Advertising guidelines

Teletext is an advertising medium on which advertisers promote their own offers. Teletext does not sell holidays directly.

Teletext makes every effort to ensure that advertisers comply with regulations and the law. Teletext also requires customer protection to be in place for package and flight advertising. This is to assist in ensuring that viewers' monies are protected and that advertisers are working under a code of conduct. Advertisers remain responsible for all aspects of the holidays that they are selling.

Customer Protection Requirements

Any flight element (whether flight only or as part of a package) is covered by an Atol. This can either be with an Atol holder or a retail agent that is selling on behalf of an Atol protected operator. The only exception to this is when a flight is sold directly by a scheduled airline in which case an Atol bond would not be required.

For additional customer protection we also require that retail agents advertising packages on Teletext have independent bonding or customer protection (eg Abta, TTA, PSA, TGTG membership).

Companies selling solely accommodation or non-flight/cruise transport facilities (eg car hire) are not subject to any customer protection requirements.

'DIY Packages' where viewers put together flights and accommodation themselves may not be fully protected.

It is advisable that all viewers seek clarification on their bonding arrangements.

See 'Organisations Explained' for further details on bonding organisations.

General

Unless otherwise stated, holiday offers on Teletext are for 7 nights, 2 adults sharing and priced per person.

Pricing Information

Prices shown on Teletext must be inclusive of all compulsory charges. Any additional variable charges must be clearly stipulated on the advert.

'PRICES FROM' will be shown when there is no specific date. Pricing may differ depending on your requested date of departure within the specified time period.

Transfers are sometimes not included within the advertised package. If this is the case, viewers can arrange their own transport or pay an additional charge for the service.

Share Basis

Unless otherwise stated holiday offers are based on two adults sharing. If the prices are not 2 share then this will be shown with an abbreviation (eg 3SH, 4SH, etc).

Single person supplements may apply.

Duration

Unless otherwise stated the duration of holiday offers is 7 nights. If accommodation is part of a package, viewers should clarify the number of nights that this includes as the advertised duration may be inclusive of travelling.

Children

Unless otherwise stated a child is considered to be up to and including 12 years old in relation to advertised holiday offers.

Availability

Offers on screen must be shown with a specific departure date or else be currently available, which is defined as being available for departure from the UK within the next 28 days.

Ratings

There are different classification systems for accommodation. Some countries use a government controlled grading system and others use independent bodies. It is advisable to check which classification system applies.

If a 'TOUR OPERATOR'S OWN RATING' is given, viewers should request details of the standards the hotel has attained to be awarded the rating.

Accommodation and Board Basis

Definitions of the different types of board basis (e.g. RO, AI, HB, FB, SC, BB) vary between operators. Please ensure that you request full details from advertisers on the facilities available.

Timeshare

Occasionally accommodation offers may be timeshare related. An indication of this is when you are required to attend a presentation while on holiday. Please take note of the following information:

If you buy a timeshare anywhere in the European Economic Area you will have certain minimum rights to protect you.

• A 10-day cooling-off period in which to cancel the contract.
• Timeshare sellers cannot seek or take deposits during the cooling-off period.
• The right to a brochure and a written contract setting out basic information on the timeshare property in your own language.

Legal assistance can be obtained through your local Trading Standards Department, the Citizens Advice Bureau or a solicitor. Advice can be obtained through the Timeshare Consumers Association. www.timeshare.org.uk.

Car Insurance and Fly Drives

Car insurance is not compulsory in Florida, however most car hire companies require viewers to hold fully comprehensive insurance in order to hire a car. Many advertised fly drive packages only include basic insurance. If a viewer holds independent international insurance to meet the car hire company's requirements, viewers should be able to obtain the offer without further payment.

Viewers should always clarify the type of insurance included within any package. Please always ask the operator for details prior to booking.

Advertisers have been advised to not take large deposits from viewers in lieu of insurance for car hire packages.

Abbreviations explained

ABBREVIATIONS

Customer Protection and Organisations
ABTA = Association of British Travel Agents
AGT 4 ATOL PROTECTED OPERATOR(S) = Agent for ATOL Protected Operator(s)
AITO = Association of Independent Tour Operators
ATOL = Air Travel Organisation Licensing
CAA = Civil Aviation Authority
CPT = Confederation of Passenger Transport
FCO = Foreign Commonwealth Office
IATA = International Air Travel Agreement
OFCOM = Office of Communications
PSA = Passenger Shipping Association
PSARA = Passenger Shipping Association Retail Agent
TGTG = The Global Travel Group
TTA = Travel Trust Association
YCA = Yacht Charterers Association

Share Basis
A/AD = Adult
C/CH = Child
FAM = Family
OCC = Occupancy
SHR/SH = Share
SUPP = Supplement

Holiday Type
AI = All Inclusive
AOA = Allocated On Arrival
BB = Bed and Breakfast
CCH = Catered Chalet
C/S = Cruise and Stay
FB = Full Board
FI = Fully Inclusive
FO = Flight Only
FV/FD = Fly Drive
HB = Half Board
NMD ACCOM = Named Accommodation
OW = One Way
RO = Room Only
SC= Self Catering
SO = Seat Only

Pricing
AMEX = American Express charge
ASL = Airline Security Levy
BKG FEE or B/FEE = Booking Fee
CC/CCC = Credit Card Charge
DC/DCC = Debit Card Charge
TOD = Ticket on departure charge

Insurance
CDW = Collision Damage Waiver
FULLY COMP INS = Fully Comprehensive Insurance
LDW = Loss Damage Waiver
SLI = Supplementary Liability Insurance
UMP = Un-insured/Under-insured Motorist Protection

Other
AVAIL = Available
DEP/DEPT/EX = Departs/Departure/Exits
EX TRANS = Excludes Transfers
INC/INCL = Includes/Including
PP = Per Person
PPPN = Per Person Per Night
PW/PWK = Per Week
RTN – Return
TRANS INC = Transfers Included
WK = week

Major Departure Airports
ABZ Aberdeen
BFS Belfast International
BHD Belfast City
BHX Birmingham
BRS Bristol
CWL Cardiff
DND Dundee
DUB Dublin
EDI Edinburgh
EMA East Midlands
EXT Exeter
GCI Guernsey
GLA Glasgow
GLO Gloucester
HUY Humberside
INV Inverness
IOM Isle of Man
ISC Isle of Scilly
JER Jersey
LBA Leeds Bradford
LCY London City
LDY Londonderry
LGW Gatwick
LHR Heathrow
LPL Liverpool
LTN Luton
MAN Manchester
MME Teeside
NCL Newcastle
NWI Norwich
PIK Prestwick
STN Stansted
SWS Swansea