Yes of course, simply call our customer support team on 0330 088 8899.

You will be asked for all passenger names as they appear on your passports, your home address, telephone contact numbers and contact email address to secure your booking. You will also be asked to provide Advance Passenger Information (API) for the airlines. This is the information that details your full names, dates of birth and passport numbers so make sure your passports are handy when making your booking.

Advanced Passenger Information (API) is essential passenger data that airlines and immigration authorities collect before travel. It includes personal details like full name, passport number, nationality, and flight details. Providing API helps streamline immigration processes and enhance security. Most airlines require you to provide this information before your flight.

We accept debit cards and all major credit cards, such as Visa and MasterCard.

You need a full 10 year passport, issued within the last 10 years, with at least three to six months' validity after your return date, depending on the destination you are travelling to and in some cases a visa, depending on your destination. Requirements vary by destination, and, its important to check the entry requirements of your destination country well in advance of your trip by contacting the embassy or consulate of the country which you are visiting. It is your responsibility to ensure that you are in possession of a valid passport and the necessary visa if required for your destination. If you are travelling on a multi-centre holiday, you will need to obtain the necessary visas required for all destinations you are visiting including, in some cases, visas for countries through which you are only transiting on your way to your final destination.

We can provide general guidance on visa requirements, but obtaining a visa is your responsibility. You'll need to check with the embassy or consulate of your destination country for the most accurate and up-to-date information.

Yes, you can make changes to your booking, such as travel dates or accommodation preferences, depending on availability. Most changes are subject to suppliers' and our terms and conditions and may be subject to amendment/cancellation fees.

Our cancellation policy varies depending on the type of booking and the time of cancellation. Detailed information can be found in the suppliers' and our terms and conditions. You can call and speak with one of our advisors who will inform you of the exact cancellation fees that are applicable to your booking.

Yes, you should make sure that your family are covered for emergency medical treatment, repatriation, cancellation or having to cut your trip short if you’re ill or injured. You should purchase travel insurance on the day that you book your holiday to ensure that you are covered for cancellation. You can also insure yourself against travel delay, missed departure and loss of your personal belongings and money as well as covid-19 related cancellations.

Most suppliers provide 24 hour emergency customer support for any assistance you may need during your trip. The contact details of the supplier you have booked with will be provided to you prior to your departure.

Yes, we take your privacy seriously. Our systems use high security measures to protect your personal and payment information. You can learn more by reading our Privacy Policy. https://www.teletextholidays.co.uk/privacy-policy

If your flight is delayed or cancelled the airline will keep you informed and updated. If it impacts your holiday schedule, please inform us as soon as possible and we will do our best to see if we can help in anyway to minimise any disruptions to your travel plans. Please refer to the supplier's and our terms and conditions for details of any flight delay/cancellation compensation you may be entitled to.

An all-inclusive package varies from hotel to hotel. Some cover accommodation, breakfast, lunch and dinner as well as unlimited drinks and snacks, some restrict the number of drinks, and some include select activities and entertainment. Our sales advisor will be able to tell you exactly what is included in your all-inclusive package.

We can only accept bookings from adults aged 18 and over. Anybody under 18 years of age is unable to make a booking with us, or to travel without an accompanying adult. Feel free to speak to our sales team if you have any questions or need further assistance.

By contacting us by telephone on 0330 088 8899 or sending an email to [email protected]

If you wish to complain when you return home we can assist you with this, please email us at [email protected] within 28 days of your return home, providing your original booking reference number and all other relevant information.

You can stay informed about travelling abroad, including the latest information on coronavirus, safety and security, entry requirements and travel warnings by visiting the Foreign Commonwealth and Development Office's website : https://www.gov.uk/foreign-travel-advice

Yes, in all cases, a deposit is required to secure your booking. The deposit amount and payment details will be provided by our sales advisor during the booking process.

The deadline for paying the total cost depends on the package, travel date, and terms and conditions of the supplier. Usually, it's 10-12 weeks before you leave. Our booking team will talk to you about payment choices before confirming your holiday. It's important to make the payment by the specified dates to ensure your booking remains valid.

In some cases, we offer flexible payment options, including the possibility of making payments in instalments. Contact our sales team to discuss the payment plan that suits you.

Multi centre holidays combine two or more holiday destinations within one trip, so if you're looking to combine two destinations or mix city life with beaches we can help you put together a unique multi centre holiday.

You need a full 10 year passport, issued within the last 10 years, with at least six months' validity and in some cases a visa, depending on your destination. Requirements vary by destination, and, its important to check the entry requirements of your destination country well in advance of your trip by contacting the embassy or consulate of the country which you are visiting. It is your responsibility to ensure that you are in possession of a valid passport and the necessary visa if required for your destination. If you are travelling on a multi-centre holiday, you will need to obtain the necessary visas required for all destinations you are visiting including, in some cases, visas for countries through which you are only transiting on your way to your final destination.

