.
  4. You’ll see a list of the outward and return flights and each passenger. Under each passenger name, it will show that you need to add Advance Passenger Information. You will be asked to provide for each passenger:
    • Document (Passport)
    • Document Number (Passport number)
    • Expiry date
    • Country of Issue
    • Nationality
    • Date of Birth
    • Gender

Once these have been completed for each passenger travelling, click ‘CHECK-IN ALL PASSENGERS’.

  1. Print a copy of each boarding pass. You should have one boarding pass for each passenger for the outward flight and one per passenger for the return flight.

 

Ryanair Check-in Information

You will need to check-in online. If you have booked your seats, you can do this from 30 days and up to 2 hours before your outbound flight departs. If you have not booked your seats, you can do this from 2 days and up to 2 hours before your flight departs.

Please follow the steps below to check-in and get your boarding passes:

Ryanair Online Check-in

  1. Visit http://www.ryanair.com
  2. Click ‘MANAGE MY BOOKING’ tab at the top of the page
  3. Click on ‘ONLINE CHECK-IN’ (Retrieve booking)
  4. Go to the ‘Retrieve my booking’ section and change the selection to Option 2 (Reservation Number)
  5. Enter your Ryan Air Reservation Number as shown on your online check-in/eticket document along with the email address you provided at the time of booking then click ‘Go”
  6. You will be asked to ‘ADD PASSENGER DETAILS’. As you select each passenger, you will need to add
    • Nationality
    • Date of Birth
    • Document (Passport)
    • Document Number (Passport number)
    • Country of Issue and Expiry date (of each passport)

Once these have been completed for each passenger travelling, click ‘ONLINE CHECK-IN’.

  1. You’ll now see a summary of your flight details and a list of passenger names. Check these are correct and click ‘SELECT ALL’ to create boarding passes for all passengers.
  2. Print a copy of each boarding pass and take these with you to the airport. You should have one boarding pass for each passenger for the outward flight and one per passenger for the return flight.

 

Jet2 Check-in Information

You will need to check-in online, upload your API details and print your boarding passes directly on the airlines website. Online check-in opens a maximum of 30 days and a minimum of 2 hours before your flight departs.

Please follow the steps below to check-in and get your boarding passes. Please note, you will need your airline reference number which can be found on your flight confirmation/invoice.

Jet2 Online Check-in

  1. Visit http://www.jet2.com
  2. Select 'Check-In Online' at the top right hand of the page
  3. Enter your flight reference number followed by the lead passenger surname into the check-in tab and then proceed to 'find booking'
  4. Once you have accessed the flight summary page, please select 'Check-In Status' which can be found next to the passenger names. Your next step will be to add the API information for all passengers. This will need to be completed before continuing
  5. Once this is complete, please continue with the steps which will allow you to complete check-in and print all your boarding passes

Your boarding passes will include both outbound and inbound journeys. Luggage allowance (including dimensions) will appear on the boarding passes.

Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations (the only exclusion to this is that we don't need to know if you add pre booked seats or additional luggage)

 

Wizz Air Check-in Information

You will need to check-in online, upload your API details and print your boarding passes directly on the airlines website. Online check-in opens a maximum of 30 days and a minimum of 3 hours before your flight departs.

Please follow the steps below to check in and get your boarding passes. Please note, you will need your airline reference number which can be found on your flight confirmation/invoice

Wizz Air Online Check-in

  1. Visit https://wizzair.com/en-GB/useful_information/web_check-in
  2. Please select 'click here to check in online'
  3. A check-in box should now appear. Please enter your flight reference number followed by the lead passenger surname and then select 'find booking'
  4. Once you have accessed the passenger information page, continue with 'web check-in'. Please note that one of the last steps will be to add API information for all passengers before completing your check-in
  5. Once all the steps are complete, please print the boarding passes for all passengers

Your boarding passes will include both outbound and inbound journeys. Luggage allowance (including dimensions) will appear on the boarding passes.

Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations (the only exclusion to this is that we don't need to know if you add pre-booked seats or additional luggage)

 

Norwegian Check-in Information

You will need to check-in online, upload your API details and print your boarding passes directly on the airlines website. Online check-in opens 24 hours before your scheduled flight departure

Please follow the steps below to check in and get your boarding passes. Please note, you will need your airline reference number which can be found on your flight confirmation/invoice

Norwegian Online Check-in

  1. Visit https://www.norwegian.com/ssl/uk/customer-services/my-norwegian/reslookup/
  2. Where it says 'Submit travel details' you will need to enter your flight reference number, followed by the lead passenger surname
  3. Once you have accessed the flight summary page you will notice a 'security notice' under trip summary at the top of the page
  4. Click 'Register passport information' and enter your API details. Once completed select 'Send passenger information'
  5. Select the 'Check-in' option under reservation details
  6. Once this is complete, select 'print boarding card' for each passenger

Your boarding passes will include both outbound and inbound journeys. Luggage allowance (including dimensions) will appear on the boarding passes

Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations (the only exclusion to this is that we don’t need to know if you add pre booked seats or additional luggage).

 

Gold Medal, The Holiday Team, British Airways, Teleticket, Olympic Holidays or Balkan Holidays

Submit your Advance Passenger Information:

In advance of your tickets being issued to you, we must submit your API* – Advance Passenger Information details to your airline. This information needs to be provided for all passengers including children and infants:

  1. Your full name as shown on your passport and your date of birth
  2. Your passport number and your passport’s expiry date
  3. The date and place the passport was issued
  4. Your nationality

Please email the above information as soon as possible for all passengers to api@teletext.co.uk.

This information should be sent no later than 7 days prior to departure.

An e-Ticket will be sent, approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets can only be sent once your API is received.

 

Thomson Fly, Flythomascook, Pegasus, Flybe, Aer Lingus or Vueling

Provide your Advance Passenger Information when you check in:

Advance Passenger Information should be provided directly to these airlines at the check-in desk at the airport. Please allow plenty of extra time to check-in at the desk.

Your boarding passes can be collected at the check-in desk when you provide the Airline Reference Number, which is shown above.

 

Latest Turkey Update

Latest update:

Presidential and parliamentary elections will take place on 24 June 2018; this may result in rallies and demonstrations around the country; you should avoid large gatherings and follow the advice of the local authorities. For further information and updates please click here

Travel Aware - Staying Safe and Healthy Abroad

The Foreign & Commonwealth Office and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad.

For the latest travel advice from the Foreign & Commonwealth Office along with security and local laws, passport and visa information click www.gov.uk/travelaware and follow @FCOtravel and https://www.gov.uk/foreign-travel-advice and Facebook.com/FCOtravel

For more information please see www.teletextholidays.co.uk/help

Keep up to date with current travel health news by visiting www.travelhealthpro.org.uk

Please note the advice can change so check regularly for updates.

 

 

 

Greece Wildfires

Still current at:

24 July 2018

Updated:

24 July 2018

Latest update:

Summary - on 23 and 24 July, there have been wildfires in a number of areas in southern Greece, including close to Athens; they have been confined to limited areas, but within those the impact has been high, with significant loss of life; most visits to Greece, including to Athens, are unaffected; you should keep up to date with local media reports and follow the advice of the Greek authorities in affected areas; if you’ve been affected by the wildfires and need consular assistance, you can call the British Embassy in Athens on +30 210 7272 600; if you’re in the UK and worried about a British national in Greece, call the FCO on 020 7008 1500.

For further information please click here.

 

Portugal forest fires spark urgent Foreign Office travel warning

Still current at:

6 August 2018

Updated:

5 August 2018

Latest update:

A major forest fire in the area of Monchique, in the Algarve has been burning for 3 days. The fire has now reached the town of Monchique, and Portuguese authorities are evacuating affected areas of the town and surrounding areas. If you are in this area, follow the instructions of the Portuguese police and Civil Protection authorities. Civil Protection Portugal can be reached on 800 246 246 or www.prociv.pt. For your own safety, travel to the Monchique area is not advised under any circumstances until cleared by the Portuguese authorities.

If you need consular assistance, or you have concerns about family or friends in the area, please call (+351) 21 392 4000 or in the UK (+44) 207 008 1500.

For further information and updates please click here.

