Taxi service is available at the airport. If traveling by rental car, the hotel is accessible by the main road to Puerto Plata. Before arriving in the city, the hotel is located on the right hand side.
This hotel comprises a total of 516 rooms spread over nine 3-storey buildings, including 18 suites. The complex includes a spacious foyer with 24-hour reception desk, a small supermarket and a Caribbean inner courtyard with a seating terrace and fountains. Guests are also offered a shop, a boutique, a hairdresser, 3 bars, a nightclub and a buffet restaurant as well as 3 air-conditioned specialty restaurants (Caribbean, Brazilian, Mexican). Further facilities include a conference room and a public Internet terminal. Those arriving by car may take advantage of the hotel's car park or garage facilities. For younger guests there is a kids' club available for 4-12 year olds (10 am to 5 pm). Room service, laundry services and medical assistance as well as babysitting round off the facilities available.