In some cases, name changes are possible depending on the suppliers' and our terms and conations and certain restrictions and fees may apply. Speak to our sales advisors to discuss the details of transferring a booking to another person.

Yes, many airlines offer online check-in. You can usually check in online through the airline's website or mobile app within 24 to 48 hours before your scheduled departure. Our sales team will inform you of the check in details for your specific airline at the time of booking.

As the number of flights continues to rise and airports become increasingly busy, we recommended that you arrive at the airport at least 2 to 3 hours before your scheduled departure time. This allows time for check-in, security checks, and any unexpected delays.

Some airlines will issue e-tickets in advance of your flight departure. If this is the case with your airline, you will be informed at the time of booking and the e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.

We accept all debit cards and major credit cards, such as Visa and MasterCard.

In some cases, we offer flexible payment options, including the possibility of making payments in instalments. Contact our sales team to discuss the payment plan that suits you.

We are committed to transparency and aim to provide clear details about all inclusions and exclusions. Our sales team will outline any additional fees before confirming your holiday.

In some countries the government has imposed taxes on tourist services, which will be collected by your hotel or at the airport on arrival or departure. This is only payable locally and more and more countries are introducing these taxes. The amount of tax may vary by hotel category (star rating) and examples of some of these are: Morocco, Lisbon, Rome, and Las Vegas. For further details please check with the Embassy of the country to which you are travelling.

We aim to accommodate all special requests to make your holiday as comfortable as possible , ranging from special assistance the airport, suitable accommodation, specially adapted transfer vehicles and any other requirements that you may have. Please provide these details during the booking process so that our sales advisor can provide you with the details for exactly how we can cater for your needs.

Yes, you can generally take your wheelchair or mobility aids on the plane. Please make sure you inform our sales advisor about your mobility aids during booking so that the correct information is passed on to the airline well in advance of your travel.

Yes, if see anything that you would like which is not quite the same as what we offer, speak to our sales advisor who will be happy to put together a tailor-made package for you.

Yes, you can make special requests such as a particular room, a bed type or a view. While special requests cannot be guaranteed, most hotels will do their best to accommodate them based on availability at the time of your stay.

Yes, you can make special requests such as for a cake or special meal to mark an occasion, however, as with all special requests, these cannot be guaranteed and the hotels may levy an extra charge for these locally.

An all-inclusive package varies from hotel to hotel. Some cover accommodation, breakfast, lunch and dinner as well as unlimited drinks and snacks, some restrict the number of drinks, and some include select activities and entertainment. Our sales advisor will be able to tell you exactly what is included in your all-inclusive package.

Yes, we will always consider your preferences, although the flights and airlines that will ultimately be booked for you will be dependent on availability, prices, and the routes and partnerships we have available. We strive to find the best flight options that match your travel dates and destination requirements.

We can only accept bookings from adults aged 18 and over. Anybody under 18 years of age is unable to make a booking with us, or to travel without an accompanying adult. Feel free to speak to contact our booking team if you have any questions or need further assistance.

We value your feedback as helps us to maintain and improve our standards and provide better holiday experiences for all our customers. We will invite you to leave your reviews on Feefo via email. You will receive an email shortly after returning home to the email address used to make your booking.

By contacting us by telephone on 0330 088 8899 or sending an email to [email protected]

If you wish to complain when you return home we can assist you with this, please email us at [email protected] within 28 days of your return home, providing your original booking reference number and all other relevant information.

If you wish to extend your stay, please contact our team on 0330 088 8899 as soon as possible. If it can be done, we'll assist you in making the arrangements and advising the price and availability with our suppliers.

You can stay informed about travelling abroad, including the latest information on coronavirus, safety and security, entry requirements and travel warnings by visiting the Foreign Commonwealth and Development Office's website : https://www.gov.uk/foreign-travel-advice

Yes, some of our packages include airport transfers and we also offer them as an add-on option on other packages. Our sales advisor will let you know if your transfer is included or if it needs to be added to your booking at the time of booking.

Yes, we offer low deposit bookings. With this option, you can secure your holiday package by making a smaller upfront payment. This gives you extra time to pay the rest closer to your departure date. You can learn about these low deposit choices on our website or by contacting our sales team for more information on the holiday package you're considering.

The deadline for paying the total cost depends on the package, travel date, and terms and conditions of the supplier. Usually, it's 10-12 weeks before you leave. Our sales team will talk to you about payment choices before confirming your holiday. It's important to make the payment by the specified dates to ensure your booking remains valid.

