The air-conditioned hotel comprises a total of 728 rooms spread over 6 floors. Guests are welcomed into an elegant lobby, which features a 24-hour reception desk, a safe, a cloakroom and lift access. Guests may enjoy a selection of culinary delights in the Topsy Turvey Lounge (with a daily happy hour), a bar, Lite Bite deli and the Apothecary restaurant. Further facilities include a newspaper stand, a video games room and Internet access, as well as a laundry service (charges apply). Those arriving by car may park in the hotel car park.
Children's meals are complimentary. The hotel operates a year-round, complimentary shuttle service to Universal Orlando, Sea World and Wet 'n Wild. The fees on arrival are valid for the whole stay. Rooms can accommodate up to 5 persons. For maximum capacity, guests should request a room with 2 queen-size beds and a rollaway bed (extra charge payable to the hotel).