FAQs

Who should I contact if I have problems with making a booking or with a flight/holiday that I have booked?

In the first instance, viewers should contact the advertiser. If the advertiser is not the tour operator, then it is suggested that contact should also be made with the tour operator, depending on whether the problem relates to the booking or the actual flight/holiday.

Viewers may wish to seek advice on their rights from the Citizens Advice Bureau and the advertiser's bonding agency, e.g. ABTA, ATOL, TTA, GTG.

For further information, please refer to our Essentials section.

Where can I find Teletext's Flight Arrivals information?

Following a revamp of our the website, our Flight Arrivals section, reproducing pages from our analogue TV service (Channel 4 page 180), can now be found on the TV Text Ads homepage.

You can now view up to 10 sub-pages of any Flight Arrivals page, in the same way as for the holidays and flights offer TV text pages reproduced on the site.

Please go to the TV Text Ads page now to access Flight Arrivals information.

What's the best way to search for deals?

Use the widest possible search criteria to ensure results, e.g. "Any" board basis, "+/- 2 weeks" on date flexibility, maximum price range.

If searching for an odd share basis number and not getting results, try searching with all the same criteria but on the closest even number share basis. Then contact the advertisers that are returned and ask them about the odd share number, as rooms are often advertised on an even share basis but may be available for odd numbers, possibly with a single supplement or extra bed supplement. The most commonly advertised share basis is two adults. Although other share bases are available, they are not necessarily specified.

Similarly, if searching for a particular departure point or departure date for which results are not found, but the holidays are available from other departure points or dates, contact the advertiser to ask if your required departure point or date is available.

As a general rule, for the most immediate response to your query, phone the advertiser.

Does the price of a flight/holiday include optional extras and compulsory charges?

All compulsory charges should be included within the advertised price. Any optional "extras" are entirely up to the viewer.

The original price must not be dependant on the purchaser taking any "extras". You should always ask what is included within the offer.

Where can I find Teletext Holidays on my TV?

Teletext Holidays is available on both Sky and Freeview. You can find Teletext Holidays TV on Sky channel 672 where you will be able to view our many destination guides as well as finding great offers. Teletext Holidays is also found on Freeview channel 101, simply press text. You can always find Teletext Holidays by going to p200 from ITV or C4.