Yes, all infants that are still under 2 years of age on the date of your return journey, are allowed to travel free of charge. Some airlines may charge an admin fee and no seat is allocated on board the aircraft. Infants have to travel on their parent's lap for the duration of the flight.

As infants travel free of charge, there is no hold luggage permitted for infants. Luggage is limited to a small hand luggage with essential items such as food and nappies. Baby buggies can be carried in the hold of the aircraft but no other luggage.

Many accommodations offer cots for infants upon request. When booking your holiday package, let our team know that you need to request a cot but as with all social requests, we are unable to guarantee they will be provided. Some hotels charge a small fee locally for the use of a cot.

Some airlines will issue e-tickets in advance of your flight departure. If this is the case with your airline, you will be informed at the time of booking and the e-ticket/flight itinerary will be e-mailed to you approximately 3-7 days prior to departure to the email address you provided at the time of booking. Please note e-tickets/flight itinerary can only be e-mailed to you once your API is received.

The luggage allowance for flights included in your package will vary depending on the airline and fare type and you will be advised of your specific allowance at the time of booking.

Yes, many airlines allow you to carry sports equipment like golf clubs or oversized items. However, there may be specific guidelines for packaging and handling. It's advised to check with the airline or our booking team for information on carrying such items and any associated fees.

If your luggage is lost or delayed, you should immediately report it to the airline's baggage service desk at the airport. They will provide you with a Property Irregularity Report (PIR) or a reference number. Please ensure the airline has your correct contact information so they can update you accordingly.

By contacting us by telephone on 0330 088 8899 or sending an email to [email protected]

If you wish to complain when you return home we can assist you with this, please email us at [email protected] within 28 days of your return home, providing your original booking reference number and all other relevant information.

Yes, many airlines offer the option to pre-book seats. You can choose your preferred seat location, such as window or aisle, for an additional fee. Keep in mind that availability may not always allow for this. Check with our sales team for seat reservation options. If you don't pre-book your seats, they will be allocated when you check in online or at the airport on a first come, first served basis.

Yes, you can often book last-minute holidays with us. Contact our sales team to check for availability and last-minute holiday options and offers.

Please check with your airline as they have different rules on this. Some need a doctor’s note confirming that you’re healthy to fly, and some only allow travel up to the 28th week. Please make sure that you’re covered by your travel insurance policy.

Most travel bookings require passenger information, which includes the names and date of birth of all travellers before a booking is confirmed. As your unborn baby doesn't have a name or birthdate yet, it's usually not possible to add them to the booking at this stage. However, please contact our sales team and they will check the stance for your booking.

You will receive your holiday documents, including booking confirmation, and itinerary, via email. These documents are usually sent to you within 48 hours of making a booking. Make sure to provide accurate contact information during the booking process to ensure you receive your documents in a timely manner. If you have not received your documents please contact our sales team for assistance.

While we would all like uninterrupted holiday experiences, the impact of COVID-19 can lead to changes in travel plans and it is important that you purchase travel insurance that will cover you for such an eventuality. Our sales team is here to assist you with any changes or concerns related to COVID-19 restrictions.

Travelling to Dubai during Ramadan is a great cultural time to visit. Visitors to a Muslim country are advised to respect those fasting by refraining from eating, drinking & smoking in public in daylight hours and to wear modest dress. Some public restaurants may have screened off areas for non-Muslims. Some excursions and entertainment or bars may be restricted during this time. Dubai continues to enhance itself as a holiday destination, there are many exciting hotel and leisure infrastructure developments currently in progress to ensure that the Emirate continues to lead in innovation to meet the demand of travellers. Areas including Dubai Marina, Downtown Dubai, Habtoor City, Jumeirah Beach Residence and The Palm are part of an evolving landscape that over the years has continued to provide award winning tourism developments and facilities. Children under the age of 5 are only allowed to use main swimming pools with the presence of an adult inside the pool. Children must wear swimming vests, safety is priority. Please ensure you select the room type and board basis you wish to utilise for the duration of your stay. The Tourism Dirham fee (TD Fee) will be applicable and to be paid directly to the hotel at the time of check in for each bedroom allocated for your stay.

Starting November 2024, the EU is implementing a new automated border control system. This will replace traditional passport stamps with digital records, including fingerprinting and facial photos. If available, you can use e-Gates in many countries. This system will affect travellers with passports from outside the EU or Schengen Area, which includes most travellers from the UK. For more details, check the UK government website. Be prepared for potentially longer waits at border control during the initial rollout. If your travel package includes a transfer or you've arranged a private transfer, we’re coordinating with our partners to account for the extra time needed at border control. As a result, your return transfer might be scheduled earlier than usual.