 

Indonesia Earthquake (Gili Islands - North-West coast of Lombok)

Still current at:

7 August 2018

Updated:

6 August 2018

Latest update:

Summary - the Foreign and Commonwealth Office (FCO) now advise against all but essential travel to the Gili Islands (Gili Trawangan, Gili Meno and Gili Air), off the north-west coast of Lombok; following the 6.9 magnitude earthquake in the region on 5 August, there is a risk of aftershocks, which could cause further damage to buildings and pose risks to safety; in the event of serious injury, access to immediate medical assistance on the islands is extremely limited; the Indonesian authorities are working to assist people to leave the Gili Islands via boat to Lombok should they wish to do so

Following a series of earthquakes on 29 July 2018, on 5 August the north east of the island of Lombok experienced a further earthquake of magnitude 6.9 followed by a number of other smaller earthquakes in the same area. Initial reports indicate damage to buildings and casualties in Lombok and the Gili Islands and some damage to buildings in Bali. We are in contact with the Indonesian authorities who are mobilising a response in the Gili Islands and Lombok, including to help people leave the Gili Islands should they wish to do so. Lombok and Bali airports are open and operational. The National Disaster Mitigation Agency (BNPB) 24-hour hotline can be contacted on +62 85792240799.

If you’re in an affected area, you should exercise caution, monitor local media, liaise with your travel company, hotel or guesthouse and follow the advice of the local authorities. Where possible, keep your family and friends up to date with your situation. If you need consular assistance (for example, if your passport has been lost or if you’re injured), call the British Consulate in Bali on (+62) (21) 2356 5200. If you’re in the UK and concerned about someone in Lombok or Gili Islands, call the FCO on 020 7008 1500.

For further information and updates please click here.

 

Top Faqs

Top FAQs

Which airlines need API and when will I have to give my API (Advance Passenger Information)?

If your Airline is : Ryanir, Easyjet, Jet2, NorwegianWizz Air You will be required to upload your API information directly on the website when you check in online.

If your Airline is : Gold Medal, A Holiday Team please email your API details to api@teletext.co.uk as soon as you've received your booking confirmation.

if your Airline is : British AirwaysTeleticketBalkan Holidays, Olympic We will send E-tickets 7 days prior to your departure.

If you are flying with Aerlingus, Flybe, Pegasus, FlythomasCook, Thomson, Vueling or Lolo Flights you can provide your API details at the airport check-in counter.

What is the Check-In (hold) baggage allowance?

To confirm your allowance if you have booked baggage with your flight, it is best to check with your airline directly.

 

For Aer Lingus Click here

For British Airways Click here

For easyJet Click here 

For Jet2 Click here

For Norwegian Click here

For Ryanair Click here

For Wizz Air Click here

For Olympic Holidays, the allowance varies depending on the airline, therefore please refer to your confirmation invoice.

For LOLO Flights,
Hand Baggage : Each passenger (except infants) is allowed one piece of hand baggage with a maximum weight of 5kg and maximum dimensions of 55cm x 40cm x 20cm. Infants (children under 2 years travelling without a reserved seat) have no hand baggage allowance. However, passengers travelling with infants shall have, free of charge, an additional hand baggage allowance of 5kg (1 piece of baggage only) and one folding pushchair.
Checked Baggage : Baggage charges were booked 72 hours or more prior to departure are £15 for a 15kgs bag, £10 for each additional 5kgs up to 30kgs and £10 for the last 2kgs making a maximum of 32Kgs per passenger.

If you need to check how many checked bags you've booked, you can view your booking online on the My Booking page.
Please complete our simple web form if you would like to add an additional bag or increase your weight allowance.

When should I get my booking confirmation?

We will email you your booking confirmation within 24 / 48 hours of booking to the email address you gave us when you booked. In a few rare occasions, if you don’t receive our email within this time, please check your spam/junk folder in case it has found it’s way there. If you don’t find the email there, please send an email to support@teletext.co.uk.  

What if I want to cancel or change my booking?

If you wish to make a cancellation or amend your booking then you should be aware that there will most likely be a cost involved.  

Amendment and cancellation charges will differ according to the suppliers that you made your plans with so we are not able to summarise these charges here.

If you wish to cancel or change your booking please click here and complete our simple online form, and we will advise you of the charges that will be involved.

Latest Sharm El Sheikh Update

Updated at 13:06 on 12th April 2016
 
Following on from the government update on 5th November 2015 regarding flights to and from Sharm el Sheikh, Egypt, we are currently monitoring the situation closely and are following the advice of the Foreign Commonwealth Office (FCO) who are currently advising against all but essential travel to Sharm El Sheikh.
 
