Privacy and Cookies Policy

Effective from 10 May 2012

This privacy policy applies only to the Teletext website (the "Site"). If you do not accept this privacy policy, you must not use the Site.

Collection of Personal Information

We collect personal information from you (such as name, address, telephone number, email address etc) when you complete registration or enquiry forms, order any products or services, participate in message boards, blogs or any other user generated content facilities or send emails to us. Please do not submit your personal information to us if you do not wish us to collect it.

Use of Cookies

Cookies and similar technology

The Site uses cookies, web beacons and similar technical tools to collect information about your access to the Site and the services we provide.

Cookies are pieces of information which include a unique reference code that a website transfers to your device to store and sometimes track information about you. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Site and will last for longer. A web beacon is a small graphic image placed on a web page that is designed to allow us to monitor traffic on the Site or within electronic communications.

We use cookies to:

- remember that you have used the Site before; this means we can identify the number of unique visitors we receive to different parts of the Site. This allows us to make sure we have enough capacity for the number of users that we get and make sure that the Site runs fast enough.

Most internet browsers accept cookies automatically, but usually you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. If you choose not to receive our cookies, you may not be able to use some of the core features of the Site. You can learn more about cookies and how to reject cookies using different types of browser by visiting

a) Our cookies

A description of the main cookies we use and of the general purpose we use these for is provided below:


Purpose/typical content

Type and duration

How to reject or delete this cookie

Akamai Analytics 

 This cookie is used to gather Brightcove video player viewer analytics anonymously, to detect the bandwidth of a viewers device to deliver the appropriate bandwidth video and to collect information about the quality of video delivery. (Includes BC_Bandwidth and ClientLastHTimes, and ClientLastPTimes)

At end of session

Use of Your Information

By using this Site, you agree that we may collect, hold, process and use your information (including personal information) for the purpose of providing you with the Site services and developing our business which includes (without limitation):

- personalising your visits to the Site to improve the services provided to you;
- informing you about the latest changes to the Site, products, services or promotional offers that you might find interesting;
- customer service and support;
- communicating (and personalising such communication) with you;
- enabling you to share our content with others e.g. using an 'Email a friend' or 'Share this' functionality;
- conducting market research; and/or
- carrying out technical and statistical analysis to measure the performance of our services and the Site.

Sharing Your Personal Information

We may share information about you with suppliers that we engage to help us provide certain services and/or functionality e.g online payment processing. We will use reasonable endeavours to control and be responsible for the use of your information by such suppliers. Furthermore, by using the Site, you consent to the transfer of your personal information outside of the European Economic Area (which may not provide the same protection for such information as the European Economic Area provides) in the event that the processing of your information involves such a transfer.

We may disclose your information (including personal information) to other companies within the Daily Mail and General Trust plc group of companies (the “DMGT Group”, see for further information) and may use and share within the DMGT Group information that we learn from your interactions with us and other companies within the DMGT Group.

Subject to your consent, your personal information may be used by us and/or other companies within the DMGT Group to contact you by email, fax, telephone, SMS and/or post with information and offers on products/services provided by us and/or other companies within the DMGT Group.

Subject to your consent, we may supply personal information about you to selected third parties so that they may contact you with information and offers which may be of interest to you. We reserve the right to disclose your personal information to comply with applicable laws and government or regulatory bodies’ lawful requests for information.

We may transfer, sell or assign any of the information described in this policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganisation of our business.

Keeping Your Personal Information Secure

We take the security of your personal information very seriously and have appropriate physical, technical and administrative procedures in place to help protect your personal information from unauthorized access, use or disclosure as required by law in England.

Accessing Your Personal Information

If you wish to review or receive copies of the personal information we hold about you, change your marketing preferences or have any other queries about this privacy policy, please write to us (including full details of your request) at the following address:

Privacy Team
Teletext Limited
2nd Floor
Building 10
Chiswick Park
566 Chiswick High Road
W4 5TS

We may charge a small administration fee (not exceeding the maximum permitted by law in England) in relation to fulfilling a request for access to personal information.

Changes to this Privacy Policy

If we change this privacy policy, we will post the revised privacy policy here with an updated effective date. If we make significant changes to the privacy policy, we may also notify you by other means such as sending an email or posting a notice on our home page.