The Teletext Holidays team will be contacting all our affected customers by order of departure date to discuss your options. If you have a query which you feel is urgent, please complete an online form and we will respond to you within 24 hours.
 
Please read the below information carefully if you have booked a Summer 2016 holiday to Sharm el Sheikh with us. 
 
easyJet
All flights have been cancelled from UK airports for the remainder of the summer season. If you were due to fly to Sharm el Sheikh with easyJet up to the end of September 2016, your options are to transfer to another easyJet destination (charges may apply) or receive a full refund. For the latest information please check directly with easyJet here.
 
Thomas Cook Airlines
Thomas Cook are offering either a full refund or destination change (without any admin fees) for passengers booked to travel to Sharm el Sheikh up to and including 31st October 2016. For more information please check here.
 
Thomson Airways
If you’re booked to travel to Sharm el Sheikh up to and including 28th September 2016, you can opt for a full refund or change to another destination on the Thomson network. Click here for the latest updates directly from your airline.

If your flight is booked through Olympic Holidays
The various airlines which Olympic Holidays reserve seats for our clients have differing policies which are subject to change. We recommend that all clients due to travel to Sharm el Sheikh with Olympic Holidays follow this link for the latest updates.

 

When do I pay the balance of my holiday?

The balance of your holiday must be paid 90 days before departure or by the balance due date notified to you. Your balance is also shown on your payment summary sent to you with your booking confirmation. If you have a booking reference starting with 'TT' you can check your current balance on the My Booking page.
If you are unsure about anything, please fill out our simple online form here and we'll get back to you.

RyanAir Overlay

Ryanair Online Check In Guide 2015 X

Other Inp Info

View My Booking

You can now access your documents 48 hours after booking on our secure ‘My Booking’ page.

 

On the My Booking page you can: 

  • View your booking, invoices, documents and payment history
  • Print your travel documents and invoices
  • Check & pay your balance online

Documents & Invoices

Your travel documents and invoices will be available to view and print 48 hours after booking. Simply log onto my booking and you’re ready to go. 

Online check-in & API

For specific check-in and API information related to your flight, you will need to know your flight supplier.  This can be found under your flight details on the My Booking page.

Once you have this, our check-in and API guide will give you all the information you need.

Paying for your booking

We make paying for you holiday easy:

  1. You can find your remaining balance on your My Booking page. The most convenient way to pay is by visiting pay.teletextholidays.co.uk
  2. You can call our dedicated payment line on 0207 741 1347 Monday-Sunday 08:00-21:00 including Bank Holidays.

 

Paying for a hotel only booking:

If you have made a Hotel Only booking, please click here and it will take you to the Manage My Booking page which will allow you to make payment. Please note the payment line above is not available for hotel only bookings

Baggage info & pre-booking seats

Take a look here for all the information you need about baggage.
 
Most airlines will give you the option to pre-book your seats on the plane. Just log a request with us by filling out an online form, and we will be happy to help you further.

Amending or cancelling your booking

To find out the charges you will incur should you need to make an amendment or to cancel your booking, please complete our online form by clicking here and we’ll get back to you as soon as we can. You can also chat with one of our Live Chat agents. 
 
We are unable to detail specific charges here as they do vary according to each supplier.
 

Who to contact when you are travelling

In the event of any problems or difficulties you may have in resort, you must contact the hotel/local agent immediately so they have the opportunity to rectify the situation from the outset. Details can be found on your Accommodation Voucher, which can be viewed on your My Booking page.

We hope you never need to use this number, but should there be a problem whilst you’re away which you have not managed to resolve with the hotel/local agent then we have a dedicated 24 hour helpline.

Emergency Tel No: +44 (0)207 741 1303

Contact Information

 

Telephone numbers            

Customer Support – before travel

0203 930 8710

support@teletext.co.uk

Mon - Sun (incl bank holidays)

08:00am – 09:00pm

Disabled customers

0203 930 8710

prm@teletext.co.uk

Mon - Sun (incl bank holidays)

08:00am – 09:00pm

Customer Relations – on your return

0207 741 1200

customerrelations@teletext-holidays.co.uk

Mon – Fri

Saturday

Sunday

09:00am – 05:00pm

Closed

Closed

 

Don’t forget if you have booked a holiday with us you can also talk to us on Live Chat from 08:00am to 9:00pm Monday to Sunday.

 
Please select preferred airport or mobile number.
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